United Van Lines

211 ratings (208 Epinions reviews)
Epinions Product Rating: OK
5 stars
56
4 stars
20
3 stars
4
2 stars
14
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    Highest Rated Consumer Review by the Community

  • United Van Lines – A Moving Experience

    Aug 10, 2001 by pogomom is a Lead on Epinions in Home and Garden
    Rated a Very Helpful Review
    Pros: They found the pick up and delivery addresses with few altercations.
    Cons: United Van Lines could hardly care less about our possessions, delivery dates and customer satisfaction.

    Summary: The phrase “United Van Lines” translates into proper English as “Movers from Hell.” If you, dear reader, possess any doubts concerning the validity of my opening statement, please peruse the following sad tale. It is long and cumbersome so you may ... read more

  • Horrible experience! Terrible Customer Service

    Dec 17, 2013 by
    Not yet rated.
    Pros: None
    Cons: Terrible Cusotmer Service, Never met agreed deliver date,Unreliable, Unprofessional, etc

    Summary: My experience with United Van lines was horrid.   The company mission statements states they provide  “superior service to every customer, every time, creating customers for life” First of all they fumbled the ball by not ... read more

  • Do NOT use United Van Lines Rossiter in the Bay area!!

    Feb 9, 2013 by
    Not yet rated.
    Pros: Linda the sales person seemed professional.
    Cons: See above.  Too much to list.  But lesson learned......

    Summary: After 4 different moving companies quotes, I was assured by the sales person Linda that if I went with United, I would have a "stress free move".Even though United was the most expensive of the quotes I received, I appreciated Linda's professionalism ... read more

  • Far exceeded expectation

    Dec 20, 2012 by
    Not yet rated.
    Pros: Great communication. Punctual. Efficient. Sensitive. Experienced. Stress-free.
    Cons: spread of delivery dates rather than a fixed time

    Summary: I will admit, I was a little nervous about having Suddath move us from Minneapolis to Atlanta. My employer contracted them, so I didn’t really have a say in the matter, but I was not encouraged by the mixed reviews I found on sites like this and ... read more

  • Highly Recommend

    Aug 8, 2012 by
    Not yet rated.
    Pros: Communication
    Accurate Estimate
    Knowledgeable Employees
    Fast & Careful
    Cons: None

    Summary: We have used Suddath twice in the past 18 months to relocate three offices in Fort Worth & Houston Texas. They were great! The boxes were dropped off in plenty of time for us to get everything packed and ready. They provided more than enough boxes ... read more

  • DO NOT CALL THEM/ WRIP-OFF!

    Aug 7, 2012 by
    Not yet rated.
    Pros: There is nothing positive.
    Cons: Management will ignore calls!

    Summary: CUSTOMER SERVICE SUCKS! DON'T LET THE BIG NAME FOOL YOU!! I am a single mom. My sales person was ana or andi- quoted my move would be about 4 hours, at 122.00 per hour. Once the movers got there, it was told to us by the ... read more

  • Decent experience

    Aug 6, 2012 by
    Not yet rated.
    Pros: Our truck driver Russ was top notch. I can't say enough good things about him.
    Cons: Jack Trier's Packing people on the Harrisburg Pa. end.

    Summary: All in all United Van lines did a pretty fair job of moving us from Reading Pa. to the Austin Texas area.  There were a few glitches in the process however.First the bad:The folks at the Jack Treier Harrisburg office were not the ... read more

  • DO NOT USE!!!

    Jul 16, 2012 by
    Not yet rated.
    Pros: none!
    Cons: Poor customer claims & doesn't seem to care

    Summary: Do not use! They outsource their move to other companies and do not back you as a customer when they damage property, they broke several items and didn't seem to care. Also they "lost" our video game system and satellite receiver access card together ... read more

  • Mixed Results -am angry

    Jan 31, 2012 by
    Rated a Helpful Review
    Pros: The Frisbee part of the company sent adequate number of men to pack.
    Cons: Do NOT sign papers when they unload. If anything is missing later -TOO LATE.

    Summary: the local part of United, Frisbee Moving company in Detroit, did a great job, gave us a great price, moved furniture from 3 locations in 1.5 days and stored it on the truck while we waited to close on our house in CT. They sent 5 men to do the job. At ... read more

  • Terrible United Van Lines Experience

    Jan 12, 2012 by
    Not yet rated.
    Pros: None
    Cons: See above

    Summary: We recently used United Van lines for an interstate move.  The service was awful.  The main portion of the goods arrived late.  In fact, almost all appointments (pack, load, delivery) were late with no advance communication of the delays ... read more

  • Lost boxes

    Dec 10, 2011 by
    Not yet rated.
    Pros: They came on time and delivered on time.
    Cons: Lost boxes and made no effort to find them.

