Alitalia

144 ratings (134 Epinions reviews)
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  • Avoid this airlines if at all possible...Horrible customer service. Not a friendly airlines!

    Nov 11, 2012 by
    Rated a Very Helpful Review
    Pros:  Good movie selection, The plane landed safely. They did not lose my luggage.
    Cons: Rude desk staff, Rude plane staff, rude customer service, expensive luggage fee's...no help when needed!

    Summary: I never take the time to write a review but this time I had to! I have never had a good experience with this airlines. The staff is rude in Italy and in the states! I need wheel chair assistance and literally was only pushed in a chair...I was told it ... read more

  • Never Again!

    Aug 16, 2012 by
    Rated a Very Helpful Review
    Pros: Flights were on time. There is nothing else positive to say.
    Cons: Most uncomfortable seats and unfriendly crew we ever experienced during a flight.

    Summary: Our roundtrip flights (NY-Rome) were painful.  There is no leg room at all.  If a passenger in Economy drops an item on the floor, the only way to retrieve it is to use a foot to maneuver the object close enough to the seat ... read more

  • Reimbursement for delayed baggage

    Jul 10, 2012 by
    Rated a Very Helpful Review
    Pros: I cannot find any reason to fly Alitalia again.
    Cons: I will never fly with them again

    Summary: I have been in contact with Alitalia since May 7, 2012 attempting to recoup reimbursement expenses for items which I had to purchase due to the delay in the delivery of my luggage in Italy.   Following is the letter sent to Alitalia.  I ... read more

  • Alitalia- Avoid if you can

    May 28, 2011 by
    Rated a Very Helpful Review
    Pros: Arrived safely at our final destination.
    Cons: -Food is not edible.
    -plane is in disrepair
    -rude staff

    Summary: This was our first flight with Alitalia from Rome to Toronto. For a 9 + hour flight, you expect a certain standard from any airline, even in economy class. However, we quickly realized that there would be no such standard when my boyfriends ... read more

  • DONT FLY ALITALIA

    Jun 26, 2010 by
    Not yet rated.
    Pros: THERE ARE NO PROS. ARE YOU JOKING?
    Cons: CANNOT FIT CONS INTO A 15 WORD MAXIMUM. ARE YOU JOKING?

    Summary: My luggage was lost by Alitalia in Dec and they still owe me $1465.00. After landing in Milan in December 2009, after waiting hours for luggage that never arrived, after I realized that my luggage was lost, after waiting hours at the lost luggage ... read more

  • Alitalia - "I am not your slave"

    Jan 15, 2010 by
    Rated a Very Helpful Review
    Pros: none.
    Cons: All of the above.

    Summary: Attached is a complaint letter to Alitalia describing what happened to my husband and me on a recent vacation. To Alitalia's credit, they did reimburse me for $300 on a $150 expense. To their shame, the letter remains unanswered. And due to serendipity, ... read more

  • _Alitalia:_ We don't care. Really.

    Oct 28, 2009 by
    Rated a Very Helpful Review
    Pros: Not a one. Get an American airline instead.
    Cons: General air of filth. Rude staff. Bring your own meals if possible.

    Summary: It used to be that traveling by air meant a certain measure of comfort. The plane would be clean, the seat reasonably comfortable, and certain amenities would be there. Toss in the feature that the airline is that of Italy, a country famous for a certain ... read more

  • Italia - worst airline in our 30 years travel experience!

    Mar 30, 2009 by
    Rated a Very Helpful Review
    Pros: Price - may be, by not much
    Cons: Indifferent, rude, clueless staffDisorganized, chaotic, outdated system, consistently delays. Almost lost our baggages.

    Summary: We just enjoyed an awesome stay in Rome until we left for NY March 28, 2009. Our nightmare began when we boarded our 8:50am connecting flight on AirOne (Alitialia's partner) via Milan. At 9:30am, we left the aircraft owing to technical problems. A ... read more

  • Why I will never fly with Alitalia again

    Mar 25, 2009 by
    Rated a Very Helpful Review
    Pros: Cheeper than most flights
    Cons: Rude uncaring workers, awful airline, its worth it to pay more for another airline

    Summary: I booked a roundtrip flight from Indianapolis to Rome through Vayama.com in November of 2008.  On March 5th 2009, I left Indianapolis on a flight to Boston in order to be on a direct flight through Alitalia from Boston to Rome.  My flight was ... read more

  • Avoid Alitalia if you can

    Jul 28, 2008 by
    Rated a Helpful Review
    Pros: Flights left on time
    Cons: Change of schedule without notification and poor customer service

    Summary: We booked our dream trip to Italy 9 months in advance only to find out on our own that they no longer flew to Milan from Boston. They never contacted us, so we rebooked through Rome, though we were supposed to meet friends in Milan to begin our trip. ... read more

  • Cheer up Alitalia!

    Jul 9, 2008 by
    Rated a Very Helpful Review
    Pros: The Price, The Pilots (great take-off and smooth landing)!
    Cons: Unfriendly staff, incompetence in baggage handling, delays, poor in-flight food/service, poor customer service.

    Summary: I can't say that I have been impressed by Alitalia either, and I'm surprised that they are supposedly Italy's premier airline company. If Alitalia are anything to go by, I dread to think what the others are like! Arrived at LHR to check in my baggage and ... read more

  • In a declining industry Alitalia sets new lows...

    Jul 1, 2008 by
    Rated a Very Helpful Review
    Pros: None that I can recall.
    Cons: Universally appalling. It would still be a fleecing at a third the price.

    Summary: I had the misfortune to be a passenger on flight 631 from Miami to Rome on June 22. Boarding was delayed because they couldn't fix a jammed pilot's seat and the pilot taking the plane to Rome needed to move it forward. Eventually we boarded and were ... read more

  • Quit complaining!

    Feb 27, 2008 by
    Rated a Very Helpful Review
    Pros: no serious complaints
    Cons: website unclear on carry-on limitations. actual allowance 7lbs of baggage + 1 personal item

    Summary: I flew on Al Italia on Jan 11, 2008 from New Delhi to Chicago with a stopover in Milan. Here are the cons: 1. We were served only one meal and one snack per flight so 2 meals and 2 snacks per the entire journey (approx 23 hrs). being on a flight for ... read more

  • Alitalia were not happy until you're not happy.

    Jan 27, 2008 by
    Rated a Helpful Review
    Pros: Pros? I guess we didn't crash.
    Cons: Food, Seats, Flight attendants, Connecting in Rome, Old Planes.

    Summary: We were travelling from Venice to Toronto connecting in Rome. The flight from Venice to Rome was restfull and only an hour long I slept the whole way. We flew on an old MD 85. We were delayed in Rome 2 and a half hours. When we finally got on the plane ... read more

  • Alitalia is horrendous, dishonest, mendacious and an international disgrace

    Jan 5, 2008 by
    Rated a Very Helpful Review
    Pros: None whatsoever. I'll go to Italy via rowboat before I fly Alitalia again.
    Cons: Read the letter. Waiting to be reimbursed going on 6 months.

    Summary: What follows is a letter which I presented in person at the Alitalia offices in New York (in the historic Empire State Building), on June 8, 2007. It is now January 4, 2008, and I have yet to receive a response, in spite of countless phone calls, ... read more

  • Italian Efficiency?

