Logitech SST-768S LCD Remote Control

Pros: Programmable and upgradable with future appliance models.
Cons: WAY too simple and doesn't work with all setups.

Here it is, if you like to sit down, press one button and watch TV, this remote may be for you. Harmony's innovation to the universal remote control world had been the addition of a USB port to the remote which then adds programmability and ...

Pros: Ease of use, web based programing, activity based programming
Cons: smallish LCD screen

Read a lot of reviews on remotes and ended up trying the Harmony, I am glad I did. This remote progr ...

Pros: Ease of setup, "help" button, 1 touch power off, support
Cons: LCD screen is small

I too did a lot of research. I wasn't interested in spending thousands on a remote. What I wanted was one that my wife and children could use, but that I would be happy with as well. Welcome to Harmony! It's a perfect word. I liked the first one so ...

Pros: promising device
Cons: THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED ANYWHERE IN MY WHOLE LIFE!!!!!!!

If I was playing the devils advocate, I would say that the 1 review on here was written by the owner of harmony. I have had a vastly different experience so far. The product is promising but my Main problem is with the customer support. This devise can ...

Pros: cute, well "conceived" interface, price
Cons: no soft buttons, very poorly executed interface, very poor support, no UI feedback

If you're looking for convenience, keep looking. I'm tech geek, and I've spent days trying to setup my simple 3 component system. The online/software setup seemed like a great idea, but it fails in many ways. They seem to have changed from a web interface to a standalone application interface recently. But the documentation keeps referencing "the web site". What? there are definitely many little bugs. Example, my Sanyo projector requires you hit power off twice, to confirm you want to power down. Although the basic presets were available, I think this threw it off. Of course they considered this and have workarounds to program a second off command... It just once you've programmed that feature, the commands stop working entirely. Another annoying feature, is never knowing what the remote is doing. Is it thinking? Is it sending the command? Is nothing happening? Part of me questions whether any universal remote will make things 'easier', certainly not for the member of house whose job it is to program the thing.

Pros: Features,ease of use,buttons raised,surfing can be done in darkened room, fits hand nicely.
Cons: Hefty price, if you can afford all the systems that this controls, it's worth it.

The absolute BEST remote. Easy to program, easy to use. Controls everything: TV, DVD, Sat., DirecTv/TiVo, Amp/Home Theatre, HDTV/Off-air ant. Lots of features, yet not overwhelming.

Pros: Innovative and web-based set up is great.
Cons: Incompatability with Sharp LCD TVs

It's a great remote, cool idea to build it around "Activities," neat the way you can program it on the web site, fantastic that they support the Mac, and terrific helpful tech support, BUT...

It does not work at all well with my Sharp 37" LCD TV. The reason is that the Sharp does not directly access specific inputs. It toggles through a series of them (i.e. from Input 1 to Input 3. The Harmony and the Sharp just can't quite get along.

In the course of attempting to solve the problem on my own, I have found no solutions, only other Sharp owners having the same problem. It's a shame. I actually fault Sharp much more than Harmony; a $5000 TV ought to have direct access to inputs.

So If you are a Sharp LCD owner, you probably should look elsewhere.

Pros: Web-based configuration. Activity-based operation. Tactile backlit buttons. Simple navigation
Cons: None...the unit is outstanding

I've been struggling for years to find a universal remote that would operate my whole A/V system (TV, Amp, CD, Tivo DirecTV box, DVD, VCR) without being so complicated that my wife was relegated to watching TV in another room. So many of them out there promised to be universal, but required a cheat sheet for the user to know what buttons to push in what sequence to turn stuff on. This unit promised to be infinitely flexible but simple to operate at the same time. It has far exceeded my expectations in all regards. The backlit, physical buttons are much easier to use than a touch screen. The Activity-based operation makes it simple to operate for someone who doesn't understand (and doesn't want to!) how your system is set up. The web-based configuration interface makes setup very flexible yet easy to use. And finally, I was able to customize the unit a lot to get it exactly like I want it. It definitely passes the babysitter test as they claim on the Harmony site. I would recommend this to anyone with a complex system that they want to make simple to operate.

Pros: Looks nice and TV guide is useful.
Cons: Too complicated and software problems abound.

It doesn't work without extensive time with the remote and Internet. I got it as a Christmas gift, so I didn't pay for it. I do like the way it looks and the TV guide in the palm of your hand is nice. It sucks because it requires about 1 hour just to get it set up correctly. After that's done, you have to download the TV guide function. That's reasonable, but the last couple of times I have had serious problems. First the date did not work (It kept thinking it was two days ago). Second, the web site was down (primetime on the east coast would be a bad time to take the server down). I have often thought that I could have bought much more useful things with the money used for this gift (even burning $200 just to say that you did it would be more useful). I don't use it too much anymore. This is for people that really enjoy playing around with stuff to make it work.