Pros: Well-maintained aircraft, cheerful cabins, smartly dressed attendants, great schedules. Cons: Air France can be expensive.
Christmas 2007 ~ New Year's 2008 was spent in Lisbon, Portugal, and since the trip was not planned-in-advance, using OnePass miles was a better option than buying a ticket; a round-trip economy ticket cost only 50,000 points. Since ...
Pros: Smooth flights, free refreshments, inexpensive tickets. Cons: Cramped seats, dealing with de Gaulle airport.
My husband Bill and I took a trip to Paris over the weekend. Even though we live within driving distance of the French capital, neither of us wanted to drive several hours and then have to figure out parking. We'd heard all of the horror stories about ...
Pros: Polite, professional service, better cabin service than most in all classes Cons: Indifferent at times. You can forget asking for an upgrade!
My recent trip to Poland and Germany was taken with Delta and Air France. Our tickets were with Delta, but the flight from Paris to Warsaw and the entire return journey from Berlin to Washington were on Air France. This often ...
Pros: Modern Fleet, Great Schedules Cons: Dirty Aircraft, Charles De Gaulle Airport is the worst!
In these reviews Air France has been way across the board, but I have flown them many times.(And everytime I've been very happy!) Since my usual trip is to Paris, I'll start off by complaining about one major problem and one little one about this ...
Pros: Quiet, relaxing travel with plenty of legroom Cons: Hassle of checking your luggage twice, finding your way through Charles de Gaulle airport
Why am I writing the 83rd review on Air France? Because there's a niche part of Air France's market that I've become familiar with over the last year and that I haven't seen reviewed here. Air France runs a Thalys high speed train (TGV="Tay Zhay...
Pros: that I actually got the tickets in the end Cons: they overcharge intentionally, horrible customer service, don't try to please customer, have dishonest employees
This is a review of the point of purchase with Air France, and the ensuing customer relations experiences. Air France flies to and from many destinations, primarily serving those passengers trying to visit France, or to head from France to somewhere ...
Pros: The food is excellent, and AF's fleet of Airbus jets is top-notch. Cons: Main hub of AF is Charles De Gaulle airport, the AIRPORT OF ALL THINGS UNHOLY!
Allow me to introduce you to the worst nightmare in travel you could possibly fathom. This was MY nightmare. I know this review is long, but it had to be this way. If you've ever considered flying Air France, please....you owe it to yourself to read this...
When I put in a request to Priceline for a $430 flight from Chicago to Oslo, Norway, I didn't have much hope of my offer being accepted. However, less than an hour later, there was an email saying it was accepted, and I'd be flying Air France. Hmmm… I...
Pros: Nice Aircraft, Nice Cabin Interiors Cons: Charles De Gaul Airport
When it became obvious to me that I would need to travel from Dubai to LAX and back to Dubai on business, I quickly called Josee, my long suffering and capable travel agent. "Book me on Emirates to LAX." ... At least that is how I REMEMBER the ...
Pros: International in-flight service, reasonable value Cons: Hell's Outhouse (CDG), AF ground staff's "it's not possible" attitude
As an American resident of France, I fly AF frequently, sometimes by choice, sometimes because it is the only way to get there from here. I will reflect on my overall impression and share my philosophy about making the most out of long days of travel on ...
Pros: Good Cabin, Good Service, Great Food Cons: Transit in Paris, experience in business class on one lag
This is a detailed log of my trip from El Paso (Tx) to Trivandrum (India) on Air France. I travel to India often and usually fly business class, but my most recent trip to India was on Malaysian First Class. On this trip, I used my American Express miles ...
Pros: Excellent Service, Price Cons: Charles De Gaulle Airport is TERRIBLE!
I recently took a vacation in Paris, and it was a great trip that I'll never forget. Although American-French relations are not so great right now, I have never felt more welcome than in France on this past trip. Their national airline is pleasant to ...
Pros: good food, no lost luggage, no significant delays, good movies Cons: hub in Hades, allow people to take too much stuff aboard
I took Air France from JFK Airport in NYC to Charles de Gaulle in Paris to Cairo and then reversed on the way home. Despite two one-hour-long delays, the experience (excluding my layover at CDG) was quite pleasant. On 3 of my 4 Air France flights I had ...
My wife and I travelled from London to Saigon (via Paris) just before Christmas 2002 and returned from Saigon to Paris en route to London on the 6th January 2003. We arrived in Paris at about 6.30 a.m. and were asked to leave the aircraft first to...
Pros: Free champagne, decent food, modern planes, punctual, overall good service Cons: Uses CDG airport as a hub....
One of my best friends is the Air France HR manager for North/South America. In case you are thinking that having friends in high places means Business Class upgrades a go-go and fantastic fares, forget it! In fact due to cost-saving even my friend has...
Pros: good airline food Cons: less than stellar customer service record
The biggest problem I have with Air France is that flying with them means you are occasionally required to deal with the French. I realize that it’s “wrong” to stereotype and I’m sure I’m not being very politically correct when I say this, but the...
Pros: They fly to Paris? That's always good. Inflight service, frequent service. Cons: Ground crew, de Gaulle airport
Yeah, so this review is long. Atrociously so. If you don't want to read it all the way through, read the very end. My grandmother and I flew Air France from Washington Dulles Airport to Paris Charles de Gaulle Airport on July 11, 2005, and returned ...
Pros: Friendly, accommodating (within reason), entertainment, decent food. Cons: Transfer time less than one hour not recommended.
My husband and I booked a trip to Italy on AirFrance coach through Travelocity (DIA-ATL-CDG-FLR). The partners were Delta, and City Jet. I was pleased with the price. Soon after I bought the tickets I found a multitude of negative reviews about Air ...
Pros: great service on SFO-Paris flights (non-stop!), Continental frequent flyer miles Cons: lack of standards on affiliate, City Jet- complete disregard for client safety and health
Hypothermia, safety problems, missed flights, dishonesty- this is what you risk with Air France's affiliate, City Jet.
I flew roundtrip from San Francisco to Dublin, Ireland via Paris-Charles de Gaulle. My trip from San Francisco to Paris was...
Pros: Great and helpful flight attendants Cons: No bassinet reservations, little leg space, no built-in TVs and bad customer service at airport
After two return trips (2006 & 2007) over the Atlantic )most recently May 2007) and a connecting flight each time with Air France (and Delta as Partner), I feel that I have enough experience to write an in-depth review of the airline and their services. ...
Pros: Delta Air Lines Sky Miles code share partner Cons: Very little leg room on a big Boeing 747
I flew Air France March 31, 2001 from Miami to Paris and returned April 13, 2001 from Paris to Miami. I called Air France weeks in advance to see the availability and price for the dates I wanted to fly. I was happy that Air France flew non stop from...
