Pros: Comfortable, friendly flights. Cons: Lousy in-flight movies, if you care about that.
This review of Air Jamaica is based on a roundtrip flight from Baltimore Washington International Airport (BWI) to Montego Bay, Jamaica, leaving April 19 and returning April 24. The airplane was an Airbus A321 with six seats in a row in coach class (two ...
Pros: Good crew, food and free champagne in economy Cons: No seat back TVs
I flew with Air Jamaica(JM) to Montego bay airport (Sangster) last year and I wasn't very impressed with the aircraft itself or the way they took on so much luggage! To start off with, the check in staff seemed to allow all the passengers to check in ...
Pros: They'll get you there with your luggage. Cons: You will be late.
Air Jamaica is bankrupt again. It's always been that way as the company is generally poorly managed, but oh well, if you're going to Jamaica or beyond, they're not a bad choice. Air J (as they call it) is generally reasonably priced and they're ...
Pros: Good leg room, good meals, good bar Cons: delays. You will almost certainly be delayed.
I used Air Jamaica to travel to Couples Negril in August 2003. I had previously used Air Tours and will sum up the major differences and problems encountered with Air Jamaica. first of all I can almost guarantee that your flights will be delayed. I h ...
Pros: Great service, FOOD not pretzels, free headsets. Cons: Montego Bay airport, not always on schedule.
I read with interest the reviews for Air Jamaica. I could not believe some of the comments. One even said that they were shocked the pilot had a Jamaican accent! Why? Are Americans the only ones who know how to fly a plane? Ridiculous.
I have flown...
Pros: Direct flights from Boston Cons: Blatant rudeness, extremely disorganized, delays, overbooking
We started planning our second long-awaited trip to the south coast of Jamaica six months in advance. I had bought four Delta tickets through Yahoo! travel. The tickets specifically stated that the flights would be operated by their partner, Air Jamaica....
Pros: Non Stop From Boston, Great Food, Free Beer Wine and Champagne. Cons: Delays, Airplanes Seem to be Falling Apart, Rude Gate Agents, Flight UN-Attendants.
Jamaica is a Paradise...Air Jamaica is another story.
My wife and I recently flew from Boston to Montego Bay for a 5 night holiday in Ocho Rios.
Pros: Nonstop service to Jamaica from major US cities, First Class pampering, In-flight Meals Cons: Airline organization, A310 and older aircraft, ticketing, website and booking, Jamaican airports
My family and I chose to fly Air Jamaica to Jamaica in February of this year. They had the best Firs ...
Pros: Direct flight from Atlanta to Montego Bay Cons: Overbooking, poor customer service, lot's of problems mon...
My wife and I first visited Jamaica on our honeymoon in 1990...stayed at Sandals Royal. We have returned six times since, and the last just turned us off of Jamaica completely....due to Air Jamaica.
Pros: Generally less expensive, lots of places to fly into/outoff Cons: the 3-2-1 theory. The Mobay hub, not really Air J's fault though
For the most part I live in Jamaica; i.e I'm either there, in The Bahamas or in Jamaica's 15th parish, Florida. Most of my flights on Air Jamaica last under an hour & a half. The good news is that they pretty much cover Florida (like I said its not the...
Pros: Newer equipment (except the MD 83s). Generally hassle-free TO Jamaica Cons: Rarely on-time when traveling Northbound. Montego Bay is a nightmare
I have flown Air Jamaica many, many times and have had both good and bad experiences. The good: with the exception of the MD 83s used on the Chicago to Montego Bay run, their aircraft are relatively new and well maintained. I have flown on their...
Pros: Direct flights, good food, efficient service, quick check-in, on-time departure/arrival. Cons: Seriously, this was as good a flight as on any US carrier. I have none.
...but to praise them (apologies to Bill S. for the license). That's right, we just got back from a week at Beaches Sandy Bay (a wonderful destination itself, but for a different review) and flew Air Jamaica round-trip from BWI, and the flight was ...
