Air India

126 ratings (115 Epinions reviews)
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  • Air India...A Pleasant Surprise in the Sky

    Sep 17, 2011 by tombarnes is a Top Reviewer on Epinions in Hotels & Travel
    Rated a Very Helpful Review
    Pros: Air India Surprisingly good service in both business class and in coach (!) 
    Cons: Airport lounge at JFK needs improvement, not all aircraft may be new- check first

    Summary: When my travel agent informed me that I would be flying to India with Air India, my first reaction was to reflexively request a flight on Lufthansa- or anyone else available instead.  This wasn't an option, and I'm pleased to report ... read more

  • Frequent flyer

    Oct 24, 2012 by
    Not yet rated.
    Pros: Good indian food for old people who come abroad.
    Cons: Many Many Many things.... keep away form them instead of knowing them.

    Summary: They are terrible. Their frequent flyer program is a big sham and they are cheaters. 1. You can not book online to redeem your miles.2. If you call them it is very difficult to get connected.3. If you get connected also the call ... read more

  • Never again..

    Mar 3, 2012 by
    Rated a Very Helpful Review
    Pros: Slightly cheaper to begin with. Very Good web site. Decent food for Indian palate.
    Cons: Poor customer service. Delays occur, leaving you stranded. Dirty, poorly maintained. Ends costing lot more.

    Summary: I have flown Air India 2 times since I am from India and they have international flights to Bangalore. My Parents flew them this time for the same reason. I have forgotten all the bad stuff that happened to me (I am young and traveled ... read more

  • Worst Airline In the WHOLE WORLD

    Aug 16, 2011 by
    Not yet rated.
    Pros: NONE.

    Summary: IMHO, I believe the world's crappiest airline HAS to be AI. Air India is a stupid airline that keeps on delaying and cancelling their flights, once even because the pilot didn't pay for his COFFEE at the airport! Ridiculousness! Also, their service is ... read more

  • Fly The Maharajah Experience - Air India - Stay Loyal

    May 1, 2011 by
    Not yet rated.
    Pros: Great Airline stay with it. Only the pilots are to blame for the current strikes
    Cons: Support the Chairman Arvind Jadhav of Air India, 

    Summary: I fully support the position of the Air India CMD Arvind Jadhav and its management. For too long Air India has been held to ransom by the Unions and call out strikes, such as we are experiencing now only cause further damage to Air India. These times ... read more

  • Air India Gives You Less Than What You Pay For

    Jan 5, 2011 by
    Not yet rated.
    Pros: Convenient routing and low price
    Cons: Lackadaisical attitude and poor competence, organization skills, customer skills of all Air India staff

    Summary: Let's make no bones about it -- people (except some Indian travellers who want to fly an Indian airline and do not have a different option) fly Air India to and from India for price.  I flew Air India in late December 2010 during the Holiday Season ... read more

  • Air India a Palace in the Sky? Ok, I don't want to be a Prince!!

    Jun 10, 2010 by
    Rated a Very Helpful Review
    Pros: Not to strict about check-in luggage and carry on.
    Cons: Service with a stern face and unavoidable chaos in the skies. 

    Summary: The flying Maharajah, your palace in the sky, you either love or hate Air India.On this particular sweltering Saudi Arabian Wednesday even the local camels seemed thirsty, arriving in a taxi through a remarkable desert at the enormous ... read more

  • Air India

    Jan 13, 2010 by
    Not yet rated.
    Pros: None.
    Cons: Everything!

    Summary: We travelled London-Toronto AI changed the departure times by 6-7 hours, 2 weeks before our flight.AI188 instead of leaving 11pm changed to 6:45 the next morning, meaning a 3:30am check-in. They didn't bother to tell us - said they ... read more

  • Oh Air India! Where do I begin!

    Sep 11, 2009 by
    Rated a Very Helpful Review
    Pros: Decent inflight magazine, good food, cabin crew who can think on their feet
    Cons: Old planes, lowest dregs of society as passengers, etc

    Summary: I used to be a frequent traveller on AI from Singapore to Bombay. I have probably flown on AI about 10 different times over the past 10 years and the definitive trip was a while back and this review is largely based on that one trip. I am ... read more


    Feb 12, 2009 by
    Rated a Very Helpful Review
    Pros: I would avoid air india by all means.
    Cons: Babus  are part of  corrupt workforce which is outcome of job security. 

