Pros: Good crew, good aircrafts, and good service. Cons: Bit disorganized, and some minor communication problems.
LAX to ICN & ICN to BOM (End of May, 2009)Check In: The check in was easy. We were a group of 6, including a 90 years old senior citizen. Despite the large amount of passengers in our group, the employee at the counter was very nice, and calm ...
Pros: Attendants are very accomodating IN SPITE of their company using this old cruddy plane Cons: When you pay over $5000.00 for a business class ticket, you expect business class service!
I flew on June 20, 2009 on KE 001 from Seoul to Los Angeles via Tokyo. This flight was flawed from the beginning. When I boarded this flight in Seoul, I noticed we were using a B777-200 instead of a B747 with the proper Business Class ...
This summer I flew to Thailand to bring my fiancee and her two small kids to my home. We flew on Delta Airlines and Korean Airlines, a code share partner of Delta Airlines. (See my review of Delta.) The Korean Airlines segment was from JFK in New York ...
Pros: World-class business class seats, very attentive service, fabulous inflight on-demand video system, pretty decent food Cons: The english PA announcements were difficult to understand
In Nov 2007 I flew Korean Air Business Class from Atlanta to Seoul. The equipment was a 747-400 with the new Business Class seats and layout. The service and equipment were both top-notch, and I would fly Korean Airlines again on my next trip to Asia. ...
Pros: Attractively dressed stewardesses Cons: Poor service, lack of generous services onboard, no entertainment system, no mid flight snacks,
Korean Air needs much improvement in service. They have beautifully costumned stewardesses but you get the feeling they invest all their money in their close and often mysterious advertisement and not on the actual service. I travel frequently and long ...
The staff was the best part of the trip. They were kind and tried to help, but unfortunately, I don't think they understand that they had enough authority on the flight to make amends for anything. They have no power to make things right except to ...
Pros: Cheap tickets Cons: Food, flight staff, passengers, luggage care, in-flight entertainment. airline from hell!
I flew Korean Air from Toronto to Busan, via Seoul. Oh never again. This is the worst airline I have ever flown (next is United). First, the seats I had booked online were not the seats I was given. Instead I was placed in the middle seat in the middle ...
Pros: All Flights on-time. Cabin Crew friendly, professional, and helpful. Good Legroom in Economy Cons: No Personal TV's in economy - Though in process of being installed.
In September 2005 I travelled from Brisbane, Australia to Seoul, South Korea with my University. Check-In in Brisbane was smooth and efficient and staff were friendly and courteous. Flights on both legs departed and arrived on time. COMFORT Flights ...
Pros: Great cabin crew service. Cons: An idiot pilot who likes cabin temperature at 82F with no airflow.
Like all other Asian airlines, Korean Air's services are terrific. No attitudes and great service. UNLESS you get this one pilot who likes to keep the cabin temperature on the WARM side. I had flown many airlines. Usually on international flights ...
Pros: Great Service, Great Korean food (mmm bibibap...) Cons: Safety issues
Pretext: I wrote a review about KAL a few months ago which was done in a few keystrokes without real info in it. So before I start, I just like to apologize for it and that you read my revamped review. KAL has had ups and downs. From crashes, to ...
Pros: The service, the stewardesses, the entertainment, the overall great treatment. Cons: Long flights, but who cares when pampered so well?
Korean Airlines: A five-star Airline that treats you to First Class Service. By James P. Zaworski I am currently in the middle of my big adventure to China, and I felt compelled to write about the airline that got me here in the first place. I ...
Pros: Service, Entertainment, Communication, Food...what else? Everything! Cons: Nothing enough to call a con. I've never had an incident with them.
I've been a devoted Korean Airline go-er for almost two decades now. My first ever memory of having been on a plane has also been on the Korean Airline and I honestly don't recall any horrifying incidents that made me even consider switching to other airl ...
Pros: Inexpensive fare, professional staff, pretty good meal service Cons: No bottled water given, seaweed soup ran out of diet coke
This past December 2002 my 17 year old daughter and I flew as part of a 16 member delegation of the International Relations Council, Riverside CA. The purpose of our trip was to celebrate the 45 year anniversary sister city program between Riverside and...
Pros: friendly attentive employees, good food good movies, excellent restrooms Cons: O'Hare Airport
I got on the plane in Chicago - and my troubles ended there.