Pros: SAFETY, free beer, wine, champagne, reggae music on board, Cons: Abysmal on-time performance and bad communication of delays
There is much to love...and to hate...about Air Jamaica. The airline is majority-owned by Gordon "Butch" Stewart of the Sandals/Beaches hotel chain, and say what you will about Mr. Stewart -- he is one smart businessman. Stewart seems well...
Pros: Friendly service, free flight with stay at sandals Cons: hot pocket and movie screens can be hard to see
Last year my husband and I flew on Air Jamaica to Montego Bag (see my article No Pressure, No Problem). Everything in our experience was pretty standard fair for flight. We were a little stunned at first that our captain had a Jamaican accent (hey...
Pros: On time arrival. Newer airplanes. Cons: Very average service and meals.
A couple of weeks ago, my husband and I visited Jamaica for the third time. We are addicted to visiting Sandals resorts, Butch Stewart's all-inclusive, luxury resorts. Normally, we take American Airlines, but since we enjoyed Butch Stewart's resorts so...
Pros: One Flight Attendant was kind of nice
Free Head phones Cons: unexplained delays, broken equipment, delays, rude ticket agents, delays, no room between seats.
My worst flight experience ever in my 30 years of living came this past weekend on the way back from my Honeymoon. It began at the check in counter where only one woman was working a line of over 200 people for about 30 minutes, in that 30 minutes only ...
Pros: Timely check in, Pre-check in process, Food Cons: None that I saw
After reading all of the negative reviews about Air Jamaica, I was very skeptical. My wife and I flew Air Jamaica last week for our honeymoon. We left on Tuesday 11/4 from Baltimore Washington Intl and flew into Montego Bay. We arrived at the ticket co ...
Pros: Non-stop flight from Baltimore. Good inflight food and movie. Cons: Lovebird lounge is not good. Tight fit in seats. Slow response to call for attendant.
I flew Air Jamaica (booked through an Air Jamaica package for air/hotel/transfers, etc.) from BWI on April 23 and returned on April 29, 2002. The flight down was a breeze, even though the cabin room is severely cramped. I was lucky that the person in...
Pros: None. Zip. Squat. Diddly. Cons: Ineptitude, and indifference to changing conditions and customer requests.
We booked a vacation to Curacao through Priceline, and chose to fly Air Jamaica. That, dear reader, was a huge mistake. Firstly, they unilaterally cancelled the return flight two months before the trip, but were able to land us seats on an American ...
Pros: daily non-stop flights to Jamaica, friendly, safe Cons: long lines at ticket counter
Air Jamaica has been my airline of choice for eleven years now for my yearly travels from Atlanta to Montego Bay, Jamaica. I first chose Air Jamaica because they offered daily non-stop flights from ATL-MBJ. I have been using then since. The Jamaican ...
Pros: Nonstop flights, free headphones, newer aircraft Cons: Booking policies, in flight service
My wife and I recently flew Air Jamaica from Chicago to Montego Bay. Our first class flight to Jamaica was a nice change for us, (having never flown first class).
The first sign of trouble was when our breakfast order of pancakes turned into...
Pros: ok food, friendly flight attendants, "safe" Cons: NO LEG ROOM, DELAYS,some JM airport staff need to learn better customer service.
Lets start by saying, i will not fly with them again for some time.
Recently i flew Air Jamaica from Boston to Montego Bay to St. Lucia. Of course we were delayed in Jamaica for 6 hours, no reason actually. The pilot ended up telling us "We are the...
Pros: All frontline staff that I encountered were as helpful as they could be. Cons: Returned me to the wrong city just to save a buck. 5hrs extra travel
It is sadness that I have to be so outraged as to stop and take time out of my life to help other travelers. Un fortunately it appears that Air Jamaica (as per their ground personel) is as of lately cancelling return flights from Jamaica to the U.S. and ...
Pros: Free champagne! Direct flight into MB from BWI. Cons: Flight attendants, customer service on the ground.
My boyfriend, mother, step dad, and I flew with Air Jamaica in Feb 2005. After our experience, and reading the MANY horrible experiences of others (not just on epinions), I doubt I will ever willingly fly with them again. We flew out of BWI into ...
Pros: A modest additional charge for first class upgrade. Cons: Annoying and minor repairs needed in the cabin.
