22 ratings (22 Epinions reviews)
Epinions Product Rating: Very Good
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    Highest Rated Consumer Review by the Community

  • Finnair......The Best Route To Russia

    May 27, 2002 by tombarnes is a Top Reviewer on Epinions in Hotels & Travel
    Rated a Very Helpful Review
    Pros: Scrupulously clean and efficient, excellent food and caring service
    Cons: Some say that Finnair's staff is distant. I haven't really seen this...

    Summary: My father and I flew with Finnair as part of a group from the Chrysler Museum in Norfolk. We were going to St. Petersburg, and flight arrangements had been booked through Finnair. having had no previous experience with this airline, I had ... read more

  • The Most Honest Employees In The World

    Jul 17, 2011 by TheSmartTraveler is a Top Reviewer on Epinions in Hotels & Travel
    Rated a Very Helpful Review
    Pros: Finnair miles can be added to the American Airlines mileage program.
    Cons: Tight seats, not much legroom, low rent meals, and no complimentary hard liquor or snacks.

    Summary: We flew Finnair June 8, 2011 from JFK to Helsinki.  We connected June 9, on another Finnair flight from Helsinki to Vilnius, Lithuania.  On June 20, 2011, we flew from Berlin to Helsinki, and June 21, 2011, from Helsinki to JFK.On ... read more

  • Great Entertainment Packages, Good Food, Minor Glitches

    Nov 7, 2010 by
    Rated a Very Helpful Review
    Pros: Clean, Wide Variety of Entertainment, Decent Food, Ample Carry-On Storage.
    Cons: Some Cramped Legroom Seats, Ran Out of Beverages, Late Arrivals, Sterile Interaction with Employees.

    Summary: During my recent trips to Estonia and Finland, I flew trans-Atlantic on Finnair.  Having no prior experience with the airline, I had little idea what to expect.  The trip over would have been close to five stars, while the trip back closer to ... read more

  • An Ambivalent Experience

    Jun 2, 2010 by ulysses4 is a Top Reviewer on Epinions in Hotels & Travel
    Rated a Very Helpful Review
    Pros: New planes and somewhat pleasant flight personnel.
    Cons: Short connection times cannot be trusted. Economy comfort and meals are compromised.

    Summary: I had really wanted to like this airline. On paper (and on the internet) it has a lot going for it: modern fleet; updated and relatively uncluttered airport; quick connections; a commitment to high quality customer service (even in coach) and a venerable ... read more

  • Terrible Constumer service

    Jul 26, 2009 by
    Rated a Very Helpful Review
    Pros: Nice-looking website
    Cons: Completelly useless costomer service. No internal communication at counter or between counter and office.

    Summary: I was to flight to Savonlina for a conference yesterday but due to road problems I arrived at the check-in counter at Heathrow airport for my first flight to Helsinki with a mere 3 min delay at 9.37 am for my 10.20 flight. Actually, I was there when the ... read more


    Feb 4, 2008 by
    Rated a Helpful Review
    Pros: None whatsoever
    Cons: Bureaucratic inflexible

    Summary: Finnair, are possibly the worst company I have ever had the misfortune of dealing with. CHOOSE ANOTHER AIRLINE !!!!!!!! Since having these problems I have read the other reviews of Finnair online and cant help but think that Finnair employ a team of ... read more

  • Finnair seems to be falling apart

    Jan 31, 2006 by
    Rated a Very Helpful Review
    Pros: Plenty of company if you are looking to get drunk on your way to Hellsinki
    Cons: old aircraft, bad service, personnel will not help you out when you need it.

    Summary: The immediate cause for this review is a recent experience with FinnAir. However, we used it several times over the last few years and noticed a marked decline over time: old aircraft (MD-11??), dirty and dated interiors, service gets worse every time, ... read more

  • Friendly but kind of boring

    Jan 15, 2006 by
    Rated a Helpful Review
    Pros: Natural friendliness and efficient delivery.
    Cons: An overall air of cost cutting and old aircraft, and don't lose anything!!

    Summary: Flying Finnair could not be described as fun, yet it does the job and the staff have a kind of natural warmth about them. I think that perhaps Finnish people have a natural personal style which is genuine without being the over-the-top "everyone is my ... read more

  • Snuggle against your neighbour...

