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  • Qantas, The ONLY Way To Fly To and Around Australia!!

    Aug 21, 2012 by popsrocks is a Lead on Epinions in Hotels & Travel
    Rated a Very Helpful Review
    Pros: Professional service, good food, fine entertainment for such long flights.
    Cons: On a diet. Didn't take advantage of all the food and drink offered. ; )

    Summary: Just returned from a trip to, from and around Australia using their services on seven different planes and with seven different crews in a 23 day period of time. They were excellent!!Checking the Internet and Booking By ... read more

  • The Mean Spirit of Australia

    Dec 9, 2010 by
    Not yet rated.
    Pros: Music CDs on demand
    Cons: rude staff

    Summary: Unbelievably Rude Air HostessQantas staff have been unnecessarily short with me in the past - this event however tipped the scales and I had to write a review.Here is what happened - As i was getting on the final leg of my flight from Adelaide to ... read more

  • Great deal with Qantas

    Sep 14, 2009 by
    Rated a Very Helpful Review
    Pros:  2 for 1 airfare, good staff, great food, great entertainment
    Cons: Long haul flights in economy are never pleasant no matter which airline

    Summary:  After Qantas hitting the headlines a few too many times with little mishaps on flights I was prepared to give Qantas a very wide berth but I was seduced by a ' 2 for 1' sale and I just couldn't turn away from such a good deal .... two return ... read more

  • Avoid it if you can.

    Jun 3, 2008 by
    Rated a Very Helpful Review
    Pros: Timing
    Cons: Expensive,unhelpful staffs, inefficient service, uncomfortable seats...

    Summary: Last year, I flew with my baby (3 months at that time) from Perth to Singapore, it was 5 hours flight. When I booked the tickets I have booked for bassinet as well. As the time I checked in the staff did not say anything about bassinet, so I assumed that ... read more

  • Even the food was good!

    May 25, 2008 by
    Rated a Helpful Review
    Pros: Friendly, Thoughtful staff. Delicious food!
    Cons: On one flight thier was a problem with both fuel and luggage, problems resolved quickly

    Summary: Like many, I'm usually weary of airlines. I went from Syndey to Peru last year, flying with American Airlines and Qantas, I was pleasently suprised by the all around quality of Qantas Airlines in comparison to American Airlines! I sat in economy, and ... read more

  • Economy Class - five flights, all good

    Jul 14, 2007 by
    Rated a Very Helpful Review
    Pros: Safety, service, price
    Cons: Ideally, seats could offer some more room

    Summary: My wife and I booked the "Aussie Air Pass" that allowed us to fly to Australia, and take three internal flights while we were there, all for less than the cost of a single return ticket with a comparable airline (like Air Canada). We highly recommend ... read more

  • LAX - MEL Business Class

    Jun 13, 2007 by
    Rated a Very Helpful Review
    Pros: Clean aircraft, flat seats in Business class
    Cons: Lousy food (really lousy) and horribly indifferent flight attendants!

    Summary: I flew recently from LAX - MEL business class on Melbourne. I was completely disappointed. Check in was ok. I flew from Dallas to Los Angeles and American Airlines gave me a boarding card for the Melbourne flight. I checked with Qantas in the Bradley ... read more

  • My favorite international carrier

    Mar 23, 2007 by
    Rated a Very Helpful Review
    Pros: good food, good movies, reasonable seats
    Cons: not even Qantas can make a 12 hour flight enjoyable.

    Summary: I fly from the US to NZ or Oz relatively frequently. I have tried both Qantas and ANZ (Air New Zealand), but must say that I prefer the former. In a flight of this length (~12 hrs from LAX) you definitely want to know that you will be safe, comfortable, ... read more

  • Sydney to Beijing with Qantas

    Mar 10, 2007 by
    Rated a Very Helpful Review
    Pros: Nice planes, friendly crew, decent meals, great entertainment on the Airbus A330-300 aircraft.
    Cons: Can be expensive, crew can sometimes be grumpy.

    Summary: In November last year, my family and I took a round the world trip, with Oneworld airlines. The first leg on the trip was with Australian flag carrier, Qantas Airways from Sydney (Kingsford Smith) International to Beijing (Capitol) International ... read more

  • Qantas Airline

    Mar 6, 2007 by
    Rated a Helpful Review
    Pros: Clean planes, friendly staff, decent meals, in-flight entertainment
    Cons: Some of their flights seem more expensive than other airlines

    Summary: My experience with Qantas so far has been one of my better airline experiences (compared with Delta, AirTran, USAir, etc.). I traveled the long haul from Los Angeles to Melbourne and as much as I was dreading the flight, it wasn’t all that bad! The ... read more

  • QANTAS - All went well ... for the most part.