First, I would like to congratulate Air Jamaica for their award-winning service to the Caribbean! I ALWAYS fly Air Jamaica because they have the only non-stop service from Chicago, with an early morning departure from O'Hare. The return service, MBJ to ...
Pros: non-stop from BWI to Montego Bay Cons: Everything else
My wife and I had a fantastic stay in Jamaica, the wonderful food and atmosphere made for a truly memorable experience...but, getting and leaving Jamaica is a nightmare! Our string of bad travel luck started at BWI where our flight into Montego Bay was...
Our flight on Air Jamaica was average. But on an airline, no news is good news. Nothing especially wonderful was noticed, but nothing poor marred our flight either.
The plane did take off about 45 minutes late, but I don't think I...
Pros: Friendly flight crew and good airline food. Cons: none yet
I recently flew Air Jamaica from Fort Lauderdale to Montego Bay. My wife and I have been visiting the island for the past two years usually with American but thought we would try Air Jamaica.
The flight was great. Left Fort Lauderdale right on...
Pros: Not bad in flight Cons: Staff need customer care training and attitude - overbooking!!!
A wedding party of 10 (family) including myself arrived in Jamaica on the 14 Dec 2000, the flight from Heathrow, London to Montego was great. The two weeks we spent in Jamaica was a beautiful experience, but when it was time to depart, everything our...
Pros: Lots of liquor/party type environment Cons: The condition of the plane
I used to cater for an airline catering company a few years ago. I catered for Air Jamaica for almost five years. Air Jamaica would only arrive at our city during the fall and winter months. They always came around midnight and the temperature was...
Pros: got us to our destination in one piece Cons: almost everything
Because of Air Jamaica I lost out on a day of my honeymoon, what is to be the best time of your life. Arriving at JFK only 45 minutes prior to our flight to St. Lucia, our seats had already been given up! It's not like we were 5 minutes late or anything....
Pros: Great Service with a Smile Cons: Not enough of the best entree
I recently rode Air Jamaica on a trip to Jamaica and let me tell you, you will not be disapointed by their service and hospitality. I was afraid when I first boarded the plane because it was playing a tape of reggae music, which I do not like, but...
If I had only flown Air Jamaica TO Montego Bay from Chicago my review would have been more positive. Despite the early morning departure (6:35 AM) and not being a morning person, my flight down deserved little criticism except for the very narrow seats...
Pros: None Cons: Lack of communication. Lack of flight!
This was our honeymoon... Arrived at London Heathrow 4 hours before flight, to be confronted by a long queue of people waiting for check in. 20 minutes later we got to the front of the queue to be told 'go away! These are people from yesterday's ...
Pros: NONE Cons: Worst customer service I have ever seen. No baggage after 3 days home.
This was our first time to Jamaica and I must say that the trip there and home was a nightmare. I will give you a readers digest version of the Air Jamaica mess. On our flight out of Los Angeles the flight was 2 hours late leaving with no apologies. ...
Arrived at the airport in Montego Bay at 2:30 for a 5:10 pm flight. Check in was extremely slow. My seats were different than previously told and my family was not sitting together. Booked 1 year in advance. I asked them to fix the seats so the 4 of ...
Pros: The food on the flight was wonderful. I recommend ordering the fish. Cons: The airport in Kingston, Jamaica lost our luggage, and they didn't seem to care.
Yes the food on the flight was wonderful, but that did not make up for the fact that they airline lost our luggage and did not seem to care. Our flight arrived in Kingston and then onto Negril where myself and about ten others were without luggage....
Pros: You get to Jamaica in one piece Cons: Just read my review
Well what can I say, almost 3 hr delay at heathrow then off to montego bay,no drinks not even water until after the meal which was an hour and a half into the flight, lucky we had water with us to wash down the jerk chicken that had no taste, about half ...
Pros: nothing Cons: worst experience wit an airline in my life.
We flew from LAX to Montego Bay on Air Jamaica and home again. We chose Air Jamaica because they are the only airline we know of that flies direct. Flight there was late- one hour and it was so cramped in coach I could barely move. Flight home, waited 6 ...