With a slogan such as "Making the sky the best place on earth", I should have known that I was dealing with yet another faceless corporation that shields itself behind a façade of customer relations programs littered with a litany of lame corporate ...
Pros: Nothing unless you want to hear some french Cons: Worst customer service, congested Paris airport, short attention-span to customer - forget after charging.
Flight (14 December 2006) US-to-France France-to-Turkey It has been a while I didn`t travel to Istanbul and thought that airfrance would be a good choice as far as timeliness and flight experience are concerned. I couldn`t have been more wrong. ...
Pros: good food Cons: service was not friendly, broke my luggage, late, very very old planes
I was going to take a cruise from Istanbul to Barcelona about a month ago so I went and looked for an airline. After searching around I finally decided to try Air France. I had never flown them before and I thought they had a good reputation. I...
Pros: Professional service, Good Planes, Ease of Use Cons: Business class can be expensive, Long waits to board
I take Air France for two trips each year, going from Boston to Paris CDG. Being blessed (or cursed, depending on how you look at it) with a family member who essentially flies Delta for a living, we are able to fly free in Business Class almost every ...
Pros: I ordered vegetarian meals, which were excellent. Very attractive crew - handy for taking your mind off the feeling of impending doom. Excellent selection of French wines and champagne ... and you'll need it. Cons: Safety, service, comfort, punctuality, attitude, pilot skill, professionalism. Not recommended for non-smokers - yes, you can smoke on board!
I write this opinion out of a sense of duty ... if I can save just one of you from experiencing the horror that is Air France, my mind will be a little more at ease.
I have taken 4 plane trips with Air France, or Air 'Farce' as I like to call...
Pros: Comfortable Airbus, polite staff, good price Cons: wretched "food"
When I last flew to Paris I thought I was a lucky girl for getting such a good deal on Air France. Well, I know now that the service I used to get on Air France has changed dramatically. I was lucky enough to get one of those new airbus planes. Try to...
Pros: Smooth, efficient, elegant flying at an excellent price with pre-tastes of French cuisine. Cons: On a French plane, you may expect bad reactions if you disrespect French culture.
Looking over my fellow critics' opinions of AIR FRANCE, I was surprised by the number of veteran travelers who put the airline down because a bag was lost at the airport, or on one of nine flights with the line, a person died (inconveniencing the...
Pros: Modern and clean aircraft.
Comfortable seats. Cons: I don't have any.
In my many travels, I have flown on Air France two times, both were one-way flights. I was very impressed with how clean and bright(well lighted) the cabins were.
The flight crew was courteous and professional, the food was above average for airline...
Pros: Very french, modern fleet, excellent safety record, good network Cons: Very french, busy hub, sometimes disorganized, entertainment
Air France is my number one choice should my destination be Paris. However I have done the connect in DeGaulle thing and have learned from my mistake. Here's my review:
SCHEDULE
Air France is the national and largest airline in France so...
Pros: Air France employees try to be helpful. Cons: The airline is not as efficient as the alternative, TGV high speed trains.
I flew to Paris from Chicago on United, and connected to Air France to fly to Lyon, France. While my flight on United was excellent, my flight on Air France reminded me a little of Chevy Chase's "European Vacation" and "Turbulence".
Pros: Good connections, reasonable fares, good food (on selected flight) Cons: Unpredictable service; you never know what you are going to have
I flew Air France twice and these were very different experiences. It seems that the flights that originate in France are better prepared and the service is overall better. Those originating in the US are unpredictable.
Pros: BEST service, and food Cons: prices a little steep for students
I’ve been flying Air France for 20 years, and have NEVER been disappointed by their excellent service. I flew as an unaccompanied minor (UM) from the age of 4 to age 12. I was always very well attended to and given special privileges as such. I would...
Pros: Sometimes cheap and convenient flights Cons: Horrific customer service
In October my wife and I went for a cruise in the Mediterranean. We flew American from Chicago to Paris (great flight) and then Air France from Paris to Barcelona (awful). Mind you, this is the second time that we’ve taken and hated Air France. So...
In the last few years we have flown Air France several times, with less than great
experiences each time; bad food and indifferent service was the norm. On our most
recent trip, we booked on Air France again, because we wanted to stop in...
Pros: Booking flight is fine and reservations people were very helpful. Cons: Don't get stuck flying them in poor weather.
My first experience flying Air France was a few weeks ago when I was caught in a horrible snowfall in New York (JFK)and counting every minute that my short vacation was getting shorter.
My flight was scheduled to leave at 7:50 and arrive Paris...
Pros: good food, enjoyable, freindly attendants Cons: can't think of any
I was flying Air France on my way to Greece and I was going to transfer in France. The ten hour flight would have been horrible if I wasn't on a great airline. The attendants were very hospitable and there was plenty of seating room, even in coach. I...
Pros: Food and beverages - business class Cons: None to note
What an outstanding operation !
Being a flight attendant, I have not only the opportunity to make airline experiences pleasurable, but I can also live them on a normal basis during my non-revenue travels. I've recently began a relationship...
Pros: Good food, better-than-US-airlines service Cons: Service not THAT great when compared with other European airlines
We flew on Air France a couple of months ago when traveling from D.C. to Portugal to visit my husband's family. We were flying in mid-February, which is the least busy time for flights to Europe. Having done the same last year, albeit on a different...
Pros: polite service; timely; comfortable; great food! Cons: It was difficult to communicate with the attendants because I didn't speak French and they didn't speak English very well. Movie selection wasn't too great.
If there is anything to be said about a plane trip that lasts for more hours than can be counted on the fingers of two hands, it is definitely agony. That is, unless you happen to be so fortunate as to be aboard an AIR FRANCE flight.
Pros: food, space, comfort Cons: loosing my reserved tickets
I am one of the fortunate few that gets to fly to France at least once a year. When I do so, my airline of choice is Air France. That is not to say that Air France doesn't have its problems, but I believe the good far outweigh the bad.
Pros: I'm thinking, something will come to mind eventually - Pleasant cabin crew Cons: Dishonesty, witholding information, Bad mouthing competitors, Delays, Lost baggage, L-O-N-G Lines, Disregard for customers
Recently I flew from Philadelphia to Budapest and back with 5 people. The only things even remotely positive about the trip were that a) the cabin crew was pleasant and b) I'll never have contact with Air France again.
Pros: Cheap Price Cons: Uncaring staff, poor leg room
I travelled with Air France from Glasgow to Bangkok via Paris.
The first leg was on a Embraer regional jet, it was certainly the smallest commercial jet I had ever flown. One seat, the aisle then two seats, thats it ! Having said that, the...
