ING Direct

Pros: Quick/Simple application
Cons: Fradulent assesment practices
Rude customer service when details requested

I had a similar experience to the previous reviewer where things went fine until I heard that my house came considerably below the value I stated (I stated $700K they assesed at $510K I was asking for a $470K loan so I would be fine even if their ...

Pros: Very polite.
Cons: Intractable, arbitrary & capricious.

I have worked as a professional in the financial services industry for the past 25 years, and I consider myself to be a sophisticated consumer. My wife and I wanted to combine the balance of our first mortgage and existing home equity line into one ...

Pros: Nothing!
Cons: No assistance available to Honest, Paying customers!  Horrible customer service. 

ING Direct mortgage dept has HORRIBLE customer service. We received a letter in the mail soliticiting that ING is here to HELP in any financial situation or hardship you may be suffering.  After speaking with a representative, he was very ...

Pros: Easy application and online process.
Cons: Deceptive business practices and no accountability.

My husband and I chose ING's Easy Orange loan to refinance our mortgage after extensively researching other options. ING seemed to have the best rate and an easy on-line application process. I called the toll free number numerous times and spoke to a ...

Pros: Website works pretty well for Internet banking.
Good overdraft policy if you have credit.
Cons: Customer service so-so.
4 day hold on electronic interbank transfers !

I have been a fairly satisfied ING Direct customer until recently. I'm wondering if the financial crisis has changed how ING processes interbank transfers. I noticed that they placed a hold on funds recently transferred electronically from my outside ...

Pros: Competitive rates, modern website, many options, monthly interest distributions
Cons: Lag time, no checking account option

I had heard a lot about ING - its modernity, its simplicity, and its competitiveness. A simple look at Bankrate.com had ING Direct as one of the most competitive banking institutions in the nation. Consistently, I saw that its CD rates and savings ...

Pros: -Initial process is clear and concise
-Takes on a nice, easy-going persona
-Low fees, of course
Cons: -Dishonest
-Wastes time
-Inefficient

I was using ING through a broker, so this is in reference to their wholesale product, which I believe is the same as their retail product (direct to consumers). The initial process is really easy and the agents on the phone are extremely cordial, ...

Pros: Higher interest rates, great website, easily links to other accounts.
Cons: Lack of face to face customer service,cannot deposit money in person.

I signed up for ING Direct two years ago after they sent me a promotion to get $75 for a free account setup. I was wary after having a bad experience with a previous online bank(Etrade), but decided it would be worth the risk as a secondary bank ...

Pros: High interest rates on savings; Low or no fees
Cons: Lag time to transfer funds; Web site lacking

Banks have greatly evolved from the days of yesteryear. There was once a time when banking was conducted entirely one- on- one with a bank teller or loan officer. Customers selected a bank located close to their home and conducted their financial ...

Pros: Higher Rate on saving products
Cons: no person relationships

ING Direct is one of the easiest online banks that I have ever used. There rates on all there product beat almost every other company that I have found. I have one financial institution that I use for everything else except my saving. The reason is no ...

Pros: Multiple financial based offerings, Excellent website, Easy to learn functionality, Solid history since inception.
Cons: Not the highest savings interest rate available online, but worthwhile advantages negate this con.

Note to Reader This review is lengthy because of the financial based concern involved, one I personally take ultra seriously. I don’t know about you and how you feel about money, but I work hard for mine. I’m going to bring some ...

Pros: better rate than local banks
Cons: Arbitrary and punitive policies, poor customer relations, Emigrant Direct offers higher rates

My son (a teenager at the time) tried to open an ING savings account in 2002. He had just moved back home and ING could not verify his address, so ING would not allow him to open an account. OK, so he opened an account in a local bank and forgot about ...

Pros: Significantly higher interest rate than brick and mortar banks.
Cons: Can take a couple of days to get your money back to your checking account.

My wife and I have an ING savings account for about a year and a half now. We have never had any problems with it, but have earned much higher interest rates than we would have been able to elsewhere. Account Setup The process of setting up the ...

Pros: High interest rates
Cons: Online only

I absolutely LOVE ING. I currently have two accounts with them. One for myself, and one for my son. I love the fact that these savings accounts have such high interest rates. Right now, they are at 4.10 APY... of course it seems to go down every time ...

Pros: High Interest. No Minimums. Ease of Use.
Cons: Slow Transfer Times.

As an Orange Saver since April of 2005, I wanted to contribute and tell of my experience with ING and the changes that have occurred since I started putting my money with ING. The biggest difference between ING and any bricks and mortar bank is simply ...