Wheaton Van Lines

71 consumer reviews
Average Product Rating: OK
5 stars
17
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    Highest Rated Consumer Review by the Community

  • Call Wheaton Van Lines, And Ask For Joe!

    Jul 13, 2001 by
    Rated a Very Helpful Review
    Pros: Professional service
    Cons: It depends on your driver

    Summary: Before I begin my review on Wheaton Van Lines, let me say that a move is only as good as the driver that picks up your furniture. We have moved many times, as my husband is retired from the military, and frankly the name on the moving van does not mean a ... read more

  • Lying Dishonest Thieves

    Jul 30, 2013 by
    Not yet rated.
    Pros: Cant think of on pro
    Cons: everything they do not do the job right

    Summary: My move started in NJ when I was to expect a crew of 5 people, only to have 2 show up to pack a 2300 sq. home in what should have been 2 days that turned into near 5. My company paid for this move so I was not allowed to pack or do anything which would ... read more

  • Terrible moving experince

    Aug 22, 2012 by
    Not yet rated.
    Pros: NONE
    Cons: See above.

    Summary: It was bad from beginning to end.Wheaton is a HUGE moving company that uses agents to come to your house to give you non-binding estimates.  They then load your stuff, weigh it and call you with the actual cost.  In our case, it was 30% ... read more

  • Dishonest and Inexperienced

    Aug 7, 2012 by
    Rated a Helpful Review
    Pros: On time - that's the only "pro"
    Cons: Terrible Packers. Put fragile items w HEAVY items and broke them.

    Summary: TERRIBLE company. We are a military family and the Navy sent them to pack up our house in WA to move to CA. During the pack up the mover that was packing up our living room wrapped and packed our PS3 and WII, and put the Serial Numbers on the box like ... read more

  • Wheaton lacks integrity, honesty and competence. Do NOT hire.

    Apr 25, 2012 by
    Not yet rated.
    Pros: Wheaton Van Lines is simly devoid of integrity, honesty, and competence! Do NOT use them.
    Cons: Driver incompetent. LAZY; CARELESS. RFUSING to pay the insurance claim! Incompetent, not trustworthy, ZERO integerity.

    Summary: WORST moving experience of my life (have had 0ver 10 interstate moves)! Driver was TOTALLY incompetent; Wheaton overcharged me for holding for two days (when they guarenteed me no holding days); they overcharged for weight; and they overcharged for ... read more

  • My piano damaged in last summer’s move is finally fixed, no thanks to Wheaton

    Feb 13, 2012 by
    Rated a Very Helpful Review
    Pros: Driver - prompt + delivered on weekend. Worker- helpful.  Broker - responsive and helpful.
    Cons: The claim people are unfriendly, unresponsive, and uncooperative.

    Summary: When I decided to move from California to Connecticut last summer, I choose Wheaton based upon combination of price and fact that they said expert at moving pianos.  I don’t think my baby grand is that expensive, but it was my father’s ... read more

  • Damaged goods, declined liability. UNETHICAL BUSINESS.

    Aug 20, 2011 by
    Not yet rated.
    Pros: The movers only stole one watch, could have taken more.
    Cons: Denied liability of nearly all damaged goods.

    Summary: We paid for the full insurance protectiomn coverage on all of our belongings.  We have moved 5 times across the country.  This was our first with Wheaton and by far our worst experience.  We knew damage was part of the move ... read more

  • NEVER use Wheaton Moving - Horrible Service on ALL Counts!

    Jun 28, 2011 by
    Not yet rated.
    Pros: none.
    Cons: everything.

    Summary: I recently moved across the country (Washington, DC to California), and spent ample time researching van lines before deciding to go with Wheaton--boy did I make a mistake. I interviewed five companies (Atlas, United, Mayflower, Bekins, and Wheaton) to ... read more

  • I will never use Wheaton again!!!

    May 11, 2011 by
    Not yet rated.
    Pros: Local branch sales rep & supervisor in Anaheim, CA, were very professional & nice.
    Cons: Corporate office in Indiana just gave me lip service regarding all the problems. 

    Summary: We moved from CA to KS for a job relocation.  The moving costs were about $8,000 & we purchased insurance.  List of complaints: The driver did not call me to confirm the delivery date; the driver only delivered 85% of my items to ... read more

  • An honest review

    Feb 4, 2011 by
    Rated a Very Helpful Review
    Pros: Absolutely nothing
    Cons: Worst moving experience ever. If I move again, I'll hire family to help.