Pros: Cheapish fares in comparison to many other airlines on this route; food is OK Cons: Completely devoid of civility. Will not solve problems caused by their actions even when possible.
My brother and I travelled on AF2271 in October to connect to a flight in Charles de Gaulle for Johannesburg. The flight was delayed due to the actions of the airline (i.e. they allowed someone aboard with what appeared to be no boarding card, who then ...
Pros: food, liberal upgrades Cons: fashionably late, their hub
My wife and I flew to Zambia in summer 2004. Air France from Dulles to Paris (with a five day stopover) then to Johannesburg with connections there with South African to Lusaka then connections to bush aircraft to safari camp. Return was from Zambia to ...
Pros: On time Cons: People traveling with young children are punished for daring to travel with them.
I have been traveling AF for some years and my experience on them was not at all bad, especially since I used to stopover in Paris for a couple days for free. Traveling with my kids, however, was a trip from HELL. I was five months pregnant and ...
Pros: Good service, kind flight attendants, good food, decent seat pitch. AF shuttle bus Cons: CDG is confusing the first time. Monitor the news for transportation strikes.
I've flown to Europe six times in the past couple of years. Twice on AF, thrice on Lufthansa, and once on Delta.
AF is consistently the better of the three. Lufthansa's seat pitch must be designed by a midget Dominatrix.
I'm 190 cm tall, 110...
Pros: Problem was eventually solved Cons: Rude, discourteous agents; wrong times posted; no self check-in; no signs
To make a very long story shorter, I will try not go into too much detail, but believe you me, there is plenty of it. :P After missing an Air France connection because of a 6-hour Delta delay, my (Swedish) husband was re-booked by Delta on Air France ...
We first flew Air France two years ago. We were warned that their hub system in Paris is inadequate – that passengers were at risk of missing connections. We called Air France to try and give ourselves more time, but they insisted there would be no...
Pros: great food Cons: poor customer service, invisible flight attendants
Recently I flew Air France from Los Angeles LAX to Papeete, Tahiti and return. This was an eight hour flight aboard a 747-400. I flew economy and the aircraft was full. There was average leg room. The seats could have had a bit more padding. The ...
Pros: Excellent service, rare in economy class these days. Good food, nice crews, comfy seats. Cons: Connection in Paris can be tiring.
Air France offers the best economy class service. Much better than Swiss, Continental, British or American Airlines. We flew from Geneva to New York roundtrip via Paris and were very satisfied. Check in in Geneva and in New York was fast and ...
flew from sfo to paris (cdg) last week and back last night. on the way there there was oily water dripping on people from the overhead lights and aircon panels. air stewards had to stuff tissues up there every few minutes (this was along the whole length...
Pros: in-flight food, service Cons: delays, lost luggage, in-flight entertainment
Over the holidays, I had the great misfortune of flying roundtrip from Tokyo to Paris (and Milan) via Air France. The tickets were reasonable considering the season and I had only positive expectations about traveling on this airline. After all, French...
Pros: Some staff are competent Cons: No legroom, old dirty planes, seats don't recline far, sparse service.
I've traveled twice on AF business class, both times from California to Paris. Here's what I've experienced for my $2000 (one way) tickets. #1. THERE IS REALLY VERY LITTLE LEGROOM IN BUSINESS CLASS, ...UNLESS PERHAPS YOU HAPPEN TO BE NAPOLEON ...
Pros: Good food. Cons: Not as friendly. Customer service abroad was not as hospitable.
This was my first time flying with Air France to London from NYC. (I really wanted to fly British Airways.) I was traveling with a friend (first time out of the country). We left from JFK and everything went smoothly until we landed and were making a...
Pros: Polite staff, communicative attendants, great food, and lots of it, many offers of beverages. Cons: One seat requested not available, take off Chicago late, no impact on connecting flight.
I recently went on a trip to Syria and Lebanon and chose Air France to travel from Chicago to Paris to Damascus, then Beirut to Paris to Chicago. The only disappointment was that I was not put in the seat that I thought I had chosen on the flight ...
We traveled on Air France from Newark, USA to New Delhi, India via Paris, France on 10-Dec-2006. We were two adults and two kids and checked-in 5 pieces of baggage. We had checked-in more than 3 hours before the scheduled departure of the flight from ...
Pros: Professional and satisfied service; comfortable environment; safe and quick flight. Cons: Less discount during the year.
I am a 20 year-old girl. In 2001, I flew from Paris to Niger with Air France to visit my father who worked in the Ministry of Foreign Affairs there. Niger, which is an inland country in western Africa.
That was my first time to enjoy Air France...
Pros: Good food, nice in-flight service, seats even in coach are nice Cons: Snotty, stuck-up staff at the airport, chaotic stand-by service
Overall, I loved my several Air France experiences. The food and comfortable seating are my most vivid memories. I didn't think airline food could taste so good unless you were in first or business class.
Pros: none Cons: unorganized; no reimbursement of additional costs; extremely rude
On December 26th I was scheduled on flight 071 from LAX to Paris, France at 9:25 pm. That afternoon I received a voice recording message from Air France stating my flight had been delayed due to mechanical problems in Papetee. Since I was already on...
Pros: Good service, good food, good entertainment, friendly staff. Cons: For some, it can be a little difficult to sleep in the seats.
Being a 17 year-old student and having never been on an airplane in my life beforehand, I have to admit that I was scared the minute that I stepped into JFK airport in New York (this was a trip to France with 24 of my fellow classmates and three ...
I am of French nationality and live in the US. For the past 10 years, I have traveled between the US and France several times a year almost exclusively with Air France to build customer loyalty with them. A few weeks ago, I learned early in the ...
Pros: the plain works Cons: Too Many to write here dont fly theme
This year I had this misfortune to fly air France. In the past I considered Air France to be a good airline as it is state owned, however had never flown with them.
With my work ( Television producer) I fly weekly to many countries around the...
Pros: Nice service; comfortable seats; 2 meals served Cons: Charles de Gaule airport; late take off; misplaced luggage; short connections
I flew with Air France on July 25, 2005 from JFK to Rome. The flight was about 45 min - 1 hour delayed taking off. This was not necessarily their fault but it caused the group I was with (about 47 people) to miss the connecting flight in Paris to Rome. ...
Pros: friendly service people, okay food Cons: lost baggage, dishonesty, customer comes last, disorganization
I got to CDG on time January 6 to find that my flight had been over-booked by 42 people. Somehow I did manage to get on to the plane, but plenty of others did not, and we left more than an hour late. Arriving in Boston, already late, I spent another hour...
