U-Haul

Pros: friendly, kind, courteous, wonderful, helpful, all the things the negative reviews say they arent
Cons: the truck seats arent made of the finest leather

And so it was I presented my shivering little body on or about 7am one bright Wednesday morning at my local U Haul truck rental counter and announced that I was ready to pick up my truck.

After reading all the other negative reviews of U Haul...

Pros: They're everywhere.
Cons: Horrible, horrible, horrible customer service and reliability.

My wife and I had just graduated from college in St. Cloud, Minnesota and consequently decided to move to Minneapolis, approximately 70 miles away. U-Haul seemed to be the obvious choice so I made a reservation online for a 14' truck and paid for a...

Pros: Honest concise looking out for best interests
Cons: Impersonal at times

Over a year ago we (my family and I) moved apartments. Being a european I decided to go with a company I was familiar with, Hertz. They were hard to find and less than helpful. Next I tried Budget who promised the world, they just could not say no, but...

Pros: Equipment was ready at location near my house
Cons: Bad Customer Service, No concern for the customer's safety, & Unprofessional

My story starts out on a good foot. I made my reservation a month in advance online with Uhaul so there wouldn't be any problems the day of. I was moving from TN to CA and renting a 17 foot truck with a tow dolly for my car. The day before my reservation ...

Pros: Well, they do claim to be able to rent trailers ...
Cons: But they can't tell you when or where.

I have been a reader of these opinion pages for a long time and can certainly sympathize with those who have had problems with U-Haul. I finally reached a point where I needed to put in my own 2 cents on their poor customer service ... Now that it has ...

Pros: A CHEAP TRUCK RENTAL
Cons: NOBODY has a truck when you NEED one!

I had the interesting experience of moving some funiture for my Sister from Atlanta to Chicagoland (Joilet). We had a great old bedroom suite that we had absolutely no room for and she wanted it for her home up north.

Since the thing weighs a...

Pros: They have Orange and White Colored Trucks, The trucks have wheels, and windshields....
Cons: Like a bad case of genital warts...

U-Haul Experience- Need To Overhaul Customer Service Call Center. Isabel Garduno Horrible Supervisor.(Arizona Call Center) November 7, 2004 9:00 A.M. Telephone call to the Concord, Ca. I contacted a female employee and asked to confirm that they had ...

Pros: clean trucks, many locations
Cons: trucks break down, expensive, trucks not always available

For those of you who read my postings regularly I apologize for not making any postings for a few days. I have been moving. Of course this gives me the perfect opportunity to write about the moving company we used.

Our...

Pros: I got moved
Cons: They are Crooks

Here is a letter I wrote to U-Haul. It explains how they screwed me. I am posting this because if I have to explain my situation with U-Haul one more time I might get homicidal. Seriously, they make me that mad.



To: Manager of...

Pros: Good tow dollies
Cons: $h!tty trucks and bad employees

In fall of 2002, I again rented a U-haul after the disaster of a trip in 2000 (see below for that story) This time it wasn't as bad, but still had problems. My biggest problem was the gaps on the doors. Water and wind came rushing in. It was wet and...

Pros: Roadside assistance
Cons: Everything else

I just recently relocated from southern California to Colorado. I didn't want the expense of a moving company, so I decided to have my car shipped here and rent a U-Haul truck to bring the items with me that I felt were necessary.

I got a...

Pros: Lots of locations.
Cons: Locations don't have inventory! Too many cons to list. See detailed review.

Adventures in moving, indeed! As numerous other reviewers have stated, U-Haul does not have a meaningful reservations system, and "guaranteed reservations" aren't. I recently needed to rent a 5x8 trailer ("our most popular size!") to move furniture ...

Pros: Cheaper than having someone else move you.
Cons: May not have a truck for you, truck they have may not work.

Here is the situation. We are living in Indiana and moving to Michigan. It is Tuesday; my husband is to start work the next Monday. We should have plenty of time to load up a truck, drive to Michigan and unload the truck. You would think that.
...

Pros: cost, possibility for good service and equipment
Cons: possibility for very bad service and equipment

U-Haul seems to have a bad rap these days, but it is also still the company that many of us turn to when we need to move, because frankly, you can’t beat their cheap rates. Having used U-Haul in two separate moves this summer, I’ve concluded that their...

Pros: competitively priced-- a bit less than Ryder when I last checked
Cons: lousy service, phone help with an attitude, perfectly happy to take your money and provide garbage in return

I have no idea why I keep using U-Haul. I've now rented what, three trucks from them? And not once have I ever had an easy time of getting a truck. U-Haul's prices may look good in comparison to other national carriers such as Penske or Ryder,...