Ryanair

Pros: Cheap if you book early enough. They go to some wild and wacky airports
Cons: Silly luggage restrictions. Indifferent staff.

Living in the north of England, I seemed to have largely missed the flying phenomenon known as Ryanair. Although Ryanair fly from some northern airports, the destination is often Dublin only. Many of its UK flights leave from Stansted, an airport ...

Pros: Accommodating in a stressful time, second plane was very comfortable, cheap
Cons: Distant airports, non-reclining seats on one flight, must pay for food/drink

I didn’t have particularly high expectations when I booked my flight on RyanAir. My flight was from London Stansted to Venice Treviso and for 100 pounds a person I basically was expecting a cattle car which would dump me off far from my ...

Pros: Extremely cheap prices for intra-European flights.
Cons: There are obvious reasons why the fares are so low.

Late last year, my husband and I heard that RyanAir was giving away tickets for flights within Europe. The special offer was available for three days in mid-November for travel through mid-February. "What the heck," we thought. "Free travel! ...

Pros: Price, inflight service...
Cons: Communication, Lack of entertainment...

Last week, I experienced my first ever return-flight with Ryanair airlines – from Dublin to Paris. Up until now, I’ve always traveled with a particular country’s national airline, but after checking the websites for Aer Lingus, British ...

Pros: low low fares
Cons: unreliable, bad service unboard (if you even get that far)

If you need to get somewhere and aren't really in a hurry and aren't bothered of the service you get then Ryanair is the airline for you. But if you are like me and want some good service and you know that you are going to get their on time then don't...

Pros: cheap, lots of destinations
Cons: really high charges to change flights, uses small airports

For anyone who's ever flown on a nice airline like Virgin Atlantic, you have probably been impressed by all the "free" amenities they provide. When I flew from Boston to London on Virgin Atlantic, they gave us bag filled with a toothbrush and...

Pros: It gets you there on time
Cons: There...may not be close to where you really want to be

After the European airline industry was deregulated in 1997, a pioneer company promoting low-cost, no frills travel was Ryanair, an Irish airline that had actually been around since 1986. Now Ryanair is approaching 1 billion euros in sales per year and ...

Pros: Cheap
Cons: Basic

I'm quite surprised at some of the negative reviews for this airline which express the lack of comforts and/or extras. It is after all a low cost, basic, no frills service. If you want all the fancy stuff, try flying with BA, but be warned you ...

Pros: Cheap. Unbelievably Cheap if you look hard enough.
Cons: You get what you pay for....which isn't a lot!

Ryanair is an amazingly cheap airline. Frankly, I don't know how they do it, sometimes - and yet they're profitable, so they must be doing something right.

At the price, you cannot complain about legroom, you cannot complain about the lack of...

Pros: If you book way ahead of time, it can be cheap.
Cons: No service, wrong information, and nobody to talk to.

One thing to be said for Ryanair is that they can be quite cheap. Well, okay, they’re ‘cheap’ one way or the other; what I mean is, they can offer some low-cost tickets. Servicing selected destinations in Europe, you can go online and book ...

Pros: Cheap Makes much of Europe easily accessable English Spoken
Cons: Prices can be unpredictable Out of the way airports can double travel time

Ryan Air has redefined travel in Europe. I've spent two years backpacking Europe (1 year trips, 2 times) and I've traveled on RyanAir numerous times. RyanAir models themselves after Southwest in the United States. They cut costs, have no seat ...

Pros: Cheap, efficient and has opened Europe up to everyone
Cons: The time it takes to find the special offers

My partner and I fly with Ryanair about 10 times each year, and we have never had any problems, but then maybe we don't look for them. Check-In beats BA by a mile, with Ryanair you queue for the flight on which you are booked, with BA it's every flight t ...

Pros: gets you there
Cons: no car seats, pay expensive rates for snacks

I'm one of these safety freaks who doesn't like to fly without my daughter strapped into an approved for flight car seat. By age 22 months our daughter had 24 legs of commercial flight.

We don't just bring the car seat on and hope to get a...

Pros: A good deal can be had!
Cons: You might think you had a good deal but it was not

Should I give my money to mr o'Leary?Mr O'Leary(CEO of Ryanair) is probably Europe's most in genius and hated businessman at the same time. We have to understand that eccentric statements make people comment. The more comments the ...

