Air China

51 ratings (49 Epinions reviews)
Epinions Product Rating: OK
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    Highest Rated Consumer Review by the Community

  • Air China: Another Adequate Airline in China.

    Jan 24, 2005 by
    Rated a Very Helpful Review
    Pros: Good service, smooth flight procedure, cheap tickets.
    Cons: The food, as usual, was mediocre.

    Summary: Air China: Another Adequate Airline in China. By James Zaworski I traveled on three airlines within China during my recent outing: Hainan Airlines, Southern China Airlines, and Air China. Of the three, Hainan Airlines was the best, and the ... read more

  • Air China Scams Customers on Flex Tickets

    Oct 6, 2011 by
    Not yet rated.
    Pros: Air China on board flight attendants are generally very helpful.
    Cons: Deceptive business practices.  Rude staff.  High prices for Unhelpful Customer Service.  

    Summary: 1.  Air China ticket staff do not honor their own written email confirmation details.  2.  Air China ticket staff do not take responsibility for ensuring their customers are treated ethically.  3.  Air China service ... read more

  • Shockingly, shockingly awful website and customer service

    Jun 20, 2011 by
    Not yet rated.
    Pros: I can't think of any.
    Cons: Appalling customer service, dysfunctional website.

    Summary: I'm a decently tolerant person, but Air China's customer service is a national embarassment to the country. For starters, their website is nearly unnavigable at times, produces random errors, etc., making booking infuriating. Secondly, cancelling the ... read more

  • Worst Customer Service

    Dec 9, 2010 by
    Not yet rated.
    Pros: Unprofessional leadership.  Lack of appropriate staff training. Horrible customer service.
    Cons: None!

    Summary: My most recent experience with Air China was at the Los Angeles International Airport.  My final destination was to Taipei, Taiwan with an hour transit in Beijing.  As stated on the China Embassy website: (4) Foreigners who have ... read more

  • You cannot complain

    Oct 2, 2010 by
    Rated a Very Helpful Review
    Pros: Airport facility, timetable, cabin staff attitude
    Cons: When things go wrong they have no idea how to react.

    Summary: I have held a CA gold card for more than 3 years now but recently the service has gone downhill dramatically, consistently late departures (despite doors being closed on time), cabin crew much less attentive - especially for westerners on board. ... read more

  • Air Catastrophy

    Mar 3, 2010 by
    Rated a Very Helpful Review
    Pros: None I can think of!
    Cons: Delays, no customer service, can't speak English, little to no help if there's a problem.

    Summary: I just recently completed a trip having the misfortune of flying Air China which I have renamed Air Catastrophy.  It was in my estimation the worst service and worst airline I've ever encountered.  I thought AmericaWest (I call it AmericaWorst) ... read more

  • Star Alliance Cheap Flights Booking to Kim-Jong-Il North Korea, Trip Review- Air China Pyongyang Beijing

    Dec 4, 2008 by
    Rated a Very Helpful Review
    Pros: Efficiently run state airline from modern China operating Modern fleet.
    Cons: A bit Cold Service!

    Summary: 3AM The koryo Hotel Bar and Nightclub in Pyongyang, being suspiciously eyed by secret agents!  It's 3 am and I am at the koryo hotel bar in Pyongyang. it is full of drunk Chinese man singing karaoke .I am in the DPRK or ... read more

  • Adequate airline

    Jun 27, 2008 by
    Rated a Helpful Review
    Pros: On time. Never lost our luggage. Better leg rooms than most airlines.
    Cons: Food is not good. Not TV screen/entertainment system in front of your seat.

    Summary: We joined a China tour recently and took Air China from SFO to Beijing, Beijing to Xian, Xian to Guilin, Guilin to Shanghai, Shanghai to Beijing and Beijing back to San Francisco (all economy seats). Air China is definitely not on par with other Asian ... read more

  • Air china

    Nov 9, 2007 by
    Rated a Very Helpful Review
    Pros: very safe, cheap, friendly cabin crew
    Cons: not much entertainment.

    Summary: I just took recently (2007), i fly from Singapore to Beijing for tour. Services: When I first enter the cabin, I was greeted by the good-looking chinese cabin crew who check our ticket and showed us to our seats. I speak chinese so I am not sure of ... read more

  • Will not be flying Air China ever again

    Aug 8, 2007 by
    Rated a Helpful Review
    Pros: One of only choices to fly out of Mongolia
    Cons: Unprofessional, no communication, don't care about passengers

    Summary: We flew Air China from Ulan Bator to Beijing. It was the most ridiculous flight I have ever been on. We boarded the plane on time, and taxied down the runway. Then, we drove around in circles for around 30 minutes. Then, we stopped completely, off at ... read more

  • Disabled Persons Treated Poorly by Air China

    Aug 3, 2007 by
    Rated a Very Helpful Review
    Pros: The dinner role and fruit salad weren't bad.
    Cons: The attitude of the employees is crummy.