    Summary: I'm writing this review because I want to warn people who think about choosing Wheaton to do their moving. Don't. It's simply not worth the trouble. I am trying to write the most honest review I can, without bias, because I believe that is the right ... read more

  • Thieves

    Sep 7, 2010 by
    Not yet rated.
    Pros: None
    Cons: Thieves

    Summary: Wheaton driver stole a 52 inch HDTV, canon digital (SLR) camera, my computer, pistol, and two lamps. I now am having to file police reports but basicaly have been told that this is common among drivers who have figured out the system and how to use it to ... read more

  • WHEATON=WRECKING HOUSEHOLDS EVERYWHERE AMERICANS TRAVEL ON NOTICE(from their employers)

    Jun 26, 2010 by
    Rated a Very Helpful Review
    Pros: Marty
    Cons: Packers, movers, day laborers, warehouse staff, claims department, customer service.

    Summary: My husband's company hired Wheaton to relocate us from Florida to Illinois. Marty was our moving consultant and appeared professional and competent.  The team of packers were professional but were in too much of a rush to pack all of our ... read more

  • DO NOT TRUST THIS COMPANY

    Jan 15, 2010 by
    Rated a Very Helpful Review
    Pros: There are absolutely none that I can think of.
    Cons:  Driver, movers, customer service, claim department, etc. EVERYTHING.

    Summary: My husband and I have moved five times and have never had to spread word about a terrible move until now.  If you are considering a move with this company, I STRONGLY URGE YOU NOT TO DO SO. This company damaged almost every piece of our furniture, ... read more

  • Wheaton Movers: Deceitful business practices

    Dec 18, 2009 by
    Rated a Very Helpful Review
    Pros: Professional appearance at estimate
    Cons: Hide actual costs to win contracts

    Summary: We moved from New York to Santa Fe, NM. The initial estimate was $4,000. They made clear that the actual costs would be based on the weight of the move, determined after boxes and furniture was loaded on the truck. Shortly after they picked up our stuff, ... read more

  • Am currently dealing with Wheaton and not happy...

    May 15, 2009 by
    Rated a Very Helpful Review
    Pros: No Pro what-so-ever, has been a terrible experience.
    Cons: Workers  ASK for extra money on site.
    Unprofessional staff.
    Boxes go missing.
    Damaged Goods.

    Summary: This has been the worst move of my husband's military career. We were not given a choice between moving companies, however I think the gov't should research the companies they use as this was not a good choice.  We made a domestic ... read more

  • False Promises, poorly oragnized

    Oct 11, 2008 by
    Rated a Very Helpful Review
    Pros: The driver for the main move and his team were professional.
    Cons: Customer service, lack of respect, breach of contract.

    Summary: We moved 480 miles. Wheaton contracted for packing up on Monday, loading Tuesday, and moving Wednesday. They told us to expect delivery on Thursday which seemed reasonable since the move was a 6-7 hour drive. Thus we made plans to be available to ... read more

  • Great Cross-Country Move

    Mar 7, 2008 by
    Rated a Very Helpful Review
    Pros: timely, courteous, professional
    Cons: some of our furniture arrived unwrapped

    Summary: We hired Wheaton for our NYC to San Francisco Bay Area move via Moving Man, Inc. in New York City. Moving Man, Inc. is a Wheaton affiliate. We had used them before for local moves and they were always outstanding, so when my husband was offered a job ... read more

  • Disappointing and dishonest.

    Feb 7, 2008 by
    Rated a Very Helpful Review
    Pros: I'm not sure I can say anything nice about Wheaton/Mather Brothers Moving
    Cons: Hoping that others can avoid my mistake.

    Summary: I recently moved from North Carolina to Arkansas. I used Wheaton because they assured me that even though they were more expensive than others, they took extra steps to assure a good and stress free move. They states that all items were handled as if ... read more

  • Wheaton's local agent in Olympia Washington

    Dec 28, 2005 by
    Rated a Very Helpful Review
    Pros: Dee who works at Wheaton Headquarters and stopped the driver from extorting additional money.
    Cons: Everything from the salesman through the claims process

    Summary: My wife and I decided to move from Washington State to Arizona last year. We had moved many times while I was in the military and thought we knew all the problems. I have divided the following review into sections to make it easier to understand. ... read more

  • the worst experience in a word "RUN"

    Oct 11, 2005 by
    Rated a Very Helpful Review
    Pros: ????????????
    Cons: Lost, broke, you name it.

    Summary: Wheaton, has done over 13,000 worth of damage to my things. My wife and I used Wheaton, of course they had a great sales pitch. We have a lot of really nice things, the last day of the pack. Wheaton's sub contractor is Arizona Desert Sun, their ... read more

  • Stay Away

    Jul 5, 2005 by
    Rated a Very Helpful Review
    Pros: Absolutely None!
    Cons: Unreliable, Dishonest, delayed, breach of contract, harrasment, lied about their own liability.

    Summary: Wheaton was used by the company we contracted through for our move. The company assured us that our stuff would arrive within the contract period less than one week before goods were to arrive. However, when the movers never showed up, I called the ... read more

Showing 1-20 of 71 reviews
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