Lufthansa

Pros: on time, clean
Cons: food, seats and no IFE

German companies are known for high quality and service standards, unfortunately Lufthansa doesn't fit in.
My review is based on the connections Frankfurt-San Francisco and Denver-Frankfurt(in economy class).
The food is eatable and the flights were on time but the comfort of the seats leaves some room for improvement and the quality of inflight-entertainement(IFE) is very poor. I've flown with British Airways and Swiss, everyone had his personal tv screen with more than a dozen tv and music channels as well as current flight informations. There's no difference in ticket prices. Smaller kids were happy and silent while watching cartoons but on Lufthansa this wasn't possible and bored kids can be very....well you know
To sum it up, the possible lack of IFE is something you should really pay attention to

Pros: None
Cons: 21 seats in most of planes that do not recline

I traveled on Lufthansa from India to US. Never in my life I will fly by this airline again. I was on a seat which does not recline. The fight attendant told me that in most of their planes they have 3 such rows (21 seats) and they obviously can not do anything.

The airline's management is aware of this and they do not do anything. WHAT A CHEAP AIRLINE!!!

I make sure that I tell all my friends never to fly with Lufthansa

Pros: On time
Cons: Food is not great

I fly a lot to Europe, because I'm from Estonia and most of my family is still there. The first couple time I flew home I traveled by United Airline, and I don't want to say anything bad about it, but I missed my plane just because of the timing, they only gave me an hour or so, and there were crowds of people waiting. Well, after that flight I decided to fly Lufthansa, because I heard it was a good airline company, and yes it is. The flight might be long and boring, but they got interesting movies, and it's pretty comfortable to sleep in the seats. The only bad side is that the food is not that great. And sometimes it gets kind of cold.

Pros: Timely flights, engineering.
Cons: discrimination, difficulties, pride, worst miles and more service.

I had flown several times with Lufthansa. There were mixed experiences. But these are more consistent or always happened :

0) Horrible miles and more. Their miles and more number 1-800 581-6400 (try it yourself :) ) was not even attended.

1) The seats are average. A bit uncomfortable and small.

2) Some passengers felt clear indifference in the way economy class passengers were treated.

3) Food is average / poor.

4) attitude and hospitality is poor.

5) In my first journey in 1999, an yellow teethed air-steward made fun of my name ( JayKumar RajGopal )and vegetarianism while his name was something like 'shneicfreis Klustchberg'.

Pros: comfortable,friendly crew
Cons: ptv's? leg room

Lufthansa is the best airline i ever went on!i am disapointed of the lack of ptv's but the food is great and i really like their choice of airplanes.I much rather them have a Boeing 777 for america routes because the boeing planes do give more room in front of you than the airbus.I also think that the Boeing 777 is more comfortable than the Airbus 340 and the seats are bigger!

Pros: On time
Cons: Awful food, arrogant staff

Have flown Lufthansa to the States and Asia several times. Their economy was usually always ok.

Now on my flight from Frankfurt to Los Angeles it was a total joke. The catering for instance has gone to the dogs. When opting for chicken you are fed a stew that contains suspicious bits of chicken legs that you would not even appreciate in a cheap lunch joint.

The entertainment system was not functioning at all which is a pain during a 12 hour flight. The interior is dated and should be freshened up. And please add an extra inch of leg room.

Pros: Convenient connections from Dallas
Cons: Poor customer service No validity of prior seat assignments

If you are travelling alone, this airline is about as good as any other. But if you are trying to fly with kids, this is one hell of a ride.

Seat assignments mean nothing. I called several times to confirm my seat numbers. The checkin desk knows nothing about that.

They broke the stroller and even a visit to their customer 'relations' center did not help us !!!

Worst of all even at Frankfurt trying to talk to someone in 'customer relations' got us only a fax number !!

This is either an airline that is supremely confident of it's level of service or one that does not care. I am inclined to think that it is the latter.

Pros: Constant updates, hot meal service, attentive pursors, and contemporary movies.
Cons: Cramped, expensive and meal was awful.

