105 ratings (105 Epinions reviews)
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  • Iberia Airlines....Feeling No Pain On The Plane To Spain

    Dec 26, 2007 by tombarnes is a Top Reviewer on Epinions in Hotels & Travel
    Rated a Very Helpful Review
    Pros: They manage to feed you well, plenty of wine to put you to sleep
    Cons: Upgrades not easily obtained, ground assistance must be arranged well in advance

    Summary: Against all advice, we decided to take a stupidly cheap ticket from Dulles Airport in Washington to Nice, via Madrid. I'm always up for flying an airline I haven't tried. Check-In- Dulles/Madrid We arrived half an hour before the counter ... read more

  • bait and switch

    Nov 13, 2010 by
    Not yet rated.
    Pros: cheap
    Cons: bait and switch.  Reserved seats really are not reserved

    Summary: On March 3, 2010, I purchased two tickets for a September 2010 trip to Paris via Madrid and returning from Rome via Madrid.  I paid $906.79 per ticket ($1,813.58 total)A few weeks later I called to request seats.  On the flight from ... read more

  • Iberia - Worst Airline Ever

    Jan 6, 2010 by
    Not yet rated.
    Pros: None.
    Cons: Poor customer service.
    Routinely overbooks flights.
    Misplaced luggage.

    Summary: Our flight from Madrid to Chicago in December 2009 was the worst flying experience ever.  We bought our tickets 6 months prior to the flight.  The flight from Chicago to Madrid was uneventful, but the return trip was a ... read more

  • Two Cheers for Iberia (Still)

    Apr 16, 2009 by ulysses4 is a Top Reviewer on Epinions in Hotels & Travel
    Rated a Very Helpful Review
    Pros: Courteous staff. Modern hub airport. Large network. Attractive fares.
    Cons: Bland to inedible food. A lost bag (but any airline can do that that).

    Summary: 2014 UPDATEThe Rationale for Flying IberiaIt has been five years since we have flown Iberia, and there have been some positive changes and some things that remain less than stellar. We are often looking for additional ways to get to Nice, ... read more

  • Pretty Awful

    Jan 28, 2009 by
    Rated a Helpful Review
    Pros: The pudding, the keeping to schedule, the husbands suitcase arriving
    Cons: Generally dire food. Also Dire Richard Gere film "Nochas de Tormentos" which was about right.

    Summary: Flew economy - Heathrow - Madrid - Buenos Aires, then Santiago (Chile) -Madrid - Heathrow. Jan 2009.My suitcase arrived a day late.  On the good side - the planes were clean, and on schedule. The pud was the same both flights and was ... read more

  • Bait and Switch

    Aug 14, 2008 by
    Rated a Helpful Review
    Pros: None so far as I can see
    Cons: See review.

    Summary: My dealings with this airline has been a never-ending nightmare. I booked in January 2008 for a flight in September 2008 from DC to Athens (with stopover in Madrid) for $650/ticket (three passengers). In July, I got an email from the airline telling me ... read more

  • Iberia is Terrible!

    Jul 31, 2008 by
    Rated a Very Helpful Review
    Pros: Can't think of any
    Cons: poor customer service, corrupt agents

    Summary: My wife and I bought etickets from Iberia while we were in France on June 29. We were intending to fly from Tangier to Paris and the tickets we found online were cheaper than taking the train. However, on July 11, the Iberia staff in the Tangier ... read more

  • Iberia Airlines is a Medicore airline

    Jul 9, 2008 by
    Rated a Very Helpful Review
    Pros: Nonstop flights from Spain
    Cons: Small seats,lack of customer service,Unfriendly rude staff

    Summary: Iberia Airlines Flight 3592 Date July 7,2008 Madrid to Dusseldorf Check in On-line check in was fast and easy.All I had to do was provide them with my reservation code and last night.I was able to pick an exit row seat as I liked.I did this the ... read more

  • Loss of personal and gift items Damage to bag

    Jun 9, 2008 by
    Rated a Helpful Review
    Pros: Nothing come to mind really!
    Cons: I doubt that I would fly Iberia Airlines in the future

    Summary: I flew from Atlanta - Miami - Madrid - Gran Canaria on 5/26/08. Upon arrival at the Atlanta airport, the AA agent (I flew on AA from ATLMIA)informed that my bags (6 of them)would be checked all the way to my final destination in Las Palmas Gran Canaria ... read more

  • the most disorganized company, ever

    Apr 25, 2008 by
    Rated a Very Helpful Review
    Pros: They actually get you to your destination
    Cons: The crews are disorganized, uncoordinated and ineffective. Iberia's website is not connected to Iberia.

    Summary: The first time I flew Iberia, they lost my luggage. The second time, they forgot about my special meal request. Will there be a third time? - I don't know. Iberia is a leading Spanish airline, which provides well-priced trips all over the country, and ... read more

  • Most Comfortable Travel? Not!