Korea Airlines'only drawback was that they go through the nightmarish mess that is O'Hare Airport. Once you get out of O'Hare and you are actually on that plane, then your problems are...
Pros: Cheap, comfortable, good service Cons: No individual video screen on older 747
I recently flew business class on Korean Air from Asia to the United States. I was pleasantly surprised by the comfort and service on the flight. It was also the cheapest choice.
I've been traveling to southeast Asia regularly for over ten...
Pros: Surprisingly good service, decent food in coach, nice amenities, even in coach Cons: Beware of kim-chi in the main cabin, coach can be very cramped
We flew with Korean Air to Honolulu, Singapore and Bangkok. I would not likely have chosen this airline, had it not been that my travel agent happened to have a friend with the airline who was able to arrange inexpensive tickets for us. Getting to...
Pros: Great customer service, excellent price Cons: Some language barriers for non-Korean speakers, stop-overs too long
The first time I flew Korean Air was not of my own doings, and because of the Olympic Games being held in Sydney, didn't have much choice in flights....that, and my mom a world away was booking my ticket.
Having to travel to Dallas from Melbourne, Australia can be very expensive. So for a change I decided to fly with an Asian carrier because it would save money. I knew that Korean Air flew there so I thought why not. The routing would be Qantas to Sydney...
Pros: Friendly service, bilangual flight attendants Cons: A little more expensive than the other airlines
This winter, I have visited Korea. On the way there, I flew on Asiana Airline, and on the way back, I flew on Korean Air due to a scheduling problem. I was dissapointed because I enjoy flying on Asiana. However, I was surprised at how much I enjoyed...
Pros: Nice Food, Helpful Staff, Comfy Seats Cons: Very Stuffy inside, No personal TV's in economy class
Lets start with the good points: I like all plane food, but this plane food was a cut above the rest; It had a real solid feel to it The staff are always nice and kind, unlike some staff with other companies, and were always willing to help. Say, if you...
Pros: Nicely uniformed attendants Cons: Korean pilots cannot understand English numbers
In June 2001 a KAL flight crashed in Shanghai and now the Korean governemnt has revoked KAL's license to operate that route, leaving the competitors happy. If you examine the database of accidents involving KAL, there is ONE mistake which seems to...
Pros: good food, excellent in-flight service, tickets are usually very inexpensive Cons: check-in may take a while, no personal televisions in Economy
People advised me against flying Korean Air before I stepped on the plane for the first time. I was given images of 747s crashing in flames onto the ground or into the sea. Thankfully, they remained images and didn't translate into reality. The...
What can i say.... Wonderful airline!!I was going to Seoul for a 3 week exchange tour and my teacher arranged us to fly with Korean Air. I was a bit worried at first as i had heard of all the crashes and the bad safety record they have. We got to the...
Pros: Inexpensive fare Cons: Poor safety reputation
This airline has received much bad press. Although popular with some independent travelers for its low fare, it is generally held in suspicion by most travelers. It should be. It is a poorly run airline with seriously damaged reputation.
Pros: Multilingual, Great food Cons: Takes 24 hrs from JFK to Bali
In March 1998 I had the pleasure to fly Korean Air from JFK airport in New York City to Bali, Indonesia. I chose Korean Air because there was a special price - only $995 round trip.
The flight was pretty good. I remember watching a James Bond...
Pros: very low fares, great flight schedule Cons: poor safety record, a few fatal crashes
I lived in South Korea for three years and for quite a few of our overseas trips have flown Korean Air. This suddenly came to an abrupt halt with the tragic crash on Guam. This was especially frightening because we had just returned from Guam, and had...
Pros: Good Service Cons: Bad History and their alliance with Delta
My review covers KAL's Friendly Service, Bad History, Clean Air, Good Bathrooms, Juice/Soda/Peanuts, Alcohol/Culture Difference, Radio/Movie, and Alliance with Delta.
This summer I came from a trip to Korea, where I spent a month in...
Pros: helpful staff and flight attendants Cons: none
I took Korean Air flight #24 from San Francisco to Seoul this week and it was an amazing flight. I flew to Korea to start a job in South Korea. I was concerned about how much luggage I could bring with me. I was also concerned about dealing with...
