Air France

Pros: Their robot responded in 24 hours even if with a useless answer.
Cons: Indifference in my information need, lack of attention, robbing my time,  useless responses.

I emailed the so-called "Customer Care" of their Flying Blue frequent flyer program, of which I'm a long standing member but never asked for an Award Ticket. I asked, "Can I redeem an Award Ticket for my son or only for myself?" It is a simple ...

Pros: Smooth flights, free refreshments, inexpensive tickets.
Cons: Cramped seats, dealing with de Gaulle airport.

My husband Bill and I took a trip to Paris over the weekend. Even though we live within driving distance of the French capital, neither of us wanted to drive several hours and then have to figure out parking. We'd heard all of the horror stories about ...

Pros: I found nothing positive about my experience with Air France.
Cons: The entire experience was one big Con. 

I have never come across an airline that treats their customers so badly.  I called to buy tickets using American Express points as miles.  They wouldn't tell me what the taxes were before I transferred the points.  Only after the points ...

Pros: NON
Cons:

Bad for long distances
unprofessional

I had a very bad experience with Airfrance,I had a long trip form Brisbane ( Australia ) to Hong Kong, Paris, Yerevan, and back From Brisbane it was Qantas and it was great but after that it was airfrance, 12 hours from Hong Kong to Paris we ...

Pros: Well-maintained aircraft, cheerful cabins, smartly dressed attendants, great schedules.
Cons: Air France can be expensive.

Christmas 2007 ~ New Year's 2008 was spent in Lisbon, Portugal, and since the trip was not planned-in-advance, using OnePass miles was a better option than buying a ticket; a round-trip economy ticket cost only 50,000 points. Since ...

Pros: Good service, good food, good entertainment, friendly staff.
Cons: For some, it can be a little difficult to sleep in the seats.

Being a 17 year-old student and having never been on an airplane in my life beforehand, I have to admit that I was scared the minute that I stepped into JFK airport in New York (this was a trip to France with 24 of my fellow classmates and three ...

Pros: Food, state of the art airbuses, pleasant staff
Cons: A little pricey

I have flown with Air France many times due to frequent trips from the US to France. While there are a lot of negative comments generally made about the French, I have never had a bad experience with Air France. The staff is always courteous, helpful, ...

Pros: They (wink, wink) allowed me to keep my souvenir knives???
Cons: See Body of text above "Pros".

While being screened for boarding in Paris on a flight headed for the U.S., the French screeners opened my carry-on and went though almost every wrapped gift I had purchased in Italy. (In Italy they wrap purchases more often than not.) It seemed ...

Pros: Friendly, accommodating (within reason), entertainment, decent food.
Cons: Transfer time less than one hour not recommended.

My husband and I booked a trip to Italy on AirFrance coach through Travelocity (DIA-ATL-CDG-FLR). The partners were Delta, and City Jet. I was pleased with the price. Soon after I bought the tickets I found a multitude of negative reviews about Air ...

Pros: They did accommodate my wife on the next available flight.
Cons: Worst in-flight experience. The politeness in interactions was missing totally.

My Wife flew the Air France flight from Bangalore, India to Boston with my 2 year old son. Air France has advertised in the Bangalore media about it being a very good carrier to the US/Europe, good staff and so on - to attract the ever growing flight ...

Pros: none whatsoever
Cons: easily the worst airline i've ever flown in my entire life.

I hate Air France. I got to the airport 10 hours early in Paris to get back to America.. I am 6'6".. I requested an exit row seat, or at the least, an aisle seat, because being stuck in the middle is pure torture for me. Because I was there so ...

Pros: Problem was eventually solved
Cons: Rude, discourteous agents; wrong times posted; no self check-in; no signs

To make a very long story shorter, I will try not go into too much detail, but believe you me, there is plenty of it. :P After missing an Air France connection because of a 6-hour Delta delay, my (Swedish) husband was re-booked by Delta on Air France ...

Pros: Nice planes
Cons: Terrible customer care

I am of French nationality and live in the US. For the past 10 years, I have traveled between the US and France several times a year almost exclusively with Air France to build customer loyalty with them. A few weeks ago, I learned early in the ...

Pros: Great and helpful flight attendants
Cons: No bassinet reservations, little leg space, no built-in TVs and bad customer service at airport

After two return trips (2006 & 2007) over the Atlantic )most recently May 2007) and a connecting flight each time with Air France (and Delta as Partner), I feel that I have enough experience to write an in-depth review of the airline and their services. ...

Pros: Professional service, Good Planes, Ease of Use
Cons: Business class can be expensive, Long waits to board

I take Air France for two trips each year, going from Boston to Paris CDG. Being blessed (or cursed, depending on how you look at it) with a family member who essentially flies Delta for a living, we are able to fly free in Business Class almost every ...