Pros: Compensation for overbooked flights, cute staff, delicious inflight food, self-serve drinks Cons: Routinely overbooked flights, reputation for losing baggage
Thanks to the European Union's agreement in January to boost compensation for air passengers who are "bumped off" overbooked flights, or suffer from the cancellations or delays, Air France is the place to be. As long as you come to the airport 3 hours ...
Pros: True French experience, where *you* be the one to be having the fun ... Cons: ... accordingly don't expect to be thanked for oppressing the workers.
I love Air France as it is just so quintessentially French. Unfortunately (or perhaps fortunately) this review pertains to intra-European flights only. Living in Paris, Air France is usually the cheapest (youth fares) and most effective way to fly ...
Pros: can't think of any Cons: lousy food, awful customer service, attitude problems, total disregard for customers
I flew Air France in May from PHL to Marseille. Although I had flown Air France 2 years before and hadn't been happy about it, I decided to give in another try.
So here I am at the check-in counter in Philly, standing in a long line. Once we...
Pros: Great food, good price, good range of destinations Cons: Lost baggage, odd movie choice
I've taken six flights (i.e. three return flights) on Air France in the past two years, and they've failed to deliver my luggage on five of those occasions. The big problem appears to be changing flights in Paris. Even a two (or one occasion three)...
Pros: food and comfortable seats Cons: incompetency in transfer flights, apathetic attitude, lack of accountability for lost baggage
I consider myself a seasoned traveller with a lot of patience, but AirFrance really pushed me over the edge with their unmatched apathy & inefficiency. On what was supposed to be a simple flight from Rome to Philadelphia (with an hour layover in Paris), ...
Pros: cheap ticket Cons: every aspect of their service was awful
The title of this opinion pretty much represents the extent of my knowledge of French, so it's appropriate that I apply it to Air France, who gave me a horrible, dreadful flight between Paris and New York.
Pros: Awesome crew, wine, veggie food Cons: smoking on some flights allowed in certain areas of the craft
Hi
We air travellers really don't know how bad the usual levels of service are till we experience a good one. The flight from Paris to Mumbai was an amazing experience. I have a feeling that people are moved to write on epinions only if they...
Pros: Extensive schedule, SkyTeam Alliance with Delta Cons: Business Class not very comfortable, Non-French speakers beware, CDG is horrible
I travel alot, mostly within Europe. So far I have been able to avoid Air France but a few weeks ago my schedule dictated I fly AF three times. Twice within Europe and once across the pond. I was not impressed.
Pros: Three Beers.... Cons: Lost Luggage, High phone bills from calling the world to find out information
After recently returning from a trip home to Northern Ireland, I had that awful experience we all hate of turning up at the luggage collection to find your bag has not arrived. After the usual bureaucracy handing over my details, I hoped my luggage...
Pros: Cheap tickets Cons: Bad Service, High chance of loss of your baggage, Company don't care about customers, In case of a complain no further contact information provided
When I moved to the States a few months ago, I unfortunately booked a flight with Air France because the ticket was much cheaper than for other airlines.
The service on board was poor (only four English Newspapers for all passengers) and the...
Pros: Great service, good network, best FFP Cons: strikes
This is Air France's motto. And they do it.
Air France is a great airline with superb service. I have flown with them for the past 3 years between Johannesburg and New-York via Paris and have found that the staff in all 3 locations are...
Pros: Standard in-flight service Cons: Be prepared for a day without your luggage
Of the 4 times I've flown Air France on business, my luggage has been delayed 3 times. The in-flight service in the business cabin is pretty good: the usual gourmet food, drinks, etc. But hold on to your luggage!
As a study abroad student this past year in Lille France, I was given the opportunity to take a two week trip to Kiev, Ukraine. Air France was my budget choice for the trip and turned out to be by far the best! First I'll describe my trip, and then the...
Last summer my family and I flew to Paris from Chicago on Air France.
The food was excellent and most of the flight crew was pleasant. After four hours on the plane my granddaughter had to use the restroom. There was a line of about four...
Pros: Courteous, Friendly, Punctual, EXCELLENT AIRLINE. Cons: Its a long flight, but then again I did fly from SF to PARIS nonstop.
As a UCBerkeley college student traveling to France for a trip in early January, I expected a long, tiresome flight. To my surprise, it was the exact opposite. I can honestly say my flights (from San Francisco to Paris, and from Paris to New York) on Air...
Pros: terrific service, smooth flying, bilingual attendants, personal TV/Game Center Cons: none
Last February, my family and I planned out a week-long trip to France, and decided to fly Air France. Thank God we did, because it was a pleasure flying! First let me start by saying, that you pray that there is another American Airlines strike when you...
Pros: Friendly, efficient staff, even under pressure. Cons: They did lose luggage and tried to involuntarily bump us from our flight.
A few years ago, I visited France for 3 months, through a program sponsored by Texas A&M University and the University of Montpelier. This was my first opportunity to fly on Air France. I've flown to France before, but my previous flight was on...
Pros: Last flight out of Paris to LA Cons: Everything else
Boy do I remember this trip...kind of like you remember a tooth being pulled. I made a last minute decision to grab an Air France business class seat from Paris to LAX and boy did I regret it.
Pros: Air France North-America, food, Cons: Air France Europe, difficulty to use air miles in the summer
Over the past 2 years, I have flown 8 times from LAX to Paris, including 5 times on Air France. All my trips were coach. The other airlines were United, American Airlines & AOM
My first conclusion is that when everything goes well, Air...
Pros: first class amenities, service that doesn't get in the way. Cons: Well, it still is a long flight--nothing Air France can do about that!
Avoid the Coach Class Hell on International Flights--Fly Air France!
I was dreading the trip from Paris to Atlanta. Last March I worked in Europe more than I did in my office in the U.S., and the last thing I wanted to do was board another...
Pros: Fast, Friendly, French! Cons: Less than ample leg room
Traveling with a large family group (10 people) from Atlanta to CDG Airport on Air France was both enjoyable and memorable. Our family, including three teens found Air France a comfortable and friendly experience. Upon boarding, one is immediately...
Air France has an overall very good level of service especially if compared to american companies. From my long experience on their flights I have noticed that they particularly care about the comfort of flights.
As a New Yorker living in Paris, France, I am most likely to fly Air France when coming home to visit family and friends. In the past 11 years living abroad I have seen an incredible improvement in Air France's service and comfort.
Pros: The food is tolerable ,but you better like Pate Cons: Rudeness, and very poor service
I travel every month from Houston Texas to NDJamena Africa via a 15 hour layover in Paris,(CDG)using Air France,or as they have become to be known Air Chance.Air France are the only airline that flies into NDJ (NDJamena) and they know that they have a ...