    Sep 8, 2007 by
    Rated a Very Helpful Review
    Pros: Price relative to other airlines? Inflight pizza pocket.
    Cons: Old planes. Terrible connection through Milan.

    Summary: This is a pretty crappy airlines. I was forced to use it returning home to New York through Vienna. In Vienna, I boarded an Alitalia puddle jumper to Milan. It was an old, small plane with one flight attendant whose job it was to make faces at the ... read more

  • AlItalia Nightmare

    Sep 7, 2007 by
    Rated a Helpful Review
    Pros: It was funny watching everyone desperately sprinting to get their connecting flights.
    Cons: Rude staff who lie and seem to take pleasure in causing customers problems.

    Summary: We booked 4 flights with AlItalia. London > Milan Milan > Tel Aviv Tel Aviv > Milan Milan > London The first flight was canceled and the check in clerk stated that we might not be able to get to Tel Aviv that day. When we asked ... read more

  • I used to work on Alitalia

    Aug 27, 2007 by
    Rated a Helpful Review
    Pros: The Customer Service in the plane and out side is very good.
    Cons: The luggage is very difficult that arrives to it destination.

    Summary: I used to work on Alitalia Lost and Found baggage service at Miami Int'l Airport. When Alitalia had the flight through Rome it had the best service ever, till was moved to Milan (MXP), those people are stealing the bags of the customers, I use to get a ... read more

  • Alitalia, or is it Alitakeyourmoney, the worst excuse for an airline I have ever experienced

    Jun 12, 2007 by
    Rated a Helpful Review
    Pros: I can't think of anything positive to say about this pathetic excuse for a company!
    Cons: rude, incompetent, arrogant staff, providing no discernable service, apart from stealing from it's customers

    Summary: I have flown on many international airlines over the past 2 decades, and this is, by far, the worst experience I've ever had with an airline. I am now out over $1,000 for a ticket I never used. I had to cancel a trip (for medical reasons, which I ... read more

  • Old Horse Traveling Transatlantic - A Story Of One Trip

    Jun 11, 2007 by
    Rated a Very Helpful Review
    Pros: Cheap flights and good coverage in EU, good alliance partners via SkyTeam
    Cons: Unreliable sevice, old plains, irresponsible crews, short connections, poor logistics, lost luggages

    Summary: I love Italy; it is a unique place where culture intertwines with history whose deep roots go back thousands of years. When you fly to Milan’s Malpensa Airport, you clearly see the face of Italy: mode haute couture and Ferrari. Well if these are the ... read more

  • For a truly unique experience try Alitalia!Lost bags,Flights Delayed

    Jun 9, 2007 by
    Rated a Very Helpful Review
    Pros: cheap
    Cons: cost you more in the long run!

    Summary: I've only traveled with Alitalia on 4 flights yet each flight was affected by Alitalia's incompetency. Flight 1&2 -Flight canceled -re routed to different city to wait for another plane to our destination. -Plane delayed 8 hours (Alitalia ... read more

  • DO NOT UNDER ANY CIRCUMSTANCES USE THIS AIRLINE!!!

    May 10, 2007 by
    Rated a Very Helpful Review
    Pros: There are none other than I made it to my destination.
    Cons: lost luggage, stolen luggage contents, lack of customer service, RUDE counter attendants.

    Summary: THIS WAS THE WORST FLIGHT EXPERIENCE EVER!!! My family and I traveled to Europe at the beginning of April. My sister traveled to London from Italy via Alitalia. Upon arrival to London, surprise surprise, she was without her luggage. The entire four ... read more

  • Not as bad as the reviews

    Feb 24, 2007 by
    Rated a Very Helpful Review
    Pros: Cheap, good leg room, not as bad as the other reviews on this site.
    Cons: Awful food, low baggage allowance, can't take FAA approved carseat/stroller, can't use portable dvd players.

    Summary: After reading all the reviews here, we almost cancelled our flight to India on AlItalia (but Cheaptickets wouldn't let us). There were delays and we were switched to Air France on the way there and it was a lot worse than AlItalia. (Please see my ... read more

  • Safety concerns

    Jan 6, 2007 by
    Rated a Very Helpful Review
    Pros: Larger planes had individual lcd screens with many viewing choices.
    Cons: Delays, no order in boarding lines, VERY unsafe inflight practices,uncomfortable seats.

    Summary: First time flying with this airline and I was really concerned about how they conduct their flights. There were long delays getting onto plane, with people seemingly just wandering up to the front of the line at random- no semblance of order. On smaller ... read more

  • Experts in misplacing your luggage?

    Dec 4, 2006 by
    Rated a Very Helpful Review
    Pros: Good international flights.
    Cons: They will loose your luggage, they won't find it and they won't even help.

    Summary: I have flown a lot in lots of companies (Iberia, Alitalia, Continental, Northwest, United, Air Canada, Westjet, KLM, British Airways and Air France). The ones I like the most are the European ones, my favorites are Iberia, KLM, British Airways and ... read more

  • I can't believe this Airline is still in business!

    Aug 28, 2006 by
    Rated a Helpful Review
    Pros: NONE
    Cons: NO CUSTOMER CARE, BAGS NEVER ARRIVED, OLD AIRCRAFT, EXTREMELY RUDE STAFF, ALWAYS LATE

    Summary: We recently had the most horrible flight from Palermo to Milan Malpensa, and then to our cruise in Copenhagen. Let me begin. We started out in Palermo Punta Raisi Airport in Sicily where we checked in for our flight to Milan. The flight was due to take ... read more

  • Alitalia

    Aug 25, 2006 by
    Rated a Very Helpful Review
    Pros: Nice hotel when delayed in Milan overnight.
    Cons: Lost luggage, terrible food, tired entertainment, understaffed administratively.

    Summary: Our four flights with Alitalia were well below acceptable standard, and we will avoid flying with them again. The food was practically inedible, and rather disappointing, for example, when a lone, soggy and bad tasting sandwich is proferred for a ... read more

  • A Flying Sardine Can

    Aug 19, 2006 by
    Rated a Very Helpful Review
    Pros: i arrived at my destination in one piece
    Cons: late, inefficent boarding process, bad food, no entertainment

    Summary: I wish I'd been allowed to operate a video camera on-board during the 11 hour Alitalia flight I took from Chicago to Milan, because if I had been able to do so, I would've been the first person in history to videotape a flying sardine can, and the money ... read more

  • Irregular handling of compensation claims

    Jul 28, 2006 by
    Rated a Helpful Review
    Pros: Flies to Skopje.
    Cons: Extremely poor customer service.

    Summary: Not only has my claim for compensation for the delay and damage of my baggage not been granted, but it has also met with no response more than 90 days after its registration by Alitalia. The route on which my luggage was lost and damaged consisted of ... read more

  • Alitalia terrible service, bits falling apart, dirty seats

    Jul 9, 2006 by
    Rated a Very Helpful Review
    Pros: on time
    Cons: bad customer service, filthy cabins, pre-historic aircraft

    Summary: What can i say????!!!?!?!? lets start... We were looking for cheap tickets to Mumbai. We had a look at few travel websites and came across Alitalia return ticket - £290 (including tax). £290 is definitely a bargain, we never get these kind of prices ... read more

  • Lost Luggage Twice in a week

    May 22, 2006 by
    Rated a Helpful Review
    Pros: Got there in one piece
    Cons: Baggage Handling is poor No customer support for lost items

    Summary: I have flown a lot and over the years lost luggage has generally been infrequent and its always been returned within 24 hours, but not with alitalia. I flew from Manchester to Istanbul via Milan and the luggage went missing in Milan on the connection. ... read more

  • Worst airline. Lost luggage. Delayed flights.