    Summary: We moved from Chicago to Austin and used United Van Lines.  In the process they lost 3 boxes.  They had a sticker system - but the stickers fell off in the move and the driver "reconciled" it himself.  This system allows them to miss ... read more

  • A nightmare

    Dec 4, 2011 by
    Not yet rated.
    Pros: Price,
    Cons: Arrived 1 week late, damaged car, lack of information.

    Summary: My wife and i were very excited to have someone else pack and move our possissions, Prior to booking with national van lines i got 2 other estimates which were both more expensive and since my company was paying for the services they opted for national ... read more

  • United Van Lines A Disappointment

    Aug 28, 2011 by
    Rated a Very Helpful Review
    Pros: Pick up and Delivery was on time.
    Cons: They charge for things they do not provide and can change wine into water.

    Summary: We used United Van Lines for our move from New Jersey to California. They charged us an additional $165 for a special box that they would need to get for our 55" Flat Screen TV. We were informed that this special box would be ours to keep for future ... read more

  • Do NOT use Armstrong Relocation

    Jul 21, 2011 by
    Rated a Very Helpful Review
    Pros: Nothing that could balance out the cons.
    Cons: Drunk workers. Unfair pricing. Awful, rude customer service.

    Summary:   My family recently hired Armstrong Relocation, an affiliate of United Van Lines, to move our belongings from Tennessee to New York at a cost exceeding $10,000.  It took 2 days to pack and load the truck.  On day two, my husband ... read more

  • DO NOT USE UNITED VAN LINES- salesman DARREN TARR

    Nov 29, 2010 by
    Rated a Very Helpful Review
    Pros: my things got moved from NY to Boston
    Cons: no compensation/care from United for their awful service

    Summary: DO NOT USE UNITED.  EVER.  I was moving from NYC to Boston.  The salesman, Darren Tarr, quoted me at no more than $1100 and he said he was "grossly overestimating" and I should get money back.  Then, customer service calls me before ... read more

  • DON'T HIRE THEM

    Oct 25, 2010 by
    Rated a Very Helpful Review
    Pros: NONE
    Cons: They will sell you the world and NOT DELIVER.

    Summary: We contracted with United Van Lines for our cross country move. We were sold by the sales guy who called us daily to follow up. We unfortunately bought into his promised. We repeated to him that we are on a tight schedule. We booked our ... read more

  • STAY FAR AWAY

    Sep 29, 2010 by
    Rated a Very Helpful Review
    Pros: None.
    Cons: United hires thieves.

    Summary: I originally contracted my move with United Van Lines, but their agent, Mayflower did the actual delivery. Mayflower used its own agent, Ed Schmidt Moving and Storage. United had me arrange the move through Hall-Lane Moving & Storage Co.I ... read more

  • What did my company just pay for

    Aug 2, 2010 by
    Rated a Very Helpful Review
    Pros: Boxing Crew and Unloading crew were great....Unloading crew was Corrigan systems
    Cons: Loading Crew and Driver from Armstrong Relocation

    Summary: On a recent relocation across the US, UVL was supplied for my relocation. Crew 1 to pack the goods in the house was great. They were courteous and speedy. They were to load my goods but their truck was to full for the shipment. I asked them for a rough ... read more

  • McCollister Ruined My Move

    Jul 21, 2010 by
    Rated a Very Helpful Review
    Pros: none
    Cons: See the review...everything is a CON with this company.

    Summary: First, McCollister called and asked to move a day early--on Mlother's Day. Then they sent a truck that was already half filled with another customer's items. They could not fit all my property in the truck; the driver also listed all my live plants are ... read more

  • Unprofessional, unpredictable

    Jul 14, 2010 by
    Rated a Very Helpful Review
    Pros: None so far. 
    Cons: lack of communication, professionalism, timeliness

    Summary: I wish I had moved my belongings myself.  The military has contracted out Suddath Van Lines, so I did not have the option of using another moving company.  In short, my belongings still have not arrived, and tomorrow marks the 16 day deadline ... read more

  • The Truck Never Came

    Jun 29, 2010 by
    Rated a Very Helpful Review
    Pros: None
    Cons: False/misleading advertising, failure to disclose contractual details, poor business management, poor customer service

    Summary: I arranged for a move across the US through United Van Lines in June 2010. They seemed the most professional and offered a good rate. I read the contract thoroughly and was satisfied with the terms. After waiting for hours on moving day, I finally called ... read more

Showing 1-20 of 208 reviews
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