U-Haul

Pros: Adequately sized vehicles
Cons: Cost, vehicle condition, service

We recently hired a U-haul van to move some furniture between houses. We rented from this company, because of perceived reputation and name recognition. Unfortunately, our perceptions were from a long time ago in a galaxy far away.

U-haul...

Pros: Extremely cheap, time frame for my trip was generous. Driving with trailer easier than anticipated.
Cons: Difficult doing everything yourself, no ramp on trailer. Driving in reverse w/ trailer is impossible.

My husband & I are getting a divorce, so we agreed that I would come back to LA (Louisiana, not *THE* "LA")with our daughter, to live, since all of my family is here, & I have no close ties in WA state.

I researched the cheapest ways of...

Pros: Polite staff, good heaters in trucks
Cons: Under-trained staff, sales gimmicks

Today my wife and I moved back to the city. We have been living on the outskirts of Birmingham for the past seven months in the little town of Montevallo. Due to dreary rain we decided to call on U-Haul to help us make the move in one trip. Except for...

Pros: they have pretty reasonable rates and located nationwide
Cons: They have poor customer service and do not maintain their fleet.

We recently moved across the country from Washington State to Maine. We have moved quite a few times in our lives we have always used U-Haul though I don't know why. We have not been real happy with them but they were easy to get to and have reasonable...

Pros: Decent Price, Lots of locations
Cons: Rickety Local fleet, poor safety reputation

Yes, U-Haul blows. It's not a secret. But there are a few things you can do to make your experience a little better:

1. Make your reservation in person at a U-Haul Moving Center rather than a gas station that dabbles in U-Haul rentals. Don't...

Pros: Price
Cons: Service, dependability, reliability

We recently moved about 90 miles from the city to a more rural setting. U-Haul was chosen not only because of past experience, but also because it was one of the few companies that actually existed in our new setting for a one-way trip. We also...

Pros: We got to see the countrysie.
Cons: Low MPG and MPH

First of all, I would like to let everyone know we finally made it back to Texas, thank God. We are safe, and sound, and reunited with our precious baby girl. The main thing I want you to know at this moment is the quality of service, and the quality...

Pros: Nothing
Cons: Customer Service, Poor trucks

I recently accepted a new job which required me to move across the state. Since my moving expenses were going to exceed my moving allowance,I priced the various do-it-yourself movers and decided to go with U-Haul since it was the least expensive...

Pros: Affordable, Easy to Drive
Cons: Disorganized, Poor inter-company communication, Slow customer service, Rude local clerks

While preparing for a local move (only several blocks away) we decided to rent a truck with U-Haul o ...

Pros: Reliable Transportation
Cons: Vehicles are Governed for Speed Control

We have moved more times than I can count. Each time, we rent a U-haul truck to get us where we are going. My husband is an expert mover, and can do it in record time. That is if the U-haul would cooperate.

U-haul companies put a governor...

Pros: Comfortable to drive
Cons: They don't do hills!

A few years back, my husband and I moved from Oregon to Southern California. What a time we had!
We called and rented a Uhaul. First mistake. We ordered a 24 foot. When we went to pick it up it was a 14 foot. Needless to say, we ended up...

Pros: Wait, I am thinking... Oh, they had a trailer to rent...
Cons: Really bad service in general!

I recently went to U-Haul because I needed to rent a trailer. I must say that I was very disappointed in their service. Here's the reasons why:

First, I called their 800 number to find out the nearest location from the point I was at. I had...

Pros: Ha!! There are none.
Cons: They charge a fortune and don't even guarantee you'll get a truck!

I have never had more trouble with getting a rental truck than I did with U-haul. I called ahead and reserved the biggest size truck they had. I left my credit card number as a deposit. Had I not shown up to get my truck, they would have charged me $75....

Pros: There's at least one in every city.
Cons: Questionable equipment, poor customer service, mileage costs.

Unfortunately, I have had the pleasure of moving five times in the last five years, and each time with a U-Haul. There were good and bad points to each event, and I think that my experiences are typical of others.

The first question is why...

Pros: none
Cons: bad customer service, expensive

I will never rent a U-haul again! The last time we did I spent 1 hour waiting for someone to come open the door for us so we could get the truck we rented!

At the time we were moving about 30 miles away so decided to get a U-haul and make one...