Air France

Pros: Nice planes. Nice food.
Cons: Jerks running the company

I'll make this brief. Flying out of CDG airport in September, we arrived at the Air France counter 60 seconds late, compared to their suggested time. Ninety seconds late according to the AF personnel. We were told we were too late to board and that ...

Pros: low price, standard seating, french-speaking stewardess, more than average food
Cons: poor way of handling with customers whose luggage has been lost or stolen

Hereafter is a letter describing the way AIR FRANCE dealt with the loss of myluggage. Basically, they never acted in a proactive way, and I had to ask again and again for reimbursement, and explain again and again that my luggage has been lost. More...

Pros: Cheap
Cons: Really bad service.

I flew from Oslo to New York via Paris with Air France and Delta airlines on codeshare. I fly frequently in my work. The staff at Oslo did not manage to check us in all the way. We tried a lot of times and told that would be a problem in Paris. They ...

Pros: Free food and wine
Cons: luggage, beneath minimum courtesy, acceptance of responsability standards, impossible to contact

At the Air France Customer Relations desk in Paris, CDG airport, I was refused medical assistance as I was about to pass out and go into a diabetic coma. I asked for a doctor when I arrived at the desk, and was told to wait until all the passengers ...

Pros: They did accommodate my wife on the next available flight.
Cons: Worst in-flight experience. The politeness in interactions was missing totally.

My Wife flew the Air France flight from Bangalore, India to Boston with my 2 year old son. Air France has advertised in the Bangalore media about it being a very good carrier to the US/Europe, good staff and so on - to attract the ever growing flight ...

Pros: Reasonable price. Good food and wine.
Cons: Careless handling of luggage.

Air France can not be trusted with checked baggagee. When I flew from Brussels to Newark with a connection in Paris a few years ago on Air France they lost my luggage. In Paris I was lied to and told my luggage was on the plane. Only after a long wait...

Pros: Individual TV screens on some flights. The flight attendant said my son was beautiful.
Cons: DeGaulle airport, cramped seating, bad food, no boarding system in France.

Air France was really bad for us. We got switched to Air France when our Flight with AlItalia (see that review) was late and we couldn't make our connecting flight. At the baggage check-in, the agent took our stroller and guaranteed that we'd have it ...

Pros: Delta is at Charles de Gaulle, and the person there was nice and helpful.
Cons: Everything!

I recently traveled through Charles de Gaulle and had the unpleasant experience of dealing with Air France employees. Our flight to Paris had been delayed by an hour causing us to miss our connection. Not only were the Air France employees not helpful ...

Pros: they got me there and did not crash
Cons: horrid snobby and completely disrespectful customer service, no sense of 'service'

I fly a lot. And I have never encountered such unabashed rudeness and total indifference towards their customers needs that I have encountered at Air France. I was flying from Buenos Aires to London via Paris, carrying a lot of luggage. Before the trip ...

Pros: nice planes, on time, good food
Cons: rude and hurtful customer service

In an emergency after having my passport stolen, I needed a new flight back home to Istanbul from Madrid. I booked a flight the night before through an online website and KLM (Air France's partner). I arrived at the airport at 7:05 to check in. An ...

Pros: Cheap
Cons: Poor customer service/baggage frequently gets lost/inconvenient transfer airport

We traveled on Air France from New York to Delhi on July 3, 2002 through Paris. Our bags were mishandled and we received our luggage 3 days late. We filed a claim report and were told that our bags would be received by July 6. On July 6, we called Air...

Pros: Child meals are very nice.
Cons: Never heard of Gate Checking a stroller

Air France will NOT gate check a stroller and even if it will fit in the overhead bin, our Peg Pilko did and they let the bin fly empty rather than let our stroller use it. They will remove a stroller brought onto the plane, check it and force you to ...

Pros: Good Destinations - Frequency - Price - Decent Food and Movies
Cons: CDG Airport - Unpredictable Food - Old Airbus - Luggage Mayhem

I take Air France between 4 to 6 times per year from Italy to the United States. Why? Continental Miles and generally the cheapest tickets, not to mention 7 flights from Florence to Paris per day. I have usually been very lucky in that I get put on a new...

Pros: Wonderful food, helpful attendants, very positive impression in short flight within Europe
Cons: Small planes for short flights

I recently (July 2002) flew Air France, operated by Grandalf Airlines from Milan to Paris and back. The flight was about 1.5 -2 hours long. These were small planes (I think the brazilian ones) with large leather seats, two on each side of the aisle on...

Pros: We arrived alive
Cons: Inedible food, rude service, lost bags, and shabby aircraft

I stepped onto the AirFrance 777 and quickly noticed how shabby the interior looked - this plane couldn't have been more than 7 years old, yet it looked like it was 40! The male flight attendants in my cabin (coach) were rude and unfriendly, and either...