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First class service, even in coach
by skygrrl ,Jun 29 '04
Pros: Everything!!! Cons: Price, but worth spending $300-500 more for an 18 hour flight
I flew from New York to Shanghai. LONG flight (18 hours!) Wonderful trip on an Airbus 340-500. Only 176 coach seats, will sitting areas and standing areas to stretch and move about. My coach seat was very (and surprisingly) comfortable. In-flight amenities galore. SIX (yes six) entree choices for dinner in coach! REAL food! Smiling flight attendants who actually SHOW UP when you press the call button, which is rare because they keep an eye on you. If they see your bottle of water getting low, they simply exchange it without being asked! A true pleasure to fly. I'm so dang happy I can't even type! If I had to complain, it would be that they ran out of Vera Wang perfume in the duty free cart, but made some wonderful recommendations for other stuff. If this is the biggest problem I run into with Singapore, then I am a permanent fan!
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Best airline - the way travel should be
by simonjames ,Jun 21 '06
Pros: Singapore's economy class betters most other's business class Cons: wish they would fly from Australia to the USA
* fast, efficient, excellent service and always with a smile
* good food
* excellent inflight entertainment
* best airline I have flown ever
* on time
* cabin crew work hard to make long journeys easy for passengers
* new or youngish aircraft - no old or broken equipment
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A cost cutting airline
by cranborne ,Dec 09 '03
Pros: not many Cons: cost cutting may result in revenue cutting
We checked in for a flight from London to Manila,one of the check in staff called us over from the back of the queue to check us in and cheekily told us she was doing us a favor for doing that.The plane was very clean and the flight staff were excellent.The food was very much run of the mill and the soft drinks were budget Spanish brands.Wine was poured from large bottles and not the small individual bottles that you get on the better airlines.We changed the dates for the return flight and that involved two phone calls to the Manila office.The first call took more than two hours to get through as the line was constantly busy,the second call took sixty one calls to get through.I complained about the lack of people answering the phone and they they said they were cost cutting.They deserve to be out of business.
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Fantastic - but RECONFIRM!
by richyp ,Oct 02 '03
Pros: excellent service Cons: don't get bumped!
I have flown a fair few times with Singapore and am a member of their Frequent Flyer programme. Every flight I have taken with them has been a pleasure, attentive staff, excellent food, free flowing wine. Wonderful!
Tranist in Singapore is never a problem and when things do go slightly array, I have always found the staff to be willing to do their upmost to help.
The only thing I can say negatively about Singapore is being BUMPED!! I was a few hours late reconfirming for a flight from Singapore to Bali and I got bumped to the next day as the flight was full - hence missing out on a sun-soaked day on the beach!
Apart from that every flight of mine (not sure if i've just been lucky here!) has left on time with no hassles. I look forward to my next long-haul with them, and this time I think I may have enough flyer points to upgrade!
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HORRIBLE AIRLINE
by alex000 ,Mar 17 '05
Pros: Good onflight service and entertainment. Cons: Rude ground service, non-existent hotline service, crappy Internet service, expensive.
There used to be a day that Singapore Airlines is the best in the world, and I used to be an absolutely adoring fan. That day passed 3 years ago when SQ lost a confirmed return ticket on their system, totally messed up my holiday and caused my girlfriend to be stranded in San Francisco. Then they followed up with a system failure at Changi Airport that caused a 4 hour delay to a very important flight. Then followed by 3 hours on the Krisflyer hotline waiting for someone to attend to me. And on and on the horror stories continue..
Right now Qantas, Northwest and Japan Airlines serve all my needs. I can totally empathize with all the other travelers who have complained about Singapore Airlines.
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wow
by richardchenca ,Jun 09 '04
Pros: reasonable fare, excellent service, 1 TV per seat Cons: no complaints
I flew Singapore Air in December 2003. Coach. The LAX to TPE fare was about $700 with a week's notice, which was better than any other I saw.
The service was outstanding on the way out, satisfactory on the way back.
Every seat had its own TV with a ton of programming choices and apparently unedited movies. Woo hoo!
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First Class treatment in Economy
by marcaris ,Jan 14 '06
Pros: Excellent Inflight Entertainment, Good Food, Great Staff, Very helpful with problems Cons: None really. Leather seats on Economy would be nice.
I flew Economy from LAX to TPE on Singapore Airlines. It was the best flight I've even flown, especially for ones that cross the Pacific.
As soon as you board, they give you hot towels to refresh yourselves. The flight staff was superb: friendly, helpful and very cordial. The food was very good. Drinks (incl. wine) were offered many times.
The inflight entertainment is the best. There was on-demand movies, tv shows, documentaries in English, Chinese, Japanese and other languages. There was also lots of computer games which you can play with other passengers.
The flight was also on time. When my bags did not arrive on the same flight (due to Northwest's fault), Singapore quickly put a trace on it and provided me with some allowance. They were very helpful throughout the entire ordeal.
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Best airline services I have ever had
by skywalkerhcl ,Jul 04 '04
Pros: Service attitude, food, in-flight movies, business class seats. Cons: Nothing that I can think of.
I flew between U.S and Asia very frequently and I found that Singapore Airline provides the best services comparing to all the airlines that I have used. Their service attitude, food, in-flight movies, business class seats, are among the things I enjoy most.
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Star Alliance no customer between Osaka and Taiwan
by seamusepinions ,Jul 15 '05
Pros: Fly Osaka-Taiwan by JAL/ANA Cons: cannot earn mileage on Singapore airline Krisflyer program
Kansai airport(KIX) welcomes thousands of tourists from Taiwan into Nara,Kyoto and Osaka every year.
However, if you are a Star Alliance loyal passenger, sorry, you cannot earn mileage on this sector, even you are on JAL/ANA plane. Only JAL/ANA member can earn mileage on this sector. Shrewd business but negative to consumers.
If you are a frequent travler on Osaka-Taipei route, Eva airways and Asiamiles of Cathay airways can let you earn mileage a lot better, better than nothing.
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Best but worst!
by fauzihms ,Mar 31 '05
Pros: Horny stewardess, attractive stewardess. Cons: A bit clumsy.
I flew on the London Heathrow - Singapore Changi - Bandar Seri Begawan route. As u all know that London heathrow is very congested there, but take-off was not a problem. There was no delay. But on air, I ask for a hot coffee, but they accidently spilled it on my shirt and it was burning. They apologised for it but a few hours later, I asked for another hot coffee, the same thing happened. And that time was prior to landing. I went to the bathroom as the stewardess told me that its one hour till we land. When I was in the bathroom, someone told me that we're landing n I was cleaning my shirt. I rushed out to my seat n the stewardess apologised me for the wrong info. The rest of the flight was ok I guess.
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To Maldives with Singapore Airlines
by tjgh1168 ,Feb 12 '09
Pros: arrives on time Cons: service is not natural lately loosing luggage frequently
I constantly fly Singapore Airlines for both business and pleasure, mainly on the business class . Belong to their PPS frequent flyer club Singapore - Maldives and Singapore Barcelona are my most frequent sectors for work . The Singapore - Maldives flight has allot to improve on and the aircraft and service has only deteriorated over the years . Old aircraft , poor service in the last 4 flights I have taken The last flight I took , the air quality was very poor, entertainment service was not working ( very quick to provide a 100 US shopping voucher as a service recovery) and food service was done in a very rushed way but efficient . I returned home ill and later diagnosed with Pneumonia . 3 out of 5 flights Singapore to Barcelona , SQ lost my luggage . SQ is a great airline if you would like to get to your destination on time and Changi is a fantastic airport however, do be careful, it is not as good as it's reputation on certain sectors
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