    Summary: AIR INDIA still issue paper tickets. I had my life's worst night mare to get bad treatment at every point of time.  Inspite  of booking my name from their computers at check-in was missing. Because AIR INDIA has no computer networking or it is ... read more

  • HELL(uva) Airlines

    Oct 31, 2008 by
    Rated a Helpful Review
    Pros: Indian food, if you like indian food. The quality ain't great though.
    Cons: Lack of customer service, rudeness, archaic bureaucratic policies.

    Summary: On this day of halloween, writing about Air India is appropriate. Air India is possibly the worst airlines out there. From the day the thought comes to your mind that "maybe Air India won't be that bad and I should book tickets since they are less ... read more

  • Super trip, great deal

    Jul 22, 2008 by
    Rated a Helpful Review
    Pros: On-time, lots of freebies, accomodating service
    Cons: Older plane, primitive in-flight entertainment.

    Summary: After booking our flight on Air India, we read all of these negative reviews and got concerned, but our trip was flawless – and, in particular, WAY BETTER than our last few trips on "name brand" airlines -- Delta, American, Air Canada. 1, Flight was ... read more

  • BLR – BOM – CDG – EWR: Air India Executive Class on May 8 '08

    Jun 5, 2008 by
    Rated a Very Helpful Review
    Pros: Better value than premium economy excellent food and beverages
    Cons: very poor IFE ground staff at bangalore totally incompetent

    Summary: Traveling from India to the US with an infant is, well, a challenge. With our 6 month old (who spills out of the standard bassinets already), we decided to travel in premium class to give ourselves some extra comfort. We thought of premium economy on BA ... read more

  • My Saga of travel with Air India

    May 26, 2008 by
    Rated a Very Helpful Review
    Pros: NONE
    Cons: Worst airline in the whole wide world..

    Summary: My Saga of travel with AIR INDIA....(tickets purchased thru makemytrip) Visit my blog http://airindiasuck.blogspot.c om/ to share your opinion. This april I finally did the unthinkable,I decided to travel via air india from LAX to DELHI. I had a 1 year ... read more

  • Nonstop from JFK to BOM by Business Class

    May 25, 2008 by
    Rated a Very Helpful Review
    Pros: Comfort, Service, Timeliness, Price
    Cons: Entertainment still has a few kinks

    Summary: I have traveled on this route 4 times this year. This is a near perfect experience when compared to any American airline and all European carriers. The non-stop travel allows for a meal, a restful nights sleep, 3-4 hours of work and you are there! ... read more

  • Mumbai- Newark flight on Air India

    Feb 18, 2008 by
    Rated a Helpful Review
    Pros: Food Newer plane Service You can check your bags a day ahead at Mumbai airport
    Cons: The line is too long when you are checking your luggage in at Newark airport

    Summary: We recently traveled by Air India from Newark to Mumbai and back. I was travelling with my wife and two kids (6 and 2 year old). Both the departing and return flights had a stop over in Paris for re-fueling (we didn't have to get down). I primarily chose ... read more

  • always choose a different airline

    Jan 19, 2008 by
    Rated a Very Helpful Review
    Pros: decent food
    Cons: everything else, worst customer service ever

    Summary: Over Christmas my parents were going to India with my brother and I wasn't included in the plans. However, two days before they left, they changed their minds and said that I would have to come for a week. At this late time, the only airline that was ... read more

  • Actually, not that bad...

    Jan 11, 2008 by
    Rated a Very Helpful Review
    Pros: The non-stop flight plane was new and clean; servers were helpful and polite.
    Cons: If you don't like Indian food, you'll not enjoy the meals or snacks.

    Summary: Despite some horror stories such as some posted here, we chose Air India primarily because it was the least expensive, and offered a "New" Nonstop service from NY to Bombay. This was our first (and hopefully last, nothing to do with the airline, though) ... read more

  • Air India International; a 19th century airline

    Dec 28, 2007 by
    Rated a Very Helpful Review
    Pros: Cheaper airfare.
    Cons: Poor customer service. Unmanageable over the phone/online paper ticket. Poor in-flight entertainment.

    Summary: I've only flown Air India once so my opinion could be bias. It will be a first and last experience. Here's why. I've had a bad experience with Air India I'd like to share to you who may be considering to fly Air India or considering to buy an air ... read more


    Dec 13, 2007 by
    Rated a Very Helpful Review
    Pros: Appears $50 - $100 / ticket cheaper initially
    Cons: Delays, and plain “don’t care” attitude made it the most expensive segments

    Summary: The Air India office staff is definitely polite! But unable to move beyond their inertia! Buying tickets directly from Air India offices does not help for this reason. The only people who seem to know the requirements and processes are the people ... read more

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