Singapore Airlines

161 ratings (155 Epinions reviews)
Epinions Product Rating: Excellent
5 stars
102
4 stars
18
3 stars
8
2 stars
11
1 star
16
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    Highest Rated Consumer Review by the Community

  • Nothing Poor About Singapore Airlines

    Jul 19, 2003 by TheSmartTraveler is a Top Reviewer on Epinions in Hotels & Travel
    Rated a Very Helpful Review
    Pros: The best flight attendants in the industry.
    Cons: None

    Summary: We flew on June 21, 2003 from JFK to Frankfurt, Frankfurt to Singapore, and Singapore to Denpasar. ... read more

  • A Good Airline with a Solid Reputation

    Sep 8, 2013 by
    Rated a Very Helpful Review
    Pros: Excellent cabin crew and ground staff, efficient service.  Good choice of entertainment.
    Cons: Food in economy sadly lacking;  decor on this airline dreadful.

    Summary: IntroIn August this year, I booked a few days in Singapore and chose Singapore Airlines as my carrier, although there are a lot of cheaper options available from Australia.  The aircraft on the Perth to Singapore flight was a Boeing ... read more

  • Incompetent and do not care

    Aug 17, 2012 by
    Not yet rated.
    Pros: Nothing much good to say about my experience
    Cons: What can I say - they really do not care about their passengers.

    Summary: Singapore Airlines - they do not give a damn. My complaint was quite startling - Singapore airlines has a big reputation for customer service, but the saga I detail below suggests that they really do not have any real concern. Perhaps I am unlucky, but ... read more

  • The best airline in the world

    Aug 4, 2012 by
    Rated a Very Helpful Review
    Pros: The staff are extremely helpful, the food is excellent, the entertainment facilities are good also.
    Cons: The price is really relatively high, all staff are not always helpful.

    Summary: It is a privilege to be able to travel by Singapore airlines. However, the level of services vary significantly if traveling to a third-world country destination than travelling to developed countries. Overall, the professionalism really are reflected ... read more

  • Singapore Airlines - Fly With Confidence

    Mar 16, 2012 by
    Rated a Very Helpful Review
    Pros: Genuinely helpful staff

    Confidence
    Cons: Can be more expensive than other airlines

    Summary: We flew with Singapore Airlines from Australia to Europe and return with young children and were extremely satisfied with this journey. The flights were punctual with suitable stopovers times. The children appreciated the onboard flight ... read more

  • Fly with Singapore Airlines!

    Dec 3, 2011 by
    Rated a Very Helpful Review
    Pros: Great service on board.
    Cons: Expensive fares.

    Summary: During the June Holidays, I flew with Singapore airlines to Perth, Australia on the new economy class. The aircraft type was Airbus 330. The whole 4-hour ride was a relaxing one. My first flight with Singapore airlines was to Beijing but it was a long ... read more

  • System glitch cause lost of gold status

    Oct 25, 2011 by
    Not yet rated.
    Pros: any body has an idea what to do ?
    Cons: very bad airline

    Summary: My mother won't make the Star Alliance status because of a sytem glich from singapore Airlines.... In September 2011, The Passenger made a booking for a flight from Singapore to Maldives with Singapore Airline. Before booking her ticket, Mr. xxx ... read more

  • Singapore Airlines lied to me repeatedly

    Jun 18, 2011 by
    Not yet rated.
    Pros: What pros, to date I have yet to find anything with this airlines. Good luck.
    Cons: This airlines staff is made up of liars and rude people.

    Summary: I was very disturbed by Singapore Air's customer service today. I put my child on a flight to Moscow as an unaccompanied minor and despite being told throughout the whole booking and pre-travel process (1 month long) that I would be able to go with my ... read more

  • Singapore airlines... Heaven on wings!

    Jun 5, 2010 by
    Rated a Helpful Review
    Pros: Meals provided are very nice.
    Cons: over weight baggage comes with a fee.

    Summary: Heaven on wings, Singapore airlines offers you a friendly and comfortable way to travel to all of your far away destinations, with their on board flight entertainment, each seat has its own private television screen, Use the pull out remote beside ... read more

  • The Best Customer Service

    Dec 24, 2009 by
    Rated a Helpful Review
    Pros: great and the best customer service
    Cons: none

    Summary: I should say that Singapore Airlines has the best customer service for airlines company. If you ever fly with Singapore Airlines, you probably will agree with me that they try to do their best to serve their customers. Every time I fly with ... read more

  • Is it 5-Stars... or is it 1?

