British Airways

386 ratings (369 Epinions reviews)
Epinions Product Rating: Very Good
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    Highest Rated Consumer Review by the Community

  • Flew in from Miami Beach, BOAC...

    Jul 20, 2007 by gaelkm is a Top Reviewer on Epinions in Hotels & Travel
    Rated a Very Helpful Review
    Pros: Wonderful airline that goes the extra mile and seems to care about passengers.
    Cons: My head set was broken, but was replaced right away.

    Summary: "didn't get to bed last night..." Just about everyone knows that old familiar Beatles song, "Back in the USSR". I borrowed a line from the song, because we recently flew on British Airways, formerly known as BOAC. But the song ... read more

  • British Airways Executive Club is a sick joke

    Apr 10, 2013 by
    Not yet rated.
    Pros: BA onboard service is quite good
    Cons: BA Executive Club frequent flyer program is the worst I have ever seen.

    Summary: Since I travel between Seattle in the USA and Europe at least twice per year, I decided to join BA's frequent flyer program, the BA Executive Club.  After the first trip, on BA, I received my avios as they are called within days.  The next trip ... read more

  • British Airways worse airline

    Apr 26, 2012 by
    Not yet rated.
    Pros: Pleasant helpful attendants.
    Cons: Horrendous rude and arrogant reservation clerks

    Summary: While in Portugal I broke my foot. British Airways would not change my itinerary without a $300 fee, no exceptions. They weren't interested in the medical emergency aspect - pay or don't travel. I was given the worse possible seat arrangement, even ... read more

  • Most outrageous and atrocious service ever!

    Jul 17, 2011 by
    Rated a Helpful Review
    Pros: Zero
    Cons: Really expected a lot more from a "reputable" airline such as BA.

    Summary: My fiance and I flew British Airways from Sofia Bulgaria to Heathrow airport, London where we were connecting to another flight to fly back home. First of all the amount of time it took and the manner in which the desks were being open for check ... read more


    Jul 2, 2011 by
    Rated a Helpful Review
    Pros: None
    Cons: -Horrible Customer service.
    -Rude flight attendants. 
    -Unnecessarily expensive
    -Low budget in flight entertainment and food. 

    Summary: Attention pet owners, please do NOT fly your dog or cat with British Airways World Cargo.   British Airways quoted me $1000 to fly my pet overseas.  However, they wouldn't let me purchase the ticket until the day of departure.  On the day ... read more

  • Fly the flag

    Jun 26, 2010 by
    Rated a Very Helpful Review
    Pros: Predictable service. You know what you are getting with BA.
    Cons: Rediculous seat booking system.

    Summary: I recently took a trip with British Airways from Gatwick airport to Venice Marco Polo airport and Heathrow to New York and Bangkok. Who are British Airways? British Airways is the National carrier of the United Kingdom although some might say after ... read more

  • High Class Flights, Pleasant Staff And Tasty Food Plus Free Beverages

    May 24, 2010 by
    Rated a Very Helpful Review
    Pros: High Class Flights, Pleasant Staff And Tasty Food Plus Free Beverages
    Cons: With So Many Good Features Some Flaws Can Be Forgiven

    Summary: Recently I flew from Los Angeles to London’s Heathrow Airport and then returned from Paris’ DeGaulle Airport to Heathrow and then back to LAX in British Airways. As best my memory serves me, this was my third transatlantic flight with this ... read more

  • Fraudulent Business Practices

    Feb 26, 2010 by
    Rated a Helpful Review
    Pros: NA
    Cons: Shady business practices.

    Summary: Recently I tried to redeem FFmiles for a trip to Amsterdam from Phoenix,Az for my wife and myself. Much to my dismay, I found taxes and surcharges to be $311.00 per ticket. About 30% of the cost of purchasing the same ticket with cash.When trying to ... read more

  • British Airways: The Civilized Way to Travel in Southern Africa

    Sep 10, 2009 by reginafug is a Top Reviewer on Epinions in Hotels & Travel
    Rated a Very Helpful Review
    Pros: Competitive fares, well-maintained aircraft, pleasant staff.
    Cons: Can't think of any.... oh, yeah, no wine is served!

    Summary: In July 2009, we flew British Airways from Johannesburg, South Africa to Victoria Falls, Zimbabwe.  In case you don't know (as we didn't), British Airways flies in Southern Africa (without flying in/out of London), and within South ... read more

  • BA Hidden Fee Game...

    Sep 10, 2009 by
    Rated a Helpful Review
    Pros: not applicable
    Cons: not applicable

    Summary: Folks,I booked my BA ticket online (  If you travel on that particular date, then everything goes smoothly.  However, if you could not travel on the day for some reason (even if it is before few weeks you know that you can't ... read more

  • Great service on short flights but cuts are coming

    Aug 31, 2009 by
    Rated a Very Helpful Review
    Pros: Terminal 5 in London a pleasure, nice crews, comfortable planes.Good snacks.
    Cons: No more food after 9/1, on flights less than 2 1/2 hours. Nor sale.

