57 ratings (55 Epinions reviews)
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    Jan 24, 2012 by
    Not yet rated.
    Pros: flight attendants friendly, but then again I flew first class

    Summary: Over 2 months ago I flew with aeromexico and upon my arrival in cancun I noticed that my luggage was broken into and that many of my personal items were stolen out of my luggage. AEROMEXICO HAS THE WORST CUSTOMER SERVICE EVER!! Don't even bother trying ... read more

  • They Don't Care About Their Customers

    Sep 20, 2011 by
    Not yet rated.
    Pros: Let's see,... hard to say...  
    Cons: Everything! 

    Summary: I purchased a flight from AeroMexico that was to take me from Miami, FL to San Jose Del Cabo, Mexico and that flight had a plan change in Mexico City. I received an e-mail that the 2nd leg of my trip has had a schedule change. My connecting flight was ... read more

  • Misinformed by employees, and have received horrible service.

    Jul 9, 2011 by
    Not yet rated.
    Pros: None.
    Cons: Horrible service, ill-trained employees, rude and lazy managers, poorly run company.

    Summary: My sister & I booked a roundtrip flight from LAX to LIM with a layover in Mexico City. When we got to Mexico City, there apparently was no record of our flight. So, we had to buy new tickets that were incredibly expensive. When we returned ... read more

  • Aeromexico Exhorts Money From Its Customers

    Mar 23, 2011 by
    Not yet rated.
    Pros: Pros are you are given food and beverages (even liquor) while on the plane. 
    Cons: They lie, cheat and steal.   Corrupt airline. 

    Summary: Aeromexico Airlines is the worst airline I have ever flown on.   I recently took my first (and last) roundtrip flight on Aeromexico from San Antonio to Cancun.   I had no problems getting to Cancun but extreme difficulty getting ... read more

  • Items stolen from check-in luggage

    Jul 19, 2010 by
    Not yet rated.
    Pros: Food served on board (except my colleague's omelette was had a green hue.)
    Cons: Theft from checked-in luggage.
    Late departure.

    Summary: I flew AeroMexico from New York (JFK) to Mexico City.  I checked in one piece of luggage.  Upon arrival at Mexico City, I claimed my luggage and went to my hotel.  Upon getting to my hotel, I realized that my luggage had been broken into ... read more

  • Time Traveler's Opionion

    Dec 19, 2009 by
    Not yet rated.
    Pros: Mostly competent pilots and ground crew, clean planes, good seats and acceptable FA service.
    Cons: Don’t miss connections, customer service is a joke, frequent flyer program difficult.

    Summary: I am very focused on planning ahead for business and family trips. I have traveled Aeromexico for ten years and 60 plus flights with flying TIJ-GDL in November of 2009. Over the last 5 years I have flown primarily business class with AM and 24 other ... read more

  • Don't Waste Your Time!!!

    Mar 31, 2009 by
    Rated a Helpful Review
    Pros: They are willing to refund your money.
    Cons: Takes forever to get money refunded.
    Don't tell you they canceled/changed your flight.

    Summary: I wouldn't bother traveling with Aeromexico.  I was sorta unsure about flying with them from the beginning based on other reviews I had read, but they had the cheapest flight so I bought my tickets.  Well as it turns out they canceled my flight ... read more

  • Very pleasant surprise

    Feb 29, 2008 by
    Rated a Very Helpful Review
    Pros: Nice Terminals, good flight, good business service, comfortable business class seats, arrived early
    Cons: IFE limited to 1 main screen movie, Ground Services at JFK are so.... slow

    Summary: Flew Aewromexico from Mexico City (MEX) to New York (JFK) as I have given up on American Airlines punctuality to and from Mexico. Flight was from new Terminal 2. Very light and airy, good air conditioning, new terminal, lack of crowds, interesting shops ... read more