    Feb 23, 2007 by
    Rated a Very Helpful Review
    Pros: Service, safety-first-attitude, reliability, good pricing
    Cons: Delays seem to be relatively common

    Summary: Our trip to New Zealand involved 3 flights with Qantas (LAX-AKL, ZQN-AKL, AKL-LAX), and were very satisfied with the service (comparing it to the average in 2006/2007) and overall courtesy. For details on New Zealand -> ... read more

  • Qantas=Inconsistency

    Jul 20, 2006 by
    Rated a Very Helpful Review
    Pros: It gets you there. That's about it.
    Cons: Everything else.

    Summary: There once was a time when I would only fly Qantas. The extra ticket price was worth it. Pleasant service, nice Australian experience. Not any more. Service ranges from polite indifference to downright rudeness. And it's all pot luck. ... read more

  • Ridin' the Red Kangaroo

    Mar 11, 2006 by
    Rated a Very Helpful Review
    Pros: More perks than most domestic flights these days...
    Cons: ...patchy.

    Summary: Qantas is an interesting airline, one of the oldest and (as Rain Man fans will remember) one of the safest in the world. It was founded in 1927, and has never had a fatal accident since the dawn of the Jet Age in the 1960s. It is one of the ... read more

  • Poor standards on Qantas international economy

    Jul 31, 2005 by
    Rated a Very Helpful Review
    Pros: None, except limited choice on this route so what can you do
    Cons: You will be starved and dehydrated

    Summary: Avoid flying Qantas economy Los Angeles - Sydney. I've found Qantas domestic travel fine, but I suspect due to an (almost) monopoly on this route, Qantas think they can treat economy class passengers however they like. I haven't flown with Qantas on ... read more

  • When they were good, they were very, very good, but when they were bad...

    Apr 11, 2005 by
    Rated a Helpful Review
    Pros: Good ticket price, one very pleasant flight
    Cons: Being left without any help when ill on the return flight

    Summary: We are frequent travelers but had never flown Qantas until a recent holiday in New Zealand. We chose Qantas over Air New Zealand because of the very reasonable ticket price. Our flight from Los Angeles to Auckland was very pleasant. The flight ... read more

  • Spirit of Oz, Slightly Wilted

    Jan 1, 2005 by
    Rated a Very Helpful Review
    Pros: Reliable, good track record in terms of safety, competitive (domestic) prices.
    Cons: Cleanliness, inadequate toilet facilities.

    Summary: Intro As a rule, I only fly Qantas (“The Spirit of Australia”) when the alternative is worse or more expensive. In the past I’ve found the service alternates between good (“she’ll be right”) to indifferent (“get ... read more

  • Fluctuating service.. it's like buying lottery tickets..

    Sep 30, 2004 by
    Rated a Very Helpful Review
    Pros: Not much.. save for better service on the return flight
    Cons: Bad, grumpy stewardess, rushed service, inattentive..

    Summary: Chose to fly via QANTAS to Perth from SIN for 2 reasons. 1. Being australia's leading/ main/ aussie airline, I presume they know best what to do and are the experts since I'm flying to one of their cities. 2. The fact that I have always had a good ... read more

  • Have baby, will travel

    Apr 3, 2004 by
    Rated a Very Helpful Review
    Pros: Direct flight from Singapore to Brisbane, no hitches, friendly ground staff.
    Cons: Could have done with better service with regards to baby's needs

    Summary: My husband and I recently flew to Brisbane from Singapore direct on Qantas. It was a seven and a half hour flight, which went alright. We chose Qantas as it was offering a good price for direct flights... a big plus when taking a baby! It was a help ... read more

  • What a way to fly !

    Dec 23, 2003 by
    Rated a Very Helpful Review
    Pros: Extremely good service, genuinely friendly Flight attendants, wide and long flatbeds, very clean cabin
    Cons: access to lounges in Cairns and Sydney denied before inland flights, never found out why

    Summary: I am just back from a Round the World Trip and flew six legs of the trip with Qantas. Two of them international in First, the rest inland in coach. The purpose of the trip was the promised reward to the son of a friend to show him Australia if he ... read more

  • One of the world's finest airlines

    Dec 17, 2003 by
    Rated a Very Helpful Review
    Pros: Excellent service, facilities and e-deals.
    Cons: Holds a monopoly on most Australian domestic routes.

    Summary: Qantas is one of the world's leading airlines both in safety records and customer care. I have flown many flights on Qantas in the last 10 years ranging from a 55 minute flight on a 33 seater Dash-8 to a 14 hour long haul flight on a Boeing 747. ... read more

  • Top-notch service down under on Qantas

    Dec 2, 2003 by
    Rated a Very Helpful Review
    Pros: Service, Safety, Smiles. Truly a world class airline.
    Cons: Can be a bit expensive for international routes. Supposedly poor domestic on-time records.