    Summary: I flew from London to Geneva on British Airways (BA) economy class. I also purchased a one way ticket for my sister from Geneva to London.Purchasing the ticket was easy. One pleasant surprise is that the one way ticket was only $110. Until ... read more

  • DIA-Kenya-DIA 60 hours

    Jul 17, 2009 by
    Rated a Very Helpful Review
    Pros: Denver staff in particular were excellent, but all personnel were great.
    Cons: Missed connection by 4 mins creating 7 hour delay

    Summary: Arrived at DIA in a timely manner, no crowds at the check-in counter so I had a wonderful conversation with the young lady there well she really wasn't that young, maybe that was why the conversation was so exhilarating. Discussed the short time (1 hour) ... read more

  • Still classy!

    May 12, 2009 by
    Rated a Helpful Review
    Pros: Excellent service at reasonable price.
    Cons: Website could use some improvements (yes, I'm nitpicking)

    Summary: We flew British Airways from Philadelphia and back for an extended weekend in London. The flight out of Philly was delayed by an hour. The reason for the delay - head winds over the Atlanric - was explained in detail, with suitable apologies. The ... read more

  • Catalogue of Failures, Incompetence and Indifference

    Sep 10, 2008 by
    Rated a Very Helpful Review
    Pros: None that I can see
    Cons: Indifferent staff, Unreliable service, poor corporate ethos

    Summary: Recently I have had cause to use BA three times:1)Six moths ago, my parents were due to fly out from Heathrow to visit me in the Cayman Islands, BA then diverted the flight to Nassau in the Bahamas saying they had a 'shortage of aircraft' and dumped ... read more

  • avoid these idiots at all costs

    Aug 30, 2008 by
    Rated a Very Helpful Review
    Pros: None, really.
    Cons: Cancelled our reservations, missed flights, lost luggage.

    Summary: Had tickets for a trip from Chicago-O'Hare to a connecting flight in Heathrow to terminate in Barcelona. Arrived at O'Hare to find out the incoming flight was 5 hours late despite their website showing it current prior to me leaving my house. The BA ... read more

  • BA is my favorite airline ever!

    Jul 18, 2008 by
    Rated a Very Helpful Review
    Pros: Amazing service, comfortable beds, impeccable condition of the planes
    Cons: None whatsoever! - Oh, Heathrow security, maybe...

    Summary: And to think I almost refused that trip to Johannesburg! I had just returned from Europe and was home nursing a headache, when my boss called with the news that our team was going to South Africa next morning. - Oh, no! I said. I cant. ... read more

  • Whadda ya mean there's no flight crew!

    Jul 12, 2008 by
    Rated a Very Helpful Review
    Pros: good on board entertainment, acceptable food served, professional flight attendants
    Cons: LATE, LATE, and LATE, customer service and support staffing is questionable, fairly sloppily run organization

    Summary: I was looking forward to my flight on British Airways as I had never flown on them before, and had heard wonderful things about them from my friends traveling to Europe. In February 2008 we flew out of Vancouver, British Columbia to Zurich, Switzerland ... read more

  • The worlds favourite airline?

    May 31, 2008 by
    Rated a Very Helpful Review
    Pros: Professional and great staff and food
    Cons: Can sometimes have delayed luggage

    Summary: I have flown with British Airways on numerous occasions and so will share my views on them. The company: British airways is a British company and the national carrier of the UK. They have bases at the majority of the main UK airports including London ... read more

  • Great Service In A Pinch

    Apr 27, 2008 by
    Rated a Very Helpful Review
    Pros: Great service
    Cons: Nothing I could find

    Summary: On return from Italy, Lufthansa got us in too late for our connecting flight to Germany so they had to search for other means of getting us back to the US in time for our pick-up people to meet us. It took them a while but they finally got us booked on ... read more

  • British Airways is One of the Leaders in the Industry

    Mar 23, 2008 by
    Rated a Very Helpful Review
    Pros: Outstanding customer service in all areas, great seating, timeliness
    Cons: None

    Summary: ***Please note that this review covers Business Class only*** Quick Facts: Class of Service Flown: Club World (Business Class) Aircraft Flown: Boeing 777 (B777) Route Flown: Kuwait City International ... read more

  • Good airline

    Mar 19, 2008 by
    Rated a Very Helpful Review
    Pros: Good food,comfort, little care package, clean, friendly crew
    Cons: Expensive! Delays!

    Summary: My family had heard very good things about British Airways, so when my daughter and I decided to fly to Moscow to visit relatives, we decided to fly British airways. This would be our first flight in 8 years, so we wanted to be with a good, trusted ... read more

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