39 ratings (38 Epinions reviews)
Epinions Product Rating: Disappointing
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    Highest Rated Consumer Review by the Community

  • Onebox: Pay For Worse Service

    Oct 11, 2002 by
    Rated a Very Helpful Review
    Pros: None since moving to Call Sciences management and implementing unfriendly new interface.
    Cons: Horrendously slow, unfriendly user interface; glacial customer service; double-billing.

    Summary: There is a theme to every review since Onebox has become a pay service: the features and customer service have become worse. They are, in fact, so bad now that I couldn't recommend anybody using Onebox even if it were offered free. Now, if only I could ... read more

  • Poor Customer Service, crummy sales department, no Technical Support and BOO on Billing

    Nov 29, 2011 by
    Not yet rated.
    Pros: I never got to enjoy anything.
    Cons: Sales, Customer Service, Technical Service and Billing Departments.

    Summary: I was so excited about switching my phone lines to Onebox and having a professional sounding PBX system. And dissapointment follows...I submitted the original form for porting and waited... 2 days later I got a message from them saying ... read more

  • onebox hijacked our toll free number from us and refuse to cooperate

    Apr 20, 2009 by
    Not yet rated.
    Pros: none, nada, zip
    Cons: careless company

    Summary: We recently became the unwilling customer of when they took over our account from The services we had with tollfreeexpress do not work now since this takeover. We have lost business and time since took over our ... read more

  • Toll Free number hijacked by Onebox

    Mar 16, 2009 by
    Rated a Helpful Review
    Pros: The Onebox terms of service are absolutely atrocious.
    Cons:  Customers from TollFreeMax or TollFreeExpress didn’t sign or agree to them.

    Summary: I got my toll free number from TollFreeMax aprox 4 years ago. Last week i had a problem with the numbers and tried to contact tollfreemax. No answer. I log into their website to find out that the company is out of business and my toll free numbers where ... read more

  • Death By Onebox- Kill yourself before using

    Jun 25, 2004 by
    Rated a Very Helpful Review
    Pros: None
    Cons: See Above

    Summary: Let me just start by pasting their record from the Better Business Bureau as of June 24, 2004- "Customer Experience Based on BBB files, this company has an unsatisfactory record with the Bureau due to a pattern of complaints. The company has ... read more

  • I didn't even get kissed...

    Jan 19, 2003 by
    Rated a Helpful Review
    Pros: Can't think of any...
    Cons: Diminished feature set, less bang for more buck

    Summary: Although Onebox is trying to make it up with the customer base by slowly adding features that the "users requested" (more like demanded), it is too little and too late to keep me as a customer. They went from from a really decent product to a really ... read more

  • Horrible since changeover

    Oct 11, 2002 by
    Rated a Very Helpful Review
    Pros: none
    Cons: where should I begin???? does not work period

    Summary: I have used Onebox for almost 3 years, during which time the company has changed hands multiple times. The old features used to be good, but since the recent ownership change to Call Sciences, ONEBOX has been the WORST service I have ever used. ... read more

  • Creator of Communications CHAOS

    Oct 8, 2002 by
    Rated a Helpful Review

    Summary: OneBox WAS a Great service until the Spring of 2002 when Call Sciences ( took over the service (AS EVIDENT IN ONLY OLDER REVIEWS ON THIS SITE BEING POSITIVE IN NATURE) I didn't expect OneBox to be Free forever so the $9.95 per ... read more

  • still awesome

    Oct 7, 2002 by
    Rated a Helpful Review
    Pros: handles all my calls
    Cons: is slower than it used to be

    Summary: even though i'm paying for the service, it's still awesome, even though it's slower than before when you go to access your account on line. i like the new find me-follow me feature where i can give out one 800# to people and the system will find me ... read more

  • Onebox Services Lacking

    Oct 3, 2002 by
    Rated a Very Helpful Review
    Pros: Voicemail access through phone and e-mail
    Cons: Billing services highly unreliable

    Summary: Several months ago, I was searching for an affordable and reliable voicemail service where I could access my mailbox online. I thought I had found such a service in Onebox. I have no complaints about the reliability of the voicemail service itself, but ... read more