  • Worse Airline I have ever tried

    Dec 4, 2007 by
    Rated a Helpful Review
    Pros: The planes I have taken with them haven't crashed (yet)
    Cons: Excruciatingly bad customer service. Endemic inefficiency gives-you a-feeling that no-one knows anything. Horrible business practices

    Summary: I had a horrible experience with a shared ticket between Aeromexico and American. I flew to Mexico from New York with Aeromexico and my way back was with American. Once in Cancun area, I was stuck in Cozumel (I made a mistake by renting a car in Cancun ... read more

  • A Terrible Experience on AeroMexico

    Jan 5, 2007 by
    Rated a Helpful Review
    Pros: I really can't think of one.
    Cons: Gross, rampant, endemic inefficiency. Poor staff training. Excruciatingly bad customer relations. Terrible business practices.

    Summary: Where do I start? Bumped off the flight on the way from JFK to Cabo (along with several others) as Aeromexico were "oversold". I had to stay overnight in Mexico City and arrived a full 24 hours late in Cabo. That's one full day out of a five day break. ... read more

  • Worst Airline Ever

    Dec 31, 2005 by
    Rated a Helpful Review
    Pros: No rats on planes, just at terminals
    Cons: Don't understand the concept of reservations!

    Summary: I flew Aeromexico on a roundtrip flight from LAX to Morelia in December of 2005. Each of my trips (there and back) had a layover in Mexico City. On my flight there, when I arrived to Mexico City, I was told that my flight had been over-sold and that I ... read more

  • Friendly, and they still serve meals - mostly!

    Jul 4, 2004 by
    Rated a Very Helpful Review
    Pros: On time and has a sense of customer service.
    Cons: It's pretty cramped in there.

    Summary: I've flown a few times on Aeromexico and there's not a whole lot to say as it really isn't all that different from every other airline out there. There is, however, still a sense of customer service at the airline and that's nice. They serve hot ... read more

  • Aeromexico would not honor Expedia tix

    Oct 24, 2003 by
    Rated a Helpful Review
    Pros: Offers air travel.
    Cons: Failed to honor my Expedia tickets.

    Summary: I have flown to Mexico twice a year for the last three years. I had to visit Aeromexico at Puerto Vallarta airport, to see if I could get a change in my flight. The agent was polite, but, explained that my paper ticket would not be honored by ... read more

  • Aeromexico NOT!

    Sep 9, 2003 by
    Rated a Very Helpful Review
    Pros: Clean airplanes
    Cons: Poor attitude and horrendous costumer service.

    Summary: On 08/18/2003, I flew from Ontario to Los Cabos using Aeromexico. The flight going south was uneventful and enjoyable, but what happened in the aftermath of Hurricane Ignacio is another story. On 08/24/2003, I called Aeromexico to ensure that flights we ... read more

  • AeroMexico And My $50 First Class Upgrade!

    Jul 26, 2002 by
    Rated a Very Helpful Review
    Pros: Clean planes, excellent service
    Cons: None

    Summary: AeroMexico is a code share of Delta Airlines, which means if you have a reservation to Mexico on Delta; you will most likely make a change to AeroMexico. On a flight to Playa Del Carmen we flew into the Cancun airport. Our flight from Kansas ... read more

  • Take this voucher, just don't expect to use it!

    Dec 4, 2001 by
    Rated a Very Helpful Review
    Pros: Friendly ground staff
    Cons: Refuses to redeem travel vouchers given to overbooked customers.

    Summary: In late of June of 2001, my daughter, daughter-in-law, a friend and I booked a trip to Puerto Vallarta. We converged on LAX from different cities on Saturday morning to share a noon flight to the Mexican city. It was a very busy time and lines were long. ... read more

  • Don't fly Aeromexico if you are a vegetarian.

    Sep 12, 2001 by
    Rated a Helpful Review
    Pros: They are on time sometimes.
    Cons: Don't fly Aeromexico if you are a vegetarian.