I had a very bad experience with Airfrance,I had a long trip form Brisbane ( Australia ) to Hong Kong, Paris, Yerevan, and back From Brisbane it was Qantas and it was great but after that it was airfrance, 12 hours from Hong Kong to Paris we ...
Pros: Friendly Crew, clean and new interior, extensive network to European cities Cons: Fares quite steep, little legroom
Long flight form Singapore-Paris-Dublin and back from London-Paris-Singapore. Baggage was transferred properly from CDG to Dublin
First thing i noticed was the new, clean and stylish looking interior of our 777 plane. Reflects the trendiness of the...
Pros: Frequency of flights. Cons: Expect to lose your luggage.
Flying Air France is a hassle. Although the planes are relatively comfortable, with good entertainment systems, the service is terrible. The staff ranges from not very helpful to downright rude. On a flight from Paris to Geneva, they somehow lost my...
Many staff speak English, and many don't. Yes, this goes for Air France and CDG as well. Big deal. The staff is perfectly fine. There are ways to get around the language barrier, unless you are an annoyingly demanding passenger. Air France has a...
Pros: Food, state of the art airbuses, pleasant staff Cons: A little pricey
I have flown with Air France many times due to frequent trips from the US to France. While there are a lot of negative comments generally made about the French, I have never had a bad experience with Air France. The staff is always courteous, helpful, ...
Pros: Free cheap wine Cons: Rudeness
Incompetence
Expect lost luggage
The French are world famous for their rudeness, but the Air France staff at Charles De Gaulle has the notable distinction of being also completely incompetent.
While traveling through Charles de Gaulle recently my flight was delayed several times,...
Pros: Nice planes. Nice food. Cons: Jerks running the company
I'll make this brief. Flying out of CDG airport in September, we arrived at the Air France counter 60 seconds late, compared to their suggested time. Ninety seconds late according to the AF personnel. We were told we were too late to board and that ...
Pros: low price, standard seating, french-speaking stewardess, more than average food Cons: poor way of handling with customers whose luggage has been lost or stolen
Hereafter is a letter describing the way AIR FRANCE dealt with the loss of myluggage. Basically, they never acted in a proactive way, and I had to ask again and again for reimbursement, and explain again and again that my luggage has been lost. More...
I flew from Oslo to New York via Paris with Air France and Delta airlines on codeshare. I fly frequently in my work. The staff at Oslo did not manage to check us in all the way. We tried a lot of times and told that would be a problem in Paris. They ...
Pros: Free food and wine Cons: luggage, beneath minimum courtesy, acceptance of responsability standards, impossible to contact
At the Air France Customer Relations desk in Paris, CDG airport, I was refused medical assistance as I was about to pass out and go into a diabetic coma. I asked for a doctor when I arrived at the desk, and was told to wait until all the passengers ...
Pros: They did accommodate my wife on the next available flight. Cons: Worst in-flight experience. The politeness in interactions was missing totally.
My Wife flew the Air France flight from Bangalore, India to Boston with my 2 year old son. Air France has advertised in the Bangalore media about it being a very good carrier to the US/Europe, good staff and so on - to attract the ever growing flight ...
Pros: Reasonable price. Good food and wine. Cons: Careless handling of luggage.
Air France can not be trusted with checked baggagee. When I flew from Brussels to Newark with a connection in Paris a few years ago on Air France they lost my luggage. In Paris I was lied to and told my luggage was on the plane. Only after a long wait...
Pros: Individual TV screens on some flights. The flight attendant said my son was beautiful. Cons: DeGaulle airport, cramped seating, bad food, no boarding system in France.
Air France was really bad for us. We got switched to Air France when our Flight with AlItalia (see that review) was late and we couldn't make our connecting flight. At the baggage check-in, the agent took our stroller and guaranteed that we'd have it ...
Pros: Delta is at Charles de Gaulle, and the person there was nice and helpful. Cons: Everything!
I recently traveled through Charles de Gaulle and had the unpleasant experience of dealing with Air France employees. Our flight to Paris had been delayed by an hour causing us to miss our connection. Not only were the Air France employees not helpful ...
Pros: they got me there and did not crash Cons: horrid snobby and completely disrespectful customer service, no sense of 'service'
I fly a lot. And I have never encountered such unabashed rudeness and total indifference towards their customers needs that I have encountered at Air France. I was flying from Buenos Aires to London via Paris, carrying a lot of luggage. Before the trip ...
Pros: nice planes, on time, good food Cons: rude and hurtful customer service
In an emergency after having my passport stolen, I needed a new flight back home to Istanbul from Madrid. I booked a flight the night before through an online website and KLM (Air France's partner). I arrived at the airport at 7:05 to check in. An ...
We traveled on Air France from New York to Delhi on July 3, 2002 through Paris. Our bags were mishandled and we received our luggage 3 days late. We filed a claim report and were told that our bags would be received by July 6. On July 6, we called Air...
Pros: Child meals are very nice. Cons: Never heard of Gate Checking a stroller
Air France will NOT gate check a stroller and even if it will fit in the overhead bin, our Peg Pilko did and they let the bin fly empty rather than let our stroller use it. They will remove a stroller brought onto the plane, check it and force you to ...
Pros: Good Destinations - Frequency - Price - Decent Food and Movies Cons: CDG Airport - Unpredictable Food - Old Airbus - Luggage Mayhem
I take Air France between 4 to 6 times per year from Italy to the United States. Why? Continental Miles and generally the cheapest tickets, not to mention 7 flights from Florence to Paris per day. I have usually been very lucky in that I get put on a new...
Pros: Wonderful food, helpful attendants, very positive impression in short flight within Europe Cons: Small planes for short flights
I recently (July 2002) flew Air France, operated by Grandalf Airlines from Milan to Paris and back. The flight was about 1.5 -2 hours long. These were small planes (I think the brazilian ones) with large leather seats, two on each side of the aisle on...
Pros: We arrived alive Cons: Inedible food, rude service, lost bags, and shabby aircraft
I stepped onto the AirFrance 777 and quickly noticed how shabby the interior looked - this plane couldn't have been more than 7 years old, yet it looked like it was 40! The male flight attendants in my cabin (coach) were rude and unfriendly, and either...
Pros: Good connection Cons: Old planes, poor service, poor food
I was booked on flight Air France AF 090 from Paris to Miami. The flight was late more than 1,5 hours. The check in for business class in was terrible. We had to wait in long lines. The plane looked very old. The cabin was worn.
The seats were...
Pros: None, other than it controls Paris CDG Cons: Service sucks, seats suck, totally overpriced, and do not value frequent flyers
I have now lived in Europe for four years and flown all of the majors. I currently live in Pairs and therefore have the misfortune of being in a captive Air France market. Their personnel are consistently rude; they do not work to help frequent fliers...