    Jan 1, 2006 by
    Rated a Very Helpful Review
    Pros: friendly staff, partly a modern fleet, i felt really safe
    Cons: a bit cramped

    Summary: Last Wednesday I returned home from a short trip to Helsinki. We flew there, and naturally also back again, with the Finnair, the national carrier of Finland and around those is to be today in my review. 1. First of all...some general information ... read more

  • An Average airline

    Sep 1, 2004 by
    Rated a Very Helpful Review
    Pros: Smooth flight
    Cons: In-flight entertainment, somewhat spotty service

    Summary: I traveled on Finnair to Moscow from Singapore as part of a tour group and our flight to Moscow involves a 1 hour stopover in Bangkok and a 3 hour transit in Helsinki. The tour group is a local Singapore tour company hence I am not going to bore you with ... read more

  • Finnair

    Jan 18, 2003 by
    Rated a Very Helpful Review
    Pros: Modern equipement. Nose Cameras.
    Cons: Overall tardy service. Inability to handle problems. Cartel with BA ex UK.

    Summary: Found Finnair to be a very mixed experience. Outbound: At Heathrow they are handled by British Airways, whose checkin was hastle free but our agent a very strange lady who seemed to have a problem with us. Although Gate Agents very ... read more

  • Are we there yet?

    Aug 20, 2001 by
    Rated a Very Helpful Review
    Pros: Very clean, nice, and helpful
    Cons: none

    Summary: Chances are, if you're taking Finnair, you're going pretty far. You're going on vacation. You want to arrive in a good mood because you are where ever you are to enjoy yourself. There is little worse than arriving for a fun vacation feeling groggy and ... read more

  • Flying with Finnair is like music to your soul!

    Apr 6, 2001 by
    Rated a Very Helpful Review
    Pros: Friendly, helpful and good looking staff
    Cons: non

    Summary: The first time I used Finnair (that I can remember) I was only 9 years old and I was supposed to go and visit my father who was working in Jakarta, Indonesia. My mum was horrified by the idea that a young girl was going alone from Helsinki to ... read more

  • Unhappy employees

    Jan 28, 2001 by
    Rated a Very Helpful Review
    Pros: Were efficient and on time.
    Cons: Lousy Food

    Summary: Just came back from a years trip around SE Asia. Having got used to the excellent service in the region I was very disappointed by Finnair. My flight was from Bangkok-Helsinki-London. The staff on board were very grumpy and treated ... read more

  • Not fantastic, but definitely the best into Helsinki

    Dec 21, 2000 by
    Rated a Very Helpful Review
    Pros: Low cost , excellent punctuality, extensive Finnish domestic network
    Cons: Old seat configurations, un-upgraded aircraft,

    Summary: I have flown with Finnair on a handful of its routes such as its long-haul Singapore-Bangkok-Helsinki, short-haul services like the Helsinki-Stockholm shuttle and intra-Finnish domestic flights. Generally, it doesn't strike me as a premium airline like ... read more

  • Big screen drama and fine tableware

    Dec 7, 2000 by
    Rated a Very Helpful Review
    Pros: Cute silverware, informative screen display, decent all around
    Cons: Not dramatically wonderful like Virgin--ooooh, Virgin

    Summary: I flew Finnair from New York en route to Moscow, and one of the two things I most vividly remember is the handsome colored screen they had charting the plane's progress, altitude, air speed, etc. I haven't seen that done anywhere else, and found it ... read more

  • Finnair observations -4 years

    Nov 25, 2000 by
    Rated a Very Helpful Review
    Pros: Reasonable prices, convenient connections in HEL, member of OneWorld.
    Cons: Service getting worse every year; limited destinations, only flies from JFK in the USA.

    Summary: Finnair has the potential of being pretty good, yet seems to have spread its resources rather thin. It's business class is good, no doubt, but as I usually fly coach, there is nothing for me to compare it to. Good, but far from phenomenal. ... read more

  • Great business class

    Nov 14, 2000 by
    Rated a Very Helpful Review
    Pros: It's the business!
    Cons: Nothing to write home about

    Summary: We flew from Dublin to New York via Helsinki (the why is WAY too complicated) on Finnair's business class and were knocked out by the service. For starters, the Finnair terminal at Helsinki Vantaa Airport (voted Europe's best, with very good reason, ... read more

  • THE plane to take to Helsinki!

    Jul 12, 2000 by
    Rated a Very Helpful Review
    Pros: Sevice and Smiles
    Cons: Funny food...

    Summary: During a recent trip to Helsinki, Finland I booked my tickets through British Airways, expecting for it to be their outstanding service the entire trip. Little did I know that on my return, my flight from Helsinki to London was routed via Finnair. The ... read more

  • Finnair has it All!

    Mar 25, 2000 by
    Rated a Helpful Review
    Pros: everything
    Cons: nothing

    Summary: Finnair is the most amazing airline in Europe! They provide service from New York City to Helsinki, and many other routes. The airline has an excellent customer service center and have friendly and helpful air stewards. I fly on business to Europe ... read more

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