Highest Rated Review by the Community
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Rated a Helpful Review by the Epinions community Aug 5, 2007
Pros: Easy to drive. Good service. Good price. Good mileage.
Cons: Find cabin lights before it gets dark! Loading ramp pretty scary...thoughts of amputation occured.
Summary: I wanted to say nice things about our experience with renting a truck from Budget but I first wanted to ask a question about epinions (one that I know may never be answered): when we were doing our research months ago, it was easy to find lots of reviews ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Feb 16, 2011
Pros: customer service made us feel like we were getting somewhere.
Cons: they are all cons!!!! dont rent from these people!
Summary: We rented a truck in washington and we were headed for AZ. we got just inside of oregon and the tranny started slamming itself from 3rd gear to 1st so we pulled off the freeway and found that there was NO tranny fluid in the truck. The ... read more
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Not Yet Rated by the Epinions community
Oct 27, 2010
Pros: Not this time.
Cons: See rant.
Summary: I was to move from Upstate, NY to Brooklyn, a 60+ mile journey. I reserved my truck over the phone so I could be assured by a human that my equipment would be available. Said I'd be in at 11am to pick it up.The 2 guys that were helping me got ... read more
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Rated a Helpful Review by the Epinions community
Oct 19, 2010
Pros: I got nothin' here...
Cons: Horrible "customer service", dangerous equipment, fraudulent charges- they don't care!
Summary: I reserved a 24’ moving truck and car carrier online for a move from Maryland to Florida . The equipment was to be picked up from Pasadena Citgo on Fort Smallwood Road in Pasadena at 8 am 5/25. I began calling the Pasadena Citgo ... read more
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Not Yet Rated by the Epinions community
May 26, 2010
Pros: Short moves are okay.
Trucks are sound.
Cons: Cancel reservation at last minute
Website will book unavailable trucks
Poor customer service.
Summary: I've used Budget for short moves twice without any trouble, so they were the first company we called for our move from AL to RI. I would NOT recommend Budget for long moves, however. Their customer service is the worst and they are not ... read more
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Rated a Helpful Review by the Epinions community
Aug 12, 2009
Pros: Employees were polite and helpful. They just couldn't do anything to help.
Cons: The truck couldn't do the job, and I was left to fend for myself.
Summary: It appears to me that Budget Truck Rentals have a policy of providing inadequate customer care in order to force renters to find a way to cope.I rented a 16' truck for a move from one end of Colorado to the other (Fort Collins to Durango). If you ... read more
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Rated a Helpful Review by the Epinions community
Feb 3, 2009
Pros: No problems with the rental, decent price.
Cons: Rude customer support, some mechanical problems, nothing major.
Summary: Uhaul having denied me service I turned to budget to find a truck, I had no problem making a reservation online and easily found a 20% rebate coupon online (hint search for it on google, they work!). I made the reservation less than 12 hours before ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Aug 15, 2008
Pros: Cheaper
Cons: Ruder
Summary: I got a quote that was $100 cheaper than Penske. I've had good experiences with Penske before, but have never used Budget. I've also used UHaul and wondered how a company can get away with such poor maintenance and still be in business. Anyway, onto ... read more
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Rated a Helpful Review by the Epinions community
Aug 7, 2008
Pros: Price
Cons: Availability, Customer Service, Courtesy, Lack of Troubleshooting
Summary: I placed a reservation with Budget through the online system weeks in advance. I called the pickup location and confirmed the pickup time and information a few days before the scheduled rental. Less than an hour before I was supposed to pickup the ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Aug 14, 2007
Pros: no pros to this company
Cons: bait and switch, unprofessional and rude customer service.
Summary: Customer service was deplorable. The online reservations system accepted a reservation for 10 AM but the store we rented from informed us, when we went to pick it the store said they wouldn't have any trucks until at least noon, and then they weren't ... read more
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- Express Reviews
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Not rated yet by the Epinions community May 3, 2012
Pros: The only thing good was the price, but it's not worth it.
Cons: Almost everything
Summary: I recently rented a truck to move from So Cal to Arizona, and I will never use Budget again. The office in Indio, Ca, where I picked up the truck was the most disgusting and dirty office I've ever seen, and the customer service was
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Not rated yet by the Epinions community Nov 27, 2010
Pros: None
Cons: Horrible customer service, no truck but still charged us. Terrible, terrible company.
Summary: Never, ever rent from Budget. After reserving a truck, traveling 200 miles with my family to pick up some furniture from my in-laws, Budget had over booked and had no truck. In fact, they said they had five reservations for three trucks, and that I
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Not rated yet by the Epinions community Sep 1, 2010
Pros: It (surprisingly) got us where we were going.
Cons: Badly mantained equipment, unfriendly employees, deceptive practices. reservations not honored.
Summary: My daughter needed to move things from her studio apartment. I reserved a 10 foot truck for the move through the Sligo St. Silver Spring Budget rent a truck. It was important to have a 10 foot truck b/c she would be driving a truck for the
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Not rated yet by the Epinions community Aug 24, 2010
Pros: They had a truck
Cons: Not ready at pickup time; no furniture pads as ordered, terrible customer service
Summary: If you expect your reservation to be complete when you arrive to pick up your truck and equipment....GO ELSEWHERE! With more than 2 weeks notice, I reserved a 24 ft truck in Charlotte, NC, appliance hand truck and 4 dozen furniture pads. I scheduled the
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Not rated yet by the Epinions community Jul 3, 2010
Pros: Budget is cheaper but you get what you pay for.
Cons: Budget does not guarantee you a truck. AVOID BUDGET AT ALL COST!!!!!
Summary: I would NOT recommend Budget. Although they may be cheaper, their service is awful. I had reserved a truck online, and I even got a confirmation of the truck rental. AN HOUR before I needed to pick-up the truck, a representative calls and
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Not rated yet by the Epinions community May 4, 2010
Pros: none
Cons: dishonest agent, ruled customer service, over charge customers without their knowledge
Summary: We booked a one-way reservation for a moving truck and when we came to pick up the truck, the Budget agent asked us to bring the truck back for him instead of doing one-way. In the return, he would give us $40 off and our total would be $88. However
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Not rated yet by the Epinions community Sep 6, 2009
Pros: Nothing good, at all.
Cons: Terrible customer service, worst reservation system in the industry.
Summary: I made an online reservation at the location in Randallstown, MD for a moving truck and was given a confirmation number. The morning of my move, I got a call less than an hour before I was scheduled to pick up the truck - it was the location letting me
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Rated Show by the Epinions community Apr 30, 2009
Pros: diffucult to load
Cons: Hidden fees, higher trucks, narrower load ramps
Summary: Budget charges you with lots of hidden fees or with unexplained ones. Don't fool with the price during the quote. They don't say anything about insurance price, tax, environmental and additional driver fees during the quote. You learn these
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Rated Show by the Epinions community Jul 31, 2007
Pros: none
Cons: fail to deliver; unprofessional
Summary: My wife and I reserved a Budget Truck weeks prior to our moving date from: Store Xpress II 200 South 22nd Street Pittsburgh, PA 15203 Avoid this location like the plague. On our moving day, Budget left the following voice mail at 7:30am: "Due to
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