Pros: Sky Team, Excellent Staff and Service, Unique food(if u r not asians), price Cons: Many staff don't speak English very well, Skypass benefit changed
I think these are some important info you might want to read. I quoted directly from Korean Air Website.
Korean Air offers more flights from the U.S. to China and Southeast Asia than any other airline in the World!
With fourteen North...
Pros: reasonable prices Cons: not the most impressive
Despite an unfortunate and heavily publicized incident involving a Korean Air flight several years ago, I personally have had no problems on any flights with this airline. The food is not wonderful, but airline food seldom is. The Korean flight...
Pros: Impeccable service, good food. Cons: None that I can think of.
I've flown Korean Air many times in my life, and have sat in all three classes---Economy, Business and First. I have been very satisfied with all three considering the differing levels of service between classes.
I heard a real shocking story from a friend of mine who works for Korean air and decided to share the information.
He said that there is funny military culture in KAL. Specifically, the pilots in KAL think it to be brave that dare flying in bad...
Pros: Friend crew, good food. Cons: You have to fly to Korea first and then on from there.
I flew from Los Angeles to The Philippines on Korean Airlines in August of 1999. This was my first trip to the Philippines and my first time flying Korean.
I found the flight crew to be warm, friendly and helpful people. They would go out of...
Pros: Good service, and equipment Cons: Korean food not the best for the American traveler.
Booking is not as simple as it ought to be although I used a travel agent. Took the trip in mid December and haven't yet been credited for Frequent Flyer miles. BUT the trip was good, the airline is cheaper, cleaner, and friendlier than any...
Pros: Korean Air staff Cons: my flight was cancelled
Korean Air offers nonstop air travel from many gateways in Europe, the Us, and Australia. I flew from LAX to Seoul enroute to Beijing. It was a great trip and I am glad that it lasted over 10 hours because the service kept getting better and better as...
Pros: Low fares, great service, the best food! Cons: has a stopover in Seoul.
Looking around for the cheapest airfare to Hong Kong wasn't easy but most places came to the same conclusion. Korean Airlines, your cheapest ride to Hong Kong. I went to Hong Kong in the summer, my fare cost me about $700 dollars while the average price...
I can actually say that Korean Air actually cares for there passengers!
The service they provide is Excellent! Back in October i had taken a flight to Seoul, south Korea and it was the best International flight I have ever had in my 9 years in the...
Pros: comfort, attention, care, duty free, foods Cons: time travel
I have flown Korean Air for over 20 years now. I have travel first class thru coach class. All traveler are handled with the most excellent care and concern by all members of the airlines flight crews. They offer not only American style foods but also...
Pros: low fares,asian hospitality,good food,charming flight crew, safe flight Cons: movies in Korean language, old airphones , one movie shown in 14 hours
Before I made any flight reservations for my pleasure trip to Hong Kong
last October 31,1999 I shopped around for the best deals in Los Angeles
my starting point.I tried all air lines with flights to Hong Kong and the
best deal was that...
For the last year I've been traveling to Pussan, South Korea for a ship building project. This requires me to fly on Koreas headline airline, Korean Air. I've flown out of Houston Tx, Los Angeles Ca, & Boston Ma. All on orgin legs for KAL. At all the...
Pros: Pre-flight accomodations, service Cons: flight departure times are limited
When my boss told me I would be leaving at 2:00 I assumed he meant 2:00pm, not am!! If you are making a connecting flight in Asia, due to the time difference, chances are you will have to leave L.A. around this time. I went prestige class which is the...
I happen to be marrying a Korean Air flight attendant, so whether I like it or not, I probably know more about Korean Air than most normal people ought to. In general, I would have to say that if you are a customer, Korean Air is a great airline to fly....
Pros: extremely friendly and efficient, good food, free beer Cons: all (or most) flights stop in Seoul before final destination
February of 99, i flew for the first time (i'm 20). My flight was from Chicago, Illinois...to Manila, Philippines. Not only was i nervous about flying for the first time and sitting in a plane for 24 hours, but i was nervous about meeting my fiance (i...
Pros: Good service, food is edible Cons: Non-existent smoking section
It was the summer of '97 and I was returning to the United States. I was flying Korean Air, which I'd generally regarded rather favorably. I've always thought Asian airlines have much more attention to customer service (especially once in the air)...