    Jan 20, 2006 by
    Rated a Very Helpful Review
    Pros: None i can think of.
    Cons: Lost luggage. Delayed flights. Rude staff.

    Summary: On December the 19th, 2005, I boarded Alitalia flight AZ645 with the final destination CDG Paris (with connection in Rome through flight AZ318, on December the 20th). Upon boarding i only had one piece of luggage, namely my backpack, containing ... read more

  • Never Fly Them If You Have Any Choice. Especially If You Have Brown Skin.

    Jan 4, 2006 by
    Rated a Very Helpful Review
    Pros: Uhhh. Timings of the flights? Flight cancellation meant we flew one leg on Delta instead.
    Cons: Rude, racist staff; Chaos during boarding; No flight attendants; broken entertainment system; Cancelled flights.

    Summary: We bought tickets on Alitalia for our trip from New York to New Delhi because the timings were slightly better than the alternatives, and we decided it wasn't worth the hassle to go to Newark. That left Air India and Alitalia as the two alternatives, ... read more

  • Use another airline!

    Dec 21, 2005 by
    Rated a Very Helpful Review
    Pros: None
    Cons: Rude agents, poor food, severe overbooking

    Summary: I flew with a choral group last year from Miami to Rome on Alitalia. We were scheduled to perform concerts in 4 different cities as well as sing at St. Peter's basilica. The problems with Alitalia started months before the actual flight. Two years ... read more

  • Noooooo!!!!

    Oct 11, 2005 by
    Rated a Helpful Review
    Pros: You're sure to get fantastic fodder for airline horror stories.
    Cons: You're sure to get fantastic fodder for airline horror stories.

    Summary: Ok, first off the bat, in a bizarre paradox, in a country where I doubt you can find a bad meal, their airline has the worst food of any airline I've ever flown. I mean really gross, tastes old like it should be collecting Social Security, something the ... read more

  • Ali-a-average-a

    Oct 4, 2005 by
    Rated a Very Helpful Review
    Pros: This flight was punctual, some nice service...
    Cons: ...but really nothing special.

    Summary: I made a one way Economy trip from N ice to R ome- AZ343 departing Nice at 1110 and arriving in Rome at 1220. During the summer schedule Alitalia operates three return daily flights ... read more

  • Alitalia - Never Again!

    Aug 26, 2005 by
    Rated a Helpful Review
    Pros: Cheap
    Cons: Food - Horrible Check In - slow Delays on all Flights

    Summary: I flew Alitalia with my boyfriend from London - Milan - Toronto / and then Toronto / Rome / London in August 2005. We got a great deal and looked forward to a smooth trip. Well first clue to a bad trip....check in - huge line up, only 2 desks open? We ... read more

  • The worst Airline Ever!!!

    Aug 22, 2005 by
    Rated a Very Helpful Review
    Pros: NOTHING AT ALL AVOID THIS COMPANY
    Cons: EVERYTHING DO NOT TOUCH THEM WITH A BARGE POLE.

    Summary: I have never seen such a disregard for people's well being and property that this Airline has showed me in my trips with them. First trip late taking off and landings almost missed the next flight.!! Rude Staff who just ignore you and ask you to put ... read more

  • Don't fly Alitalia

    Mar 28, 2005 by
    Rated a Very Helpful Review
    Pros: Reasonable fare
    Cons: Bad service, bad food, bad entertainment, bad equipment!

    Summary: I recently flew on an Alitalia flight between Washington, DC and Naples, Italy. I booked my reservation through Delta, but it was a codeshare and we flew on an Alitalia aircraft. Both flights were terrible and the only bad thing about our entire trip. ... read more

  • Long Haul fine though DVD's banned, short haul abominable

    Jan 8, 2005 by
    Rated a Very Helpful Review
    Pros: Long haul has new planes and food and service quite good
    Cons: Terrible short haul "service" and silly restrictions on long haul entertainment and carry on.

    Summary: In December I flew London - Nilan Malpensa - Sao Paulo - Milan Malpensa - London in Business Class, as they offered much cheaper fare than BA direct. Check in in London and Sao Paulo was efficient and friendly and reserved long haul seats were ... read more

  • ALITALIA frequent flyer policy

    Oct 6, 2004 by
    Rated a Very Helpful Review
    Pros: Cheap
    Cons: Treat customers as if they don't need them

    Summary: I fly a lot – from Israel to Europe and USA – at least once a year I take a transatlantic flight. Being a student, I try to buy cheaper tickets and use the same airline all the time – to get a bonus ticket. This time I chose ALITALIA. Huge ... read more

  • Alitalia Magnifica class is fantastic!

    Aug 8, 2004 by
    Rated a Very Helpful Review
    Pros: Service, comfort, luggage efficiency (believe it or not!)
    Cons: had to check 22in bag

    Summary: A caveat: this review likely will not pertain to economy class, but for those of you who have the cash or flyer miles for the upgrade... read on! I flew Alitalia in Magnifica class (Boeing 777) from New York JFK to Rome overnight, and again returning ... read more

  • Alitalia - Unreliable, very bad service

    Dec 8, 2003 by
    Rated a Very Helpful Review
    Pros: None
    Cons: Unreliable, incompetent staff, VERY BAD service

    Summary: In July 2003, I was denied boarding on an Alitalia flight from Caracas (CCS) to Milan (MXP) due to excessive overbooking, so I was bumped to another flight of the following day. I understand that many companies overbook flights but in the past, when I ... read more

  • Alitalia Breakfast in Britain - Brunch in Bologne - Baggage in Bombay

    Dec 5, 2003 by
    Rated a Very Helpful Review
    Pros: Look, I'm trying OK! Oh yeah - they aren't Air France.
    Cons: Disappearing stewardesses, Cramped aircraft, lousy food, worse timekeeping.

    Summary: The Airports Heathrow is never fun to traverse at the best of times, but there is a lot of shopping and stuff to do - as you'd expect from the world's busiest International airport. Getting to it is easy as you have a choice of the Tube (Nightmare with ... read more

  • My experience with Alitalia

    Nov 16, 2003 by
    Rated a Helpful Review
    Pros: None
    Cons: food,crew,customer service, luggage service

    Summary: I live in the U.S. and at least twice a year I fly to Iran.This August (2003) for the first time I flew with Alitalia . The flight from JFK to Milan was...well, ok. From Milan to Tehran the flight was terrible. the worst one I've ever had. Plane was dirt ... read more

  • Nice flights; good check-in facilities, comfortable

    Sep 15, 2003 by
    Rated a Very Helpful Review
    Pros: Reliable, quick check-in with nice efficient agents, relatively friendly crews.
    Cons: Luggage problems on connecting flights, no coffee/tea, minimal food on domestic flights.