Pros: cheapness
Cons: cheapness leads to tackiness.

Well it seems that Ryanair has pretty much started dominating Europe in terms of the number of connections available. It would also appear that there isn't much to say that hasn't already been stated. So I'll just tell you my personal experiences and ...

Pros: Cheap, interesting choice of destinations
Cons: No seat bookings, flies out of London Stansted, and into weird airports

Ryanair is one of a new breed of airline, in which anyone can have the term 'jetsetter' applied to them. For a usually low price, one can fly to many destinations which while aren't usually on the A-List of tourist destinations in Europe can provide a...

Pros: They have very good offers
Cons: Cramped seats, no food, and possible delays

I have used Ryanair only twice in my life, on both occasions to go to Ireland.

You can pick up very good fares with this company, my sister has been able to fly to Italy on few occasions for less than £50 return, inclusive of taxes, however,...

Pros: Cheap.
Cons: No customer service. Flight cancellations. Staff attitude.

A group booking was made with a Travel Agent for a school party of 28 children, their teachers and guardians travelling to Pisa, Italy. The purpose of the visit was a series of concerts in the Tuscany area. On arrival at check in at Stansted we were...

Pros: Be flexible, and get ultra-cheap flights!
Cons: Grubby.

Ok, It has to be said: when I travelled RyanAir for the first time, I was not filled with confidence. The planes are dirty, and every spare inch of cabin space is covered in advertising. In fact, several of their planes are actually giant billboards, ...

Pros: cheap tickets, if you can find them
Cons: flies into airports in the middle of nowhere

Yeap, my first trip to Europe and we decided to ease up a little on all the train rides and take some RyanAir flights instead, since the prices looked so good. I mean, you log onto the RyanAir website and the places and prices make this airline veeeerrrr ...

Pros: Cheapish. You can guarantee you won't get their headline price though
Cons: Airports amongst many problems

It is said that David O'Leary (chief executive of Ryanair) told people that he only needs to charge ...

Pros: Getting off after the flight was over
Cons: Flying with Ryanair.  Spend a bit more, go with Easyjet

Where do I start.  I would love to say that i'm happy to support all things Irish as I am from Ireland but in this case I am ashamed.  I have only flown once with Ryanair and that was enough.  I was travelling with an infant and in ...

Pros: Fast, VERY cheap, efficient staff.
Cons: No cheap fares at weekends

Some reviewers on this site whinge so predictably, saying:
-'The cabin crew was rude to me'
-'I got no refund when my flight was cancelled'
-'I had to pay for a snack on board the plane'
And the moan-list goes on.

How...

Pros: Cheap. Punctual (because they fly from obscure airports with few flights).
Cons: Everything else.

I have flown something over 200 Ryanair flights in the last five years, mainly between England and Ireland, but also quite often to France and Spain. My criterion is: if the price is up to £20 per flight (each leg) higher on any other airline -- I ...

Pros: What exactly is there to recommend?
Cons: Open seating, selective 'rules', inconsiderate service, miserable crew

I flew from Edinburgh to Dublin and back on Ryanair. I have also flown from Glasgow to Germany and back (that whole 'Hahn/Frankfurt' thing is a joke btw). First of all, I hate the fact that no seats are assigned. I don't see how they think things ...

Pros: cheap
Cons: dishonest, no refund, no customer service

On April 13th, 2006 I bought a ticket directly from Ryanair's website. They were supposed to operate a flight from FCO (Rome) to ALG (Alghero, Sardinia) on May 11th, 2006. I got an email from them in a few weeks later (late April) stating that because ...

Pros: Very cheap if you plan ahead.
Cons: Unallocated seating. Skimp on the little things.

Ryanair is a excellent airline if you are primarily focused on price (and you're prepared to book well in advance). Unpopular flights can be snapped for bargain basement prices where the tax makes up a larger proportion of the cost than the ticket price....

Pros: Cheap flights - what more could you want?
Cons: Not one!

I am Irish and live in France. I fly home every 6 weeks with Ryanair. My boyfriend and I have used Ryanair at least 50 times over the past few years. To get to Kerry(Ireland) from Alsace(France), Ryanair is the only way to go. I pay 40 euro(taxes ...

Pros: Cheap, perfect if everything goes to plan
Cons: If anything goes wrong, they're quite useless. Forget them and use an alternative airline.