Pros: I found nothing positive about my experience with Air France. Cons: The entire experience was one big Con.
I have never come across an airline that treats their customers so badly. I called to buy tickets using American Express points as miles. They wouldn't tell me what the taxes were before I transferred the points. Only after the points ...
Pros: Decent food, attractive looking staff (isn't that shallow) Cons: Worst customer service I have ever encountered. Old planes.
My nightmare begin when I was mugged on my way to the airport in Spain. I continued to the airport and went to the Air France ticket office (bleeding and bruised) asking her what I should do since my ticket and passport were stolen. She pretty much...
Pros: ??? Cons: Delayed baggage.
No sense of customer service.
I am Italian. I am sending this e-mail because this summer
I had my baggage lost TWICE at Paris Charles De Gaulle
airport.
I speak currently French and for the last ten years I spent
my summer holidays in France. Usually I fly...
Pros: They (wink, wink) allowed me to keep my souvenir knives??? Cons: See Body of text above "Pros".
While being screened for boarding in Paris on a flight headed for the U.S., the French screeners opened my carry-on and went though almost every wrapped gift I had purchased in Italy. (In Italy they wrap purchases more often than not.) It seemed ...
Air France is one of the biggest airlines with the worst customer service. On first impression, the plane looks old and the cabin was a mess. Taken for granted that the flight was on transit from Paris. However, it was still not up to standard. The...
Pros: Good food and attendants coming FROM France
Cons: Treated Like Cattle
I travel to France every year. This was the last year I'll fly Air France. After arriving in Paris, I waited hours for my connection to Bordeaux. On a very long line, waiting to check in for the connecting flight, I learned from other passengers that...
I went on a trip to India in December on Air France airlines and it totally sucked. I find out when i go to the airport that the they are on strike. So then they put us on another flight from here to France and then on Air France we went for a hour and...
Last January I flew from Washington dc, to paris france, on Air France. The conditions while taking off were very hazardous, snowy, ice, and the turbulance the way there was the worst i have ever seen. This of coarse is not under Air Frances controll,...
Pros: efficient staff, good food Cons: none really
I flew Air France for the first time in October of 1999. I was taking a trip to Manchester, England via Charles De Gaulle airport. I found that my overall experience with the airline was good. My flights were on time, always a very smooth flight....
I've flown at least 40 times with air france because I live in France.
This airline is simply one of the worst in the world.
For example take business class:
I've flown about 30 transatlantic flights on air france the food is always...
I flew Air France from Shanghai to London in 1998. The long flight, I believe was 15 hours or so, only had ONE MEAL and it was a mere 1 hour into the flight. I was only served a sandwich. And guess what = the sandwich was rotten as I found out during...
Flight delays with no help from the staff (who are rude and insensitive) though our connecting flight only operates twice a week ! All they wanted to do was pass the buck to Paris. Quote "Well if you don't make it they'll sort something out in Paris"....
Pros: Great food, comfortable planes, professional crews Cons: Not always the most riveting movie choices
I am never quite sure why Air France continues to get a bad rap. Since 1992, I have gone to France at least once a year; many of those times, I have had the distinct pleasure of flying Air France. Never has my experience with this airline been anything...
Pros: Well connected and good service Cons: Will it continue ?
Recently, my wife and I flew Air France from France to Italy and then from Italy to Houston, Texas. The travel part was not near as bad as we feared. Air France has timely connections and good service.
Pros: None thanks it did not crash! Cons: rude & insensitive
I live in the UK and I am a frequent traveller with my two children (3.5yrs & 2yrs). I have used other airlines such as SAA, British Airways, Alitalia. In December I bought a last minute flight to South Africa on Air France(cheapest & I now know...
Pros: good food,great wine,good service. Cons: no individual monitors, translation
Last March 1999, my dad and I went to Paris, Czech Republic, Rome, Poland, and other parts of Europe. We took Air France all the way. The service was great! the food was great! and the wines are really outstanding. but sometimes we got a little problem...
Pros: excellent in-flight service Cons: one small tear on my suitcase
I flew Air France from Atlanta's Hartsfield airport to Charles de Gaulle via Air France last November. The service was wonderful. We flew in the business class cabin.
As you enter the aircraft you are given socks and a blanket so you can relax for...
Pros: Food, service Cons: Old planes, French attitudes, bumpy ride
A friend and I recently went to Paris and Amsterdam for spring break. We bought our tickets on Priceline and flew Air France roundtrip JFK to Charles de Gaulle. This was my first experience on Air France, and I have to say, I was pleasantly surprised....
Air France
or as I would say a hell in air. There is a couple of reasons why they have cheap prices on their flights. here is some of them.
I have been flying around a lot in my life with several different air lines and hey just accept it we...
Pros: service, smooth flight Cons: not a modern plane
In sharp contrast to my Alitalia flight, Air France gave us great service, very good food, and a pilot that spoke English as well as French. Most importantly the flight was smooth and we had a good landing. The airplane was not very old but was not one...
Pros: none whatsoever Cons: easily the worst airline i've ever flown in my entire life.
I hate Air France. I got to the airport 10 hours early in Paris to get back to America.. I am 6'6".. I requested an exit row seat, or at the least, an aisle seat, because being stuck in the middle is pure torture for me. Because I was there so ...
Several years ago I flew to Paris on Air France. Overall the experience was okay. First of all the seats are not very roomy (I'm not a big person), there was not much leg room either. It's a long flight from Los Angeles to Paris and I expected to be...
Pros: Often, good food Cons: Bad seats, Bad Service
In Europe Air France has good connections between Paris and any European city. Overall, for me, they rate very low for service, they are inflexible, and very often see the passenger as a "problem" both on the ground and in the air. The seats in...
Pros: Good food and good service. Cons: Smoky, cramped, and long toilet lines.
I was not very impressed with this airline. The airplanes were very cramped with little leg room and the lines for the bathroom required a 15 minute wait. It was smoky in the plane because the smoking section was separated by just a curtain. Except...
I was on a France Air plane from Athens to Paris, then from Paris to Philly, where i connected with NWA to get home to Detroit. On my adventures, i had the pilot almost crash taking off from Athens with a near miss with a smaller charter jet. Landing in...
I bought tickets to Europe from Air France but had to cancel my trip. I called Air France for a refund and sent in my tickets about 2 months ago. When I call (and I have called over 5 times with hold times averaging 30 mins!), the agent says that the...
Pros: Polite customer service. Cons: Ridiculous restrictions. Terrible to customers.
My parents bought a pair of tickets through Travelocity, but made the mistake of not getting tickets for the right month. They meant to fly in June, not April.
