Intuit QuickBooks Online Payroll Service

21 ratings (21 Epinions reviews)
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    Highest Rated Consumer Review by the Community

  • QuickBooks Online Payroll Service; Time is Money

    Apr 25, 2004 by
    Rated a Very Helpful Review
    Pros: Time saver, relatively easy to use.
    Cons: Costly; setting up the service can be problematic; Long wait time for customer service.

    Summary: For a multitude of reasons, Intuit’s QuickBooks has gained a reputation as the accounting software program that bookkeepers love to hate. However, in my opinion, QuickBooks Online Payroll Service is the one bright star in the Intuit ... read more

  • Buyer Beware of this Excellent Product

    Aug 15, 2012 by
    Not yet rated.
    Pros: Unfortunately, the best accounting/payroll software out there.
    Cons: You will pay through the nose.

    Summary: I just purchased QBPro with enhanced payroll for $250, not realizing that their "enhanced payroll" is only for 3 employees. So I went online and found out that the price to upgrade to unlimited employees would be $100. When I called Intuit to get the ... read more

  • QUICKBOOKS PRO (THE GOOD, THE BAD, THE UGLY)

    Jun 28, 2011 by
    Not yet rated.
    Pros: WAS A TERRIFIC PROGRAM WHEN IT STARTED.
    Cons: NOW ONLY WANTS TO GENERATE SALES ANY WAY THEY CAN AT YOUR EXPENSE.

    Summary: The Good....The premise of this program is great. It's geared for small businesses. I have been using it for the past 20 years since DOS. Recommended it to many people and clients over the years. The Bad......The more that Intuit tries ... read more

  • They just upped the fee 5 fold!!!

    Nov 26, 2010 by
    Rated a Helpful Review
    Pros: It is on line - and they send you tons of e-mail.
    Cons: New an much HIGHER FEES.  Long call-in wait time.

    Summary: I've been using quicken since 1986 and watched as they've gone through some changes.  When renewing our payroll service a couple of years back, they pointed out how much cheaper and easier their on-line service would be and they PROMISED that the ... read more

  • Worst thing I've ever bought

    Oct 11, 2010 by
    Not yet rated.
    Pros: Easy to set up shortcuts for billing.
    Cons: Loses information, won't load, slow customer support, automatic updates cause it not to work properly.

    Summary: My Quickbooks has never worked properly since I got it. It had to be re installed twice just to get it to operate and do calculations with the correct answer. It has repeatedly lost all of my payable accounts to the point where it's easier to keep them ... read more

  • Horrible

    Jul 11, 2009 by
    Not yet rated.
    Pros: would save time if it worked
    Cons: unreliable service, horrible support

    Summary: this review is more towards the Time Tracker service offered with payroll-- so far it is horrible. I don't know how many times I have gone to login and enter time or get time and the stupid system is down. Of course tech support (not open after business ... read more

  • Quickbooks Payroll - not worth it

    Jun 18, 2009 by
    Not yet rated.
    Pros: Nice to have an integrated book keeping and payroll system
    Cons: Hopeless customer service and too expensive. Upgrades not fully backwards compatible.

    Summary: I have used Quickbooks for 8 years now along with the payroll software. The product is ok untill you need to talk to anyone and then you may as well not bother trying.Last year I was dismayed that I had to upgrade quickbooks to get ... read more

  • Random disconnection problems

    May 30, 2008 by
    Not yet rated.
    Pros: Easy access because it is online.
    Cons: It takes forever to do payroll. Not reliable.

    Summary: We have been using this product for over a year now. Interface is easy but plagued with bad field checking. When an extra digit is placed after the currency, software crashes and kicks the user out. In the last 6 months, the online software is ... read more

  • Horrible Product- Flawed, Bad Interface, Slow

    May 7, 2008 by
    Rated a Very Helpful Review
    Pros: Remote Access- Con's make this Pro void
    Cons: To slow, inefficiant, and unstable to work in

    Summary: I tested QuickBooks online for my business for 2 weeks, and decided that this product is decades behind and not worth it. I own a brick and mortar retail store that I run from the other side of the country, so remote access is very important to me. ... read more

  • QuickBooks Payroll is not cost-effective solution!

    Dec 26, 2005 by
    Rated a Very Helpful Review
    Pros: Convenient as it is integrated in with the QuickBooks software
    Cons: Too easy to make mistakes, too expensive and not fool-proof enough!

