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by amandal , May 27 '00
Pros: When I find one, I will let you know
Cons: The company is a complete ripoff!!!
When my husband and I first learned that we would be moving across the state we immediately started taking care of business. Of the things needed to be taken care of, reserving a Uhaul truck was one of them.
Let me start out by quoting...
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by apenwoman , Oct 10 '00
Pros: Numerous locations multiple size trucks
Cons: independent dealers, no corporate organization or consistency of policy and procedures
I cannot believe it has taken me three years to finally get a message across to someone who is listening! I had forgotten all about the Un-professional, under-organized and un-likely experience with U-Haul.
My first house! I am finally...
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by KaraPhillips , Nov 12 '00
Pros: Clean truck, affordable
Cons: bad service at this "store"
Well, we rented a 19 foot truck for our local move. We had to make two trips, though. I would've thought it would be big enough for a 3 bedroom house. But, either it just wasn't big enough or we haven't a clue on how to pack trucks. Even though the...
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by veritone , Aug 21 '00
Pros: Uhaul trucks have air
Cons: Service really poor
I had to move into my new house this weekend... it was quite the ordeal trying to coordinate the move in of six guys (we live on campus at U of M) and U-Haul certainly did not help. A reservation was placed at the U-Haul in Midland, MI, where two of my...
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by Nawlils , Jan 27 '00
Pros: Decent trucks to rent and drive
Cons: UNRELIABLE
As much as I would love to curse loudly about this company, I will do my best to write a honest and (semi) unbiased opinion. :-) The move it your self company U-Haul has not only wronged me once, but twice :-(
I am the type of person...
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by my3qtpies , Jan 14 '00
Pros: none
Cons: too many to list
So, My husband and I buy a house 2 states away, we were very calculated and planned long and hard for this. We were pre approved for our mortgage, we searched for the perfect house in the perfect area. We bought a second car, we started packing 2...
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by tinks29 , Jun 15 '03
Pros: Price, People working there know which truck you will need
Cons: Trucks tend to break down, need to call in advance to reserve a truck
I have used U-Haul twice in the past two and a half years. I was very impressed with some aspects o ...
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by zeldasue , Jan 01 '02
Pros: cheap.
Cons: worst service i ever received.
I have never received such poor service in my life. My truck wasn't anywhere to be found, the Regional Customer Service Manager for the Chicagoland area was incredibly hostile with me on many occasions, I was charged for my *free* storage because of...
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by ourguru , Jul 06 '00
Pros: Tie me up and torture me! I still couldn't think of a single compliment!
Cons: Absolutely everything that could go wrong does!
Easily the least professional company I have ever dealt with. I have rented two trucks three trailers and one tow dolly. Of these seven products I have had only one actually perform as advertised. I have been cheated out of a tank of gas (30 gallon...
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by oc8493 , Apr 01 '00
Pros: Cheap
Cons: Poor quality of service
I was moving from Northern Virginia to the Eastern Shore of Maryland, last month (February, 2000). I called to reserve my truck. I was asked for an $80 deposit. I gave the rep my credit card number. I was told that my card was declined. The rep...
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by shannons , Feb 18 '00
Pros: none
Cons: everything
Every experience I have ever had with U-Haul has been an illustration on how NOT to do business...how NOT to provide (any) customer service...how NOT to manage your inventory.
After my own personal experience, observation and then hearing...
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by tokamid , Apr 05 '07
Pros: They're everywhere - like cockroaches.
Cons: Inefficient reservations system; unresponsive and rude customer service; no refunds.
Where do I start? I had an extremely poor experience moving with a U-Haul truck rental at every stage. They quoted us one price and then charged us a different price on the day, the customer service was poor at first and went downhill from there, and ...
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by humnbrd4g , Apr 17 '01
Pros: Locations everywhere, moving supplies offered on site
Cons: Poorly maintained vehicles and slow moving staff
I'll start with the positive... if you want to find a UHaul center, there's one in almost every town and it takes no time at all to track down your local dealer.
If you find yourself in need of boxes, bubble wrap, tape, gloves, rope......
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by tomohare , Aug 06 '00
Pros: They're cheap
Cons: Their trucks are unsafe
My wife and I have moved three times in the three years that we've been married. We finally have bought a house and are no longer renting, so hopefully the last move really will be the last for awhile.
We have used U-Haul on two of those...
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by mgreber  - Top 1000, Nov 19 '99
Pros: Horrible business practices may put them out of business one day
Cons: Everything they do is a con.
In one way, I am glad to see that I am not alone in my disgust and hatred of U-Haul, as at least I know it's not me alone that gets the shaft with them. If you think the price of U-Haul alone is enough to make it a better choice than Ryder or Budget,...
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