I've flown with Ryanair on several occasions and though not impressed with their service or rather lack of it, it was cheap and always got us where we wanted to go and back again. This time we flew from Hahn to Jerez - on time. Nothing to complain ...

Pros: Very low fares, cheerful cabin-attendants
Cons: None

I can't understand why everybody is bashing Ryanair - finally sonebody put a stop to the rip-off of all the high-fare airlines.

I travel frequently from Copenhagen to London and have just discovered how easy it is to travel with Ryanair from...

Pros: No saturday night rule
Cons: Long delays, Extra charges for drink, food, baggage, transport...

I have flown many airline, frequently including discount airlines and NEVER have come across a worse airline than Ryan Air. Please bear in mind these facts and fly another airline:

1) Transport to out of town airports is part of your travel...

Pros: nothing
Cons: everything

I hate Ryanair. I may be spoiled, but I like airlines that offer advance seat assignments and first class cabins for upgrades or to fly in if I have enough money to buy the ticket. I like to earn miles for upgrades or to fly to other countries. Call me a...

Pros: Can be cheap Fly to small airports overseas which may be convenient.
Cons: No seat allocation. Rude staff.

I have used Ryanair a number of times over the past four years to travel to Italy. It used to be true that it was possible to pick up some incredibly cheap fares, even by the time airport taxes etc had been added (these are not included in the fares ...

Pros: None
Cons: Worst airline I've ever flown with

Six of us booked with Ryanair flying from London Luton to Dublin to watch the rugby (£93 each). This was the weekend of atrocious weather.

We arrived early Friday morning, checked-in and went through to the gate, at which point we noticed the...

Pros: cheap
Cons: what good is cheap if you can't use it?

Below is a copy of the letter that we have sent to Ryan Air.


I am writing in regards to two round-trip tickets that my wife and I purchased on May 9th, 2002 for EUR60.00 to fly out of Frankfurt Germany on 4 June 2002 to Pisa Italy and...

Pros: Cheap, quick check in
Cons: Cranky flight attendants, expensive food, distance from airports to city

I have travelled 3 times now on Ryanair in the past year or so (CIA-GRO, CIA-BVA, GRO-BVA). As the tickets were extremely cheap, all under 30 Euro, I did not expect luxury. The check-ins were busy each time, even at 5am in the morning, though they ...

Pros: Ryanair offer cheap departures to many destinations from local UK airports.
Cons: Do not expect much by level of service. Flights are cancelled.

We were treated badly on Saturday 12th November by Ryanair. We were checked in at Venice Treviso and passed through security into the tiny lounge area. The airport was shrouded in fog, and even the security men said as we passed through that there ...

Pros: Very cheap and punctual flights
Cons: Expected basic services,small luggage allowances

I booked 3 Ryanair flights last April with 7 of my office associates of my company as our sidetrip after our company's trip incentive for London and Barcelona. We are very excited because these sidetrip would be on our own, and coming from the other side...

Pros: we didn't crash
Cons: delays, bad service, uncomfortable planes

Two friends and I recently took Ryanair for a short US vacation. After the experience, I have to say that in future, I will pay the extra money to fly on a real airline.

To begin with, our flight out was 3 hours late. While we waited, we...

Pros: cheap seats on weekdays
Cons: dreadful service, airports far away from cities, trouble if your flight is canceled

The first introduction that most people have to ryanair is an advertisement pushing exceedingly low fares. The website is efficient and easy to work through but the good points stop here.
Virtually all the cheap flights are only available on midweek...

Pros: Modern Fleet - Open Seating - Cheap Tickets
Cons: None really - you get what you pay for

I want to briefly comment on most of the reviews that complain about seats (what economy or for that matter big airline has good seating in coach) I am 1m93 (6'4) and have not been comfortable on a plane since I was 12. They also complain about paying...

Pros: Ultra-Low Fares, Good Punctuality, Efficient and Friendly, 737-800's
Cons: Inconvenient airports, painful cancellation charges

Ryanair are probably the most rough and ready of the pile 'em high, sell 'em cheap operators in Europe. My first Ryanair experience was on a flight between Glasgow and London, tempted by some of the criminally cheap fares, which run as low as £14 GBP...