    Summary: My husband and I recently flew from Mexico City to San Diego on Aeromexico. Since we do not eat red meat, we always ask for fish or chicken when we travel. Aeromexico does not offer this category when booking a flight, so we chose the "Vegetarian ... read more

  • The Friendly Skies South of the Border!

    Jul 7, 2001 by
    Rated a Very Helpful Review
    Pros: Clean, friendly, good food (sans dessert).
    Cons: The Flan. New York.

    Summary: Intro For our honeymoon, my new wife and I went to Playa del Carman in the Mayan Riviera of Mexico. It was a delightful and adventurous trip full of memories that will last lifetimes, but those are other epinions. In this writing, I am ... read more

  • Takin' a trip to Mexico

    Jul 2, 2001 by
    Rated a Very Helpful Review
    Pros: Easy, Fun, and Good Food
    Cons: The Price of Flying - even though they aren't that bad compared to others.

    Summary: I took a trip to Cancun, Mexico in February of 2001. I was a bit worried about the flight, because US Media makes you think the US is the only place where it is safe. But it's not true. Not only was it not true, but I think it was better then any US ... read more

  • Fly this airline if you're on a suicide mission.

    May 26, 2001 by
    Rated a Helpful Review
    Pros: Can't think of any
    Cons: Overbooking, smashed luggage, horrible food, etc...

    Summary: My first experience with AeroMexico was about ten years ago. My flight to Acapulco was nothing but horrendous! The food made me sick and the flight was the same as an out of control rollercoaster. Making a stop in Mexico city we were never told how ... read more

  • "First Class" is not always First Class

    May 22, 2001 by
    Rated a Very Helpful Review
    Pros: We got there in one piece, on time and enjoyed our vacation
    Cons: We were ripped off in Atlanta, when we were offered an upgrade to "First Class"

    Summary: I have upgraded to First Class several times in the past. This flight had no First Class! The seats were made of fabric, not leather. The seats were only a fraction larger than the other seats, and I swear there was no more room between the seats! The ... read more

  • Say YES to Aeromexico

    Apr 17, 2001 by
    Rated a Helpful Review
    Pros: Nice service, good food
    Cons: seating arrangements

    Summary: When I first flew Aeromexico I thought that it wasn't going to be pleasant. But I was wrong. From the moment I checked in I knew that it was going to be a pleasant flight. My trip was from Tijuana to Mexico City. The takeoff was smooth and fantastic. On ... read more

  • Ole'

    Mar 16, 2001 by
    Rated a Very Helpful Review
    Pros: One airline that doesn't wait at the gate. Spacious legroom made me happy.
    Cons: Had to go via Mexico City to get to destination

    Summary: After reading past epinions about this airline, I figured it would be the best trip we ever took .... or the worse. Well, it was a combination of both. We got a great price for traveling from Dallas-Ft. Worth to Acapulco during the middle of Spring ... read more

  • A GREAT Airline

    Mar 11, 2001 by
    Rated a Very Helpful Review
    Pros: On time flights and outstanding personalized service
    Cons: None at this time

    Summary: This past year I flew over 160,000 miles on Aeromexico. Our company is expanding into Mexico and I am calling on our growing customer base in Mexico. I have only great things to say about the airline. There on time performance is one of the best in ... read more

  • Much improved

    Jan 6, 2001 by
    Rated a Very Helpful Review
    Pros: Overall experience
    Cons: Codesharing with Mexicana

    Summary: I have flown Aeromexico since 1983, when it was poorly managed by the Mexican government. My most recent flight on them was in March 2000. Let me tell you that with privatisation, it has changed from a poorly managed, delay-ridden airline to a lean ... read more

  • Aeromexico-Anytime!

