Samsung SMH7178STD 1100 Watts Microwave Oven
(13 Epinions reviews)
Epinions Product Rating:
Highest Rated Consumer Review by the Community
Mar 24, 2007 by DGodesky
Rated a Very Helpful Review
Pros: Modern styling, great customer service, roomy and easy to use.
Cons: Long term performance remains to be proven.
Summary: This Samsung microwave is powerful, attractive, and roomy, with some of the best customer service weve seen in a long time. Contrary to other reviews, we have had nearly perfect experience with our Samsung over-the-stove microwave. The design is ... read more
Feb 28, 2009 by dcummingsjr
Rated a Helpful Review
Pros: The stainless steel exterior looks nice.
Cons: Samsung won't correct a known issue...or offer service on a known issue. That's unfortunate.
Summary: I bought this appliance in November 2006. In December 2006, the fan unit started working only intermitantly and because the fan didn't work, the unit's interior would heat up and trip a thermostat and shut the unit down. Samsung came out, replaced the ... read more
Oct 12, 2007 by picardbosco
Rated a Helpful Review
Pros: Looks Good
Cons: Unreliable and Poor Service
Summary: Do not buy this Microwave. I had this Microwave less than a year and it broke down twice. The first time we had trouble finding a Samsung rep to fix it and we live only 20 miles from Boston. Samsung gave us a list of repair shops but none of them would ... read more
Sep 23, 2007 by motor1
Rated a Helpful Review
Pros: I have Lowes as my back up.
Cons: I also have a small counter top microwave I have had for 5 years.
Summary: My 1st Samsung was bought in 05 within a year it was sparking and had ^$%**$&^ symbols on the display board. Then they could not find a repair person in my area. Weeks later they finally found someone and made an appointment to come and make the ... read more
Aug 11, 2006 by beachblondie71
Rated a Helpful Review
Pros: Quiet and smooth....at first
Louver that covers the vent grille
Cons: obviously not well made, parts not readily available
Summary: We bought this oven 3 months ago and I loved it....at first. It was quiet, nice looking, and I liked thet the top vent had a louver that only opened when it was in use. One less thing to clean. Then, about a month ago, the fan started being noisy, ... read more
Express Customer Reviews
Jan 11, 2008 by fedupforsure
Not rated yet
Summary: This is the worst microwave I have ever owned. I too purchased this brand and model based on recommendation from Consumer Reports. The first one didn’t work at all and like others the second one started dying a slow death after minimal use of 1 year. ... read more
Dec 29, 2007 by peterway
Pros: Nice looking
Cons: Didn't work. Funny motorized door.
Summary: I got this unit based on a "best buy" recommendation from Consumer Reports. It is a very nice looking unit. When I got it all installed, I found that it made a very loud noise (like a welding torch)when cooking dry materials like popcorn. You could ... read more
Nov 30, 2007 by snarf77
Pros: Stylish. Easy to clean. Affordable.
Cons: Very few. You actually have to read the manual, but thats being VERY picky.
Summary: It is quite unfortunate that 1 person was allowed to give this microwave a bad name by posting 5 or 6 separate reviews with the same rant/rave. I've had my samsung for over a year now and it has proven itself time again. I enjoy the shelf for ... read more
Mar 6, 2007 by goshka
Cons: Most of their microwaves are definitely defective and they do not want to recognize it.
Summary: The microwave worked for 3 months, than would shut off after 10-20 seconds and would die all together, then after about half an hour it would come back and the vent stopped working. Samsung didn't have any close technicians that would come out to fix the ... read more
Feb 22, 2007 by dwmcclure
Pros: It worked for about a year....
Cons: Please see above rant.
Summary: To spend my precious time online telling folks to avoid a product. I, like many of the other reviewers, purchased the Samsung SMH7178STD Microwave Oven, only to see my purchase literally die a slow and agonizing death. The lights stopped working...the ... read more
Dec 20, 2006 by hollickm
Pros: Worked great for one year.
Cons: Waste of money.
Summary: This microwave worked great for about a year. Just after the one year warranty expired, so did the microwave. It stopped making noise while cooking and began to smoke. Samsung's response: It's not under warranty. ... read more
Nov 12, 2006 by kenl56
Pros: I don't know any pros since I could not get the unit to work.
Cons: Samsung Co.: Poor quality control program. Best Buy Raleigh NC: Poor customer service.
Summary: Purchased the product and brought it home, plugged it in and it didn't work but was able to set the clock. Then I noticed a small tag on the end of the box that the microwave had a bad electronic panel. Best Buy put this defective unit back into stock. ... read more
Sep 1, 2006 by redice24
Pros: Large and well built to a degree.
Cons: Broke after under a year of minimal use.
Summary: I bought this microwave a year ago and it has not been good since day one. The food takes forever to heat and now it is broken beyond repair. The over the stove light began to flicker, the display screen is malfunctioning and now the inside sparks when ... read more
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