Pros: Cheap. Direct from Heathrow (but maybe not on return!). Cons: Incompetent. Doubtful mechanical ability. Rude. Unhelpful.
I chose them because they were cheap and fly direct from London (Heathrow) to MoBay. Outward they weren't even that bad: only two hours late! The return journey was a disgrace. Take-off was aborted due to a warning light in the cockpit and things went ...
Last December 5th my wife and me flew Air Jamaica for the 5th consecutive year from Philadelphia. Our flight was scheduled to depart at 7:30am. At about 6:30am it started to snow. the crew showed up at about 7:40am, at which time we started to board the p ...
Pros: Actually the food wasn't too bad. Cons: Return times seem delayed. another couple due to leave 11-16-07 delayed. We left 11-17 delayed
First problem: AJ left luggage in Chicago. While this might seem a minor problem the real problem was they knew they couldn't handle all the luggage, they had the remainder of the day befores luggage to transport. So they simply left about 24 bags in ...
Air Jamaica ruined our Jamaican holiday as they have done for others. Heathrow to Montego Bay was okay except the drinks ran out half way through the flight. However the return flight was hell!!! We were supposed to leave Montego Bay at 8:30pm for ...
Pros: Air Jamaica has good food Cons: Air Jamaica will ruin your vacation, lie to you, and lose your luggage
My husband and I were thrilled to get the opportunity to travel to Barbados over spring break. Unfortunately, we booked a Delta/Air Jamaica partner flight through expedia.com. We were forced to go through customs at Montego Bay, although Delta agreed ...
Our return flight from our holiday in Jamaica was a nightmare. Forty-five minutes delayed flight time because the crew did not get in from Kingston was just the start. That time was spent on the plane also, by the way! There was no weather problem and no...
I flew Air Jamaica to Montego Bay. The stewardess - in first class - was extremely rude. I found all the employees who worked at the airport counters to also be rude & uninformed. They never seemed to know what was going on. When departing...
The first time I traveled to Jamaica I wanted to fly with a well known airline. I hadn't heard much about Air Jamaica so I asked around. From what I heard, they had a pretty good reputation so I made the reservations. I had an all inclusive package so...
Pros: I'll never have to fly with these people again Cons: I had to fly with them once
4-12-08 Ft. Lauderdale to Montego Bay Jamaica: Plane was over an hour late departing. Ten minutes into flight, we returned to airport - cabin would not pressurize. OK, stuff breaks, good call by Captain and a safe landing. AJ left us in limbo for over an ...
Pros: Free and tasty meal, free champagne in coach Cons: Unscheduled change in flight plan, late arrival/departures, poor service in cabin and ticket line
Despite reading a slew of negative online reviews, I decided to give Air Jamaica a try because the fare was reasonable and the schedule fit like a glove. While it wasn't the worst flight experience I've ever had, it left a poor first impression and ...
What a nightmare! We got to the airport at 2:00 P.M. on a Wednesday. They told us that our flight was delayed 4 hours. Did not give any reason other than the plane we were to fly on was not here. They gave us $500 jamaican dollars for food. Which did not cover our dinner. They kept changing the flight time and after over 10 hours they cancelled the flight. They sent us to a Holiday Inn. It was all-inclusive but definately was not a Sandals. The food was awful and the rooms very standard. We were told the next morning (Thursday) that we would leave the hotel at 2:30. We stood in LONG lines at the airport to get checked in again. Our flight was supposed to be leaving at 5:30 P.M. We did not leave until 7:00. We got to Ohare at 10:00. By the time I got to my home in Wisconsin it was 2:00 A.M. (Friday morning). I will never fly Air Jamaica again. This is regular occurrence with this airline.
Pros: Great service
You get what you pay for Cons: Dirty airplane
They do run out of food items, so good luck.
My husband and I flew first class from LAX to Montego Bay. The departing and return flights were both slightly delayed due to events beyond everyone's control. Had a wonderful experience, both flights were professionally maintained and we have no negative words to say. Food was excellent, drinks were aplenty and service was wonderful.
