smarTours Reviews


ratings (7 Epinions reviews)
Epinions Product Rating: Very Good
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    Highest Rated Consumer Review by the Community

  • Great Deal For A Trip, But ...............................

    Jul 13, 2011 by TheSmartTraveler is a Top Reviewer on Epinions in Hotels & Travel
    Rated a Very Helpful Review
    Pros: Turnkey vacation.  Great value and very experienced travelers.
    Cons: Don't get turned off with hearing NO when you ask questions before final booking!

    Summary: Friends of ours were telling us about smarTours for years.  For at least six years, I would call them to inquire about one of their tours.  For those that know me, I consider myself a Go With The Flow Traveler.  As a former New Yorker, I ... read more

  • Disappointed...

    May 14, 2012 by
    Not yet rated.
    Pros: -Trip tours were great
    -Good price
    Cons: -SmarTours customer service (rude, unprofessional, disorganized)
    -Inflexibility due to extreme circumstances
    -Hidden costs
    -Mid-week flights

    Summary: After researching SmarTours and reading some rave reviews, I decided to book the China & Yangtze River Cruise with Hong Kong trip last year with my husband.  From the start, we experienced difficulties contacting SmarTours customer support (on ... read more

  • SmarTours to China (Nov 2011)

    Nov 26, 2011 by
    Not yet rated.
    Pros: great value (air and hotels, optional daily tours with excellent local guides)
    Cons: no problems

    Summary: My wife & I took vacation with SmarTours for a ten day trip to China in mid November 2011. We had a wonderful time. The weather was brisk in Beijing (coat & hat) and mild in Shanghai (jacket), but we avoided the summer heat and crowds. ... read more

  • Great trips at best prices

    Aug 27, 2011 by
    Rated a Very Helpful Review
    Pros: Unbeatable prices
    Cons: No customization offered

    Summary: I travel with Smartours a lot; so do my friends – and their friends.  Smartours offer the best value tour. Their low prices have spoiled me. (Their trip prices always include international air.) Smartours keeps their prices down by (1) ... read more

  • Express Customer Reviews

  • great value for the money !

    Dec 20, 2013 by
    Not rated yet
    Pros: great value for the money
    Cons: overuse of city guides(south american odyssey trip)

    Summary: My wife and I have taken the Peru and South American Odyssey trips and felt we got a lot for our money. Good/excellent guides,very nice hotels,good meals and a strong/interesting itinerary were strengths. They give you all they say in their trip ... read more

  • Okay Trip - Not Planned Well

    Jul 17, 2012 by
    Rated Show
    Pros: Great tours very entertaining and helpful
    Okay hotels
    Great food
    Cons: Disorganization of Smartours
    Trip flight schedule
    Inflexibility of Smartours
    Inaccuracy of itinerary
    Extra costs

    Summary: I used Smartours to book a trip to Thailand 2 years ago.  Friends and family recommended I go to Thailand for years and I finally had some free time to go travel the world!  When I saw how cheap the entire trip was I was so ... read more

  • smartours spectacular greece

    May 18, 2012 by
    Not rated yet
    Pros: Good hotels
    Friendly travelers
    Cons: Disappointing ship
    Disappointing food
    Guides knowledgable but answers to questions were less than ideal.

    Summary: Just returned from Smartours Spectacular Greece.  Was OK but ship board experience was less than expected:  ill smelling rest rooms; food about the quality of college dorm.  Hotels were good.  Guides knowledgable but talked too much ... read more

Showing 1-7 of 7 reviews