    Summary: On our recent visit to China, all of our flights were late - especially the international flights, which were 5 hours and 4 hours late, respectively. The food on Air China was terrible, and the restrooms on the planes were filthy. But the problem that ... read more

  • say NO to air china

    Jun 8, 2007 by
    Rated a Very Helpful Review
    Pros: Cheap enough flight, and we didn't crash. Food was edible, but not enjoyable.
    Cons: Always late. Disregard for customer satisfaction. Old planes, deplorable conditions.

    Summary: We flew Vancouver to Beijing to Bangkok. Every leg was late. As a result we missed the connecting flight. They put us in a hotel, but we had to pay for our own hotel transfers and food. No English speaking representatives were available via phone or ... read more

  • International much better than domestic

    Sep 4, 2006 by
    Rated a Helpful Review
    Pros: Cheap ticket price. Pretty good movies played. Food okay, nothing superb.
    Cons: Language barrier (really not that bad). Domestic flights legroom limited/seats not as great.

    Summary: JFK-Beijing Beijing-Kunming I recently flew Air China and was quite nervous prior to flying with them because of reviews I had read about them online. Honestly, I thought their service was okay. It was nothing over the top... but the crew was helpful ... read more

  • Air China "Business" Class

    Jan 21, 2006 by
    Rated a Helpful Review
    Pros: Friendly, understanding but poorly trained flight attendants.
    Cons: Domestic have no knowledge of International. Rude inaffective Manager(s). Bad Aircraft/food/seats.

    Summary: LAX to PEK was with a newer aircraft. Seat upstairs OK. Food comical - breakfast after takeoff at 2am, dinner in the morning before landing. Films awful. Girls doing their best, obviously without much training. Return to USA was an absolute disaster! I ... read more

  • I was pleasantly surprised

    Nov 24, 2005 by
    Rated a Helpful Review
    Pros: - Inexpensive; - Young, attractive, happy flight attendants; - Average comfort.
    Cons: - Baggage delivery was a little slow (about like LAX).

    Summary: After reading other opinions on this web site, I was understandably apprehensive as the date for our recent China trip approached. However, I found that the reviews, most from past years, were based on different experiences than that of my wife and me. ... read more

  • New and much improved Air China!

    Jul 10, 2005 by
    Rated a Helpful Review
    Pros: Nice plane, much improved service. No stopovers/connections.
    Cons: Inflight Entertainment/Food still needs a little improvement.

    Summary: Air China Flight: CA982 I traveled between China and New York countless times, on many different airlines over the years. By far, i think Air China still has the edge on this route. One advantage it has over its competitors is that they provide a ... read more

  • London Heathrow to Beijing also Xian to Beijing business class

    May 30, 2005 by
    Rated a Very Helpful Review
    Pros: Cheaper, very comfortable business class, good healthy food, pleasant staff
    Cons: Poor English spoken,

    Summary: I read reviews before flying with this airline and was somewhat worried about what to expect. Was especially worried as I had forked out for business class seats.........very apprehensive before getting to the airport!! However having survived the trip ... read more

  • Surprisingly pleasant experience

    Mar 13, 2005 by
    Rated a Very Helpful Review
    Pros: Clean, comfortable cabins, price.
    Cons: Late flights, dry cabin air, somewhat annoying passengers.

    Summary: From Feb. through Mar. 2005, I flew Air China, economy class, on four flights between San Francisco- Beijing, Beijing-Hangzhou, Hangzhou-Beijing, Beijing-Shanghai-San Francisco. The price was certainly right. $600 for international roundtrip tickets ... read more

  • international flights are pleasant and not unsafe

    Dec 11, 2004 by
    Rated a Very Helpful Review
    Pros: 747s for safety, price
    Cons: ticketing in the US, no seat reservations, sometimes bus to plane at Beijing (Capital) airport

    Summary: Over the last 9 years i have flown about 6 return flights from London to Beijing and the same (more recently) from San Francisco to Beijing- so a total of 12 return international flights. Safety. This is my prime consideration when flying, and for ... read more

  • Worried for our safety.

    Oct 11, 2003 by
    Rated a Very Helpful Review
    Pros: NONE.
    Cons: Filthy equipment, flight delay, refusal to sell us first class seats.

    Summary: We were scheduled to fly roundtrip between Beijing & Shanghai. At check-in we attempted to purchase First Class seats and the agent said the plane was full and we would have to fly coach. When we got on the plane we realized there were only two people up ... read more

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