Pros: incredibly low fares, comfortable planes, ticketless
Cons: doesn't fly into main airports

I flew Ryanair from London to Stockholm in December of 2000. The best thing about Ryanair is the low fares. They have regular sales where you can get a round-trip ticket to any number of desinations for about $2.00, $36.00 after taxes are added. No...

Pros: Cheap, flies to unusual destinations
Cons: no frills, but what do you expect?

I've flown Ryanair three times, once as part of a group booking, and have never had any problems at all. Each time they've undercut other airlines by 60-70% with their rock bottom prices, I've never experienced the delays and hassles other reviewers...

Pros: Cheap Fares (when you can get them) Cabin Crew
Cons: Delays,Cancellations,Ground Staff

As a regular flyer between Ireland and the UK I normally use BMI britishmidland.
TICKET PURCHASE
My latest trip involved me having to go back to Luton in the UK(I normally fly use EMA airport) so I thought Ryanair would be perfect.I saw their...

Pros: good prices, open seating great service. on time performance
Cons: restrictions on carry ons and lack of information about luggage allowances. on website.

I used this fine airline during my Europe Tour in October, 1999. I flew into Heathrow and changed to London Stansted for a trip to Dublin. I was late because American Airlines was as usual in flight delays. Ryan Air staff were generous and helpful and...

Pros: Cheap
Cons: No amenities or service, small seats

Minutes into my flight from London Stansted to Genoa, Italy I began to wonder if my choice of RyanAir was the correct one. I had chosen RyanAir because it was the cheapest flight available during the period of time in which I had to travel. However,...

Pros: Really cheap.
Cons: Really cheap.

"Ryanair is only 50 pounds to fly over here" my Irish friend told me when I said I'd be flying into London and needed to get over to Ireland. Okay, so I figured once I got there, I'd rest for a day and then book my flight to Dublin.

Well....

Pros: Don't be silly, none.
Cons: As above

My partner and I are currently running at about a 50% cancellation or major delay rate with this joke of an airline, which is currently making big profits.

What is the point of running a "low fares airline" if your service is...

Pros: cheap flights
Cons: customer service, cancelled flights

Ryanair is no doubt a cheap airline, flights to and from major cities can be a fraction of other airlines but be warned if your plane isn't full they'll stick you on another.

My niece was flying from Dublin, Ireland to Teeside, UK and managed...

Pros: Cheap, on time, quick boarding operations
Cons: None

I flew with Ryanair for the first time quite many years ago. It was 1992 or 1993, from Dublin to London and back. At that time I lived and worked in Dublin. I remember people being sceptic about Ryanair, wondering whether those planes had enough fuel to...

Pros: None. Even "low price" is misleading. Others, like Vueling, offer same price for better service.
Cons: Everything.

Avoid Ryanair like the plague! First, website doesn't clearly show all fees until after credit card is charged. Second, baggage fee was 10 euros the first time I checked, 20 euros when I returned to reserve (and didn't), then back to 10 euros when I ...

Pros: On time
Cons: Total price not much cheaper than BA direct - transfer hassels

Took the opportunity of a friend moving to Austria to take some time of from work in order to Visit! Firstly she is in Vienna and with only BA and Austrian flying direct it was looking at a massive £120 rtn! The option of Ryanair to Linz for £40 made my ...

Pros: cheap, good connectons.
Cons: uncomfortable, service limited to minimum, many additional costs.

I flew with them quite many times. Why? They have (or at least had) good connections in Europe and good pricing. However, there is a reason why they don't cost much...It's uncomfortably enough to fly, but with Ryan Air it's a whole new experience. ...

Pros: Dirt cheap and punctual
Cons: No customer service, old planes, Stansted Airport

It is not a good airline, it is sometimes slightly dishonest because it claims to land in one place and then you find out that you've actually landed in a completely different one. The planes are in a far from excellent state and the flight assistants...

Pros: cheap flights, lots of destinations
Cons: priority boarding at expense of kids safety,rip-off prices for drinks/food, small baggage allowances

I have just returned from a trip to London using RyanAir, and am so annoyed at their new 'priority boarding' scam, they are now charging ԃ each way to priority board passengers at the expense of people with children. I have 3 young children and ...

Pros: $0.25 from Brussels to London! What more is there to say???
Cons: Tough to change itinerary; small out-of-the-way airports. Bring your own food.