Fact: the price for the tickets in April was the same price in June, so Air France...
Pros: Flights were never more than 45 minutes late!! Cons: Rude! Pathetic service!! Not bothered about passengers!!!
I was on a 8 hr flight from Cincinnati to Paris. They ran out of vegetarian meals or meals containing NO beef before they got to my seat and I was near the front of the aircraft. I am Hindu and do not eat beef. I do eat other meat and fish but all they ...
Pros: Their robot responded in 24 hours even if with a useless answer. Cons: Indifference in my information need, lack of attention, robbing my time, useless responses.
I emailed the so-called "Customer Care" of their Flying Blue frequent flyer program, of which I'm a long standing member but never asked for an Award Ticket. I asked, "Can I redeem an Award Ticket for my son or only for myself?" It is a simple ...
Air France Business is really really bad by berlinmike ,Sep 14 '08
Pros: Friendly staff Cons: No comfort, bad cheap food.
I flew TXL-CDG to Tel Aviv in July 2008. Fly very frequently but have not flown Air France for a while. Did not expect Singapore style on the 4,5H flight from Paris to Tel Aviv but not Easyjet either. Well, my experience was much more like Easyjet than anything else. The seats are more or less economy with the only difference that the middle seat is kept free. The pitch is terrible. Now.... for the food. One expects something that comes from the national airline of France. Well, wrong again. I had ordered Gluten Free food and got that. But, how cheap can they be? The lunch was boiled fish on rice..... and for dessert? It was an Alpro Soya Dessert! Yes the ones that comes in a four pack costing approx 1,8€ for the four pack. Is that a dessert for anyone? So, how does it fit in Business Class? Shape up Air France, you must know you can do much better than that! Fly Swiss a couple of times and learn. Or even better, fly Emirates or Singapore once and just watch how they do it.
Pros: Professionalism, food, individual flight entertainment, and, most importantly, a transfer assistant in Paris. Cons: Seating arrangement on boarding. Lengthy transfer in Paris.
Impressive. Turned out to be a uniquely French experience. Main leg to Copenhagen was AF from Newark, NJ to Paris. What was noticeable was the professionalism, food, and distractions. Other unique notes were the self serve watering stations and drawing of curtains after hours.
No Complaints for Air France by honestreview27 ,Jun 27 '07
Pros: Service, On time flights, FOOD, Luggage handling, Cons: There was only one general tv screen for everyone in coach.
Hi flew on Air France from JFK to Paris CDG, then from CDG to Rome, Fiumcino.
Not only were customer service representatives courteous they were also willing to go our of their way to help my mom and I when in need.
What really impressed me was on Thurs. 6/21/07 I arrived at the airport at 6:45 for a 7:15am flight. In my mind I knew we missed the plane due to tardiness. Not only did we get on the plane just in time but Airfrance did not loose not one of our checked in lugagges!!!!
I give Airfrance 5 stars for Service, Promtpness, Courteouness, & Food
Pros: the counter staffs at Tehran airport were very accommodating Cons: Flight crew had no control over the situation
I traveled via Air France last week, January 6, from Tehran to Paris. This is normally a 6 hours flight. I did not arrive at Paris until January 9, 3 days later. Unfortunately I had the most awful experience in my life. I had to spend 3 days in and out of airplane with a record seating on the runway of about 25 hours.
Flight crew and captain were the most inexperienced personnel I have ever seen. Flight attendance was also unbelievably inexperienced and unprofessional in dealing with crisis. I could say that, because I spent more than 32 hours with this crew inside the airplane. Yes, the flight was grounded for more than 25 hours with 270 passengers and flight crew on the runway with limited amount of food and drink with cranky passengers and snooty stewardess.
We are still waiting for feedback from Air France about the situation and reasons for such treatment of passengers.
This was the last time for me to travel via Air France does not matter the destination or price.
I had my share of spending time with snobby and inexperience flight crew.
Requested Muslim meal not provided by intelfun ,May 27 '07
Pros: Reasonable fares, relative accuracy in the arrival and departure times, smooth landings. Cons: Extremely narrow seats, very narrow legs space, and read my above review as well.
As a Muslim person I have notified my travel agent that I need a Muslim (halal) meal on the flight. Once in the air, a meal was serviced to me before everybody else with the mention _Muslim Meal_ on it, but as the crew started to service everybody else, I noticed that they got exactly the same meal I have been given. I wouldn't claim that everybody was given a Muslim meal, because all meals, as I noticed, INCLUDING MINE, contained a mini-sausage which, I believe, contained pork.
If they do not wish to accommodate Muslims with Halal meals on their flights, they can simply state it somewhere.
Pros: Their nicely designed cabins, and great service. Cons: They tend to be more expensive than others.
Air France has always been a delight to fly on. Their long haul flights are definitely their strong point. The A340 they use on many North American routes are very, very comfy! They have PTV's and the seat pitch is perfect (well, I'm not 6 feet tall). The service from the check-in agents to the cabin crew is way above average.
The smaller negative points I have found are that since they offer better-than-average flight quality their prices can be higher than other carriers but I am willing to shell out for a comfy, happy trip.
I would recommend Air France to anyone looking for a relaxing getaway they want to start when they board the plane.
Not the right choice for the passengers with babies. by sunray107 ,Jun 09 '06
Pros: affordable fares for non-stop transatlantic flights Cons: unfriendly staff, no assistance provided to the passengers with children .
We were travelling with our infant son from Washington to Paris. We were checked in by an intern or newcomer or whoever that lady was. It took her forever to do that. 2 or 3 of her colleagues came to assist her. Meantime my son was getting very uncomfortable. and this people could hardly spell our names and the final destination.
Couldn't they find a single passenger or at least the one without babies to start the training for their new staff members? Generally, I was shocked by how unfriendly the staff was. I am an experienced international traveller.I have tons of choices of transatlantic flights. This is the last time I used Air France. Flying overseas with infant is hard enough. I don't anyone, especially, people who are supposed to help me add up to my stress.
Pros: Relatively cheap Cons: Horrible check in computer system
My wife and I went to Italy for our honeymoon in January 2005. We were to return from Milan via Paris to Singapore. We checked in 5 hours early at the Malpensa Airport in Milan. The counter staff there tried to check in both flights for us. However, they were unable to allocate for us seats that were next to each other, even though their computer system clearly showed that many empty seats were available. They told us it was a known problem, but apparently nothing had been done about it. As a result we were given separate seats on our long flight back home.
Be prepared to be separated from your loved ones when you fly with Air France even when seats are available.