    Summary: You may be asking yourself, why is Qantas called Qantas and not something more appropriate like Australian Airlines. Simply put Qantas is an acronym meaning Queensland And Northern Territory Aerial Service. Back when Qantas just starting out the routes ... read more

  • 20 hours with the flying kangaroo.

    Jul 20, 2003 by
    Rated a Very Helpful Review
    Pros: Fantastic customer service and superior inflight entertainment.
    Cons: Codeshare could work better with Alaska. Flight was delayed.

    Summary: The inflight service I received in coach on Qantas puts every american based carrier I've flown to s ... read more

  • Qantas Domestic Flights, Hard to Conclude.

    Jun 1, 2003 by
    Rated a Very Helpful Review
    Pros: Good inflight entertainment, space, frequent flights.
    Cons: Staff

    Summary: This is the result not of a single flight but regular use. Generally speaking their facilities are good. The terminals are nice by any international standard, with good shops, food outlets, places to sit, while not being overly crowded. ... read more

  • Avoid, unless you're an Aussie

    May 25, 2003 by
    Rated a Helpful Review
    Pros: They didn't crash
    Cons: Service, what service

    Summary: I have never traveled on an airline where the service was so diabolical. I have experience of both Qantas internal and international. On the internal flights the check in was a nightmare - a 40 minute queue - not good. Once on board the food ... read more

  • Many improvements since I last flew

    Apr 28, 2003 by
    Rated a Very Helpful Review
    Pros: Very cheap domestic tickets over the internet!
    Cons: Is it just me? Staff look down on a young guy travelling in business class?

    Summary: If you can afford business class on Qantas you probably already know or don't really need to know how amazing it is, so I will stick to my opinion of Qantas economy. I used to fly Qantas internationally and domestically monthly, usually out of ... read more

  • Qantas international service

    Apr 16, 2003 by
    Rated a Helpful Review
    Pros: Comfortable seat
    Cons: Lousy service in business. \

    Summary: I have travelled twice to the UK and Europe in the last six weeks, travelling on five airlines in Business Class. A frequent traveller and reasonably experienced international traveller in both business and economy class, I can state with confidence ... read more

  • QANTAS, they do fly to serve you!

    Apr 6, 2003 by
    Rated a Very Helpful Review
    Pros: business class, friendly crews, in-flight entertainment, food and everything!
    Cons: I couldn't think of one.

    Summary: BEFORE FLIGHT: Last summer in 2002, I flew from San Francisco to Sydney via Los Angeles. On May 19, I arrived SFO and ready for a long trip to Sydney, American Airlines agent told me that my flight to Los Angeles is going to be delayed due to storm ... read more

  • Convenient and efficient but...

    Oct 9, 2002 by
    Rated a Helpful Review
    Pros: frequent services between New Zealand and Australia.
    Cons: individual cabin staff can be abrupt at times especially with polynesian or indigenous passengers.

    Summary: I often have occasion to fly across the Tasman for my for business or vacations.Qantas have a very frequent service between NZ and Australia. Recently I travelled to Sydney and gave up my aisle seat to a middle aged gentleman who wished to be ... read more

  • Kangaroos don't eat breakfast?

    Aug 4, 2002 by
    Rated a Very Helpful Review
    Pros: It is an airline that flies domestically in Australia, has a frequent flier programme
    Cons: All the hallmarks of monopoly market service, expensive, staff arrogance

    Summary: Well if you fly somewhere in Australia you will probably have to fly Qantas and pay the asking price and take the service you get. Since the demise of Ansett, Qantas no longer serves breakfast on its two hour flight from Adelaide to Sydney. What was ... read more

  • Looking forward to increasing my flier miles with Qantas!

    Jul 30, 2002 by
    Rated a Very Helpful Review
    Pros: 18 hr flight was enjoyable with a personal TV screen
    Cons: The flight did not last long enough!!!

    Summary: Having only flown once before on an Omni flight that lasted an entire 2 hours (!) and being extremely bored through the flight, I was dreading the 18 hour flight to Sydney, Australia. Little did I know at the time, that I was booked on a Qantas flight ... read more

  • Worse than United Airlines Economy!