This is a great airline. Period. I think it is one of the best kept secrets in Europe. In fact, RyanAir's vision statement is to eventually fly anyone who wants to travel in Europe for free! The way they do this is simple: RyanAir hauls cargo;...

Pros: ZERO ASSISTANCE, ZERO POLITNESS
Cons: LOW COST???? MAHHH

Ciao to everyone... I'm an Italian guy who has flown with Ryanair few times, every single time I had some problems I list you some of it the worst think happened to me was in London Stansted already with the boarding pass on my hand I went to the ...

Pros: CHEAP!
Cons: limited airports, massive taxes, mediocre service

The service at Ryanair is not cheerful or overtly friendly or even...helpful. but what do you expect for a twenty dollar international flight? (I paid approx. 19.80 GBP London Gatwick to Dublin and 19.57 IEP Dublin to Birmingham)

The mad dash...

Pros: The plane showed up took off and landed.
Cons: Imagine being asked for $312 dollars extra each way for a $462 flight round trip.

There is a real problem with Ryanair charging for the extra weight for baggage on their flights. Do not fly this Ryanair. If your luggage weighs more than 6.9lbs you are in for a rude awakening. (Think about when you buy groceries equaling 6.9lbs or ...

Pros: Cheap & reliable
Cons: They could do better when things go wrong.

I have titled this 'Value for money' because in our case Ryanair represent very very good value for money. Value for money is obviously subjective so others may not see it our way.

My wife and I are from Dublin but living in Glasgow. We fly to...

Pros: good prices
Cons: less service

Not long ago, it used to be rather expensive to fly from Sweden to the rest of Europe. In resent years, competition has increased and the prices are now lower than ever. In 1998, RyanAir opened began flying between Sweden and London, charging 50% lower...

Pros: quick, friendly service
Cons: not characteristic of a large airline, and all coach class

Taking Ryanair from France to Ireland is a treat for the pocket book. However, getting from Paris to Beauvais is definately a trek. There is a hard to find bus to get to the Beauvais airport, but I found it rather shady. Afterall, I did want to catch...

Pros: Cost, frequency of flights
Cons: Always lengthy delays, in-flight juice/soda not included, old planes

Ryan Air say that they're cheap so you're expecting a small plane, a bit noisy, cramped etc. This is fine considering you're taking a one hour flight for under 100 Pounds. What *is* a problem though is in all the times that I travelled Ryan, they never...

Pros: Cheap budget airline that are quite reliable
Cons: No frills and not always that comfortable and hidden costs

Ryanair are a no frills budget airline, claiming to be the cheapest airline around flying to Europe. Some people hate them and some people love them but you can't argue with the value for money they provide. As someone who uses Ryanair once a ...

Pros: The price is cheap but with hidden cost brings.
Cons: Poor service. Long delays. Obscure airports and VEry very rude attitudes to customers.

Ryanair is the Worst Airline in Europe 4th Year running. There are better budget airlines to travel extensively in Europe like Easyjet and even Go-fly and Bmi baby.

Maureen ( check-in supervisor) from Ryanair Checkin in Scotland said to me:

"I have given you all the information I decide you need to know. You can ask me questions but you won't get an answer. Ryanair is a private company that answers to no one and we are subject to no authorities.We make our own laws and the customers have to abide by it.There is no other avenue to complain because we don't have to listen to any civil aviation or other authorities. So I don't have to listen to your complaints! You can quote me anywhere you like.I get complaints like this all day."

With attitudes like that and only 20mins to overhaul a flight from landing to the next take-off, you can appreciate the fears many people have for their safety as well as the conditions and hygiene on the plane.It will cost you at least £15-£20 each way, just to get to and leave Ryanair's airports. Cheap is not good, if you get abused.

Pros: Outstanding value.
Cons: Ryanair does not show upon standard airline pricing sites such as Orbitz, Expedia or Travelocity.

We recently flew Ryanair from London, England to Dublin Ireland. The cost of the ticket was 1 euro!! With taxes and fees the entire trip was closer to about 40 euros for myself and my wife. The plane left directly from Gatwick. Checkin was painless, or as pain free as airtravel can be in these times of increased security.

We also flew from Dublin to Edinburgh, and then from Glasgow to London. Each of the trip segments went smoothly. All of the planes left on time, the aircraft were new, spotless, and the flight crew friendly.