Quality service, good aircraft by tc211 ,Dec 13 '04
Pros: Good service, flight attendants and young and friendly Cons: None
Solid service on roundtrip Atlanta > Paris > Singapore flight. Flight attendants were young, and friendly. All spoke at least English and French (of course). The aircraft was a newer Airbus with TVs in all the seats (in couch). Your choice of TV shows, movies, or live in-flight map. The flight was comfortable and food was good. I'd recommend flying Air France based on my experience.
Pros: good games on flight, offered drinks regularly, Cons: long delays, no explanations, limited in flight entertainment compared to other airlines
Flew from Hong Kong via CDG to Heathrow with Air France. It was my first flight with Air France having always chosen different air lines. Flight from HK was average, however the food was tasteless. In flight entertainment was limited, only showing a few films.
However, the fun started in Paris, after a 12hour flight to CDG, I found out my flight to London was cancelled, then had to queue for ages in order to change to another flight which was delayed for 4 hours as well with no explanation!
Then when we finally got on the plane, we had to wait there too!
Although, the flight from HK wasn't too bad, the flight to London was a disaster and because of this i would not recommend Air France to anyone unless they enjoy being messed around. I have never had any problems like these with other airlines ive flown. I will not be flying with Air France again!
Worst Customer Service I have ever seen! by blueskies39 ,Jul 23 '07
Pros: Absolutely none Cons: Customer service, attitude of the in-life customer representatives
Air France service reminds me of pirates back in the dark ages. We were told that we will be charged a certain amount for a change in ticket over the phone upon 3 different and separate contacts. once we got to the terminal, we were charged 4 times the original price. They fully utilize the fact that the customer is at the gate with no options, but to pay and get on with their lives. This is nothing less than theft in my opinion!!
Pros: Will let you know if they let me on next time... Cons: Utterly unhelpful and arrogant
Booked with Air France on Dublin - Paris weekend flights recently. Asked helpline if I could change outbound flight as I got day off, was not able to do this, so informed them I would fly out with someone else. No problem, they said. When we tried to board for return leg, we were not let on the plane, as we were told our tickets were now invalid. For an honest mistake, which we had informed them of, there was no possibility of getting home without paying a 600 euro one way fare each. No other airline in my experience has been this difficult. Flew home with Aer Lingus the following day instead.
No reply from Customer Service two weeks after faxing the details of the incident, as instructed by ticket office on the night in question.
Pros: The planes didn't crash. Cons: Uncomfortable, old planes. Not very personable staff.
I had the misfortune of flying from Amsterdam to Paris, then Paris to Amman on on an old Air France Airbus. The stewards were not very nice, and the seats were even worse. An extremely uncomfortable flight. The only thing worse than the flight was the Charles DeGaulle airport in Paris. It was old, run down, and had a poor layout, relying on buses to shuttle you around. Plus, the concessions stands and food choices sucked.
Customer service hung up on me 8 times before getting to some idiot who could give no valuable information.
This was concerning a refund over a year away for a medical problem.
Received written responses that further humilated and denied a legitmate attempt at refund requests. Everything is in writing and everything is in their favor. The only way to deal with this airline is through legal action.
Take your bonjour and stuff it.
Soured me on a lifetime wish to visit France and Europe.
There are much nicer places in the world thank you Air France for letting me realize that.
Air France has a very bad hurricane policy. I've realized that most airlines with flights from/to Miami offer reasonable possibilities in changing both the itinerary and dates. With Air France I was not able to postpone my trip more then a few days.
A suggest that you consider this carefully when you go to Florida and the Caribbean. I found United to be good, British Airways OK and Air France at the very bottom.
Pros: Polite in-board personnel Cons: frequent lost luggage from CDG. Rude personnel.Have to argue for Hotel accomodation if miss connexion.
4 trips flying Elite to Europe in the last 12 months( Paris, Barcelona, Venice,Geneva). Lost luggage in and out of Paris on same trip. No concerns or interest from ticketing agents. Had to argue to have AF pay for an hotel due to missed connection and was finally sent after complaining to a Motel of Minus 1* category. I have to go to South America next month from Montreal. Never again will I fly on Air France, if I can avoid it. Must add that AF has not yet located my lost luggage from CDG-JFK after 48 hrs!!! Fly any other Airline if possible especially if you are flying through CDG airport
The worst customer relations. by voyageur ,Dec 08 '04
Pros: still looking for one... OK they are French Cons: bad customer relations, indifference, bad attitude
Trying to negotiate an agreement to make changes to a ticket was a horrendous experience. I have never seen a company care so little (read not at all) about keeping a customer.
Save yourself some aggravation.
Pros: na Cons: As I mentioned, customer service sucks big time.
The worst customer service you can imagine! You wait hours on the phone and have very unfriendly customer service people on the phone. If you are a member of the frequent flyer program, don't expect any credit of your miles (especially from partner airlines). I waited 30 min. on the phone today to hear that they cannot credit me my miles (for a domestic US flight) without an explanation letter from Delta about e-boarding passes. Isn't this crazy?
YES, AIR FRANCE DOES SUCK! by annfromtexas ,Jul 14 '08
Pros: Nice Boeing 777 airplane, stewards (some) nice Cons: diabetic food is nasty-cold fish for an 11 year old
I love Paris, but I also hate CDG airport. I had never flown with Air France before, but I appears that a lot of people in Egypt and Greece know not to fly with Air France. We traveled Dec-Jan 07 to Egypt and Greece. We spent 7 days of an expensive vacation without luggage. The worst part was the lies. Air France lies..they give you hope that you will "get your bags tomorrow". Well, $140 for phone calls, and hundreds for clothing, etc...(Did I mention I was traveling with a handicapped child?). Not to mention the money we spent tipping (a way of life in Egypt) just to try to get some help! Whenever we mention that our luggage was lost, the guides would laugh and say "Air France, yes" you don't even have to mention the name of the carrier. In Greece our driver said that they call it Air Chance in Greece.
DO NOT FLY AIR FRANCE unless you carry-on your bags, and I agree with others that you should avoid CDG if at all possible.
Worst flying experience ever with Air France from WAshington DC to Athens, Greece and back by morr ,Sep 08 '09
Pros: I have nothing good to say about my Air France flight. Cons: I will never fly this airline since they made no effort to do anything
In July my husband and I paid extra for the leg room to fly from Washington D.C. to Greece. Before we even took off the flight attendant moved a huge, sick man next to me. He took over half of my seat! He did not pay extra and he coughed and cleared his throat for 8 hours nonstop! On the way back, we sat next to another sick man for whom they called the doctor. This man smelled so badly that we got headaches that lasted into the next day! Not only that, my crate of olive oil never made it back. They said it was leaking. No way. It was inside a wooden crate, lined with cardboard and the metal can was professionally sealed! They refuse to reimburse us for anything!
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