Air France

Pros: None
Cons: Forget about any refunds

I bought tickets to Europe from Air France but had to cancel my trip. I called Air France for a refund and sent in my tickets about 2 months ago. When I call (and I have called over 5 times with hold times averaging 30 mins!), the agent says that the...

Pros: Polite customer service.
Cons: Ridiculous restrictions. Terrible to customers.

My parents bought a pair of tickets through Travelocity, but made the mistake of not getting tickets for the right month. They meant to fly in June, not April.

Fact: the price for the tickets in April was the same price in June, so Air France...

Pros: none
Cons: Bad customer service, rude. too expensive.

Passengers, a word of advice, don't lose your restricted air ticket; Air France will not reissue the ticket.

I believe that Air France has a distorted view of customer service. The company penalize passengers with restricted tickets and treat...

Pros: Flights were never more than 45 minutes late!!
Cons: Rude! Pathetic service!! Not bothered about passengers!!!

I was on a 8 hr flight from Cincinnati to Paris. They ran out of vegetarian meals or meals containing NO beef before they got to my seat and I was near the front of the aircraft. I am Hindu and do not eat beef. I do eat other meat and fish but all they ...

Pros: Their robot responded in 24 hours even if with a useless answer.
Cons: Indifference in my information need, lack of attention, robbing my time,  useless responses.

I emailed the so-called "Customer Care" of their Flying Blue frequent flyer program, of which I'm a long standing member but never asked for an Award Ticket. I asked, "Can I redeem an Award Ticket for my son or only for myself?" It is a simple ...

Pros: Friendly staff
Cons: No comfort, bad cheap food.

I flew TXL-CDG to Tel Aviv in July 2008. Fly very frequently but have not flown Air France for a while. Did not expect Singapore style on the 4,5H flight from Paris to Tel Aviv but not Easyjet either. Well, my experience was much more like Easyjet than anything else. The seats are more or less economy with the only difference that the middle seat is kept free. The pitch is terrible. Now.... for the food. One expects something that comes from the national airline of France. Well, wrong again. I had ordered Gluten Free food and got that. But, how cheap can they be? The lunch was boiled fish on rice..... and for dessert? It was an Alpro Soya Dessert! Yes the ones that comes in a four pack costing approx 1,8€ for the four pack. Is that a dessert for anyone? So, how does it fit in Business Class? Shape up Air France, you must know you can do much better than that! Fly Swiss a couple of times and learn. Or even better, fly Emirates or Singapore once and just watch how they do it.

Pros: Professionalism, food, individual flight entertainment, and, most importantly, a transfer assistant in Paris.
Cons: Seating arrangement on boarding. Lengthy transfer in Paris.

Impressive. Turned out to be a uniquely French experience. Main leg to Copenhagen was AF from Newark, NJ to Paris. What was noticeable was the professionalism, food, and distractions. Other unique notes were the self serve watering stations and drawing of curtains after hours.

Pros: Service, On time flights, FOOD, Luggage handling,
Cons: There was only one general tv screen for everyone in coach.

Hi flew on Air France from JFK to Paris CDG, then from CDG to Rome, Fiumcino.

Not only were customer service representatives courteous they were also willing to go our of their way to help my mom and I when in need.

What really impressed me was on Thurs. 6/21/07 I arrived at the airport at 6:45 for a 7:15am flight. In my mind I knew we missed the plane due to tardiness. Not only did we get on the plane just in time but Airfrance did not loose not one of our checked in lugagges!!!!

I give Airfrance 5 stars for Service, Promtpness, Courteouness, & Food

Pros: the counter staffs at Tehran airport were very accommodating
Cons: Flight crew had no control over the situation

I traveled via Air France last week, January 6, from Tehran to Paris. This is normally a 6 hours flight. I did not arrive at Paris until January 9, 3 days later. Unfortunately I had the most awful experience in my life. I had to spend 3 days in and out of airplane with a record seating on the runway of about 25 hours.
Flight crew and captain were the most inexperienced personnel I have ever seen. Flight attendance was also unbelievably inexperienced and unprofessional in dealing with crisis. I could say that, because I spent more than 32 hours with this crew inside the airplane. Yes, the flight was grounded for more than 25 hours with 270 passengers and flight crew on the runway with limited amount of food and drink with cranky passengers and snooty stewardess.
We are still waiting for feedback from Air France about the situation and reasons for such treatment of passengers.