    Summary: We flew on Alitalia in economy class on a 1 hour 20 minute domestic flight between Rome and Catania, Sicily. We were making a connection in Rome and were advised to give ourselves sufficient time to pick-up and re-check our bags,as Alitalia and Rome and M ... read more

  • If you want to be treated like Upper Class then fly it

    Sep 7, 2003 by
    Rated a Very Helpful Review
    Pros: Wide selection of menu and beverage items, variety of entertainment, pleasant staff.
    Cons: None found

    Summary: Just returned yesterday from Italy flying round-trip Chicago/Milan via Alitalia Airlines. I wanted to review this Airline after reading the numerous frightening comments noted here prior to our trip. We typically fly business and first class and felt Alit ... read more

  • New planes

    Aug 8, 2003 by
    Rated a Helpful Review
    Pros: Some new aircraft
    Cons: Food poor

    Summary: I had a flight with Alitalia last month, after 12 years I decide to use this company, last flight wa ... read more

  • Alitalia - Where the food is another voyage of discovery

    Jul 9, 2003 by
    Rated a Very Helpful Review
    Pros: Reasonable price, no major hickups.
    Cons: Strange food, surly staff.

    Summary: Reading some of the reviews on Alitalia on this site can make the thought of a flight aboard Italy’s ... read more

  • price is not everything...

    Jul 4, 2003 by
    Rated a Very Helpful Review
    Pros: hmmm....
    Cons: loses much more baggage other airlines, no security - an invitation for highjackers and terrorists

    Summary: i did 4 flights with alitalia the last 5 days... every flight was late (from 30mins to 240mins), non ... read more

  • Understand the system, and you wouldn't fly Alitalia

    May 30, 2003 by
    Rated a Very Helpful Review
    Pros: Smooth Flight
    Cons: Overbooking, Lost Luggage

    Summary: Just returned from a long weekend to Milan and the Riviera. Booked my flight on USAirways.com, USAirways ticketed the entire flight connections, USAirways from Pittsburgh to Newark, Alitalia from Newark to Milan. USairways was delayed out of ... read more

  • Alitalia sucks

    Apr 15, 2003 by
    Rated a Helpful Review
    Pros: decent prices
    Cons: cancelled flights, lost luggage, unhelpful staff

    Summary: Alitalia tickets are fairly cheap, but you get what you pay for. I had a return flight from Rome to Milan and then from Milan to Boston. Turns out that Alitalia decided to cancel the flight from Milan to Boston at the last minute, but they didn't tell ... read more

  • check fare basis conditions

    Nov 29, 2002 by
    Rated a Helpful Review
    Pros: Good food
    Cons: Little space No return date change possible

    Summary: When I bought my Miami-Barcelona-Miami ticket (Nov 5 – Feb 6), I wanted returning date change to be possible. “TICKETS ARE NON REFUNDABLE AND PENALTIES FOR CHANGE MAY APPLY ” is written in an attached paper. Penalties where about US 170, I ... read more

  • Don't fly Alitalia

    Nov 6, 2002 by
    Rated a Helpful Review
    Pros: None
    Cons: Bad food, lost luggage, rude customer support, won't pay claims

    Summary: After my luggage was lost I waited in line for well over an hour in the Rome airport. It was very apparent that the baggage assistance staff was incredibly angry at having to deal with the customers, and I was the lucky one! Many people had to wait over ... read more

  • Decent airline

    Oct 30, 2002 by
    Rated a Helpful Review
    Pros: Great food.
    Cons: A little cramped.

    Summary: People like to complain about everything. Alitalia is a great airline. Okay, so it's not a fleet of floating palaces in the sky. It's a decent, average airline, and it's not that different from most other EU airlines. Prices are pretty competitive, ... read more

  • Great experience with AZ

    Oct 22, 2002 by
    Rated a Very Helpful Review
    Pros: Good pricing, excellent food.
    Cons: Cabins not the cleanest.

    Summary: I flew from London to Rome roundtrip and was expecting an adventure after having read the Epinions here. To make a long story short, I very very pleasantly surprised. I have a feeling that a middle of the road experience would not motivate anyone write ... read more

  • what do people want?

    Sep 24, 2002 by
    Rated a Helpful Review
    Pros: on time,good plane,legroom,wine
    Cons: only fair food

    Summary: flew toronto-rome roundtrip.nothing special,but they got me there and back.some italian 'attitude',but some were nice,too.to read these reviews,i expected some horrible, chaotic experience.they would not be in business if it were true.maybe you have to ... read more

  • Alitalia: an impossible defence?

    May 7, 2002 by
    Rated a Very Helpful Review
    Pros: Plenty of space on Airbuses, generally on time, pleasant flight assistants, plenty of wine
    Cons: If something goes wrong don't count on them!

    Summary: I fly Alitalia quite regularly and to be quite honest I find the negative comments by my fellow travelers quite exaggerated. The check-in staff are normally quite helpful and everytime I had the necessity to change my ticket to an earlier or later one I ... read more

  • Cheap but don't try to get comfortable

    Mar 4, 2002 by
    Rated a Very Helpful Review
    Pros: Cheap, on time, good safety record
    Cons: Old planes with cramped seats

    Summary: This is the second time I have used Alitalia for an overseas flight and some things haven't improved much since 1996!! Unfortunately, tour companies LOVE to book their clients on this airline because it is a great way to keep the costs down. ... read more

  • I'll take it again

    Feb 22, 2002 by
    Rated a Very Helpful Review
    Pros: good price, on time, nice looking flight attendants
    Cons: unfriendly staff, inflight entertainment, not enough food

    Summary: Flights: Dec. 23 Zurich-Malpensa-Osaka Japan Jan. 06 Osaka-Malpensa-Zurich Switzerland Aircraft: B767-300 (longhaul flight) Flight departed 1hr. late from ZRH due to heavy traffic and bad weather, but it departed on time ... read more

  • Avoid them as HIV

    Feb 21, 2002 by
    Rated a Very Helpful Review
    Pros: A-320/321 seats
    Cons: Flight attendants and service in general is the lowest around

    Summary: Ok, first of all let me state I am Italian, hence there's no room for thinking I have something against Italians... I am simply trying to be objective. Perhaps the most relevant thing about this airline is that it' much better on ... read more

  • Well they're OK, No Hard Feelings here!!

    Feb 13, 2002 by
    Rated a Helpful Review
    Pros: Plenty of booze on board, Beautiful flight attendants, Free Headsets, easy connections, Extensive Euro-Domestic network
    Cons: Aging Fleet of MD-11's, Outdated Entertainment, Small seats in Coach, cattle feeling,

    Summary: Hey, long but through review here!! Flew Alitalia to see my family in Italy from March 14th until April 10th, and as a student and a lower middle class person - I'm on a kind of a tight budget, so, logging on to Travelocity.com, Alitalia ... read more

  • Why are they still around????

    Jan 30, 2002 by
    Rated a Very Helpful Review
    Pros: cheap.
    Cons: unreliable, indifferent service

    Summary: I bought a round-trip ticket from Geneva, Switz. (GVA) to Miami, FL (MIA), via Milan-Malpensa (MXP) for a cheap CHF540.-- (approx USD 330.--). Here's how it went : 19 Jan. 2002 GVA-MXP Flight operated by an Alitalia Express ATR72. ... read more

  • The Devil's Spawn

    Jan 14, 2002 by
    Rated a Helpful Review
    Pros: Flies to Italy
    Cons: Old Aircraft, Terrible customer service - poor connections within Italy

    Summary: I cannot find one nice thing to say about ALITALIA, except I believe they have one of the best safety records of any large international carrier, except for Lufthansa and Continental. Alitalia is still a state run airline. They run on the same ... read more

  • I'd rather walk.

