U-Haul

857 ratings (803 Epinions reviews)
Epinions Product Rating: Disappointing
5 stars
46
4 stars
36
3 stars
35
2 stars
73
1 star
607
Share This!
  Ask friends for feedback

    Highest Rated Consumer Review by the Community

  • I Still Cannot Believe This Truck Did Not Kill Us!- Renting a U-Haul

    Jul 13, 2000 by KMINER is a Top Reviewer on Epinions in Home and Garden
    Rated a Very Helpful Review
    Pros: Not all trucks can be as bad as ours was
    Cons: Ours was pretty bad - and what kind of moving company DOESN'T have moving trucks?!

    Summary: It has been a little over a month since we moved, and I finally feel like I am calm enough to tell about our experience. This is the first time we have moved on our own, the last time we had a moving service do it for us (paid by my husband's ... read more

  • Worst Moving Experience of my life

    Nov 20, 2013 by
    Not yet rated.
    Pros: Sorry to say there is nothing good I have to day about uhaul.
    Cons: They were very late, overcharged, terrible customer service and they messed up my truck!

    Summary: Terrible experience! I have rented from U-Haul before to move and everything went fine. But this time was a much different story. I rented a U-Box and towed the trailer to fill the box up at my apartment. When I dropped off the box to have it shipped, ... read more

  • Uhaul Pod Not Secure--Easy Steal

    Sep 20, 2013 by
    Not yet rated.
    Pros: Smaller Size meant cheaper than PODs
    Convenient Door to Door Delivery for extra fee
    Cons: No security on pod
    Battle with Insurance Company
    Shady people to leave your stuff with

    Summary: Moved some stuff from California to Florida in two pods. Took a couple weeks but I was in no hurry. When I went to inspect the pods once delivered to the local facility, I was disappointed to find one was broken into. I figured I was safe since I was ... read more

  • Chicago UHaul -- They Don't Live up to their Reservation Guarantees!

    Sep 17, 2013 by
    Not yet rated.
    Pros: Once I got it, the truck was fine - in decent operating condition and clean.
    Cons: Dramatic change in my reservation -- both the time and place of pickup.

    Summary:  As I told U-Haul the next day, the #1 thing they need to do is "Keep your promises!"  I reserved a truck for x-apple-data-detector s://2 in Lincoln Park and received a confirmation on July 17.  We lined up helpers for the mor ... read more

  • THE WORST CUSTOMER SERVICE AND LOCATION ACCOMMODATION

    Sep 15, 2013 by
    Not yet rated.
    Pros: Josh Ward and Terry at Beltline.
    Cons: Everything else.

    Summary: For two days U-Haul has kept me in constant whiplash.  First the equipment wasn't at the location down the street and when I got there, they said I'd have to go to one eight miles away on a road that has heavy road construction going on.  Then ... read more

  • Worst Rental Company Ever!

    Aug 26, 2013 by
    Not yet rated.
    Pros: None - This company doesn't deserve to be in business.
    Cons: Reservation system
    Staff
    Customer Service
    Quality of vehicles 

    Summary: I'm not sure why Uhaul has a reservation system since it has no purpose.  I reserved a 17' truck a MONTH in advance anticipating that it could be hard to get a truck towards the end of a month.  I needed the truck for 4 days.  ... read more

  • Never ... Never ....Never ......................Never ... Again

    Aug 10, 2013 by
    Not yet rated.
    Pros: None
    Cons: They are a truck rental company that can't rent trucks.

    Summary: I should have known. This was no different from any other Uhaul experience except this one ended up costing me thousands of dollars. Never rely on this company, ever. I booked a rental for a 16' truck. Gave my CC # and received a confirmation number with ... read more

  • Constant uphill battle for u-boxes!!!

    Jul 25, 2013 by
    Not yet rated.
    Pros: Gary (main office?) helped resolved delivery issues
    West Babylon, NY employees tried to help
    Cons: Incompetent customer service
    No u-box despite reservation
    U-box sat for 12 days before finally shipping

    Summary: My entire experience from start to "finish" - not finished yet – has been abysmal and infuriating!  I would strongly advise friends, family, new acquaintances and even perfect strangers to AVOID U-boxes at all costs.  I should have ... read more

  • Bad experience in Quebec with U-Haul

    May 1, 2013 by
    Not yet rated.
    Pros: The truck started.
    Cons: No truck inspection, dirty in the cargo box, location and pick-up times,French only.

