52 ratings (48 Epinions reviews)
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    Highest Rated Consumer Review by the Community

  • The Russian Nightmare

    Oct 8, 2002 by
    Rated a Very Helpful Review
    Pros: Price, good pilots
    Cons: Rude, stupid personnel, "I don't care" attitude, see the review for what happened

    Summary: The Russian Nightmare I have used Aeroflot in the past since they have a nonstop flight from LAX to Moscow and their rates are very low. The previous time everything was fine, but yesterday, on a flight SU321 Moscow-Los Angeles things ... read more

  • Aeroflot appalling service, appalling contact

    Nov 17, 2011 by
    Not yet rated.
    Pros: Cheap (in both the good sense and in the bad sense)
    Cons: Lack of communication
    Lack of understanding dietry requests
    Lack of internal communication
    Lack of compensation after mistake

    Summary: My flight from London to Delhi (via Moscow) was cancelled on the day of departure.They put me on an alternate flight on the same route that departed several hours later and included a 12 hour stop in Moscow rather than a 3 hour one.This was ... read more

  • Aeroflot on the rise. Service & Sales

    Oct 26, 2010 by
    Rated a Very Helpful Review
    Pros: God Service. Great price, Dependable equipment.
    Cons: Connecting gates in Moscow. Food could still use some work

    Summary: I must admit, after doing my research, I was not looking forward to trip to Kaliningrad, Russia from Washinton DC. I heard everything from bad safety records to poor customer service awards with this airlines.  So the journey begin at Dulles ... read more

  • Aeroflot promises a journey that is worth the fare

    Jul 21, 2010 by
    Rated a Very Helpful Review
    Pros: value for money, good food
    Cons: small aircrafts, no sufficient legroom

    Summary: I have had the opportunity to fly in Aeroflot almost five to six times within the CIS, to Europe on soviet as well as western aircraft. Usually I prefer the business class seats but have also flown in economy and once in first class. I cannot say that I ... read more

  • Avoid

    Jun 28, 2010 by
    Not yet rated.
    Pros: As I booked early the price was right and the flight was direct.
    Cons: Rude staff, uncomfortable seats, unitelligible and scarce announcements, no information provided by pilot

    Summary: <!-- @page { margin: 0.79in } P { margin-bottom: 0.08in } --> What a horrible experience.  I flew from JFK to Moscow and I am dreading flying home in a few days.  First, we boarded the plane about 1 1/2 hours late.  We were ... read more

  • Pay cheap Get cheap

    Jun 28, 2010 by
    Not yet rated.
    Pros: Price
    Cons: No concept of customer service

    Summary: Would not fly Aeroflot again. Flew from JFK to Kiev, Ukraine via Moscow. Moscow's 3 letter airport code should be changed to SHT. Travelled with wife and 2 1/2 year old. Prior to travel phoned and e-mailed Aeroflop to review certain details. Said ... read more


    Jun 15, 2010 by
    Not yet rated.
    Pros: none
    Cons: no customer service

    Summary: Unfortunately the actions of Aeroflot Russian Airlines have left me no alternative than to strongly recommend to you DO NOT USE AEROFLOT RUSSIAN AIRLINES  Here is the reason: On April 23, 2010 we went to RDM airport to begin our ... read more

  • Aeroflot Horrible Customer Service

    Jan 11, 2010 by
    Not yet rated.
    Pros: None
    Cons: Everything about the trip

    Summary: I flew on Aeroflot Russian Airlines from Amsterdam to Shanghai, connecting through Moscow, on December 24, 2009. When checking in for my flight to Moscow, I was informed that the flight was delayed by 2.5 hours, with no apparent weather problems in ... read more

  • Everything's fine when things go as planned, otherwise a complete nightmare!

    Jun 12, 2009 by
    Rated a Very Helpful Review
    Pros: The best timetable in Russia...
    Member of Skyteam
    Cons: Rude and uncaring ground staff
    Obsolete check in and transfer
    Unability to cope with delays

    Summary: Our recent flight Milano (MXP) - Moscow (SVO) - St.Petersburg (LED) has become a complete nightmare. Indeed, the check-in at Malpensa was uneventful, we had about 60 kg checked luggage between of us, but as Delta Medallion passengers we had it ... read more

  • Skyteam latest member, why where they allowed to join?

    Nov 26, 2008 by
    Rated a Very Helpful Review
    Pros: Brand new terminal 3 at sheremetyvo.
    Cons: The good old times of the howling engines of a sturdy Ilyushin are over.