    Dec 11, 2001 by
    Rated a Very Helpful Review
    Pros: The bus was faster.
    Cons: We had to get on the plane first.

    Summary: Oct. 6, Venice, change of plans from taking the train to Milan to flying so we could save two hours. Purchased 3 tickets for the 6pm flight - scheduled arrival in Milan - 6:50pm. ON board at 5:45 and shoe-horned into our seats. ... read more

  • Must you fly Alitalia airlines? Then get a co-op flight.

    Dec 3, 2001 by
    Rated a Very Helpful Review
    Pros: Pilots and fares
    Cons: A travel agent's nightmare, and sometimes a passenger's as well

    Summary: I have been selling Alitalia for a very, very long time, because unfortunately, in Italy where I live and work, Alitalia is by far the largest airline, also because of the Italian government's involvement (it's the biggest stockholder and weren't it for ... read more

  • Not among the best airlines

    Nov 26, 2001 by
    Rated a Very Helpful Review
    Pros: Inexpensive ticket prices. On-time arrival. Pleasant take off/landing. Fast check-in in JFK/Rome/Milan.
    Cons: worst service. Bad food. Extremely uncomfortable seats in economy class. Bad movies. Long flight.

    Summary: Time of travel: From JFK(New York) to Milan - November 10(flight 605), 2001. Check in New York: started 3 hours prior to the scheduled flight departure time. Fast service...no hassles. Boarding: nothing abnormal. Plane: ... read more

  • Smooth Ride

    Aug 9, 2001 by
    Rated a Helpful Review
    Pros: Smooth ride
    Cons: Cramped seating

    Summary: I flew Alitalia from JFK to Milan to Rome. The best thing was that when they landed in Milan those passengers that were going to Rome didn't have to get off the plane. Only those who needed to get off at Milan got off. The ride was very smooth and I ... read more

  • Alitalia is not always late

    Aug 7, 2001 by
    Rated a Helpful Review
    Pros: Most service to more cities in Italy; best connections within Italy
    Cons: Spotty record for on time performance; generally bad food; sometimes rude service

    Summary: I have flown Alitalia from the U.S. to Italy many times since 1958. I know about the horror stories, since I've also experienced a few bad flights over the years. However, I have also had many positive experiences with Alitalia. Many of the flights ... read more

  • Malitalia

    Aug 2, 2001 by
    Rated a Very Helpful Review
    Pros: I survived.
    Cons: poor service, late--always, lost luggage.

    Summary: I recently flew Alitalia on a trip to Switzerland and Rome. To fly to Switzerland, I first had to fly into Milan from Newark, NJ, and then fly from Milan to Zurich. The flight from Newark into Milan was terribly uncomfortable. To start, I had requested ... read more

  • "Hell" Italia

    Jun 29, 2001 by
    Rated a Very Helpful Review
    Pros: Affordable
    Cons: Baggage Delay, Poor in-flight service, Rude flight attendants

    Summary: I am a frequent traveler to Europe and I have had the worst experience on Alitalia and will never use them again. My second trip on Alitalia was in January, 2001 from Chicago to Milan to Venice. Upon my arrival in Venice my checked baggage was ... read more

  • VIVA Italia!

    Jun 4, 2001 by
    Rated a Very Helpful Review
    Pros: Foxy ladies, style, nonstops to Italy
    Cons: Old jets, Italian service, Italian Airport Hubs

    Summary: I love Italy so on some of my visits I end up on Alitalia, the bloated, badly run airline of that country. The company basically represents both the best and the worst of the country but it will be a fun experience if you know what to expect and are very ... read more

  • Alitalia - Not Bad

    May 31, 2001 by
    Rated a Helpful Review
    Pros: Comfortable Seats, Friendly
    Cons: Late drink service, landing

    Summary: My husband and I vacationed in Italy for our honeymoon just last month. On our way home to Hawaii, we had to catch an Alitalia flight from Rome to Milan, before connecting with our United flight. Our flight was set for 8:30am, and we got to the ... read more

  • Italians Are Lovers Not Fliers

    Mar 30, 2001 by
    Rated a Helpful Review
    Pros: The wine and after dinner drinks were free.
    Cons: The rudest service in the world.

    Summary: In the summer of 1997, my wife and I flew Alitalia from JFK to Rome. I knew there was trouble when all of the old folks in wheelchairs were lined up at the gate like there was free chesse being handed out or something like that. Once we boarded, the ... read more

  • Arrogant Fashion queens in the air.

    Mar 8, 2001 by
    Rated a Helpful Review
    Pros: Smooth connections to Cairo and Firenze.
    Cons: Very arrogant crew, unfriendly service.

    Summary: in 1999/2000 I traveled two times with Alitalia, because it was a partner of KLM. The connection to Cairo and the price of the ticket I bought was very good. That was also the case for Firenze. On both flights we had a connection in Milan. We flew KLM to ... read more

  • The National Airline of Italy

    Nov 10, 2000 by
    Rated a Very Helpful Review
    Pros: excellent food, reasonable price, relaible, the national airline of italy
    Cons: no television on board

    Summary: When deciding what airline to fly to Italy with I looked at all the different companies. I wasn't to bothered about who I flew with as long as the price was right. I looked at Aer Lingus and British Airways both though were very expensive. So then I ... read more

  • Alitalia-good service?

    Nov 6, 2000 by
    Rated a Very Helpful Review
    Pros: Great service (sometimes), fun experience, makes up time.
    Cons: Sometimes can be rude.

    Summary: I've flown Alitalia many times and have always enjoyed the flight. We always have flown on AZ 611 from JFK-FCO. Although the planes are 747-200's and are getting quite old, the service was excellent. As of March, they are being replaced with brand new ... read more

  • choose the plane as well as the flight

    Oct 16, 2000 by
    Rated a Very Helpful Review
    Pros: affordable, can be comfortable
    Cons: can be uncomfortable, terrible food.

    Summary: I have taken over 10 Alitalia flights in the past year. I fly Alitalia because it offers a direct flight from New York to Milan, which is what I need, and if I reserve tickets on their website (with a little advance, but not too much is necessary) I can ... read more

  • Mamma mia, what a joke

    Oct 9, 2000 by
    Rated a Very Helpful Review
    Pros: efficient, safe
    Cons: terrible service, lousy food, poor entertainment

    Summary: I have flown with Alitalia twice, Toronto to Rome and Rome to Toronto, and it's on those two flights that I formulate this opinion. It's also on those two flights that I struck this company off my patronage list. I did not have a problem with ... read more

  • Alitalia. Not bad. Horrible

    Oct 2, 2000 by
    Rated a Very Helpful Review
    Pros: none
    Cons: bad pilots, old planes, questionable safety

    Summary: I travel to Europe 3-4 times per year and fly across the country 10 times per year (I'm in the 100K miles per year group). About 2 weeks ago, I flew to Milan on Alitalia because the scheduling was slightly better than Delta and the prices just a bit more ... read more

  • ALITALIA - Always Late In Take-off Always Late In Arrival

    Oct 2, 2000 by
    Rated a Very Helpful Review
    Pros: We got there... eventually.
    Cons: See below.

