Lufthansa

209 ratings (198 Epinions reviews)
Epinions Product Rating: Very Good
5 stars
52
4 stars
46
3 stars
29
2 stars
26
1 star
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    Highest Rated Consumer Review by the Community

  • Crisp, Clean and Cold.....Lufthansa

    Jun 11, 2002 by tombarnes is a Top Reviewer on Epinions in Hotels & Travel
    Rated a Very Helpful Review
    Pros: Efficiency drawn to a point rarely encountered in an airline....
    Cons: The same efficiency after nine hours...

    Summary: Let me begin by saying that Lufthansa is one of the most efficient airlines I have ever seen....Their way of doing things ought to be mimicked by more airlines. if this were so, the flying public would be a happier lot, to be sure. On the other ... read more

  • HORRIBLE Customer Service--save yourself the trouble and book with another carrier

    Jul 31, 2012 by
    Not yet rated.
    Pros: Nothing, they are awful
    Cons: Customer service is horrible!

    Summary: I booked my flight to Capri Italy with Star Alliance and it couldn't have been a worse decision. This was a flight booked for my honeymoon and unfortunately the marriage ended in divorce before we could even go. I gave them 7 months of notice. In the ... read more

  • NIGHTMARE

    Jul 6, 2012 by
    Not yet rated.
    Pros: Flight was on time.
    Cons: Arrogant, rude, unpleasant and deceitful check-in staff.

    Summary: My husband and I have had such a terrible experience with Lufthansa that I requested them to please permanently delete our miles. We will not be needing them in this lifetime since the ground service staff at the Bangalore airport said that they had done ... read more

  • Luftansa the worst airline

    Feb 22, 2012 by
    Not yet rated.
    Pros: cheap
    Cons: no individual TV screens,
    No choice of food,
    discrimination 

    Summary: I travelled from Germany(Frankfurt) to India in 2011 October. I can't imagine an international flight does not have any TV screens on each seat. It looks like you are travelling in 80's video coach and and forced to watch at the movie selected by the ... read more

  • Dishonest, arrogant - even cutting down in First Class

    Apr 2, 2011 by
    Rated a Very Helpful Review
    Pros: they  used to be  good.
    Cons: Not anymore,  now it is mass business, even in First Class.

    Summary: I am a  "Miles and More"  status member and have to admit that I had great experiences with this airline.  Some  employees  try  really  hard, are nice and helpfull.  This  introduction is  just to ... read more

  • Lufthansa Sells Used Aircraft Seats!

    Feb 5, 2011 by reginafug is a Top Reviewer on Epinions in Hotels & Travel
    Rated a Very Helpful Review
    Pros: My flight was pleasant, and they handled my luggage transfer brilliantly.
    Cons: None for my flight.

    Summary: What in the world could prompt me to title my review so? Well, two days ago I flew from Rome to Frankfurt on Lufthansa, and a few things caught my attention.  Lufthansa is in the process of revamping their cabins on the short and medium-haul ... read more

  • Lufthansa is sure to become the first choice

    Mar 26, 2010 by
    Rated a Very Helpful Review
    Pros: Remarkable efficiency and comfort level
    Cons: Entertainment options are limited

    Summary: My business takes me to a number of places around the globe.  The trips are so frequent that at times I found myself getting confused with the time zone which my watch follows. So this time it was from Boston to Frankfurt, Germany.  It was a ... read more

  • Deplorable Lufthansa Customer Service

    Oct 23, 2009 by
    Rated a Helpful Review
    Pros: Lufthansa is often inexpensive when compared to United or Virgin Atlantic.
    Cons: You pay dividends for any savings if your flight is anything but smooth.

    Summary: The following is a copy of the letter I sent to Lufthansa, I have yet to receive a reply. I get the same quality of a reply from the Lufthansa Reservations desk.Our October 7th 2009 flight was the first flight with Lufthansa since September 2007 ... read more

  • Ride with the Valkries - Lufthansa Airlines

    Aug 4, 2009 by
    Rated a Very Helpful Review
    Pros: Comfortable seats, good service and decent food.
    Cons: Hannah Montana for the In Flight movie?

    Summary: When my girlfriend and I booked a trip to Florence, Italy, we went on Germanys premier airline, Lufthansa. We had two trips with the airlines, one on a huge 747 from Bostons Logan International Airport to Frankfurt AM Main Airport in Frankfurt ... read more

  • Lufthansa: Blondes on Broomsticks

    Apr 13, 2009 by
    Rated a Helpful Review
    Pros: Flight crew in business class tired, somewhat robotic.  Christmas meal delicious.  Great wine selection.
    Cons: Humiliating treatment on the ground by the witches in the business class lounge.

    Summary: I flew Business Class from Frankfurt to Vancouver in December 2008 (review updated in April after consulting colleague).  The flight crew was fine.  But boy oh boy, there is something wacky going on in Business Class Lounge in Frankfurt.  ... read more

  • Excellent service, good value for money

    Apr 2, 2009 by
    Rated a Helpful Review
    Pros: Every aspect of the flight was ecellent
    Cons: I can not think of anything.