I fly over 40,000 miles a year for business in the United States, Asia, and Europe. Ryanair is as good or better in terms of service as any major airline. The only difference is that you will pay substantially less for your ticket.

If you are traveling in Europe, be sure to look at their website ryanair.com for truly outstanding deals.

Pros: Ease of booking; good cabin baggage allowance; good choice of food/drink onboard
Cons: No pre-selection of seats - I would be willing to pay extra for this.

I have now flown several times with this airline and have booked a number of further flights on the strength of that experience. I have found check-in staff to be invariably polite and helpful. The cabin crew are smartly dressed and efficient. The captain has kept us well informed on each flight, particularly if there is likely to be any delay, e.g. for de-icing at Charleroi on 22 December last. The cabin baggage allowance was generous and has now been increased to 10 kg. And on my most recent flight I was invited on to the flight deck at Prestwick by the First Officer. The legroom while not generous is adequate (and I am almost 1 m 80 in height).

Pros: Relatively cheap flights
Cons: Bad service, poorly trained personnel.

We just have a bad experience with Ryanair at Girona Airport (Spain).
Our flight was cancelled without prior notice. Ryanair ground personnel were rude and of little help. None of them provided any explanation for the cancellation. When we ask for a printed document of our ticket reimbursement, we were told with bad manners that they did not care about our problems at all (as it sounds!). Non professional costumer service projects a terrible image of the company.

Pros: Still cheaper if you can get through the crap.
Cons: Dishonest Cheats

I have just wasted hours trying to organise a holiday on the back of a no taxes £1 flight special offer. After arranging everything and being given the on-line price of £2 a flight, I then go through ridiculous amount of extras and small print - you really have to read this stuff in order to avoid being clobbered with huge bills at the airport. Then because at each stage you have to check the terms and conditions, it then times you out so you have to start the whole process again. After getting through that you are then clobbered with a further £32 just to pay for the thing - even by debit card.

So for each its £8 just to check in, £24 to check in a bag, £8 to not be at the end of the cue getting on and £32 to pay on-line.

Pros: Very cheap airfares to an within Europe
Cons: Basic travel with basic seats

So i wanted to go to Scotland but didn't want to pay an extortionate amount - welcome to Ryanair. The online facilities were easy to use and it was just as easy to book. No faffing about, just straight foward pages of easy to read info; remember that you do need a printer though as this is a ticketless airline!
Of course being my first flight ever it would have been nice to have the comforts of one of the bigger and more expensive airlines, but Ryanair does just what it says - no more and no less. It flies you to your destination with the minimum of fuss, and it has to be said the minimum of creature comforts, but all in all you could expect a lot less at their prices. Check the website for some really amazing prices, but bare in mind the prices do not include taxes, and this can take a £10 return flight up to about £30, but even so this still seems to be the cheapest around.
Add it to your favourites if you do regular short flights - you could save a fortune.

Pros: Cheap fares, many destinations, excellent safety record.
Cons: Not so great staff, some unusual airports.

When you think about flying ryanair you think about the No Frills and cheap fares. Which is what this review is about.

ryanair make clear that their service is a No Frills service, They Don't claim to be excellent in customer service, provide meals on flights for free, or imply that they have in flight entertainment on their flights.

Ryanair offers exactly what they say they do. Affordable flights, And yes they may not go to the biggest most known airports, or provide free meals, or excellent customer service, but honestly what to you expect for such cheap fares?
ryanair offers flights that are affordable to almost anyone, Their concept of bringing flying to people that would probably travel by coach, rail, ferry or other form of transport is what their No Frills is all about.
The airine is what it says it is, no frills, pay cheap fares and expect the service that you pay for and that is what I do anytime I fly ryanair I know not to expect great service, or great staff.

If you fly ryanair you should accept that the price you pay for flying cheap is the ryanair experience you get.

Pros: they make Easyjet look great!
Cons: Complete waste of time and money. No customer service at all.