  • The demise of

    Oct 1, 2002 by
    Rated a Helpful Review
    Pros: Used to be the best around
    Cons: Frequently down; slow; clunky user interface

    Summary: morphed from which morphed from It has bounced around but is now owned by Call Sciences ("an international corporation that develops and markets Unified Communications solutions." ... read more

  • Onebox should go back to old email system

    Sep 30, 2002 by
    Rated a Very Helpful Review
    Pros: Hmmm...
    Cons: SLOOOOWWW, Charge for email, poor customer support, poor "improvements"

    Summary: I have used Onebox for email only, for several years. I am still using it, basically because of the hassle of changing my email with everyone I know... in fact that is the ONLY reason I am still using Onebox. They began charging earlier this ... read more

  • Stay away

    Sep 18, 2002 by
    Rated a Helpful Review
    Pros: When it works its ok
    Cons: Frequently down for days at a time. No customer support, badly managed

    Summary: The onebox concept is a good one and its great to have email voicemail and faxes in one place. I used onebox for three years. The first year or so it was great, but the reilability of the service has gradually gotten worse. For ... read more

  • decided to move on after 2 years

    Sep 17, 2002 by
    Rated a Very Helpful Review
    Pros: reliable service
    Cons: lack of features and customer support

    Summary: I signed up with them two years ago because at the time my work place blocked all conceivable web based email sites but strangely, not onebox. The service has always been reliable. But compared to yahoo and hotmail, the features are lacking. One big ... read more

  • Horrible Customer Support...BEWARE!!!

    May 5, 2002 by
    Rated a Very Helpful Review
    Pros: Their free service was FANTASTIC - well worth paying for. However...

    Summary: When offered their free service I felt that they were a FANTASTIC company!!! I have RAVED about the features to all of my friends, family and associates. I won't go over all of the services that they offer(ed) as previous reviewers have done ... read more

  • Onebox Customer Support

    May 2, 2002 by
    Rated a Helpful Review
    Pros: "All in One" features.
    Cons: Poor Customer Support.

    Summary: I recently signed-on with in March of this year. I had no trouble with the service until I paid money. When the cut-off time approached, I paid my dutiful fee and four days later, my service was disconnected. I used the only method of ... read more

  • Onebox is Nonebox in my Epinion!

    Apr 26, 2002 by
    Rated a Very Helpful Review
    Pros: Unified Messaging, voicemail, e-mail, etc...
    Cons: Started charging for service which was free prior to April 15, 2002

    Summary: Since my last update Onebox has still been nothing but problems! At any time of the day or night they can drop off line for minutes, hours, or days, without any notice. Their claimed goal of 24 hour resolution to any problem you may encounter with ... read more

  • Service worse since Charging

    Apr 14, 2002 by
    Rated a Helpful Review
    Pros: The ability to get voice mail, fax & e-mail via one internet ID is great
    Cons: Poor (non-existent) customer service.

    Summary: I have been a subscriber for over a year and the service was excellent, then they started charging, and service has become non-existent. In my case I paid for the service on April 4 and its now April 14 and I still don't have the service that I paid ... read more

  • OneBox Now Exorbitant

    Mar 23, 2002 by
    Rated a Helpful Review
    Pros: Used to be an excellent service.
    Cons: Now drastically overpriced.

    Summary: The price is even higher than an earlier reviewer stated. The price mentioned by earlier reviewer (dcanale) is only available to existing accounts (which Onebox terms "Founders Club" accounts): $6.95 monthly for extension and 9.95 monthly for ... read more

  • onebox now charges!

    Mar 22, 2002 by
    Rated a Very Helpful Review
    Pros: All in one place communication. Ability to hear your email and contacts
    Cons: So far since they have gone to pay and not free, service has actually decreased

    Summary: I always loved onebox. I could hear my emails, get voicemails (albeit with an extension number), get faxes, hear my contacts if I were out--overall a wonderful service. Then recently (2 weeks ago) they let me know they were going to charge for ... read more

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