Air France

Pros: Will let you know if they let me on next time...
Cons: Utterly unhelpful and arrogant

Booked with Air France on Dublin - Paris weekend flights recently. Asked helpline if I could change outbound flight as I got day off, was not able to do this, so informed them I would fly out with someone else. No problem, they said. When we tried to board for return leg, we were not let on the plane, as we were told our tickets were now invalid. For an honest mistake, which we had informed them of, there was no possibility of getting home without paying a 600 euro one way fare each. No other airline in my experience has been this difficult. Flew home with Aer Lingus the following day instead.
No reply from Customer Service two weeks after faxing the details of the incident, as instructed by ticket office on the night in question.

Pros: The planes didn't crash.
Cons: Uncomfortable, old planes. Not very personable staff.

I had the misfortune of flying from Amsterdam to Paris, then Paris to Amman on on an old Air France Airbus. The stewards were not very nice, and the seats were even worse. An extremely uncomfortable flight. The only thing worse than the flight was the Charles DeGaulle airport in Paris. It was old, run down, and had a poor layout, relying on buses to shuttle you around. Plus, the concessions stands and food choices sucked.

Pros: absolutely none
Cons: absolutely everything

Customer service hung up on me 8 times before getting to some idiot who could give no valuable information.

This was concerning a refund over a year away for a medical problem.

Received written responses that further humilated and denied a legitmate attempt at refund requests. Everything is in writing and everything is in their favor. The only way to deal with this airline is through legal action.

Take your bonjour and stuff it.

Soured me on a lifetime wish to visit France and Europe.

There are much nicer places in the world thank you Air France for letting me realize that.

Pros: None
Cons: Hurricane Policy

Air France has a very bad hurricane policy. I've realized that most airlines with flights from/to Miami offer reasonable possibilities in changing both the itinerary and dates. With Air France I was not able to postpone my trip more then a few days.
A suggest that you consider this carefully when you go to Florida and the Caribbean. I found United to be good, British Airways OK and Air France at the very bottom.

Pros: Polite in-board personnel
Cons: frequent lost luggage from CDG. Rude personnel.Have to argue for Hotel accomodation if miss connexion.

4 trips flying Elite to Europe in the last 12 months( Paris, Barcelona, Venice,Geneva). Lost luggage in and out of Paris on same trip. No concerns or interest from ticketing agents. Had to argue to have AF pay for an hotel due to missed connection and was finally sent after complaining to a Motel of Minus 1* category. I have to go to South America next month from Montreal. Never again will I fly on Air France, if I can avoid it. Must add that AF has not yet located my lost luggage from CDG-JFK after 48 hrs!!! Fly any other Airline if possible especially if you are flying through CDG airport

Pros: still looking for one... OK they are French
Cons: bad customer relations, indifference, bad attitude

Trying to negotiate an agreement to make changes to a ticket was a horrendous experience. I have never seen a company care so little (read not at all) about keeping a customer.
Save yourself some aggravation.

Pros: na
Cons: As I mentioned, customer service sucks big time.

The worst customer service you can imagine! You wait hours on the phone and have very unfriendly customer service people on the phone. If you are a member of the frequent flyer program, don't expect any credit of your miles (especially from partner airlines). I waited 30 min. on the phone today to hear that they cannot credit me my miles (for a domestic US flight) without an explanation letter from Delta about e-boarding passes. Isn't this crazy?

Pros: Nice Boeing 777 airplane, stewards (some) nice
Cons: diabetic food is nasty-cold fish for an 11 year old

I love Paris, but I also hate CDG airport. I had never flown with Air France before, but I appears that a lot of people in Egypt and Greece know not to fly with Air France. We traveled Dec-Jan 07 to Egypt and Greece. We spent 7 days of an expensive vacation without luggage. The worst part was the lies. Air France lies..they give you hope that you will "get your bags tomorrow". Well, $140 for phone calls, and hundreds for clothing, etc...(Did I mention I was traveling with a handicapped child?). Not to mention the money we spent tipping (a way of life in Egypt) just to try to get some help! Whenever we mention that our luggage was lost, the guides would laugh and say "Air France, yes" you don't even have to mention the name of the carrier. In Greece our driver said that they call it Air Chance in Greece.
DO NOT FLY AIR FRANCE unless you carry-on your bags, and I agree with others that you should avoid CDG if at all possible.

Pros: I have nothing good to say about my Air France flight.
Cons: I will never fly this airline  since they made no effort to do anything

In July my husband and I paid extra for the leg room to fly from Washington D.C. to Greece.  Before we even took off the flight attendant moved a huge, sick man next to me. He took over half of my seat!  He did not pay extra and he coughed and cleared his throat for 8 hours nonstop!  On the way back, we sat next to another sick man for whom they called the doctor.  This man smelled so badly that we got headaches that lasted into the next day!  Not only that, my crate of olive oil never made it back.  They said it was leaking.  No way.  It was inside a wooden crate, lined with cardboard and the metal can was professionally sealed!  They refuse to reimburse us for anything!