    Summary: Here's my ALITALIA experience. It was three years ago, I was going to Italy with my Grandmother to see family. We arrived at JFK airport with plenty of time to board our flight and get a quick bite to eat. The flight was scheduled to leave New ... read more

  • Made it to Israel, Wish the Luggage Did

    Aug 16, 2000 by
    Rated a Very Helpful Review
    Pros: the plane didn't crash
    Cons: no customer service

    Summary: Several of us recently arrived in Israel to take part in a university program. One gentleman came with his wife and a 3 year-old son in tow. Alitalia lost five out of six of their checked bags. Arriving in Israel on Friday night, they were unable to go ... read more

  • Alitalia - You get what you pay for

    Aug 1, 2000 by
    Rated a Very Helpful Review
    Pros: Good fares
    Cons: Bad food. Rude staff.

    Summary: I've had good and bad experiences on past trips, so in trying to save money on my last flight to Italy, I decided once again take my chances and fly with Alitalia. Only this time my flight experience went from bad (the out bound) to worse (the ... read more

  • WONDERFUL SERVICE

    Jul 24, 2000 by
    Rated a Helpful Review
    Pros: great service, good meals, peaceful ride
    Cons: long ride to italy

    Summary: I went to Italy this April, during Easter time. I chose to fly Alitalia because it was recommended too me by several of my friends. So I bought round trip tickets to Italy. Let me tell you, I fly a lot and i never had such good service than Alitalia. ... read more

  • Dont check your bag and other subjects

    Jul 17, 2000 by
    Rated a Helpful Review
    Pros: clean planes
    Cons: bad food made me sick

    Summary: Baggage: Alitalia lost my bag 2 weeks ago and do not appear to have started looking for it. I flew from Newark to Rome and then to Johannesburg, South Africa. One bag made it, the other didn't. The best part about it is the fact that I need to file a ... read more

  • Ill be back in an hour to get my luggage!

    Jul 6, 2000 by
    Rated a Very Helpful Review
    Pros: Straight Flight
    Cons: To many to say

    Summary: Im not really into flying and such, But I do it from time to time. I just got back from Italy tonight and all I can say is... I hated the plane ride. The food, The piloting, the service and the luggage. On the way to Italy it wasnt that bad, ... read more

  • Alitalia: NOT the Italian experience

    Jun 24, 2000 by
    Rated a Very Helpful Review
    Pros: Only airline in my route that was using a 747, fun listening to them speak in Italian
    Cons: bad seats, old planes, rude service

    Summary: Well lets start out at the airport. I left from Alitalia's main US hub, JFK. When we first arrived we couldn't find the door to get into the check in area. We probably walked by it a few times. We noticed the door said Alitalia, but it was locked. ... read more

  • I'll walk next time

    Jun 23, 2000 by
    Rated a Very Helpful Review
    Pros: utterly none
    Cons: rude service, mayhem at check-in, tight seating

    Summary: Are you sure you want to fly Alitalia? I should have listened when my travel agent asked me, twice. Unfortunately, the route I was flying--Trieste to Rome, then Rome to Madrid, meant Alitalia was the only logical carrier. The first ... read more

  • How are they still in business?

    Jun 20, 2000 by
    Rated a Very Helpful Review
    Pros: none
    Cons: late, bad service

    Summary: I fly quite often as a leisure traveller, and on one occassion had the displeasure of flying on Alitalia. I generally feel that most airlines are the same, with only a few standing out at either end of the quality spectrum, but Alitalia definately rates ... read more

  • Don't do it....

    Jun 17, 2000 by
    Rated a Very Helpful Review
    Pros: A lot of bread
    Cons: Always late...

    Summary: Being Italian, I decided to give Al'italia a try. Al'italia at the time was the only airline that offered direct flights to Italy. I took my first flight with Al'italia 6 years ago and was thoroughly disappointed. Note only was the flight delayed, but ... read more

  • Reliable and safe. But bad seats and rude attendants.

    May 28, 2000 by
    Rated a Very Helpful Review
    Pros: Lots of wine. Reasonable price. Felt very safe. Ontime. Reliable.
    Cons: Uncomfortable seats, poor views of the movie screen, rude attendants

    Summary: Just got back from a trip to Rome -- flew Alitalia to get there. San Fran -> Milan, Milan->Rome. Just some quick comments worthy of note. The plane we took on the long haul (11 hours) had no leg room and ... read more

  • Air Alitalia - decent & safe

    May 9, 2000 by
    Rated a Very Helpful Review
    Pros: Efficient, clean, smooth flight
    Cons: Somewhat arrogant stewards

    Summary: Having never flown Air Alitalia, I was a little skeptical about a few things, safety, quality, etc... I shouldn't have worried. We flew on Air Alitalia from London England to Rome Italy and back again on this airlines and found that both ... read more

  • Alitalia - awful

    Apr 16, 2000 by
    Rated a Very Helpful Review
    Pros: A bit cheaper than most national carriers
    Cons: Everything else

    Summary: This airline has to be the worst in Europe. Check out the rest of the epinions ratings, its even beaten by Aeroflot! Last year I flew every weekend for nearly seven months with them between Milan and London. After only the first 2 or 3 flights I was ... read more

  • Good for the budget fliers.

    Apr 15, 2000 by
    Rated a Helpful Review
    Pros: Cheap and on time.
    Cons: Customer service.

    Summary: I took a short flight from London to Rome on Alitalia. I got the tickets very cheaply and they also have student rates. It was perfectly within my budget. The flight left on time and was at a decent time of the morning. The take-off and landing were ... read more

  • Bad flights with Alitalia

    Apr 1, 2000 by
    Rated a Helpful Review
    Pros: Above average food (for an airline)
    Cons: Small seats, can't use electronics, delays

    Summary: I flew with Alitalia from New York to Italy and back. I have to say do not fly with them. They have delay after delay. In fact, they totally messed up my tour group. We had a connection flight from Malta to Rome to New York on Alitalia. However, ... read more

  • Generally a good experience

    Mar 13, 2000 by
    Rated a Helpful Review
    Pros: good food and seats
    Cons: delays

    Summary: It seems obvious from the other reviews that delays are Alitalia's biggest problem, and yes, my flight out of Chicago was delayed 3 hours. This made me miss my connection flight in Milan, so I had to wait 3 hours there instead of one. The staff didn't ... read more

  • A-late-alia-- Rudest service ever

    Jan 30, 2000 by
    Rated a Very Helpful Review
    Pros: Their peanuts and blankets
    Cons: Their service

    Summary: I shouldn't even say service because we received none. My family (and others) encountered problems with Alitalia the first and definitely last time we traveled on their airline. We had to take their airline to stop in I think it was London ... read more

  • Acronym : Alitalia = Always Late In Take-off Always Late In Landing

    Jan 21, 2000 by
    Rated a Helpful Review
    Pros: Good food and wine
    Cons: Poor on-time performance

    Summary: Alitalia is an airline where I have had varied experiences. I used to fly it a lot because BA did not have many connections from London into Italy. Now, even BA has convenient connections into Italy and hence I avoid flying what is affectionately known ... read more

  • Our Saving Grace

    Jan 19, 2000 by
    Rated a Helpful Review
    Pros: Service, Attendants, and a smooth flight
    Cons: Couldn't find any flaws.