    Dec 6, 2000 by
    Rated a Very Helpful Review
    Pros: professional, clean, on time
    Cons: none

    Summary: Recently I flew with my mother, sister, and friend from Tijuana, Mexico to Puerto Vallarta, Mexico on Aeromexico. What a treat! I had heard the airline was almost always on time and it was. Also it was very clean. When the previous flight landed, the ... read more


    Nov 9, 2000 by
    Rated a Very Helpful Review
    Pros: smooth flight, great food, reasonable fare, gracious attendants
    Cons: (too bad they don't fly domestic)

    Summary: I've never been around the world and I've never all that much traveling. My first experience in a plane was when my friend passed his pilots exam and received his license. We were in a two-seater Cessna and, while I trusted my friend with my life, that ... read more

  • Fly the unfriendly skies

    Nov 2, 2000 by
    Rated a Helpful Review
    Pros: No physical injuries
    Cons: Rudeness, callousness, uncaring, late at times by a half day.

    Summary: I've been traveling around the world for 25 years on many different airlines. Aeromexico consistently provides the worst experience; whoever's in second place is far, far behind, fortunately. I am consistently unable to get a seat assignment ... read more

  • great airline service to mexico

    Oct 29, 2000 by
    Rated a Very Helpful Review
    Pros: service,on-time,food,prices,clase premier
    Cons: none

    Summary: I flew to Puerto Vallarta in September and booked my vacation package thru Aeromexico Vacations. They offered first class upgrades till sometime in November. This was my first time on Aeromexico and will not be my last. Their first/business ... read more

  • Want First Class Service in Coach?

    Aug 4, 2000 by
    Rated a Very Helpful Review
    Pros: Great service
    Cons: May overbook

    Summary: Do you want first class service in coach? Aeromexico is the way to go. The flight attendants were pleasant and seemed to enjoy their jobs. The service to Cancun in Feb. 2000 was excellent. The seats were roomy and the airplane was well kept and ... read more

  • One more please - Uno mas por favor

    Aug 4, 2000 by
    Rated a Very Helpful Review
    Pros: Good service, clean planes
    Cons: None to think of

    Summary: Thanks to Dhano923 for helping me improve my review BACKGROUND We ended up on Aeromexico through and Iím very happy that they gave us this airline. Since my wife and I never really had a vacation outside of the U.S., ... read more

  • The catering of AreoMexico

    Jul 14, 2000 by
    Rated a Very Helpful Review
    Pros: Superior service
    Cons: You have to watch out for the bugs

    Summary: I used to work for the catering company that took care of AeroMexico when they came to the States. And though it has been a few years since then there are still some things that stay with me about their airline. I worked with this airline for almost ... read more

  • Best Latin American Airline

    May 28, 2000 by
    Rated a Very Helpful Review
    Pros: Good Food, Great Service, Good Entertainment
    Cons: none

    Summary: Aeromexico is clearly the best Latin American Airline. I will tell you why. Aeromexico is one of the best airlines in the world for its excellent service and punctuality. When we got into the John F. Kennedy International Airport (JFK) in ... read more

  • Aeromexico- tops in service

    May 24, 2000 by
    Rated a Very Helpful Review
    Pros: Excellent Service
    Cons: Not many flights to U.S. or Europe

    Summary: Like everyone, I've been in the situation of looking for an airline that offers me everything that I expect- Punctuality, Comfort, and good Service. For my work I have to fly frequently to different cities in Mexico. I have traveled on many airlines ... read more


    May 16, 2000 by
    Rated a Very Helpful Review
    Pros: good food, friendly staff
    Cons: keeps customers in the dark

    Summary: I have flown Aeromexico at least 3-4 times in the last two years and it's either really great or really bad. I flew to Puerto Vallarta in 1997 and the flight there was fine. On the way back to Los Angeles was a nightmare. First of all we didn't board our ... read more

  • A flight of fright

    Mar 12, 2000 by
    Rated a Helpful Review
    Pros: congenial staff, excellent service
    Cons: old planes,

    Summary: I flew aeromexico to cancun in June of 1997. It was my first time aboard an airplane so I was nervous and excited all at the same time. I had pictured myself climbing aboard a beautiful jet. This was not the case. As we were waiting to board, I ... read more

  • Not too bad!