    Summary: Our truck rental was confirmed on April 2nd, 2013 with the pic-up location approximately 6 km from our moving site. The day before we got an e-mail indicating our pick-up location was now 40 km further east. When I tried to get a closer location, there ... read more

  • Poor U_Haul workmanship leads to dangerous condition!U-Haul -Unsafe at any speed!!

    Mar 15, 2013 by
    Not yet rated.
    Pros: I'm sorry, but I can't find anything "positive" to say about this incident!
    Cons: What a dangerous precedent this company is setting!

    Summary: Good morning,Allow me to vent my experience with U-Haul installation of a trailer hitch.On 8/9/2011, my wife went to U-Haul on 878 Memorial Dr, Chicopee, MA to have a trailer hitch installed on our 2006 Jeep Commander. It seem, while waiting, two ... read more

  • Horrible customer service

    Dec 19, 2012 by
    Not yet rated.
    Pros: The truck we ended up with drove well and was clean
    Cons: Poor customer service; absolutely no commitment to reservation location or equipment

    Summary: I should have read the reviews before we "booked" a one-way truck.  I made the reservation a month in advance, and was told that the "pick up" might not be at our preferred location, although the lovely on-line person told me it "probably would" ... read more

  • Trailer Hitch Installation FAIL

    Dec 14, 2012 by
    Not yet rated.
    Pros: Cheap
    Cons: Everything else.

    Summary: First of all, we booked an appointment to have the trailer hitch installed and when my fiance showed up they said the "intallation guy" wasn't there that day when actually, they just didn't have the hitch there at all. We were asked to come back the next ... read more

  • WORST SERVICE OF ALL TIME

    Dec 3, 2012 by
    Not yet rated.
    Pros: Nothing
    Cons: poor product
    poor customer service
    very disorganized

    Summary: Used UHAUL's Uboxes for a recent move between provinces in Canada.The main problem with this company that I can see is that they are extrememly disorganized and disjointed as an organization. I was never, ever able to speak directly with someone ... read more

  • U-Will be sorry U-picked U-Haul

    Nov 25, 2012 by
    Not yet rated.
    Pros: Teaches valuable life-lessons about lowering your expectations and dealing with disappointment.
    Cons: Somehow manages to stay in business despite best efforts to provide customers with horrible service.

    Summary: Made our reservations 3 weeks in advance... U-haul called with less than 24 hrs. to pick-up and informed us that our "reserved" truck would not be at the "reserved" location (which was already 80 miles away) and that we would have to drive an additional ... read more

  • Worst company EVER

    Sep 24, 2012 by
    Rated a Very Helpful Review
    Pros: NONE
    Cons: lack of concern for customer safety, unknowledgeable staff

    Summary: I think this e-mail that I sent really sums up the company: My boyfriend and I rented a trailer from one of your Edmonton, Alberta locations on Sunday, September 23rd and to say I'm absolutely appalled by the service would be an understatement. ... read more

  • Terrible

    Sep 7, 2012 by
    Rated a Very Helpful Review
    Pros: Absoluty nothing.
    Cons: Everything. Refer to my summary.

    Summary: Move date was August 1st 2012:Renting from UHaul on was a hassle right from the moment we got called with our pickup time and location. They ruined our moving experience rather than making it easier, which is something they avidly ... read more

  • Just another disgusted uhaul customer...

    Aug 31, 2012 by
    Rated a Very Helpful Review
    Pros: Absolutely nothing
    Cons: Absolutely everything

    Summary: I reserved a truck from the Atlas Drive Madison, WI location using the online service. My scheduled (by default) pick up time was noon.I contacted the location to inform them that the soonest I could arrive would be between ... read more

  • Not Reserved; Terrible Service

    Aug 25, 2012 by
    Rated a Very Helpful Review
    Pros: -Variety of trailer sizes available, for reasonable prices.

    -One-way drop offs
    Cons: -Do not understand what a reservation is.
    -Horrible customer service.
    -General lack of care or empathy.

    Summary: My boyfriend and I reserved a 6x12 trailer with Uhaul 3-4 weeks before we were scheduled to move. The day before our booking, we received a call from our local office to inform us that there was a 5x8 trailer reserved and we could pick it up tomorrow. We ... read more

  • Absolutely awful

    Aug 21, 2012 by
    Rated a Very Helpful Review
    Pros: none
    Cons: everything

    Summary: This is my second bad experience with u-haul.  The first was just dealing with a jerk at the pickup site, which I didn't blame on u-haul, so I chose to use them again.  Very bad choice.When we picked the truck up the windshield was ... read more

  • Gas Gauge is a money maker for U-Haul

    Aug 21, 2012 by
    Rated a Very Helpful Review
    Pros: cannot think of anything they did that is not the bare minimum for such  business.
    Cons: Gas guage is a money making scheme for u-haul.