Pros: Friendly, inexpensive, great food and service Cons: Web page has allot to be desired if your booking online, temperature's a little warm in the planes
Despite some of the things I had heard from people that had flown Korean Air in the past, I was pleasantly surprised! My trip over seas was better than expected, greatly in part to the wonderful service and friendly staff at Korean Air.
My flight...
Pros: Friendly, inexpensive, great food and service Cons: Web page has allot to be desired if your booking online, temperature's a little warm in the planes
Despite some of the things I had heard from people that had flown Korean Air in the past, I was pleasantly surprised! My trip over seas was better than expected, greatly in part to the wonderful service and friendly staff at Korean Air.
My flight...
Warning when on a 777-200/ER by duckbear ,May 11 '09
Pros: Excellent cabin staff. On time. Cons: 2-5-2- seating.
Dallas (DFW) to Seoul (ICN) and return economy. Warning: make certain of your seat assignment. Korean is now flying the 777-200/ER which is the same as the 777-200 Ver. 2 (772) on this route. The seat configuration is 2-5-2. Passengers in the middle seat of the 5 in a row seats felt like they were trapped for 14 hours. One person said, “I felt like I was being tortured.” There was no AVOD entertainment system at any seat. The KAL Lounge in Seoul refused to honor my KAL Lounge Pass which was issued in Dallas. Cabin service was excellent. The food was fair. Eva or Asian Airlines are better values.
Crashe Rating Korean Airline compare to good service with cheap prices by kys77 ,Dec 08 '08
Pros: Good critics Cons: Bad ranking
Just wanted to book my flight with korean airline.. cheap and good service.. But than I read the ranking... 717 killed in the last 30 years and a few accidents.. Other airlines almost none.. Now I am scared..
Pros: pretty flight attendants, new aircraft Cons: staff, food edible but barely
My husband and I recently flew on Korean Air, Chicago to Seoul, connecting to Teagu, business class and I am sorry to say I will not be repeating the experience. Frigid cold staff at the counter, no smile, no good morning, stuffy , overcrowded lounge with no breathing room, frantic looking manager running all over the place at the gate (almost got tripped by him), made me even more nervous when the barely understandable boarding announcement came on and it turned out that the boarding time will be half an hour late due to "technical difficulties." On board, a surprisingly attentive crew, very polite if a bit overworked and understaffed. The connecting flight was a bit better as it was right on time but the aircraft was a but worn and in need of improvement. Landed on time but would not repeat the whole experience with this airline.
When we moved to Korea, it was the first time I had been on a plane in nearly 30 years. I had heard airline horror stories, and I was not expecting much - leery actually. The only consideration for purchasing this ticket was the cost, and you know what they say - you get what you pay for. I had prepared myself for everything that could go wrong, but Korea Air showed me what happens when everything goes right. From ticketing to baggage, service was wonderful, and our arrivals were not only on time, we were early!
The food was quite tasty for airline food. I chose the Korean dish, but my less adventurous daughters selected the American entree. Both were very good, and a constant stream of snacks, juice and water kept us all satisfied for the entire 17 hour flight.
Uneventful is no accident, it requires hard work by conscientious employees. Other airlines could take a lesson from Korean Air.
Pros: Friendly service in all classes, not too pricey, excellent food. Cons: none
I am a business man who has to travel throughout the Asian region frequently. I always make Korean Air my first choice. Their mileage system is fair, the staff are caring in all classes of the plane so I consider to be a good airline. Check in is efficient and always with a smile. Most of all the food, for airline fare such as the "bibimbap" (a Korean spicy rice dish) travels well and is the best in the skies.
Wouldn't want to do it again!!! by kazzbo ,Nov 17 '07
Pros: Punctual at leaving, actually left early... Very polite stewards. Cons: Decided lack of services, cramped and boring flight!
I flew from London-Heathrow to Brisbane, via Seoul...
London to Korea wasn't too bad, but flying from Seoul to Brisbane and back again was attrocious!
No consoles, one screen at the front of the plane, no way of seeing it if people are in seats in front of you and High School Musical 2! That was a bad flight!
Its a very long trip to be cramped and bored, especially if there are children around you.