    Summary: The bottom line: After about 4 h in the air, I asked the stewardess, a cheerful attentive friendly person, if she was sure they were not making a mistake, because our was the Economy Class cabin and not first class. Before boarding, we were offered ... read more

  • Lufthansa Business Class - rude, abusive

    Dec 26, 2008 by
    Rated a Very Helpful Review
    Pros: Nice uniforms
    Cons: Horrible, abusive reception in the Frankfurt business class lounge. Disorganized boarding lounge. 

    Summary: I flew Lufthansa Business Class from Frankfurt to Seattle last week for the 3rd time this quarter.  My colleagues and I will definitely take our business elsewhere next time.  We found the on-board service and meal to be OK (Xmas goose), and ... read more

  • Simple safe ultimate German reliablity and efficiency.

    Nov 21, 2008 by
    Rated a Very Helpful Review
    Pros: Safe, reliable and efficient like only the german's can!
    Cons: Little cold, no luxury cabin's and flashy add-on's

    Summary: Why some people don't like Lufthansa,Lufthansa might be considered impersonal and cold by some and in some way this might be true. In the times of airlines like Emirates and Etihad that have flashy products in all classes an airline like ... read more

  • Absolute WORST business practices

    Sep 17, 2008 by
    Rated a Helpful Review
    Pros:

    Well maintained fleet of airplanes and great pilots.


    Cons:

    Very arrogant and dishonest.


    Summary: I have flown Lufthansa First Class from LAX - FRA and FRA - LAX at least a dozen times now. Even though their First Class cabin is not as modern or as luxurious as some of the other European/Asian airlines, they have always provided great service and the ... read more

  • Lufthansa - A Great Airline With A Few Flaws

    Aug 4, 2008 by
    Rated a Helpful Review
    Pros: Great, efficient service. Large, comfortable lounges. Food, mostly lunch/dinner. Clean, maintenanced planes. Comfortable seating.
    Cons: In-Flight Entertainment.

    Summary: I took Lufthansa this summer, 2008, on flights LH 728/729, from Shanghai to Frankfurt and return. I personally enjoyed both flights very much. PVG-FRA Check-In at the Pudong Airport was very fast and professionally handled. The new Terminal with its ... read more

  • A Pleasant Experience

    Jul 29, 2008 by
    Rated a Very Helpful Review
    Pros: Friendly and knowledgeable employees, Good food and drink.
    Cons: Going to separate area of airport to pay excessive weight fee.

    Summary: I flew to Europe in March of this year on a flight booked through United, but operated by Lufthansa. Dealing with the United staff was an ordeal for another review, but the Lufthansa staff and flight attendants we dealt with were knowledgeable and ... read more

  • OK If Nothing Else Is Available

    Apr 27, 2008 by
    Rated a Very Helpful Review
    Pros: It got us there
    Cons: Not on time or with no comfortable space.

    Summary: I can say that the planes were not very comfortable or had enough leg space. I thought I would go crazy flying from the US to Germany and then onto Italy. I had to get up every so often because my legs were falling asleep and I'm sure that was not ... read more

  • Is anyone listening???

    Apr 3, 2008 by
    Rated a Very Helpful Review
    Pros: Once I got on my flight the food was pretty good
    Cons: I will never fly Lufthansa again and have warned everyone I know about them.

    Summary: I chose Lufthansa because of a good experience my parents had in the 80s. I called to confirm my baggage allowance as I was changing from an American flight to Lufthansa in Frankfurt enroute to TelAviv. When checking my bags they wanted 500 euros for ... read more

  • I will always travel overseas with Lufthansa

    Jan 22, 2008 by
    Rated a Very Helpful Review
    Pros: Spacious, Comfy, Friendly, Great Dinner, Clean
    Cons: No seatback TVs, Egg didn't taste good

    Summary: First, I want to start off by saying that I have only traveled overseas from the US to Europe twice. Once was with LOT Polish Airlines, and the other with Lufthansa. I have traveled within the US many times, and out of ALL my flights i have ever had ... read more

  • Lufthansa The Way to Go

    Sep 15, 2007 by
    Rated a Very Helpful Review
    Pros: On time, friendly crew, great meals and free alcohol.
    Cons: They don't fly everywhere.

    Summary: THis past May I booked a trip to Israel via Frankfurt. The flight from San Francisco to Frankfurt was operated by United Airlines but the other flights were operated by Lufthansa. I enjoyed the service on Lufhansa. I flew on their Airbus 340-600 and ... read more

  • Flying Lufthansa = Getting Raped by an Elephant

    Aug 20, 2007 by
    Rated a Very Helpful Review
    Pros: The plane landed safely, the plane was practically empty, the flight attendants were nice
    Cons: Lack of business ethics, rude customer service

    Summary: If you choose to fly Lufthansa, do not expect them to honor your reservations. My most recent and last flight with Lufthansa involved a reservation made through expedia.com Everything on the first flight was ok. On our return flight, the ... read more

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