    Jul 29, 2002 by
    Rated a Very Helpful Review
    Pros: Cheap Auckland-LA service, LA terminal and partnering AA terminal are adjacent.
    Cons: Cramped cabin, old aircraft, worst airline food I've ever had

    Summary: Having travelled from Auckland to the United States four times in the past two years, I've had a chance to sample every airline that services this route - Air New Zealand, United Airlines and Qantas. I flew Qantas on my recent (June 2002) ... read more

  • True Australian Spirit

    Jul 18, 2002 by
    Rated a Very Helpful Review
    Pros: Friendly Staff, Modern Planes, Service not found on domestic US flight.
    Cons: Poor attitude of LAX ground staff

    Summary: In May, I attended my friends wedding in Australia. Now this was my third time over to the land down under and the previous times I first stopped in Asia, since on both previous occasions I flew Singapore airlines (another Review!!!) But since I was very ... read more

  • Qantas, the safe and reliable airline

    Jun 24, 2002 by
    Rated a Very Helpful Review
    Pros: Good food, helpful and friendly staff, clean planes and excellent safety record
    Cons: Price

    Summary: Being from Australia people may think that my opinion is a biased one, although I have traveled with several airlines and found that Qantas is one of the better ones. I initially purchased an Economy class ticket but used frequent flyer points to ... read more

  • Flying in a kangaroo.

    Feb 25, 2002 by
    Rated a Very Helpful Review
    Pros: Outstanding service, good(concidering its an aeroplaine great) food, and great service
    Cons: A bit more pricey than other Australian Airlines.

    Summary: Qantas is the leading Australian Airline. It is a great Airline, and you are promised (by me) a comfortable ride. COMFORT On the 1st class travel, you get extra padded lounges, that you can adjust whether you ... read more

  • Qantas......Outstanding Service is the Spirit of Australia

    Feb 16, 2002 by tombarnes is a Top Reviewer on Epinions in Hotels & Travel
    Rated a Very Helpful Review
    Pros: Outstanding service, good food, friendly staff, clean planes
    Cons: Fares can be slightly higher than others, so check first

    Summary: We flew Qantas from Alice Springs to Sydney and then to Brisbane and Gladstone in one day. Quite a lot of flying, but then there are relatively limited connections between the two cities. Check-In This was no problem at all ... read more

  • You'll never get any money back.

    Jan 16, 2002 by
    Rated a Helpful Review
    Pros: Hmmmm. The toliets are cleaned often.
    Cons: They stole my money, conditions in coach are dreadful.

    Summary: This may be a problem common to all airlines but it's Qantas who did it to me. Unable to use the return portion of my ticket I asked them if I could get some, any, refund. 'No' was their reply. Could I have credit to put ... read more

  • QANTAS, the spirit of Australia and soon the world

    Dec 19, 2001 by
    Rated a Very Helpful Review
    Pros: Great service, safety and entertainment. Always on time. Polite staff.
    Cons: Not a great variety of food.

    Summary: Ever since anyone can remember, Australia has had only two major airlines. QANTAS and Ansett. QANTAS has always been known for it's great safety and service, and it was no surprise when it became airline of the year in the mid 90's. Having been ... read more

  • Qantas-The World's Best Airline

    Sep 6, 2001 by
    Rated a Very Helpful Review
    Pros: Everything.
    Cons: None.

    Summary: My recent experience on Qantas proves that getting there really is half the fun! As soon as my group boarded our flight from L.A. to Sydney, we noticed the friendly service for which Qantas is known for. Before our plane took off, the flight attendants ... read more

  • Business Class Reviewed

    Jul 12, 2001 by
    Rated a Very Helpful Review
    Pros: generally good food, excellent red wine, attentive and friendly flight attendants.
    Cons: Meals has no seafood entrée.

    Summary: Lounge – average to good selection of food, fruits and drinks (alcoholic and non-alcoholic) at the Lounge. The Singapore lounge is probably the least impressive of the three I have been to (Cairns and Darwin). At Cairns a hot selection soup/stew was ... read more

  • the HIT and MISS Airline

    Jun 5, 2001 by
    Rated a Very Helpful Review
    Pros: Schedule to/from and within Australia, Some crew is super-friendly, Safety, Aussie Pilots
    Cons: Some Crew is super-unfriendly, Food, Comfort, Older fleet

    Summary: Qantas is about the only airline in the world where one flight can be great and the next one the worst ever. I have had 4 experiences with Qantas to date and exactly 2 flights sucked and 2 flights rocked. I was very puzzled how such a large, ... read more

  • QANTAS No. 1

    May 26, 2001 by
    Rated a Helpful Review
    Pros: Safety first,Extremely punctual, Class,Aussie hospitality,Great Web Site
    Cons: Not the cheapest,Stiffles competition in Australia

    Summary: I spend a lot of my life flying around Australia and to a lesser extent the world. QANTAS is the standout performer in Australia (no plastic knives and forks with this crowd)The only negative thing that has happened in the last 100 or so flights was they ... read more

  • Flying Kangaroo has never fallen from the sky

    May 25, 2001 by
    Rated a Very Helpful Review
    Pros: Great safety record; Friendly service; Food in business/first class is good
    Cons: Not enough leg room in economy; Expensive fares; Economy food is ordinary

