Review by tonybkk
September, 18 2013
Pros: Didn't crash
Cons: Worst customer service I have ever experienced.
Review by echen01
October, 03 2012
Pros: Easy check in, great food, great service, comfortable seat, entertaiment on board
Review by lisagl
June, 27 2012
Pros: We got to our destinations in one piece.
Cons: Air China needs to dramatically improve its aircraft and service, especially for long flights!
Review by wtqepinions
November, 26 2011
Pros: No pros at all.
Cons: bad customer/check in service
Review by martongrenier
October, 06 2011
Pros: Air China on board flight attendants are generally very helpful.
Cons: Deceptive business practices. Rude staff. High prices for Unhelpful Customer Service.
Review by boxue2
June, 20 2011
Pros: I can't think of any.
Cons: Appalling customer service, dysfunctional website.
Review by texantraveler
December, 09 2010
Pros: Unprofessional leadership. Lack of appropriate staff training. Horrible customer service.
Review by rframe
October, 02 2010
Pros: Airport facility, timetable, cabin staff attitude
Cons: When things go wrong they have no idea how to react.
Review by shenqi02
August, 22 2010
Cons: No customer service
Everything involves a fee
Agents aren't trained well
so so food
Review by LRai
March, 03 2010
Pros: None I can think of!
Cons: Delays, no customer service, can't speak English, little to no help if there's a problem.
Review by sjpi
August, 20 2009
Pros: We are still alive thanks to the Professional Pilots.
Cons: Eat first. Bring Pain and Sleeping Pills. Have very, very low expectations.
Review by amsterdam1970
December, 04 2008
Pros: Efficiently run state airline from modern China operating Modern fleet.
Cons: A bit Cold Service!
Review by brian5900
June, 27 2008
Pros: On time. Never lost our luggage. Better leg rooms than most airlines.
Cons: Food is not good. Not TV screen/entertainment system in front of your seat.
Review by travelling_dan
March, 14 2008
Pros: - got on the plane - leg space - checkin in Munich by Lufthansa personal
Cons: - unreachable per phone - rubbish food - stewardesses and captain cannot speak English
Review by koko07
November, 09 2007
Pros: very safe, cheap, friendly cabin crew
Cons: not much entertainment.
Review by saul1020
September, 12 2007
Pros: 11 hrs directly from us to bj, but dun believe it, that's a terrible joke.
Cons: bad service, they yell all the time, and you will loss your valuables....
Review by slackerlida
August, 08 2007
Pros: One of only choices to fly out of Mongolia
Cons: Unprofessional, no communication, don't care about passengers
Review by esmeraldah
August, 03 2007
Pros: The dinner role and fruit salad weren't bad.
Cons: The attitude of the employees is crummy.
Review by tbgreatest
July, 22 2007
Pros: arrived on schedule, smooth landing on our flights
Cons: bad boarding procedure, terrible food, lack of inflight entertainment, flight attendents with poor English skill
Review by betty526
June, 08 2007
Pros: Cheap enough flight, and we didn't crash. Food was edible, but not enjoyable.
Cons: Always late. Disregard for customer satisfaction. Old planes, deplorable conditions.
Review by hgonz001
December, 08 2006
Pros: Great punctuality, smiling air attendants, good food.
Cons: Sticky floors in the bathrooms.