    Summary: I was charged for extra gas because U-haul said their records showed that the gas gauge showed it to be more fillled that I returned it. I actually looked at it when I first picked the van up, then filled it before returning it so the indicator was at ... read more

  • Hidden Fees & Lacking Mileage

    Aug 21, 2012 by
    Rated a Very Helpful Review
    Pros: Clean truck
    Cons: Hidden fees, not enough mileage allowance, inconvenient location and hours

    Summary: I would not recommend any U-Haul. I booked online, and I was not told about all the various fees which would be tacked on to the cost. If they had let me know upfront about the fees, I would have been less annoyed. Also, I reserved at one location, and ... read more

Showing 1-20 of 803 reviews
Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 41


Related Deals You Might Like...

U.S. Traveler Long Haul 28 Cargo Trunk Luggage

U.S. Traveler Long Haul 28 Cargo Trunk Luggage

U.S. Traveler Long Haul 28 Cargo Trunk Luggage
Sears
U-haul 5/8 Pin And Clip Set

U-haul 5/8 Pin And Clip Set

U-Haul 5/8 Pin and Clip Set Clip Brand 5/8 hitch pin and clip (1) 5/8 diameter bent hitch pin (1) Clip Brand clip. Unique design. No tools required.
eBay

$8.50

FREE Shipping
The U-haul Diary eBook

The U-haul Diary eBook

Buy The U-haul Diary by K.B. Draper and Read this Book on Kobo's Free Apps. Discover Kobo's Vast Collection of Ebooks Today - Over 3 Million Titles, ...
Kobo eBooks

$3.99

FREE Shipping
U.S. Traveler Long Haul 28 Cargo Trunk Luggage

U.S. Traveler Long Haul 28 Cargo Trunk Luggage

U.S. Traveler Long Haul 28 Cargo Trunk Luggage
Sears
Tin Haul Lucky U Cowboy Boots - Leather, Square Toe (For Men) - BROWN (10 )

Tin Haul Lucky U Cowboy Boots - Leather, Square Toe (For Men) - BROWN (10 )

CLOSEOUTS . Lucky you; youand#39;ve just found yourself some rockinand#39; boots to carry you from rodeo to dancefloor glory! Tin Hauland#39;s Lucky U...
Sierra Trading Post

$160.96

+$12.95 shipping
U-haul Trailer-wiring Adapter 6 Round To 4 Flat Item14480 Nip

U-haul Trailer-wiring Adapter 6 Round To 4 Flat Item14480 Nip

fcoots Store U Haul Trailer-Wiring Adaptor 6 Round to 4 Flat. Converts 6-way round on tow vehicle to 4-way flat trailer connector. Diagram is on the b...
eBay

$8.99

+$2.98 shipping
Traveler's Choice U.S. Traveler Long Haul 24 Cargo Trunk Luggage Gray

Traveler's Choice U.S. Traveler Long Haul 24 Cargo Trunk Luggage Gray

The U.S. Traveler Long Haul 24-inch Cargo Trunk Luggage is constructed of ABS hardshell and has a rugged design. With two removable honeycomb shelves ...
Sears

$109.99

FREE Shipping
Tin Haul Lucky U Cowboy Boots - Leather, Square Toe (For Men) - BROWN (9 )

Tin Haul Lucky U Cowboy Boots - Leather, Square Toe (For Men) - BROWN (9 )

CLOSEOUTS . Lucky you; youand#39;ve just found yourself some rockinand#39; boots to carry you from rodeo to dancefloor glory! Tin Hauland#39;s Lucky U...
Sierra Trading Post

$160.96

+$12.95 shipping
U-haul Dish Saver Kit Moving Storage Pouches Divider And Box Lot Of 5 Kits

U-haul Dish Saver Kit Moving Storage Pouches Divider And Box Lot Of 5 Kits

DISH SAVER KIT LOT OF 5 Protection for your fine dinnerware For Moving and/or Storage Kit Includes:32 Reusable Foam Pouches (8 each for large plates, ...
eBay
U.S. Traveler Long Haul 28 Cargo Trunk Luggage

U.S. Traveler Long Haul 28 Cargo Trunk Luggage

U.S. Traveler Long Haul 28 Cargo Trunk Luggage
Sears