    Summary: Qantas has a good flying record. To my knowledge it has never had a fatal accident in its history in the air. It is known around Australia as the "safest airline". This always gives me comfort when I am flying with them. The service that ... read more


    May 7, 2001 by
    Rated a Very Helpful Review
    Pros: safety, presentation, reliability
    Cons: food

    Summary: A flying what! Kangaroo - you have to be kidding me. 20 million hoppers we can handle, but if they take to the air, heaven help us. Oh, you mean Quantas - thats a relief. The airline that began in the outback of Australia thanks to a broken ... read more

  • Best Airline in Australia

    Mar 26, 2001 by
    Rated a Very Helpful Review
    Pros: Flight attendants, on "Time", free movies and non alcoholic beverages!!!!
    Cons: Most expensive airline in Australia

    Summary: Having recently moved from Australia I have used this airline frequently when traveling on holidays and on Business. Qantas is an airline that believes "no one can do better than..than Qantas" and to a large degree they are right. I have flown with ... read more

  • Self-righteous and hugely unpredictable systems and behavior

    Feb 2, 2001 by
    Rated a Very Helpful Review
    Pros: Controlling routes to key ports makes a compulsory Pro!
    Cons: Erratic and bureaucratic and perilous Australian 'ABOUT' culture

    Summary: My international flying credentials are 500,000+ miles with Pan Am/United back in the 80's, 400,000+ miles with the Passages Program in Asia (Singapore Airlines & Malaysian Airlines and Cathay Pacific) in the early 90's and more recently 400,000 miles ... read more

  • Flying Qantas – One of My Better Overseas Trips

    Jan 29, 2001 by
    Rated a Very Helpful Review
    Pros: plenty of room in coach class
    Cons: pre-assigned seats may disappear

    Summary: I have deleted the prior version of this essay because Epinions has lost it and no one could read it or rate it. If you have read and rated my earlier version, just skip this. I’m not trying to make life difficult for you (Epinions sure is making it ... read more

  • A Hell of A Long Story About A Hell Of A Good Airline

    Jan 23, 2001 by
    Rated a Very Helpful Review
    Pros: Pleasant Food by airline standards. Friendly staff with perfect blend of professionalism and flexibility.
    Cons: Sound quality in headphones a little off. Movies did not run constantly on my flight.

    Summary: Here I am, sitting in South Texas on my first visit to the United States mere hours after disembarking from one of the most long-winded, drawn-out ordeals of my life - The flights from my home city of Perth, Western Australia. Let me tell you a little of ... read more

  • Hop on to the Land Down Under

    Jan 19, 2001 by
    Rated a Very Helpful Review
    Pros: Friendly Service, Kid Friendly
    Cons: Expensive Flights

    Summary: Qantas Airlines, "The Spirit of Australia," is among the top long haul airlines in the world. They have several routes that are over ten (10) hours in length, which has led them to developing a unique ability to take care of their passengers. I still ... read more

  • Qantas hates carry-on bags, so plan on checking your luggage

    Jan 17, 2001 by
    Rated a Very Helpful Review
    Pros: Friendly, helpful cabin personnel; excellent business class meals
    Cons: Unusual/inconvenient carry-on luggage restrictions, non-standard headphone jacks

    Summary: I have recently flown Qantas four times in the past month -- two domestic Australian flights and a round-trip from LA to Melbourne. The flights were pretty comparable with most major airlines. Flights were on-time or close (good weather ... read more

  • Nice airline, long flight

    Dec 4, 2000 by
    Rated a Very Helpful Review
    Pros: Professional service
    Cons: Oneworld partners can't upgrade

    Summary: I recently flew Qantas for the very first time, and while there were some nitpicky things I didn't like, overall it was an enjoyable experience -- except for the fact that the flight was 14 hrs one way and 12 hrs back. Things I liked: -- ... read more

  • A pleasant experience

    Nov 20, 2000 by
    Rated a Very Helpful Review
    Pros: great service, great attendants
    Cons: nothing serious

    Summary: Having just returned from a return trip from LA to Auckland, I can honestly say I was quite impressed with Qantas. As others have pointed out, traveling in economy class on a 12-hour flight might seem daunting, but if you're going to do it, Qantas ... read more

  • Brisbane bound?

    Nov 16, 2000 by
    Rated a Very Helpful Review
    Pros: Safety record, cleanliness of planes
    Cons: Skimpy carry-on limits! Entertainment choices

    Summary: There's no way around it: the transpacific flight is a HAUL on everyone. Travelling from the east coast in the US, it takes me upwards of 40 hours to make it door to door. And travelling in coach may not improve you attitude but Qantas does make the ... read more

  • No complaints from me!