    Aug 27, 2007 by
    Rated a Very Helpful Review
    Pros: Flight crew friendly, some flights better than others.
    Cons: Very very uncomfortable, seating-wise, plane in poor condition, rude customer service ground crew.

    Summary: I laughed out loud when I learned this airline's slogan was "The most comfortable way to travel." I was very recently on a trip from Boston to Barcelona, round trip, with stop-overs in Madrid each way. Firstly, the advertised sale fares were impossible ... read more

  • how do you lose 1 of 2 bags checked in together twice?

    Aug 1, 2007 by
    Rated a Helpful Review
    Pros: Free extra rolls on international flights.
    Cons: Poor computer systems for baggage tracking, Uninformed staff, and poor phone customer service.

    Summary: Only eternal labyrinth that is Iberia luggage handling can lose 1 of 2 bags twice in the same trip. I'll include the fast that it was my honeymoon just for effect. There are actually 2 scenarios that demonstrate the ineptitude of Iberia, one going to ... read more

  • Better Than Expected

    Jun 18, 2007 by
    Rated a Very Helpful Review
    Pros: Good Veg Meals, Clean Comfortable Planes
    Cons: Somewhat self-serve

    Summary: After reading reviews I was expecting the worst from Iberia and angry at myself for choosing the cheaper option. I was also perturbed by the answering service which - to talk to someone - told me to press one for lost luggage or two for a complaint ... read more

  • Great food, comfortable seats / legroom.

    May 11, 2007 by
    Rated a Very Helpful Review
    Pros: Comfortable seats, fantastic food and coffee, reliable; Madrid Airport nice.
    Cons: No personal video screnes, reserved crew; some really old planes inside Europe. Inflexible in emergencies.

    Summary: I flew from New York to Geneva on Iberia via Madrid. If one books less than one week before departure, the fares can be astronomical. I found nothing on the major web sites and decided to check directly on the Iberia site. To my amazement I found a ... read more

  • Iberia Excellent

    Apr 4, 2007 by
    Rated a Very Helpful Review
    Pros: New aircraft, reasonable legroom, quite good food, courteous service (without fawning), and EXCELLENT FARES
    Cons: Only the bile of some of the reviewers in here

    Summary: I have flown Iberia 7-8 times over the past 10 years, the most recently in March 2007. I have had a consistently good experience with them: modern fleet; courteous service; good food; more legroom certainly than transatlantic American carriers and no ... read more

  • Beware of Iberia -Customer Service deceit

    Nov 10, 2006 by
    Rated a Very Helpful Review
    Pros: The airplane itself is nice, and the flight attendants are nice.
    Cons: Iberia intentionally LIES to it's customers.

    Summary: I would like to document a major complaint about Iberia airlines. The airline knowingly lied and deceived many passengers who were making connections through Madrid. This complaint is based on unethical procedure and operations and not merely ... read more

  • Iberia. No problems, once airborne.

    Aug 26, 2006 by
    Rated a Very Helpful Review
    Pros: We got from London Heathrow to Madrid and back safely and on time.
    Cons: British Airways codeshare - and I'm sure that BA would have been somewhat better!

    Summary: From my reasonably limited experience flying with Iberia, Spain's Flag-flying airline, which is limited to one return flight between London Heathrow (LHR) and Madrid Barajas (MAD), I actually have few complaints about this airline. I ... read more

  • Worst Airline I've ever been on.

    May 11, 2006 by
    Rated a Very Helpful Review
    Pros: I made it to my destination
    Cons: No service, no soap, no air vents.

    Summary: If you can avoid this airline, do so... if not, I've got tips to make it better. First off I flew a direct flight from Chicago's O'Hare International Airport to Madrid, Spain. This is a 8-10 hour night flight that left at 5pm. The plane was quite ... read more

  • Warning about Iberia Airlines

    Mar 29, 2006 by
    Rated a Very Helpful Review
    Pros: Eventually got me to Spain. I did get to eat on the flight.
    Cons: The three hour delay. Terrible customer service. Did not respond well to in-flight requests.

    Summary: I flew Iberia Airlines out of JFK in New York on March 9 to Barcelona. It was possibly the worst flight experience I have ever experienced on any flight anywhere. Due to some maintenance problems with the plane, we were delayed over three and a half ... read more

  • Spain Deserves a Better Airline

    Dec 17, 2005 by
    Rated a Very Helpful Review
    Pros: Err... I'm Alive. Domestic Service is not bad at all.... Transatlantic is BAD.
    Cons: Everything

    Summary: Well, I flew Iberia on my way back from Sevilla, Spain all the way to Miami. Then thankfully for myself, and my legs, I transferred to American. Alright. The whole ordeal started at Four A.M. on the morning of July 1st, 2005... - Scratch that - It ... read more

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