57 ratings (55 Epinions reviews)
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    Highest Rated Consumer Review by the Community

  • AeroMexico And My $50 First Class Upgrade!

    Jul 26, 2002 by
    Rated a Very Helpful Review
    Pros: Clean planes, excellent service
    Cons: None

    Summary: AeroMexico is a code share of Delta Airlines, which means if you have a reservation to Mexico on Delta; you will most likely make a change to AeroMexico. On a flight to Playa Del Carmen we flew into the Cancun airport. Our flight from Kansas ... read more


    Jan 24, 2012 by
    Not yet rated.
    Pros: flight attendants friendly, but then again I flew first class

    Summary: Over 2 months ago I flew with aeromexico and upon my arrival in cancun I noticed that my luggage was broken into and that many of my personal items were stolen out of my luggage. AEROMEXICO HAS THE WORST CUSTOMER SERVICE EVER!! Don't even bother trying ... read more

  • They Don't Care About Their Customers

    Sep 20, 2011 by
    Not yet rated.
    Pros: Let's see,... hard to say...  
    Cons: Everything! 

    Summary: I purchased a flight from AeroMexico that was to take me from Miami, FL to San Jose Del Cabo, Mexico and that flight had a plan change in Mexico City. I received an e-mail that the 2nd leg of my trip has had a schedule change. My connecting flight was ... read more

  • Misinformed by employees, and have received horrible service.

    Jul 9, 2011 by
    Not yet rated.
    Pros: None.
    Cons: Horrible service, ill-trained employees, rude and lazy managers, poorly run company.

    Summary: My sister & I booked a roundtrip flight from LAX to LIM with a layover in Mexico City. When we got to Mexico City, there apparently was no record of our flight. So, we had to buy new tickets that were incredibly expensive. When we returned ... read more

  • Aeromexico Exhorts Money From Its Customers

    Mar 23, 2011 by
    Not yet rated.
    Pros: Pros are you are given food and beverages (even liquor) while on the plane. 
    Cons: They lie, cheat and steal.   Corrupt airline. 

    Summary: Aeromexico Airlines is the worst airline I have ever flown on.   I recently took my first (and last) roundtrip flight on Aeromexico from San Antonio to Cancun.   I had no problems getting to Cancun but extreme difficulty getting ... read more

  • Items stolen from check-in luggage

    Jul 19, 2010 by
    Not yet rated.
    Pros: Food served on board (except my colleague's omelette was had a green hue.)
    Cons: Theft from checked-in luggage.
    Late departure.

    Summary: I flew AeroMexico from New York (JFK) to Mexico City.  I checked in one piece of luggage.  Upon arrival at Mexico City, I claimed my luggage and went to my hotel.  Upon getting to my hotel, I realized that my luggage had been broken into ... read more

  • Time Traveler's Opionion

    Dec 19, 2009 by
    Not yet rated.
    Pros: Mostly competent pilots and ground crew, clean planes, good seats and acceptable FA service.
    Cons: Don’t miss connections, customer service is a joke, frequent flyer program difficult.

    Summary: I am very focused on planning ahead for business and family trips. I have traveled Aeromexico for ten years and 60 plus flights with flying TIJ-GDL in November of 2009. Over the last 5 years I have flown primarily business class with AM and 24 other ... read more

  • Don't Waste Your Time!!!

    Mar 31, 2009 by
    Rated a Helpful Review
    Pros: They are willing to refund your money.
    Cons: Takes forever to get money refunded.
    Don't tell you they canceled/changed your flight.

    Summary: I wouldn't bother traveling with Aeromexico.  I was sorta unsure about flying with them from the beginning based on other reviews I had read, but they had the cheapest flight so I bought my tickets.  Well as it turns out they canceled my flight ... read more

  • Very pleasant surprise

    Feb 29, 2008 by
    Rated a Very Helpful Review
    Pros: Nice Terminals, good flight, good business service, comfortable business class seats, arrived early
    Cons: IFE limited to 1 main screen movie, Ground Services at JFK are so.... slow

    Summary: Flew Aewromexico from Mexico City (MEX) to New York (JFK) as I have given up on American Airlines punctuality to and from Mexico. Flight was from new Terminal 2. Very light and airy, good air conditioning, new terminal, lack of crowds, interesting shops ... read more

  • Worse Airline I have ever tried

    Dec 4, 2007 by
    Rated a Helpful Review
    Pros: The planes I have taken with them haven't crashed (yet)
    Cons: Excruciatingly bad customer service. Endemic inefficiency gives-you a-feeling that no-one knows anything. Horrible business practices

    Summary: I had a horrible experience with a shared ticket between Aeromexico and American. I flew to Mexico from New York with Aeromexico and my way back was with American. Once in Cancun area, I was stuck in Cozumel (I made a mistake by renting a car in Cancun ... read more

  • A Terrible Experience on AeroMexico

    Jan 5, 2007 by
    Rated a Helpful Review
    Pros: I really can't think of one.
    Cons: Gross, rampant, endemic inefficiency. Poor staff training. Excruciatingly bad customer relations. Terrible business practices.