    Nov 6, 2000 by
    Rated a Very Helpful Review
    Pros: Excellent service
    Cons: None...yet

    Summary: Considering the fact that Sydney and Los Angeles are at opposite ends of the Earth, the length of time to get there is very LONG! Believe me, there is nothing harder than having to basically stay in the same spot for 12+ hours. However, Qantas made the ... read more

  • British Don't Know How to Travel, Australians Do!

    Oct 20, 2000 by
    Rated a Very Helpful Review
    Pros: Great services and hospitality from the Aussie attendants. A great welcome to Australia.
    Cons: Long flight from LA to Sydney.

    Summary: If you want the best and most personal experience in the world in flight, then you'll want to check out Qantas, this is one airline that has won my vote. I enjoyed every waking moment on my flight from Los Angeles to Sydney this past summer. ... read more

  • The best in didgeridoo, boomerang, kangaroo, air travel.

    Oct 4, 2000 by
    Rated a Very Helpful Review
    Pros: Two words... Kuala pilots.
    Cons: You can only use them to fly to Australia and New Zealand. No domestic flights for US travel.

    Summary: I love Australia. I would live there if it weren't 2,000,384,283 miles away from where I live now. However, that 2,000,384,283 miles feels like 2,000,384,281 when you fly with Qantas. The flight attendants were super-friendly, chatty and ... read more

  • Qantas a good choice

    Sep 30, 2000 by
    Rated a Very Helpful Review
    Pros: Reliable, friendly and comfortable
    Cons: none really

    Summary: The reason I always enjoy flying with Qantas is every time you step onboard you always can be assured of a good flight. You know the service will be friendly,the food good, the flight ontime and most importantly comfortable. The new economy seats with ... read more

  • Queen of the Skies...

    Sep 26, 2000 by
    Rated a Very Helpful Review
    Pros: comfort, child friendly, SAFE!
    Cons: not exactly "state-of-the-art" in-flight entertainment.

    Summary: When I fly, and I buy the tickets, I fly QANTAS. Apart from it being the "national airline" of Australia, it also has a safety record second to none - and with me that counts. I travel economy, but you'd never know it. The food is ... read more

  • Qantas : safe and reliable,every time

    Sep 26, 2000 by
    Rated a Very Helpful Review
    Pros: safe as...
    Cons: orange juice riptop problem!

    Summary: I always remember how depressed I felt, waiting to catch a plane home from Ho Chi Minh City when the Qantas captain and crew came striding past, so efficient and alert, ready for any challenge , inspiring confidence in everyone who was not ... read more

  • The spirit of Australia

    Sep 23, 2000 by
    Rated a Very Helpful Review
    Pros: comfortable seats, yummy food, good service
    Cons: limited European and North American routes

    Summary: Qantas, easily one of the power players of oneworld, has recently managed to capture my attention for inflight service memorable enough for me to write about. All my Qantas flights have been international. The first thing I noticed about ... read more

  • Is the 14 hours worth it?

    Sep 20, 2000 by
    Rated a Helpful Review
    Pros: Great long distance airline
    Cons: Not a great seat pitch in Economy Class

    Summary: How long could you stand to be on a cramped plane of 400 people with your seat only 18 in. wide and very little recline. This is what I had to ordeal from a flight from LA to Sydney aboard Qantas. Now I am not saying that this airline is terrible. In ... read more

  • One of the nicest airlines

    Jul 31, 2000 by
    Rated a Very Helpful Review
    Pros: Good service, good food, nice people, informative pilots, planes in good condition
    Cons: coach seats a bit cramped, but so are all coach seats of every airline

    Summary: First of all you should all know by now that Qantas is one of the safest airlines in the world, with no crashes ever. I flew Qantas from L.A. to Sydney, which was actually diverted to Brisbane because of the bad weather in Sydney. Because of the long ... read more

  • How Safe Can You Get?

    Jun 10, 2000 by
    Rated a Very Helpful Review
    Pros: Service, food and comfort
    Cons: none

    Summary: Qantas has been the airline I always take when travelling around the world, not one of their planes has crashed and their food and hospitality is always perfect. There isn't much leg room between you and the seat in front but that is the same in all ... read more

  • A recent judgement

    May 17, 2000 by
    Rated a Helpful Review
    Pros: record, reputation, professionalism
    Cons: recent blemishes

    Summary: Qantas has been going through a lot of trouble lately, with little accidents here and there. I took 4 of their flights recently and they were fine. The only bad thing was the very rude female hostess on a codeshare(with Canadian Airlines) between ... read more

  • Frequent Flyer in Love

    May 15, 2000 by
    Rated a Very Helpful Review
    Pros: Great service, good food, enough leg room, clean
    Cons: Air blows upward from the toilet...