We are told that we stay overnight at Seoul and are given dinner and breakfast vouchers... Reality is, breakfast is awesome but dinner... you are escorted through the restaurant to the back. You are told that you are having anti-pasta, pasta and tirimisu, no choice, no variation. I don't eat pork so the salad was a no-no, 6 pieces of pasta with a skimming of tomato and mushroom sauce... Sadly I don't like coffee so the dessert was gone too. Hmm 6 bits of pasta aren't enough for a meal!
Wouldn't fly Korean again, even though they are cheap(ish)
Cattle car. Make sure which plane you are on by hanuman67 ,Jun 24 '07
Pros: Friendly inflight crew.
Inflight entertainment in newest aircraft Cons: Food
Older aircraft very crowded.
Overstated Sky Team benefits
Your experience in coach will vary with the equipment you fly. Some equipment is set up 9 across (2-5-2) and jammed, while others are set up 3-3-3 which is much nicer with up to date inflight entertainment systems. Food is VERY mediocre, while flight crew is pleasant. I'm not looking forward to flying them again, but if I had to, it would be ok.
Oh, be very careful about putting too much stock in their Sky Team partnership. Their booking agent vastly overstated the benefits and mileage commitments.
Pros: Comfortable and Kind Cons: What a long freaking flight!
I flew from LA or SF (not sure) to Seoul Korea and there was plenty of room for me (6'3" 250lbs) the people were interesting and the movies were good, the best thing about it was I got some free junk like socks and an eye mask which I still use. The stewardess's were attractive too (hehehe).
Pros: kissable lickable flight attendants.
Cons: bad meal including that stupid bi-bim-bob
you would see a lot of unfriendly check in clerks at incheon international airport. never smile.
there were about 5 or 6 clerks checking passports and boarding passes. 3 of them were male in their early 30's
just acted as if they were somebodies. i just wanted to punch their poker faces until their eyeballs popping out
so that i could crush them on the floor. also, one of others was male in his50's holding walkie talkie in his hand, not cool at all. they are all wearing a suit 365 days a year. i bet they would wear it in zzzim zeal bang(korean public bath,and sooo many sauna rooms in site)
as well.
This is a reliable airline with good service by braveviet ,Jul 29 '06
Pros: Good service during the whole long journey Cons: not so helpful during the transit in Incheon airport
In 2005 I flew from Vietnam to US with Korean Air. That was the first time I have traveled abroad, of course nervous. But their service was absolutely good on board, lasting during the long journey for almost 20 hours. The stewards always smile with you and provide fast respond. I felt really comfortable. Their food is much better than that from other airlines such as China airline or AA, Delta... There is a wide variety of food for you to choose, and you can ask for extra drink without extra charge. Only the restroom is a little small and always crowded.
I used Korean Air from Narita to LAX. I would say that the maintenance of the aircraft is very poor.... Very DIRTY when we boarded the plane. Food was cold - imagine cold stir-fry beansprout. Yes, it's cheap but won't fly with Korean Air again ... My favourite are SwissAir, Japan Airlines, Singapore Airlines...
It was my first trip to South Korea on Korean Air. It took me to Seoul and on that same morning I took a connecting flight to Jeju Island via Kimpo Airport.
Kuala Lumpur-Seoul
Seoul- Jeju Island
Jeju Island-Busan
Seoul- Kuala Lumpur
The on board service lack the warm smiles that other airlines gladly give out. The speaker for the flight safety is unclear rendering the whole flight safety useless as I could not listen to it.
Bad service. I was not offered my supper and when ask why the flight attendant found a pathetic answer-"You were sleeping sir"-I was wide awake and talking to the passenger next to me.
Although the flight was uneventful and on time throughout my whole Korea trip, if such service as smiles could not be dispense freely and sincerely then my advice to myself is to not fly Korean Air in the future.
Love flying Korean Air by frankfrensch ,Oct 30 '03
Pros: Very good service, punctual, very kind flight attendants Cons: Nothing to complain about
I have flown on Korean Air from Frankfurt to Seoul several times over the past few years and I have to say, that they really have a very good service. Specially I love to eat the Bibimbab on my trips to Korea. This year I also have done some domestic flights on Korean Air and service was great as well. All in all I would rate this airline as one of the best airlines to fly this.
End of the 90s Korean Air's safety record went down. But since that time there safety record improved a lot and nowadays I think there is no need to worry about flying with them anymore.
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