    Summary: Where do I start? Bumped off the flight on the way from JFK to Cabo (along with several others) as Aeromexico were "oversold". I had to stay overnight in Mexico City and arrived a full 24 hours late in Cabo. That's one full day out of a five day break. ... read more

  • Worst Airline Ever

    Dec 31, 2005 by
    Rated a Helpful Review
    Pros: No rats on planes, just at terminals
    Cons: Don't understand the concept of reservations!

    Summary: I flew Aeromexico on a roundtrip flight from LAX to Morelia in December of 2005. Each of my trips (there and back) had a layover in Mexico City. On my flight there, when I arrived to Mexico City, I was told that my flight had been over-sold and that I ... read more

  • Friendly, and they still serve meals - mostly!

    Jul 4, 2004 by
    Rated a Very Helpful Review
    Pros: On time and has a sense of customer service.
    Cons: It's pretty cramped in there.

    Summary: I've flown a few times on Aeromexico and there's not a whole lot to say as it really isn't all that different from every other airline out there. There is, however, still a sense of customer service at the airline and that's nice. They serve hot ... read more

  • Aeromexico would not honor Expedia tix

    Oct 24, 2003 by
    Rated a Helpful Review
    Pros: Offers air travel.
    Cons: Failed to honor my Expedia tickets.

    Summary: I have flown to Mexico twice a year for the last three years. I had to visit Aeromexico at Puerto Vallarta airport, to see if I could get a change in my flight. The agent was polite, but, explained that my paper ticket would not be honored by ... read more

  • Aeromexico NOT!

    Sep 9, 2003 by
    Rated a Very Helpful Review
    Pros: Clean airplanes
    Cons: Poor attitude and horrendous costumer service.

    Summary: On 08/18/2003, I flew from Ontario to Los Cabos using Aeromexico. The flight going south was uneventful and enjoyable, but what happened in the aftermath of Hurricane Ignacio is another story. On 08/24/2003, I called Aeromexico to ensure that flights we ... read more

  • Take this voucher, just don't expect to use it!

    Dec 4, 2001 by
    Rated a Very Helpful Review
    Pros: Friendly ground staff
    Cons: Refuses to redeem travel vouchers given to overbooked customers.

    Summary: In late of June of 2001, my daughter, daughter-in-law, a friend and I booked a trip to Puerto Vallarta. We converged on LAX from different cities on Saturday morning to share a noon flight to the Mexican city. It was a very busy time and lines were long. ... read more

  • Don't fly Aeromexico if you are a vegetarian.

    Sep 12, 2001 by
    Rated a Helpful Review
    Pros: They are on time sometimes.
    Cons: Don't fly Aeromexico if you are a vegetarian.

    Summary: My husband and I recently flew from Mexico City to San Diego on Aeromexico. Since we do not eat red meat, we always ask for fish or chicken when we travel. Aeromexico does not offer this category when booking a flight, so we chose the "Vegetarian ... read more

  • The Friendly Skies South of the Border!

    Jul 7, 2001 by
    Rated a Very Helpful Review
    Pros: Clean, friendly, good food (sans dessert).
    Cons: The Flan. New York.

    Summary: Intro For our honeymoon, my new wife and I went to Playa del Carman in the Mayan Riviera of Mexico. It was a delightful and adventurous trip full of memories that will last lifetimes, but those are other epinions. In this writing, I am ... read more

  • Takin' a trip to Mexico

    Jul 2, 2001 by
    Rated a Very Helpful Review
    Pros: Easy, Fun, and Good Food
    Cons: The Price of Flying - even though they aren't that bad compared to others.

    Summary: I took a trip to Cancun, Mexico in February of 2001. I was a bit worried about the flight, because US Media makes you think the US is the only place where it is safe. But it's not true. Not only was it not true, but I think it was better then any US ... read more

  • Fly this airline if you're on a suicide mission.

    May 26, 2001 by
    Rated a Helpful Review
    Pros: Can't think of any
    Cons: Overbooking, smashed luggage, horrible food, etc...

    Summary: My first experience with AeroMexico was about ten years ago. My flight to Acapulco was nothing but horrendous! The food made me sick and the flight was the same as an out of control rollercoaster. Making a stop in Mexico city we were never told how ... read more

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