    Summary: Typically, flying is not something that I look forward to. I mean, I enjoy travelling and do it often, but the idea of getting on a cramped plane where the food might be lethal and the attendants grouchy is not my idea of a fun time. However, after ... read more

  • Awesome!

    May 11, 2000 by
    Rated a Very Helpful Review
    Pros: wing things on the seats, good service
    Cons: none!

    Summary: I flew with Qantas for the first time last summer on a school trip with 47 other students and chaperones from my school. I think Qantas dealt very well with the sometimes-unruly people in our group and kept me quite happy with their excellent ... read more

  • I've Only Had Good Experiences

    Apr 10, 2000 by
    Rated a Very Helpful Review
    Pros: Well-organized and considerate airline
    Cons: If I have to nitpick, the blankets are itchy.

    Summary: As my husband is still an Australian citizen, I've had the occasion to fly with Qantas, internationally and domestically, several times. I actually like to fly Qantas, and here are some details from my experiences. Flight Attendants: ... read more

  • Friendly Service, Excellent Food, A Total Joy for Traveling

    Apr 9, 2000 by
    Rated a Very Helpful Review
    Pros: Great friendly service, surprisingly good food, timely flights.
    Cons: Honestly, I never saw any...and I looked!

    Summary: It has been a few years since I was fortunate enough to travel from the United States to Australia on Qantas Airlines, but they remain at the top of my lifetime airline list. I've traveled extensively in the US for work and, thanks to a secretary who ... read more

  • Better Than Most

    Mar 30, 2000 by
    Rated a Helpful Review
    Pros: Safety, comfort, service
    Cons: It's a long way from US to Oz! :(

    Summary: As an Aussie, I try to fly back home as often as possible. I've had the opportunity to fly different airlines, including Qantas, United, Air New Zealand and ANA. Qantas was by far the best of them all. Air New Zealand is a close second, but United and ... read more

  • Apart from stability, what can I get?

    Mar 16, 2000 by
    Rated a Very Helpful Review
    Pros: Good stability
    Cons: Just edible foods, poor attendants' attitude, not enough space, expensive...

    Summary: My experiences on QANTAS wasn't very great. I think, in short, my Pros & Cons speak for themselves if you don't have time to share my experiences. As I was an overseas student studying in Sydney, I had many chance to travel between Hong ... read more

  • Love them!

    Mar 2, 2000 by
    Rated a Very Helpful Review
    Pros: comfortable, lots to do on board, friendly and helpful staff, good appearance, good accident record :)
    Cons: need to get better variety of food on board.

    Summary: I live in New Zealand but everytime I fly to Australia, Qantas is my choice. Their excellent service makes the whole trip more comfortable and fun. I found that their service is top quality with no fuss. Their staff are extremely helpful and ... read more

  • Great airline

    Feb 23, 2000 by
    Rated a Very Helpful Review
    Pros: Comfortable, courteous, even... pleasant.
    Cons: expensive

    Summary: I chose to take Qantas when I went to Sydney, Australia from San Francisco back in 1997. To start with, this airline hasn't had a crash yet. Okay, it's probably because it specializes in long distances and flies less than others... But STILL, ... read more

  • Qantas: The Only Outback Airline!

    Feb 8, 2000 by
    Rated a Helpful Review
    Cons: NONE

    Summary: Qantas has given me an experience I will never forget. On a flight from Sydney to Los Angeles I experienced the finest dining, the picturesque plane, and the exhilrating people. People from Asian to American, from South American to people from the ... read more

  • Unpatriotic....but my honest opinion

    Jan 30, 2000 by
    Rated a Very Helpful Review
    Pros: Safety (no major accidents) Friendly staff
    Cons: Slack service, Little attention to detail

    Summary: I almost feel guilty, being an Aussie, but Qantas have a lot to learn about customer service and should perhaps take some lessons from United or British Airways. Latest service faux pas has just occurred. Qantas "forgot" to book Australian Open ... read more

  • Keep it Up ,Qantas

    Jan 21, 2000 by
    Rated a Very Helpful Review
    Pros: Punctuality
    Cons: inflight magazine,video needs improvement

    Summary: I have flown Qantas atleast 3 times and I have always admired their punctuality. Since Qantas is Australia's national airline ,it is quite natural that most of its flights originate from Australia.I used to travel from SIngapore ... read more

  • excellent customer service

    Dec 13, 1999 by
    Rated a Very Helpful Review
    Pros: excellent and competent
    Cons: none

    Summary: I was very impressed with the customer service of this airline in the United States. We are planning a trip to Australia in the spring of 2000. In making arrangements inside Australia I consulted Qantas at their 1-800 number. The agent spent ... read more

  • Travel in Comfort

    Dec 2, 1999 by
    Rated a Very Helpful Review
    Pros: The long flight is taken in comfort
    Cons: N/A

