Review by ghs111
December, 19 2013
Pros: Nice looking planes.
Cons: No one at customer service would assist, respond or resolve the problem that they created.
Review by ad612
August, 08 2013
Pros: 100 dollars cheaper than other airlines.
Cons: Airline does not know about the flat tire rule!
Review by jimfrankelly
July, 14 2012
Pros: The authorities finally released my sister after they found the paperwork they lost.
Cons: I believe that their was a racial discrimination element involved.
Review by ml726320
January, 24 2012
Pros: flight attendants friendly, but then again I flew first class
Cons: THEFT AND AWFUL CUSTOMER SERVICE!!
Review by raymondwestwat
December, 31 2011
Pros: I thought they would take care of my ferret (I paid $170).
Cons: The killed it by failure to water it ordered by their service manager, Mexico City
Review by mrsneumann
September, 20 2011
Pros: Let's see,... hard to say...
Review by nicolebchung
July, 09 2011
Cons: Horrible service, ill-trained employees, rude and lazy managers, poorly run company.
Review by seo4752
March, 23 2011
Pros: Pros are you are given food and beverages (even liquor) while on the plane.
Cons: They lie, cheat and steal. Corrupt airline.
Review by tamcon
February, 19 2011
Pros: Free drinks and food.
Cons: No communication, unacceptable customer service general lack of respect. Long delays.
Review by msairline
February, 18 2011
Pros: at least they didn't steal the whole suitcase.
Cons: damn thieves...
Review by gregb11
November, 16 2010
Cons: They Steal!
Review by snafuedtoo
July, 19 2010
Pros: Food served on board (except my colleague's omelette was had a green hue.)
Cons: Theft from checked-in luggage.
Review by ca777
December, 19 2009
Pros: Mostly competent pilots and ground crew, clean planes, good seats and acceptable FA service.
Cons: Don’t miss connections, customer service is a joke, frequent flyer program difficult.
Review by lekorn
July, 14 2009
Cons: incompetence, anti-customer service.
Review by chicago_nw29
May, 01 2009
Pros: Nothing Good
Cons: Theft and Awful Service
Review by disue5
March, 31 2009
Pros: They are willing to refund your money.
Cons: Takes forever to get money refunded.
Don't tell you they canceled/changed your flight.
Review by bigmutt
February, 16 2009
Pros: Really none that stand out from an average airline. I can't think of anything.
Cons: online services; bad customer service; thievery in their baggage handlers;
Review by RJLON
February, 29 2008
Pros: Nice Terminals, good flight, good business service, comfortable business class seats, arrived early
Cons: IFE limited to 1 main screen movie, Ground Services at JFK are so.... slow
Review by oadmutis
December, 04 2007
Pros: The planes I have taken with them haven't crashed (yet)
Cons: Excruciatingly bad customer service. Endemic inefficiency gives-you a-feeling that no-one knows anything. Horrible business practices
Review by theguvna
January, 05 2007
Pros: I really can't think of one.
Cons: Gross, rampant, endemic inefficiency. Poor staff training. Excruciatingly bad customer relations. Terrible business practices.
Review by hbedolla
December, 31 2005
Pros: No rats on planes, just at terminals
Cons: Don't understand the concept of reservations!