We flew Ryanair from London to Dublin and back. They charged us a total of 200euro for our bags, Easyjet charged nothing for the same bags on our flight from Amsterdam to London even though we were 2kgs over their limit. Our Flight from Dublin to London was 5 hours late, they gave us no reason why our flight was delayed, and no apology either. We had to change gates a total of 5 times as well. As a result we missed our connecting flight back to the U.S. If the flight had been 3 hours late we still would have made it. Ultimately it cost us a total 700euros: 200 for checked baggage in excess of 15kg, 400 (200 x 2) for us to change our tickets on the flight that we missed and another 100 for a hotel next to the lovely Gatwick airport. Literally 60-70% of the people on that flight swore they would never fly Ryanair again. I was one of them. Ryanair, get stuffed!

Pros: cheap, plenty of destinations
Cons: BAD CUSTOMER RELATION, shy to reply, check in staff need customer relation skills

They lost all my work equipment on route to Hahn, when reported the staff just couldn`t give a damm using a set script that I must contact Head Office. On my return the next day after a waisted journey I attempted to get some help from the staff at Stansted, Hahn what a joke these people are, they also tapped a few details in the computer and said my baggage is on a world trace and I must now get in touch with head office and promptly got up and walked off ??????
Head office have now 5 weeks later told me that we still have a worldtrace but it isn`t our fault you should claim direct from security at Stansted. Basically they have cost me over £2220 so far in lost income and a lost machine, given me BAD CUSTOMER SERVICE plenty of stress and a very NASTY TASTE in my mouth. RYAN AIR WILL NEVER GET ANY GOOD PRESS FROM MYSELF and I will never allow any of my 25 staff to travel Ryan air whilst working on my time.

Pros: NONE!!! Ended up not saving any money because of the cab ride....
Cons: LOST MONEY, TIME, AND AIRPORTS TOO CRAZY TO SEEM SAFE, NO LINES, JUST CROWDS

Ive flown over 20 times in the past year, and RyanAir was definitely the worst airline.

They have airports outside of cities just for them. The airports are tiny and extremely unorganized.

They have shuttles to get to these airports which cost at least 10 euros, so you don't really save money. They didn't give us any information about the shuttles, and the fact that there is only one for each flight. we got there almost 3 hours ahead of time and the shuttle had left and there was no way to get there but a 120EURO cab ride!!!!! Ridiculous, many other people were in our situation too.

I highly recommend spending the extra 20 euro somewhere else and saving time, money, and hassle. Wish I had gotten this advice, for this was my worst travel experience ever.

Pros: none
Cons: Shocking customer service.

I arrived at the check in desk at Stansted airport 40 minutes before departure, having booked and paid for the Ryanair ticket the previous week. The Ryanair check in woman would not allow me to check in, as I missed their deadline by a matter of seconds ! There was not another flight to my destination until the following day. I asked for her Ryanair manager and he also was unhelpful. I had to buy another ticket to fly on a later flight. What a scam. Out of hundred of flights with different airlines over the years Ryanair is in a league of its own in being the worst.

Pros: Girona is a lovely city
Cons: Ryanair are extremely poor at providing information, and show contempt for their customers.

Having reserved 2 seats on Ryanair flight FR9805 from Girona to Stansted, due to depart at 14.30, it was depressing to find ourselves still in the airport at 20.00. We were told that the plane had technical difficulties, but were given no useful information about when we might be able to depart. People using their mobile phones to contact friends discovered that it was still on the ground in Bournemouth, but at no time did Ryanair send anyone into the departures lounge to speak to us. I don't know what time the flight left, because we walked out in disgust at 20.30 and stayed the night in a hotel. I can understand airlines having technical problems, but feel that people have the right to be kept informed of what is going on. We were disgusted with the lack of information, which showed a complete disregard for their passengers. I would advise people travelling on Ryanair to pack a supply of food, drink, and books, etc, especially if they have children with them, and to have their mobile phone charged so they can get their own information.

Pros: Usually cheaper than the other options
Cons: Unhelpful, unfriendly, will gouge you if at all possible

Ryanair is a perfectly good airline to fly if you book early, don't carry much luggage, have no special requirements, and you are certain that nothing will arise that will require you to engage with any aspect of the airline's "customer service".

One thing to be particularly aware of is your baggage allowance. It was recently confirmed during a court case here in Ireland that Ryanair's ground staff are set a monthly quota as to how much money they take in in additional baggage fees. Anything over the limit will be charged for, and it will often cost you more than your original airfare.