    Summary: Do Russian pilot's fly better drunk?Good question, probably they do but unfortunately with the hefty checks these days the good old times of a serious drunk Aeroflot pilot are over. They are just like other pilot's these days; ... read more

  • Best Value for Money to Fly from Brussels to Moscow

    Apr 1, 2008 by
    Rated a Very Helpful Review
    Pros: Best Business Class in Europe. Punctly. Professional Pilots. Price.
    Cons: Very late departure hour in Brussels. SVO is old and Soviet Style.

    Summary: I fly to Moscow and back to Brussels at least once a month for business reasons. I used to fly Brussels Airlines, but since a year or so I fly Aeroflot. I use business class, among others because of my height (1,96 meter / 6f43) And I just LOVE it! ... read more

  • Most airlines are getting worse, and Aerofrot is no exception

    Feb 1, 2008 by
    Rated a Very Helpful Review
    Pros: Aeroflot pilots are not afraid of blizzards.
    Cons: Outdated equipment, scanty conveniences, and they took away free drinks!

    Summary: With Aeroflot being one of the few airlines offering direct flights to Moscow from New York, I use it pretty often, but that does not make me a happy camper. Several years ago, this largest Russian airline (with 51% state share) seemed to be getting ... read more

  • JFK DEL - Great value

    Jan 16, 2008 by
    Rated a Very Helpful Review
    Pros: Cheap and decent service for the money.
    Cons: Poor inflight entertainment, Not so good moscow airport.

    Summary: I flew JFK - DEL return trip in December 07 and it was decent. I was very apprehensive given the poor reviews but everything turned out ok.. Especially for the price which is generally $200 or less that other options. I flew during peak period of ... read more

  • Russian Bear Flying: Is It Safe to Fly with Aeroflot?

    Jul 23, 2007 by
    Rated a Very Helpful Review
    Pros: Good service and competitive prices, member of a large alliance
    Cons: Service may be a bit rude and you will land in Sheremetevo...

    Summary: Aeroflot is a flagship of Russian airlines and is Russia’s largest airline. It has been widely criticized for its services in and outside Russia on this website, but I think we need to be somewhat more fair to it and appreciate the progress it makes ... read more

  • Heathrow - Bangkok via Moscow

    Jan 4, 2005 by
    Rated a Helpful Review
    Pros: They are cheap.
    Cons: No entertainment & appalling staff.

    Summary: We arrived home yesterday ( 2/1/05 )after our first & last experience of Aeroflot. We had 4 flights in total using a variety of aircraft,Airbus 320, 310 & the IL 96-300. Nothing wrong with the aircraft other than there is no entertainment & the IL ... read more

  • Better than you think

    Dec 20, 2004 by
    Rated a Very Helpful Review
    Pros: Good food, good service, good seat comfort and legroom.
    Cons: Lousy entertainment system, planes a bit old.

    Summary: On a trip from New York to Moscow in August of '03, I found the business class quite comfortable. That said, the seats are old and a bit worse for wear. They have about the same seat pitch (38 inches or so) as domestic first-class, but this is enough. ... read more

  • Aero-FLOP

    Aug 13, 2003 by
    Rated a Helpful Review
    Pros: We got to our destinations safely
    Cons: old fashioned planes

    Summary: I was reluctant to take a Russian Airline because of numerous stories I had heard. But when you h ... read more

  • Slice of Russia in the air

    Jul 4, 2003 by
    Rated a Very Helpful Review
    Pros: Price, equipment(B-777),air crews, food, fastest to Russia from West Coast
    Cons: Ground staff, ability to solve problems quickly.

    Summary: I've flown many times to Russia and Aeroflot has been the lowest price and had the best cabin crews. ... read more

  • A victim of double standards and cold war stereotypes?

    Jun 28, 2003 by
    Rated a Very Helpful Review
    Pros: Good value.
    Cons: Good value.

    Summary: I've flown on Aeroflot several times, on both domestic and international routes, and never had any m ... read more

  • Very under-rated and good value

    Mar 10, 2003 by
    Rated a Very Helpful Review
    Pros: Pros: Value, some lovely crews, good food
    Cons: Cons: Sheremetyevo Terminal 1, airport staff can be unhelpful

    Summary: I’ve flown Aeroflot almost 40 times over the past four years, within the CIS, to Europe and longhaul, in Economy, Business and occasionally First class, on Soviet and western aircraft. My experiences have been mixed, but generally pretty positive and ... read more

  • Horror Story

    Jan 14, 2003 by
    Rated a Helpful Review
    Pros: Cheap Ticket
    Cons: Have to pay heavy price for the cheap ticket.

    Summary: I boarded Aeroflot from Washington Dulles to New Delhi with a stopover in Moscow. The depart flight was late by 3 hours (I would not care for this much, as it can happen on any flight). The folks performing the pre-boarding inspection (it is done ... read more

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