Lufthansa has now taken a place as the best airline in my book for travel. The seats were nothing special, they were the standard uncomforable seats. However, we viewed 2 current movies, recieved continual beverage service numerous times, were provided with warm towels to wipe our hands before a hot meal was served and the staff was courteous and professional!

Pros: You get food (of sorts). Fairly reliable.
Cons:  Very cramped and often overbooked. Website awful. Customer support (website and telephone) even worse.

I fly with them almost every week - so have a lot of experience:

Website is awful - you can't find anything, online check-in often fails, you get no replies to emails. Why can't they have a decent website like almost all other airlines?

Flights are generally ok, although ALWAYS overbooked, and in Munich you will often have to take a bus to the plane (in a brand new terminal dedicated to Lufthansa!).

The food often is inedible (sometimes Sauerkraut - can you imagine the smell on a plane!).

Pros: Price
Cons: Everything else!

Complete disregard for passengers, rude or non existent staff, losing luggage for days on end. As of 12.09.05 the contact page on their website does not work, the telephone number (01803803803) listed on their website does not exist, the telephone number listed on their Yellow Pages advertisement (08457737747) is incorrect, and the statement on their website to contact Lufthansa with ‘Complaints and Compliments’ via email is apparently untrue, as when I spoke to a representative on 0870 8377747 she informed me that no email address actually exists to send comments, and that any feedback has to be submitted by letter to a PO Box address in Dublin! And finally, the country code and fax number listed for the European Customer Relations Centre in Ireland is also incorrect!! This is hardly a ringing endorsement to Lufthansa’s commitment to customer care!

Pros: It has an acceptable safety record
Cons: It's not scrupulous and caring when dealing with its customers- does not honor commitments.

I have used the airline for over three years but have recommneded against it.

1. It will insist on a local physican in Yemen to declare a pregnant person fit to fly and will not honor an assesment from a persons own physician even if it satisfies the international travel requirements.

2. It will not honor it's commitment on its promotional fares Promotional fare from Sanaa Frankfurt to the US when the starting point was Frankfurt rather than Sanaa. Mr. Bayer 96773252460(Sanaa) was responsible for this .

3. It has a history of not refunding fares when itws flights are cancelled.

4. While it will represent a personal hardship I will scrupulously try to avoid any flight with LH

Pros: Staff very courteous and loving, especially towards children.
Cons: none

My wife and I have for the most part flown Lufthansa simply because it's the BEST when it comes to service. We have tried Air France, Air Canada, KLM they are cheaper as far as price, but their service is sub-standard...the staff is rude, they support a don’t care attitude, and if you have kids, forget – the staff will not answer your calls and wish you had not got ON at all. Quite the opposite with Lufthansa, if you have kids, especially infants…they will go out of their way to make sure you and your child are not only comfortable, but will make sure your baby gets everything she/he needs!
I understand that PRICE is a big factor when choosing a carrier…but having traveled for 30+ years worldwide…SERVICE in my opinion ranks higher than price and with that I would definitely recommend Lufthansa granted they are more expensive than some of the other carriers.

Pros: Great service, good food, reasonable prices.
Cons: Seats a bit uncomfortable.

I travel internationally at least 3 times a year. I usually fly the same airlines but decided to try
Lufthansa because the price was right. I was not disappointed at all.

Pros: Polite within EU
Cons: Rude transatlantic to US

See complete comment at http://216.36.201.73/LH444.htm

Frankfurt to US, the attendant pointed her finger in my face and said she did not like my tone after some conversation about what could be done about a screaming baby for the past 5+ hours. Not concerned about the customer, accused me of trying to get upgraded (why would I wait 5+ hours and I did not ask to be upgraded). TV in our area did not work. I will NEVER fly Lufthansa again and have no desire to even visit Germany if this is the way they treat Americans.

Pros: The english they talk is oxford english (Great Britain) not american english.
Cons: Nothing wrong with this company at all they always try to do their best

I love it just because of how helpful they are to kids. and how courteous they are. They are great with kids they give them things to entertain themselves with and have great choices of movies.