    Oct 7, 2009 by
    Rated a Very Helpful Review
    Pros: comfy seats, free movies, cheap stopovers in Singapore, ok food, professional onboard flight staff
    Cons: unprofessional untrustworthy phone support, bad cancellation and change policies, no mileage points for cheap flights

    Summary: Ok maybe 2 is fair. Years ago, in 2006 5-stars would have been a sure bet. But based on my experience today, I'm disenchanted. First I'll get off my chest the reasons I'm annoyed. Then I'll be fair and say what I liked in 2006, ending this review on a ... read more

  • LHR to Auckland with a layover at Changi airport, Singapore 1/10/08 to 22/10/08.

    Nov 14, 2008 by
    Rated a Very Helpful Review
    Pros: You won't want to fly with any other airline ever again!
    Cons: You won't want to fly with any other airline ever again!

    Summary: Just want to congratulate Singapore Airlines on a fantastic service, I wouldn't fly with anyone else. If I'm honest I was dreading the trip, I get very fidgety and bored after about 5 hours maximum on a plane so the thought of over 20 hours flying was ... read more

  • Mixed Feelings

    Oct 26, 2008 by
    Rated a Very Helpful Review
    Pros: Efficient service, young fleet, many destinations
    Cons: Not worth ticket price, economy class is inferior to other airlines, bad frequent flyer programme

    Summary: Being Singaporean it has been drummed into me constantly by media here that Singapore Airlines is the best airline in the world. Its services are always shown as being the best anywhere, and one would almost start to think they are so great that one must ... read more

  • SA makes you feel important

    Jul 17, 2008 by
    Rated a Very Helpful Review
    Pros: The service is super good.
    Cons: Cannot think of one

    Summary: I travelled a lot but I have never really heard about Singapore Airline before. Before I came to the states, because it was the peak season, I couldnít be able to buy the tickets from the highly favorites like Pacific Cathy. One of my friends recommended ... read more

  • Bangalore (BLR) to Singapore (SIN) on SQ 503

    Apr 19, 2008 by
    Rated a Very Helpful Review
    Pros: Well maintained aircraft, cheerful cabin crew, good food, pleasant flight
    Cons: internet check-in can be better

    Summary: I arrived at Bangalore Intl airport at 8.45 pm for my first eastbound international flight (and first flight with SQ) from India. This is, of course, the old BLR airport. I was hoping to write a review of the new airport, but that isnít opening until ... read more

  • Worst airline I never get or will fly with

    Apr 2, 2008 by
    Rated a Helpful Review
    Pros: Rumour says nice stewardesses but if it's like their customer service I rather not fly.
    Cons: No changes. Ever! No matter if the world comes to an end.

    Summary: Back in 2001, I paid for a ticket from the San Francisco to Singapore. Before I went on this trip, I had to make a trip back home (internationally) to my family and pick up a new US visa. Then Sept 11 happened and my visa got stuck at the embassy, and on ... read more

  • A380 - Iím breaking its perfect run

    Jan 29, 2008 by
    Rated a Very Helpful Review
    Pros: As always terrific air crew, product enhancements
    Cons: Lack of the wow factor with new product

    Summary: At the moment, Singapore Airlines has the B747-400, featuring KrisWorld on Demand, the Raffles Class Space Bed and First Class. Then they introduced the B777 product in the late 90’s, and economy class gets a much better In-flight Entertainment ... read more

  • Heaven In the Air

    Dec 6, 2007 by
    Rated a Very Helpful Review
    Pros: Food, entertainment, available attendants, nice color scheme
    Cons: um static-y blankets

    Summary: Our first trip on Singapore Air between Seoul and San Francisco was about a year ago now. I was so delighted with the experience that I managed to get my flight back to Korea on the same airline. That first flight was booked by our boss because he was ... read more

  • SQ = below average

    Dec 1, 2007 by
    Rated a Helpful Review
    Pros: on time. safety standards. basically good products
    Cons: Reservation always busy. Website useless. frequent flyer program pricing

    Summary: I am flying SQ since 10 years , I am a pps since 5 years. Sadly I have everything seen deteriorating especially: 1. Call centre/reservations in Singapore: busy line since 3 to 4 months, takes hours to talk to someone, and when you get someone on the ... read more

  • Mechanical, but not friendly. Not worth the extra $$.

    Nov 25, 2007 by
    Rated a Very Helpful Review
    Pros: Online check-in, new-ish planes
    Cons: Cramped seating, unfriendly service

    Summary: I travel for work quite a lot, and mostly around the Asian region. I am based in Singapore, so a lot of this travel is 5 hours or less, which means it falls under our company's travel policy allowing me to upgrade to Business Class. For the price of ... read more

  • Two different worlds - don't be an economy class passenger on Singapore Airlines

    Nov 22, 2007 by
    Rated a Very Helpful Review
    Pros: business class
    Cons: service, respect, friendliness

    Summary: As a frequent traveller for work and personal reasons, I have to fly quite a bit. I have lived in Singapore for over 6 years, so a lot of the time that has been on Singapore Airlines (SIA), both in business class and on economy. Early on, I could not ... read more

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