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Rated a Helpful Review by the Epinions community
Oct 6, 2004
Pros: Cheap
Cons: Treat customers as if they don't need them
Summary: I fly a lot – from Israel to Europe and USA – at least once a year I take a transatlantic flight. Being a student, I try to buy cheaper tickets and use the same airline all the time – to get a bonus ticket. This time I chose ALITALIA. Huge ... read more
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Rated a Very Helpful Review by the Epinions community
Aug 8, 2004
Pros: Service, comfort, luggage efficiency (believe it or not!)
Cons: had to check 22in bag
Summary: A caveat: this review likely will not pertain to economy class, but for those of you who have the cash or flyer miles for the upgrade... read on! I flew Alitalia in Magnifica class (Boeing 777) from New York JFK to Rome overnight, and again returning ... read more
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Rated a Helpful Review by the Epinions community
Dec 8, 2003
Pros: None
Cons: Unreliable, incompetent staff, VERY BAD service
Summary: In July 2003, I was denied boarding on an Alitalia flight from Caracas (CCS) to Milan (MXP) due to excessive overbooking, so I was bumped to another flight of the following day. I understand that many companies overbook flights but in the past, when I ... read more
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Rated a Very Helpful Review by the Epinions community
Dec 5, 2003
Pros: Look, I'm trying OK! Oh yeah - they aren't Air France.
Cons: Disappearing stewardesses, Cramped aircraft, lousy food, worse timekeeping.
Summary: The Airports Heathrow is never fun to traverse at the best of times, but there is a lot of shopping and stuff to do - as you'd expect from the world's busiest International airport. Getting to it is easy as you have a choice of the Tube (Nightmare with ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Nov 16, 2003
Pros: None
Cons: food,crew,customer service, luggage service
Summary: I live in the U.S. and at least twice a year I fly to Iran.This August (2003) for the first time I flew with Alitalia . The flight from JFK to Milan was...well, ok. From Milan to Tehran the flight was terrible. the worst one I've ever had. Plane was dirt ... read more
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Rated a Very Helpful Review by the Epinions community
Sep 15, 2003
Pros: Reliable, quick check-in with nice efficient agents, relatively friendly crews.
Cons: Luggage problems on connecting flights, no coffee/tea, minimal food on domestic flights.
Summary: We flew on Alitalia in economy class on a 1 hour 20 minute domestic flight between Rome and Catania, Sicily. We were making a connection in Rome and were advised to give ourselves sufficient time to pick-up and re-check our bags,as Alitalia and Rome and M ... read more
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Rated a Helpful Review by the Epinions community
Sep 7, 2003
Pros: Wide selection of menu and beverage items, variety of entertainment, pleasant staff.
Cons: None found
Summary: Just returned yesterday from Italy flying round-trip Chicago/Milan via Alitalia Airlines. I wanted to review this Airline after reading the numerous frightening comments noted here prior to our trip. We typically fly business and first class and felt Alit ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Aug 8, 2003
Pros: Some new aircraft
Cons: Food poor
Summary: I had a flight with Alitalia last month, after 12 years I decide to use this company, last flight wa ... read more
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Rated a Very Helpful Review by the Epinions community
Jul 9, 2003
Pros: Reasonable price, no major hickups.
Cons: Strange food, surly staff.
Summary: Reading some of the reviews on Alitalia on this site can make the thought of a flight aboard Italy’s ... read more
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Rated a Helpful Review by the Epinions community
Jul 4, 2003
Pros: hmmm....
Cons: loses much more baggage other airlines, no security - an invitation for highjackers and terrorists
Summary: i did 4 flights with alitalia the last 5 days... every flight was late (from 30mins to 240mins), non ... read more
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Rated a Helpful Review by the Epinions community
May 30, 2003
Pros: Smooth Flight
Cons: Overbooking, Lost Luggage
Summary: Just returned from a long weekend to Milan and the Riviera. Booked my flight on USAirways.com, USAirways ticketed the entire flight connections, USAirways from Pittsburgh to Newark, Alitalia from Newark to Milan.
USairways was delayed out of ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Apr 15, 2003
Pros: decent prices
Cons: cancelled flights, lost luggage, unhelpful staff
Summary: Alitalia tickets are fairly cheap, but you get what you pay for. I had a return flight from Rome to Milan and then from Milan to Boston. Turns out that Alitalia decided to cancel the flight from Milan to Boston at the last minute, but they didn't tell ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Nov 29, 2002
Pros: Good food
Cons: Little space
No return date change possible
Summary: When I bought my Miami-Barcelona-Miami ticket (Nov 5 – Feb 6), I wanted returning date change to be possible. “TICKETS ARE NON REFUNDABLE AND PENALTIES FOR CHANGE MAY APPLY ” is written in an attached paper. Penalties where about US 170, I ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Nov 6, 2002
Pros: None
Cons: Bad food, lost luggage, rude customer support, won't pay claims
Summary: After my luggage was lost I waited in line for well over an hour in the Rome airport. It was very apparent that the baggage assistance staff was incredibly angry at having to deal with the customers, and I was the lucky one! Many people had to wait over ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Oct 30, 2002
Pros: Great food.
Cons: A little cramped.
Summary: People like to complain about everything. Alitalia is a great airline. Okay, so it's not a fleet of floating palaces in the sky. It's a decent, average airline, and it's not that different from most other EU airlines. Prices are pretty competitive, ... read more
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Rated a Helpful Review by the Epinions community
Oct 22, 2002
Pros: Good pricing, excellent food.
Cons: Cabins not the cleanest.
Summary: I flew from London to Rome roundtrip and was expecting an adventure after having read the Epinions here. To make a long story short, I very very pleasantly surprised. I have a feeling that a middle of the road experience would not motivate anyone write ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Sep 24, 2002
Pros: on time,good plane,legroom,wine
Cons: only fair food
Summary: flew toronto-rome roundtrip.nothing special,but they got me there and back.some italian 'attitude',but some were nice,too.to read these reviews,i expected some horrible, chaotic experience.they would not be in business if it were true.maybe you have to ... read more
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Rated a Helpful Review by the Epinions community
May 7, 2002
Pros: Plenty of space on Airbuses, generally on time, pleasant flight assistants, plenty of wine
Cons: If something goes wrong don't count on them!
Summary: I fly Alitalia quite regularly and to be quite honest I find the negative comments by my fellow travelers quite exaggerated. The check-in staff are normally quite helpful and everytime I had the necessity to change my ticket to an earlier or later one I ... read more
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Rated a Very Helpful Review by the Epinions community
Mar 4, 2002
Pros: Cheap, on time, good safety record
Cons: Old planes with cramped seats
Summary: This is the second time I have used Alitalia for an overseas flight and some things haven't improved much since 1996!! Unfortunately, tour companies LOVE to book their clients on this airline because it is a great way to keep the costs down.
... read more
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Rated a Helpful Review by the Epinions community
Feb 22, 2002
Pros: good price, on time, nice looking flight attendants
Cons: unfriendly staff, inflight entertainment, not enough food
Summary: Flights: Dec. 23 Zurich-Malpensa-Osaka Japan
Jan. 06 Osaka-Malpensa-Zurich Switzerland
Aircraft: B767-300 (longhaul flight)
Flight departed 1hr. late from ZRH due to heavy traffic and bad weather, but it departed on time ... read more
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