    Summary: I travel frequently, domestic and International, there are a few airlines which I feel are outstanding. Qantas is one of the best. They have been consistent with their outstanding service each time I have flown. The seats are comfortable with plenty ... read more

  • Qantas is Number 1

    Nov 29, 1999 by
    Rated a Helpful Review

    Summary: I have travelled on Qantas domestic and International quite a number of times within the past 5 years.. every flight i have encountered.. i have enjoyed every flight, the staff was very helpful, friendly and happy at all times. It is quite obvious from ... read more

  • Express Customer Reviews

  • Baggage Limits

    Jan 20, 2008 by
    Rated Show
    Pros: Not sure yet, we have yet to travel
    Cons: Inflexibility when trying to overcome a problem.

    Summary: We are extremely disappointed with the limits when carrying sporting gear. We have a folding tandem which other airlines carry free. If we carried it with Qantas plus a modest amount of clothing luggage we would be expected to pay £20 Kg amounting to ... read more

  • Australia's WORST airline

    Nov 19, 2007 by
    Rated Show
    Pros: Frequent flyers points. The ONLY reason people fly with Qantas!

    Summary: Qantas has the worse planes, customer service, uniform, even checkin policies. Business class needs a total revamp! For the amount of money you pay for a ticket you might as well save and go economy which is probably the same service. I flew business ... read more

  • Cheap and nasty

    Apr 10, 2007 by
    Rated Show
    Pros: The flight was on time
    Cons: Food, service, seat

    Summary: Qantas has to be the worst carrier in the Sky, the dont like to have you on board their aircraft, their seats are well the most sorest thing I have sat on and the food, go 2 a Mc Donalds bin and you will find better food. You ask the flight crew for a ... read more

  • Best Coach Int'l Experience Ever

    Dec 5, 2006 by
    Rated Show
    Pros: No overcrowding. Seat belt: could move about within 10 minutes of departure on flights.
    Cons: None.

    Summary: My wife and I flew Qantas LAX to Sydney, Perth, Sydney to LAX. All flights were superior. Flight attendant gave us an anniversary gift after chatting and finding it was our anniversary. Food was great, included great wines, champagnes, etc. I am ... read more

  • The Flying Roo soars in my estimations in comparison to other leading carriers

    Aug 9, 2006 by
    Rated Show
    Pros: Excellent customer service, professionalism, fine wines and good cuisine and a wider seat pitch.
    Cons: With Qantas, as with pretty much any other airline, be prepared for the long haul.

    Summary: I find Qantas to be a first rate airline. Their seat pitch is bigger than other major airlines such as British Airways or American Airlines and the staff seem much friendlier than usual airlines. I was particularly impressed with the food and drink on ... read more

  • a little overweight? or tall? look elsewhere

    Dec 14, 2005 by
    Rated Show
    Pros: on time service, ease of booking
    Cons: comfort and service

    Summary: im 6 ft 2 and a little overweight.. not too much but the tray table didnt go down far enough. it rested on my legs and the remotes for the entertainment are in the dumbest position. and the armrest didnt go back all the way when the seats are reclined. ... read more

  • I love Qantas

    Nov 1, 2005 by
    Rated Show
    Pros: comfortable and spacy, cute mini tv screen, friendly staff
    Cons: could have better food...

    Summary: I travelled in Qantas 747 to Sydney back in April 2004, the staff were okay, no complaints there for me. They were pretty helpful with little things. Cabin crew handled themselves professionally but in a warm friendly manner. I was put in economy! i ... read more


    Jul 11, 2005 by
    Rated Show
    Pros: nice seats, good service, nice. smiles lots of them!
    Cons: not much to report here

    Summary: I have flown with Qantas many times. I have always enjoyed their service, food and smiles! I have only once had a bad experience with them, they moved us to coach instead of business class, because we had changed our date of departure (but we had used ... read more

  • Quite A Non-existant Try At Service

    Jun 2, 2004 by
    Rated Show
    Pros: 747-400 aircraft, safe, on time, free alcoholic beverages.
    Cons: Service lacking, some crew seem unhappy with job.

    Summary: I recently flew QANTAS from LAX to Auckland and found them to be quite mediocre. Although the flight left LAX at midnight it appeared as if the crew wanted to hurry up and slap down our food so we'd all go to sleep. The cabin was dimmed for most of the ... read more

  • Great Airline, but not what it used to be

    Sep 17, 2003 by
    Rated Show
    Pros: Routings, New International/Business seating, Frequent Flyer Programme
    Cons: Domestic service like a school bus

    Summary: Competition has forced Qantas to make a lot of cuts. Don't expect great domestic service or fantastic food. VirginBlue is really making it hard in Australia. For International Travel the new Qantas seating being introduced is a world class product but ch ... read more

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