    Summary: Going to Europe for the first time we didn't know what to expect. We left San Antonio for Atlanta, then Atlanta to Paris, we thought we reached hell. The Paris airport was terrible, not organized at all, at least for those going through passport ... read more

  • Alitalia provides decent to subaverage service

    Jan 13, 2000 by
    Rated a Very Helpful Review
    Pros: decent luxury
    Cons: service, cramped quarters

    Summary: I flew Alitalia this summer on a family trip to Rome and it was only average. All trips to Europe are kinda hellish, because they are at night, 9 hours long, and you have to try to sleep in the plane. I found that a few of the flight attendants spoke ... read more

  • Alitalia problems abound

    Dec 18, 1999 by
    Rated a Helpful Review
    Pros: smooth flight , on time
    Cons: terrible service onboard, little English spoken

    Summary: My wife and I took Alitalia to Italy with a tour. It was a big 747 cramped to the brim with passengers. We both ordered non meat dishes, but we were rudley told we would get what they had left even though we ordered. The Steward refused to talk with us ... read more

  • Alitalia doesn't always make the grade

    Nov 15, 1999 by
    Rated a Very Helpful Review
    Pros: Low price
    Cons: Service, food, atmosphere, personal space

    Summary: I fly overseas frequently, and on a recent trip to Italy I chose Alitalia because of timing convenience and cost factors. The flights were not too badly delayed, but there were factors which would probably make me pay more next time and go on another ... read more

  • DEFINITELY THE WAY TO GO!

    Oct 14, 1999 by
    Rated a Very Helpful Review
    Pros: prices,punctuality,responsible
    Cons: food and coffee

    Summary: I have travelled to Italy with my family every year for the last 30 years on Alitalia Airlines. I have found them to be accommodating and very understanding towards the elderly and the sick. Their employees go out of their way to make the flight ... read more

  • Express Customer Reviews

  • WORST CUSTOMER SERVICE IN THE UNIVERSE

    Nov 17, 2012 by
    Rated Show
    Pros: None
    Cons: Customer Service
    Staff
    Caring about you at all

    Summary: My daughter flew Alitalia this summer, very unimpressed with experience but CUSTOMER SERVICE afterwards because of a shredded bag is the WORST I've ever dealt with.  They wanted to send us to a repair shop that was an hour away.  Even if it ... read more

  • Worst Customer Service Ever

    Sep 18, 2011 by
    Rated Show
    Pros: Cheap
    Cons: Thieves

    Summary: I used the website to book online and i canceled my tickets two months prior the departure and untill now I didn't get my money. Furthermore, I'm sending emails to follow up and I'm completely ignored; I didn't receive even one reply.It seems that ... read more

  • Alitalia Airline

    Jul 31, 2011 by
    Not rated yet
    Pros: Alitalia Airline
    Cons: Alitalia Airline

    Summary: I booked the tickets for my wife and I choosed aisle seats and I called them to make sure that this was the case. My wife had medical condition. she had one of her spine bone broken and she showed it to the manager because she was the surprised that she ... read more

  • Horrendous service

    Jun 20, 2011 by
    Not rated yet
    Pros: None. The worst customer service I had ever experienced!!
    Cons: Noone to handle problem just an EMAIL!!

    Summary: Never fly this airline!! I was given the wrong information from the call center to give my unaccompnied minor information at the ticket counter. When I went to check my son in they stated because the office in Boston was closed my son could not fly! All ... read more

  • Impossible: it can NOT be a national airline! My journey to Italy: a disaster

    Dec 30, 2010 by
    Not rated yet
    Pros: Some of the crew seemed as surprised as we passengers as starting and landing succeeded.
    Cons: Flight Berlin-Rome was 1 hour late, reason never explained. Some delay in return flight too.

    Summary: I'm very disappointed. My last journey to Italy has been a whole disaster. Rome airport is pretty miserable, and Alitalia a disorganized airline with dirty, uncomfortable aircrafts and unpolite service. Once this was a stylish company: you can tell it by ... read more

  • I will never use them again!

    Jun 20, 2010 by
    Rated Show
    Pros: Good food, but I would rather eat cardbord.
    Cons: Dirty plan, old plan and almost lost my luggage.

    Summary: My flight was delaed 4 hours in Miami this made me late for my connecting flight I had to wait 10 hours for the next flight. When I went to check in in Miami I told the man checking me that I had a conecting flight and I would now be missing it. He did ... read more

  • You made it there, didn't you?

    Apr 29, 2010 by
    Not rated yet
    Pros: Food, safe flight, leg room.
    Cons: service! service! service!

    Summary: Alitalia may not have the best service, but you made it there! I understand, they do have bad service, but I would take that rather than crashing into the ocean and dying! The flight is just to take you there, but once you get to your destination, you'll ... read more

  • Unable to get refund after 3 weeks

    Nov 22, 2009 by
    Not rated yet
    Pros: not many - unhappy before trip even started
    Cons: unable to get ticket refund

    Summary: Purchased a full fare ticket on Alitalia on Nov 2nd. Requested a cancellation on Nov 3rd. After more than 3 weeks Alitalia is not able to process the request. They are adjusting the expectations that it may take 3 weeks - 2 months to process the ... read more

  • Al Italia - another unresponsive state runned airline

    Oct 19, 2009 by
    Not rated yet
    Pros: None
    Cons: Poor service, poor communication, flilthy and borken aircraft, late flight.

    Summary: I flew AZ642 from FCO to EWR on 18 Oct 2009.   Most of the lavs in economy were broken.  The flight attendants were indignant and unresponsive.  I thought I was flying Pan Am in the 1980s.   The flight was incedibly late, ... read more

  • Bye-bye bag

    Sep 21, 2009 by
    Not rated yet
    Pros: Helpful airport personnel but computers down, don't answer phone, didn't have forms to file report
    Cons: Alitalia gives useles phone #s and emails addresses that do not exist or nobody answer.

    Summary: Alitalia has a terrible service when they loose your luggage! And that happens frequently...when we flew from Naples to Cairo we were not the only ones with ALL the luggage lost and when we came back HALF of the passengers had their baggages ... read more

  • never fly ALITALIA

    Aug 4, 2009 by
    Not rated yet
    Pros: none
    Cons: small plane, lost baggage, rude stewardesses, delayed flights and horrible customer service.

    Summary: alitalia lost my bag when i was going on vacation from canada to lebanon. i was given numerous phone numbers for alitalia offices for follow up, only one is in service. i was told that this is a 'normal' instance, and that i have to wait. neither ... read more

  • ALITALIA MAGNIFICA IS MAGNIFICENT

    Jan 24, 2009 by
    Rated Show
    Pros: Food, Wine and the excellent service and comfort.
    Cons: I wish that Alitalia would bring back it's Washington D.C. to Milan flight.

    Summary: My wife and I fly Alitalia Magnifica every year as we return home to our beautiful country to see the sights and visit our family. The service on the flight is amazing and the food is probably the best in the air. All of the staff was very ... read more

  • Terrible Customer Service

    May 7, 2008 by
    Rated Show
    Pros: Made it to Italy
    Cons: Poor customer service, questionable plane

    Summary: My husband and I flew Alitalia to Rome from Chicago. Since it was our honeymoon, my husband was going to see if we could get an upgrade to 1st class. He stood at the ticket counter for 20 minutes while the gate staff stood in a circle and gossiped with ... read more

  • Pretty good for the price

    Aug 1, 2007 by
    Rated Show
    Pros: Better legroom in coach than what I experienced in British Airways.
    Cons: Not knowing if the company would be in business when I left!