    Feb 7, 2000 by
    Rated a Very Helpful Review
    Pros: Friendly service, on-time
    Cons: cleanliness and quality of plane

    Summary: Well--my experience with Aeromexicoa was OK. But just OK. The service was probably the best part of the trip--friendly and prompt service was provided during our flight. The downsides started when we walked onto the plane--it was not the cleanest nor ... read more

  • Best Mexican Airline

    Jan 26, 2000 by
    Rated a Helpful Review
    Pros: comfortable, friendly,
    Cons: none at this time

    Summary: I have vacationed in mexico for the past six years and in that time frame have used a few different airlines. Aeromexico stood out above the by a lot. All of our flights with this airline have been very enjoyable. the crew members could not be more ... read more

  • Me Gusta AeroMexico

    Jan 26, 2000 by
    Rated a Very Helpful Review
    Pros: Gets you to Mexico 75 percent of the time
    Cons: The other 25 percent

    Summary: If you are planning on taking a trip to Cancun or any of the other tourist attractions in the wonderful country of Mexico, and you don't have a whole lot of cash to finance your journey, you may wish to look into taking some of the lesser class airlines ... read more

  • Aeromexico

    Jan 16, 2000 by
    Rated a Very Helpful Review
    Pros: Great Service
    Cons: None

    Summary: Hi SweetSue, I agree that Aeromexico does have great service when you are traveling to one of the most popular Latin American countries like, Mexico City, or Cancun, Mexico. Let me ask you....Are you serious that a recent trip from Atlanta to ... read more

  • should have walked to cabo san lucas

    Jan 16, 2000 by
    Rated a Helpful Review
    Pros: one of the few ways to cabo san lucas
    Cons: unorganized, unprofessional

    Summary: i attempted to use aeromexico on my trip to cabo san lucas. being a flight attendant for united airlines, i receive discounts on other airlines. aeromexico was going to be my choice from los angeles to cabo. i called to find out the requirements for ... read more

  • Before you fly - know your plane!

    Jan 12, 2000 by
    Rated a Very Helpful Review
    Pros: Good prices, schedules.
    Cons: Aerolitoral

    Summary: I have flown Aeromexico many times, and have always been quite pleased with the service and prices. But lately I have noticed that when making reservations, travel agents are not explaining what kind of plane you will be flying. Find out what plane is ... read more

  • best mexian airline

    Jan 11, 2000 by
    Rated a Helpful Review
    Pros: friendly employees,clean facilities
    Cons: seats coould be bigger

    Summary: I have been to Cancun Mexico several times in the past years, I have taken many airlines and none come close to aeromexico. The employees of this airline where friendly and very helpful ever since i got to the airport.Many people are scared away from ... read more

  • ok

    Oct 29, 1999 by
    Rated a Helpful Review
    Pros: service
    Cons: Food

    Summary: Aero mexico is ok I kind of recommend and i kin of do not because the service is ok. But the food is no. Well I guess its normal for the food from an airline not to be good. But the service is great I have traveled to Guadalajara many of times and Aero ... read more

  • AeroMexico Really is the World's On-Time Airline

    Oct 19, 1999 by mrkstvns is a Top Reviewer on Epinions in Hotels & Travel
    Rated a Very Helpful Review
    Pros: on-time, cheap getaway fares, good service
    Cons: none come to mind

    Summary: Aeromexico often boasts about its long-time record as the world's number 1 on-time airline (over 90% of Aeromexico flights arrive within 15 minutes of scheduled arrival time). They even run these ads in latin america saying that if you're running a few ... read more

  • Express Customer Reviews

  • AeroMexico has no customer service

    Dec 19, 2013 by
    Rated Show
    Pros: Nice looking planes.
    Cons: No one at customer service would assist, respond or resolve the problem that they created.