This was the last time for me to travel via Air France does not matter the destination or price.

I had my share of spending time with snobby and inexperience flight crew.

Pros: Reasonable fares, relative accuracy in the arrival and departure times, smooth landings.
Cons: Extremely narrow seats, very narrow legs space, and read my above review as well.

As a Muslim person I have notified my travel agent that I need a Muslim (halal) meal on the flight. Once in the air, a meal was serviced to me before everybody else with the mention _Muslim Meal_ on it, but as the crew started to service everybody else, I noticed that they got exactly the same meal I have been given. I wouldn't claim that everybody was given a Muslim meal, because all meals, as I noticed, INCLUDING MINE, contained a mini-sausage which, I believe, contained pork.
If they do not wish to accommodate Muslims with Halal meals on their flights, they can simply state it somewhere.

Pros: Their nicely designed cabins, and great service.
Cons: They tend to be more expensive than others.

Air France has always been a delight to fly on. Their long haul flights are definitely their strong point. The A340 they use on many North American routes are very, very comfy! They have PTV's and the seat pitch is perfect (well, I'm not 6 feet tall). The service from the check-in agents to the cabin crew is way above average.

The smaller negative points I have found are that since they offer better-than-average flight quality their prices can be higher than other carriers but I am willing to shell out for a comfy, happy trip.

I would recommend Air France to anyone looking for a relaxing getaway they want to start when they board the plane.

Pros: affordable fares for non-stop transatlantic flights
Cons: unfriendly staff, no assistance provided to the passengers with children .

We were travelling with our infant son from Washington to Paris. We were checked in by an intern or newcomer or whoever that lady was. It took her forever to do that. 2 or 3 of her colleagues came to assist her. Meantime my son was getting very uncomfortable. and this people could hardly spell our names and the final destination.
Couldn't they find a single passenger or at least the one without babies to start the training for their new staff members? Generally, I was shocked by how unfriendly the staff was. I am an experienced international traveller.I have tons of choices of transatlantic flights. This is the last time I used Air France. Flying overseas with infant is hard enough. I don't anyone, especially, people who are supposed to help me add up to my stress.

Pros: Relatively cheap
Cons: Horrible check in computer system

My wife and I went to Italy for our honeymoon in January 2005. We were to return from Milan via Paris to Singapore. We checked in 5 hours early at the Malpensa Airport in Milan. The counter staff there tried to check in both flights for us. However, they were unable to allocate for us seats that were next to each other, even though their computer system clearly showed that many empty seats were available. They told us it was a known problem, but apparently nothing had been done about it. As a result we were given separate seats on our long flight back home.

Be prepared to be separated from your loved ones when you fly with Air France even when seats are available.

Pros: Good service, flight attendants and young and friendly
Cons: None

Solid service on roundtrip Atlanta > Paris > Singapore flight. Flight attendants were young, and friendly. All spoke at least English and French (of course). The aircraft was a newer Airbus with TVs in all the seats (in couch). Your choice of TV shows, movies, or live in-flight map. The flight was comfortable and food was good. I'd recommend flying Air France based on my experience.

Pros: good games on flight, offered drinks regularly,
Cons: long delays, no explanations, limited in flight entertainment compared to other airlines

Flew from Hong Kong via CDG to Heathrow with Air France. It was my first flight with Air France having always chosen different air lines. Flight from HK was average, however the food was tasteless. In flight entertainment was limited, only showing a few films.
However, the fun started in Paris, after a 12hour flight to CDG, I found out my flight to London was cancelled, then had to queue for ages in order to change to another flight which was delayed for 4 hours as well with no explanation!
Then when we finally got on the plane, we had to wait there too!
Although, the flight from HK wasn't too bad, the flight to London was a disaster and because of this i would not recommend Air France to anyone unless they enjoy being messed around. I have never had any problems like these with other airlines ive flown. I will not be flying with Air France again!