    Summary: I flew from Boston to Cairo with a 3 1/2 hour layover in Milan in July 2007. Bottom line, although there were snags in the waiting part of it, I thought that the legroom was excellent for a coach ticket and the staff were very pleasant and helpful. ... read more

  • Tenntomt

    Jun 30, 2007 by
    Rated Show
    Pros: none
    Cons: lousy service and ground personnel

    Summary: Flew Alitalia last week and its has to be the worst airline in the world. Their ground staff is rude and uncaring. My initial flight sat on the approach for an hour for no reason other than they "missed their take off window". The crew said they would ... read more

  • Do not fly on Alitalia

    Jun 5, 2007 by
    Rated Show
    Pros: None
    Cons: Rudeness. Lack of concern for the paying customer.

    Summary: The worst airline experience of 40 years of flying to Europe. Rude reservation agents, rude counter agents, rude flight attendants. Lost luggage (finally located after 4 days and no offer to compensate for items that had to be purchased) which required ... read more

  • It works for me

    Jan 28, 2007 by
    Rated Show
    Pros: Good food, cheap, helpful
    Cons: Old, sometimes dirty planes and delayed flights

    Summary: Alitalia is a no frills airline and convenient to use for in-Italy flights, although sometimes there are flight delays. I love the food they serve and the flight staff is friendly enough. I was set to travel from Brindisi back to the US last August ... read more

  • Terrible Airline

    Oct 29, 2006 by
    Rated Show
    Pros: None
    Cons: Customer service is crap

    Summary: Lost luggage. Didn't care that they did. Hung up on me daily when called to inquiry about it. Took 3 days to find it. When they finnaly found the luggage they said they were too busy to deliver and could get it to me in a couple days. Had to spend 110 ... read more

  • Never again. Period.

    Sep 14, 2006 by
    Rated Show
    Pros: Um. Hold on I must have 1. Nope - nothing.
    Cons: Customer service. Equipment.

    Summary: Our flight to Sicily from Boston (via Milan) went relatively well. My only complaint would be the crappy plane which must have had 700,000,000 miles on it. The return flight however was another story. Flight cancelled out of PMO with no notice. ... read more

  • They left us stranded!

    Jan 11, 2006 by
    Rated Show
    Pros: none
    Cons: not reliable - can't depend on them!!

    Summary: I flew from Milan to Cairo but plane had to divert to Alexandria due to fog. However, we did not land at Alexandria airport but rather some military base outside of Alexandria - we had no idea where we were. The approximately 160 passengers were told ... read more

  • Alitalia Baggage

    Dec 31, 2005 by
    Rated Show
    Pros: I am raking my brain and cannot think of any pros to recount.
    Cons: The airline will directly lie to you about the fate of your luggage.

    Summary: If you are going any where in Eastern Europe...avoid Alitalia at all costs. You may get there but your baggage will not. We are here now and have been without our luggage for 5 days and have no hopes of seeing it any time soon. Stay far away from ... read more

  • TO SICILY VIA ROME

    Sep 27, 2005 by
    Rated Show
    Pros: Cheap and cheerful
    Cons: Poor food and on the whole staff could be friendlier

    Summary: Flew Alitalia for the first time to Palermo via Rome. Outward from London Heathrow on Saturday 17th on Airbus A321. Queued for an on time departure then left Heathrow an hour late with the pilot making up half an hour.Despite calling rows 2-0-35 everyone ... read more

  • Don't Fly alitalia

    Jul 15, 2005 by
    Rated Show
    Pros: N
    Cons: N

    Summary: alitalia is the worst company to fly with from the US. There baggage handling is terrible,i never get my baggage on time since i have been flying with them. Guess how long it will take you to get your refund from them? SEVEN months at ... read more

  • Alitalia: every disappointing stereotype about Italy, all for the price of one ticket

    Jul 2, 2005 by
    Rated Show
    Pros: I got there.
    Cons: see below

    Summary: late, rude, defensive, dishonest (they deny they're late), unpredictable I bought this ticket because I had to as part of a web deal. Being Italian, I am a little defensive myself about the stereotypes, but alas, Alitalia seems determined to confirm ... read more

  • Still waiting for my refund...

    Jun 29, 2005 by
    Rated Show
    Pros: Can't think of any.
    Cons: Unprofessional, unethical, uncaring.

    Summary: I am not an American and I'm definitely not spoiled by doting airhostesses and check-in staff so I never did mind the terrible food, uncomfortable seats and rude personnel on the two flights I took with AlItalia. However. My last flight from Milan to the ... read more

  • Complete disgrace! Avoid at all costs.

    Apr 19, 2005 by
    Rated Show
    Pros: None
    Cons: Poor record, poor service, lack of customer service, unreliable.

    Summary: Flights from Pgh, PA to Boston (United) then Boston to Rome, Italy. Then, from Venice to Milan, Milan to Boston, Boston to Pgh (United/USAir). Boston to Rome delayed without explanation - finally got going and arrived basically within 30 min of ... read more

  • Alitalia attempts to subvert U.S. laws

    Feb 16, 2005 by
    Rated Show
    Pros: None
    Cons: Refuse refunds for 1 year, attempting to bypass their legal obligations. STAY AWAY!!!

    Summary: I travel to Italy from the U.S. anywhere from 10 to 20 times per year for business. This has been the case for 8 years. At no point, has any Alitalia plane I've been on included individual controls for air. Their navigational equipment is ancient ... read more

  • Superior price and reasonable service

    Sep 6, 2004 by
    Rated Show
    Pros: Good price; on time arrival; free wine
    Cons: staff could be a bit friendlier

    Summary: Recently I flew roundtrip Washington-Milan on Alitalia. It was $200 cheaper than other direct flights and I booked with some trepidation after reading other's reviews. The plane was a 767 completely full. Both ways the plane left about 30 min late but ... read more

  • Good and efficient airline

    Nov 19, 2003 by
    Rated Show
    Pros: Efficient, friendly service
    Cons: Poor food

    Summary: I can't understand what people here are complaining about with Alitalia. I have flown them numerous times from the UK to Italy and found them to be very efficient and friendly. The food is rather disappointing and that is the only major area of ... read more

  • ALITALIA IS NOT THE REFLECTION OF ITALIAN CULTURE!!!

    Nov 11, 2003 by
    Rated Show
    Pros: CHEAP, CHEAP, CHEAP!
    Cons: bad service, delays, lost baggage!

    Summary: Have I flown Alitalia in the past? Yes. Would I fly it ever again? Probably! What the hell am I thinking? I know what I'm thinking...it's cheap, very cheap...perfect for a broke college student! But honestly, these guys should have gone out of business ma ... read more

  • Good and cheap

    Oct 30, 2003 by
    Rated Show
    Pros: polite and cheap airline
    Cons: Flights are late quite often

    Summary: During the past few few weeks I have flown several times on Alitalia. FIrst of all I was little bit skeptical about it but after flying Alitalia I could recommend it to anyone. The crew seems not so professional than on other major world airlines but they ... read more

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