I've always suspected that Ryanair's customer service and overall flying experience didn't really have to be quite so unpleasant. Having flown on Jetstar, an Australian carrier operating an almost identical model, my suspicions are confirmed. Jetstar do almost everything the same way as Ryanair: unreserved seating, ticketless check-in, strict check-in closing times, pay for your food onboard, low fares etc. However they still manage to provide a comfortable flying experience and excellent customer service. I don't see any reason why Ryanair couldn't do the same.

Pros: Very inexpensive. On time. New Equipment.
Cons: Slightly chaotic at boarding (no assigned seats)

I just completed a vacation which included Dublin and Edinburgh. In order to minimize costs, I did a round trip from NY to Dublin using one of the major carriers and used RyanAir to and from Edinburgh. I was impressed by their prices but a bit concerned about the quality of their aircraft and pilots. I had also read some reviews complaining about cancelled flights and cramped leg space. I was actually very impressed with the overall service. The flights landed on time and were not particularly harrowing. They seem to use fairly new Boeing equipment. The leg space was not any more cramped than any other airline. They don't appear to have any first class accommodations. They also don't assign specific seats to passengers - instead, they assign you a number when you check in and let people board based on numbered groupings. On the whole, I would definitely recommend Ryanair. Using them enabled me to reduce my airlines costs by more than 50%.

Pros: Cheap, comfortable, friendly staff.
Cons: Cheap seats very difficult to get hold of.

I fly using Ryanair frequently and find them to be cheap, friendly and convenient.
The planes are all in good condition and are comfortable. The ease of booking is also a plus point for me.
It is disappointing how quickly the cheap seats go, but I guess that is to be expected.
All in all a good service though and few delays in my experience.

Pros: They have some good routes.
Cons: The have a Soviet style attitude to their paying customers.

I propose “A Ryanair” as a new type of award. Given to a company who holds its customers in utter contempt, and is bloody-minded above and beyond the call of duty. They have taken over from the much-lamented British Rail as the company most likely to make travel a living hell.
Ryanair’s customers fly with them because they have to. They need to travel, and Ryanair, by being entrepreneurial, have secured good routes. What we don’t see is the back room deals, that bar any competition. They criticise BAA as a monopoly, but only because they cannot be bullied by the likes of Mr O’Leary. They masquerade as being cheap, yet never tire of hidden costs or fakes taxes to rip off the unsuspecting.
It is a mark of true genius that Ryanair is hated equally by their staff and their customers. It is high time that the rest of the airline industry stopped be scared, and started taking them on for the cowboys that they are.

Pros: cheap
Cons: no support, limited weight restriction, no complaints procedure, unwilling to accept responsibility

On a recent business trip to Rome Ryanair lost my luggage for 2 days and as such I had to go out and buy some essentials so that I could go and do my customer training - I bought 2 x shirts 1 x trousers 2 x underwear 2 x socks, toothbrush and toothpaste and a deodorant (hardly extravagant) and the grand total was approximately 280 Euros. I reported this to both my insurance and RyanAir who would not process my claim as it was 2 days too late. They are not prepared to do anything even in good faith.

I would never fly them EVER again and I will recommend all my friends and colleagues to avoid such an ill-mannered, incompetently run, shambolic airline.

Its a disgrace that there is no other recourse than to keep sending faxes to a faceless non-person.

Roger

Pros: Ha! Well it was cheap. I guess you get what you pay for.
Cons: Disorganised, unhelpful and they don't seem to care about customers at all.

Our flight from Rome to Stansted airport was cancelled due to bad weather (actually told us why exactly but I just assume this to be the case). That obviously was out of Ryanair's hands as I'm not expecting them to be in control of Rome's weather system. However, I do expect a lot more organisation and information, none of which we received. The airport was extremely short-staffed and I do understand that it must be horrible to deal with hundreds of irate and very upset people but just some information goes a long way instead of being shunting people from one end of the "terminal" to another for no purpose whatsoever The way in which the re-bookings were made were a complete shambles; absolutely chaotic. The announcements were laughable and no help. It was only through word of mouth that we were able to get to the right place. Never, ever again.

Pros: Excellent value for money if booked in plenty of time.
Cons: Bad value if you want to travel at last minute.

I've travelled 6 times so far and will use them in future. No delays from Liverpool and no delays from Murcia (San Javier). Keep up the good work Ryanair, I like the fact that you can always choose your own seat on all my journeys so far I've been lucky to get the fire exit :)