    Summary: I am a bookkeeper and own my own business and have several clients who need payroll services. One uses this service and I am in charge of reviewing the entries and quarterly reporting. They have made many, many self-made mistakes using this package. ... read more

  • What were they thinking?

    Dec 12, 2005 by
    Rated a Very Helpful Review
    Pros: Access to data from anywhere.
    Cons: Poor support options, bad interface, no control of data being displayed

    Summary: History I have been using Quickbooks for over 10 years now. I started with the Mac version then moved to the PC versions and the upgrades. It's hard to believe this is the same company that created Quickbooks 2004. My CPA convinced me to move the ... read more

  • Good product, high price and poor support

    Dec 12, 2001 by
    Rated a Very Helpful Review
    Pros: Easy to use once set up.
    Cons: Costs high for small businesses. Long hold times on phone for service.

    Summary: This product makes life quite a bit easier for those who can't or won't do their own payroll processing. Almost everything is handled by the payroll service (fed and state tax payments and forms). It is also pretty well integrated within QuickBooks. ... read more

  • QuickBooks Online Payroll Deluxe takes away the headaches!

    Jul 6, 2001 by
    Rated a Very Helpful Review
    Pros: Not terribly expensive, completely automatic, they file ALL payroll forms for you
    Cons: long wait for customer service

    Summary: There are many things about the QuickBooks program which I love, and quite a few I dislike. But when it comes to their Deluxe Payroll Service, I have to say that I'd recommend it to anyone who has to handle payroll. Once you get it set up, ... read more

  • Quickbooks Deluxe Payroll Service - Nothing Deluxe about it!

    Jun 29, 2001 by
    Rated a Very Helpful Review
    Pros: None
    Cons: Very difficult to sign up and configure, exceptionally poor customer service, long waits for documents

    Summary: While Quickbooks promises great things on the front end, they fail to deliver. As a small business, the Quickbooks service looked like a real value - payroll processing with automated links to our accounting software at a reasonable price. ... read more

  • Must have for small-businesses

    Jan 27, 2001 by
    Rated a Very Helpful Review
    Pros: Very easy, no worries
    Cons: Increasing prices, sometimes "hidden"

    Summary: My business isn't just small. It's very small. I have one employee to pay. You have to admit that taking care of taxes (such as witholding) is very hard even for a few employees. That's why I love Quickbooks Payroll. There are 2 versions: ... read more

  • Express Customer Reviews

  • SAVE YOURSELF--DO NOT USE INTUIT

    Dec 22, 2011 by
    Not rated yet
    Pros: Few
    Cons: Too many to go into...

    Summary: Trust me, save yourself hours of time and aggravation...DO NOT use Intuit for your payroll services. It is a hot mess. I have been on with tech support, over a three day period, a total of 7 hours and counting to fix a 401k bungle on their end...they ... read more

  • Late tax payments.

    Sep 19, 2011 by
    Not rated yet
    Pros: They answer phones timely, but unable to help.
    Cons: Paid thousands in penalties to the for late transfers because Intuit doesn't give proper notice.

    Summary: They notify that the tax is due on the day it is due not giving enough time to schedule the tax transfer on ... read more

  • DO NOT USE!!

    Nov 3, 2010 by
    Not rated yet
    Pros: Quick and convenient, but that comes at a cost. The cost is poor customer service.
    Cons: They have hidden fees all over the place, Customer service has a too bad attitude.

    Summary: They have hidden fees all over the place, they won't let you see your reports if you refuse to pay one of their "hidden fees" . Customer service has a too bad attitude, they coudl care less. In fact, in chat, I got disconnected becuase the girl could not ... read more

  • Buggy software and very bad support

    Oct 30, 2008 by
    Not rated yet
    Pros: Online.  Can access anywhere.
    Cons: Has many bugs.  No fix after 1 1/2 years of complaining with tech support.

    Summary: I have been using Intuit payroll for about 1 and 1/2 years now.  I am going to find another vendor because I am tired of waiting when they will fix the issue of improper cookie handling.  This usually happens after 7 pm when Intuit is ... read more

  • On Line Banking Does Not Work!!

    Apr 8, 2007 by
    Rated Show
    Pros: Nice layout.
    Cons: On line banking does not work.

    Summary: I have Quickbooks Online. I thought it would be a great product because I go to multiple sites. However, the online banking feature does not work. I have tried and tried to get my transactions downloaded from my bank to the Quickbooks. However, it ... read more

Showing 1-20 of 21 reviews
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