    Summary: AeroMexico refused to give me Club Premier credit for their flights after I booked online, gave my Club Premier number and then re-check that I would get the proper mileage credits at the airport from AeroMexico at check-in. Then AeroMexico assigned my ... read more

  • Lost Flight!

    Aug 8, 2013 by
    Not rated yet
    Pros: 100 dollars cheaper than other airlines.
    Cons: Airline does not know about the flat tire rule!

    Summary: I admit it, I was late to my flight...I arrived to the airport 2 hours and 45 minutes before my scheduled departure time. I was told that there was a 3 hour mandatory check in time. The agents involved did not want to hear about my flat tire or the ... read more

  • Avoid Flying via Mexico especially on Aeromexico

    Jul 14, 2012 by
    Not rated yet
    Pros: The authorities finally released my sister after they found the paperwork they lost.
    Cons: I believe that their was a racial discrimination element involved.

    Summary: My Canadian born elderly sister was abused mercilessly by Mexican government officials after they lost her paperwork.  She was enroute from the USA on an Aeromexico flight as part of a family reunion.  She had fallen the day before and had ... read more

  • Fly at your own risk!

    Dec 31, 2011 by
    Not rated yet
    Pros: I thought they would take care of my ferret (I paid $170).
    Cons: The killed it by failure to water it ordered by their service manager, Mexico City

    Summary: From untrained agents to missing luggage to incomplete information, the list of problems was endless. But the incredible customer service attitude of "it's your problem, not mine" is pervasive - in both English and Spanish. I will not fly this airline ... read more

  • AeroNightmare

    Feb 19, 2011 by
    Not rated yet
    Pros: Free drinks and food.
    Cons: No communication, unacceptable customer service general lack of respect.  Long delays.

    Summary: 8 and 1/2 hours of delays.  If you enjoy wasting your time and being told nothing about what is going on then AeroMexico is the airline for ... read more

  • aeromexico steels personal items...!

    Feb 18, 2011 by
    Not rated yet
    Pros: at least they didn't steal the whole suitcase.
    Cons: damn thieves...

    Summary: I flew from lima, peru to Los angeles, CA.  At a layover in Mexico City or L.A. jackets, shoes, clothes were stolen. Value of the items total more than 500 dollars. If you fly with this airline don't check luggage because they will take anything ... read more


    Nov 16, 2010 by
    Not rated yet
    Pros: Horrible!
    Cons: They Steal!

    Summary: Aeromexico use to be the best airline for me until I discovered that they opened my luggage and stole my personal belongings. They have professional theives working scanning luggage, stealing customers personal belongings. Please secure your luggage with ... read more

  • The WORST airline EVER

    Jul 14, 2009 by
    Not rated yet
    Pros: none
    Cons: incompetence, anti-customer service.

    Summary: I NEVER write reviews. This experience was so bad I must. I made a reservation and was told I would receive an email confirmation. I did not. I called and was told again it would be sent. I called FOUR more times and each time was promised . I finally ... read more

  • *****WORSE AIRLINE EVER*************

    May 1, 2009 by
    Rated Show
    Pros: Nothing Good
    Cons: Theft and Awful Service

    Summary: Never fly Aeromexico! ………&helli p;.I used this airline to travel from Leon Gto to Chicago IL. We had a connecting flight in Mexico city. The entire experience was dreadful  with the worst customer service that I have ever ... read more

  • going downhill, fast.

    Feb 16, 2009 by
    Rated Show
    Pros: Really none that stand out from an average airline.  I can't think of anything.
    Cons: online services; bad customer service; thievery in their baggage handlers;

    Summary: Used to be good but lately there's been problems with cellphone stolen out of my checked bag, bad meals, so-so service and difficulty using online features like check-in and bookings.I've flown this airline at least 50 times in the past 6 years but I ... read more

Showing 1-55 of 55 reviews