Sangster International Airport in Montego Bay is very small, and was incredibly crowded ... checking in for non first class flights looked to be 3 hours long ... we were escorted to an Air Jamaica first class line and were checked in under 10 minutes. We were also allowed to wait in the first class lounge (free drinks/snacks) until our plane boarded.
It costs more, but we certainly felt that we were taken care of in a manner that was well worth the extra money.
Air Jamaica is fine man!!! by unclebarry ,Dec 05 '03
Pros: Real food, complimentary champagne, friendly staff, on time 3 out of 4 legs. Cons: Slightly old seats, video system didn't work on one long leg.
Are you kidding me? We were a little skeptical after reading some of these reviews. We've flown too much and have hundreds of thousands of frequent flier miles and Air Jamaica is FINE. We flew them for the first time and 3 out of four connections were on time, the staff was as friendly as any and more so than some stuck up USA airlines. We had real food and complimentary champagne. We would certainly fly Air Jamaica again without hesitation. A fine experience. Do it.
Never again will I fly on an airline this bad. The flight out was okay, in a nice new looking aircraft, except the entertainment system that they advertise was not working. The food was of decent quality (it was pancakes for me, instead of fish, or whatever the other option was). The flight back was HORRIBLE. My chair back had a pole coming out of it into my back (and when we asked for a blanket to put behind it, it took almost 1.5 hours). There was no choice for food on the return flight, only a chicken salad. We ordered a kids meal and a fat free meal. We are still waiting for a kids meal (I plan on writing a letter to them making them send me the kids meal via fedex.) The only reason why they deserve a rating higher than 1 star is because they got me to my location. I will only fly this airline if forced to.
Pros: Free booze and free headsets for movies Cons: Delays, bad food, cramped planes, unknowledgeable management
Ok. Where do I begin. First leg of the flight...flight an hour late. Second leg of the flight....they change all our seating arrangements. A group of 12 people was scattered around the plane. I personally suffer from panic attacks during take-offs and landings and was furious not to have my companion next to me for support. Not to mention the place was creaking and cracking big time. I thought it was going to break apart.
Return trip home...first leg...plane late...yet again....and because we were in the back of the plane...there was absolutely no room left for our carry ons. Had stupid people putting soft duffle bags and purses up on top when they should be under the seat. Last leg home...still late.
Overall...the planes are small and cramped, the food was way more worse then usual, they don't seem to know how to run things. I won't be flying this airline again. The free booze isn't worth it.
Not unlike most other airlines by pelagic ,Mar 29 '04
Pros: New aircraft, decent food, convenient schedule, price, on-time or close to it. Cons: Packed flights. "Cattle call" boarding at MBJ. Slow check-in
I just returned from a roundtrip from Boston to Grenada involving plane changes in Montego Bay both ways. This was at the absolute height of spring break travel. Having read the reviews here I was prepared to face a nightmare. Instead, I found a pretty typical air travel experience and would not hesitate to use Air Jamaica again.
The flights operated on time or close to it. (our return to Boston was 45 minutes late... not bad for a long international flight in my book). The service was polite. Check-in was somewhat inefficient compared to, say, the Delta Shuttle, although it beats the pants off of other Caribbean carriers.
Only real complaints: A 30 minute stop in Bardados turned into a 60 minute stop with no explanation. At MBJ, they boarded a *completely full* A321 en masse, all rows all seats in a mad free-for-all, which probably delayed us 30 minutes for absoultely no reason other than disorganization by the ground staff.
Pros: Safety first regardless, food on even short-haul flights. Cons: a few staff who seem tired of the routine.
Flown Air J many, many times over the years to many of it's destinations. Last trip was last month Kingston/Fort Lauderdale - no problems of any kind. The airline is not perfect of course, there have been a few flight attendants whose attitude I did'nt care for but the vast majority are very good. This airline is subject to the same problems that at times afflict any airline - it has never been my personal experience that a lengthy delay went unexplained - when it does happen that is of course inexcusable. I pay attention to flying skills and the pilots are among the best - period. Bottom line - an airline does'nt win World Travel Awards six years running for no reason.
Pros: beautiful planes and wonderful meals.its just great. Cons: fly to more european and south american cities and fly to trinidad.bwia sucks man.
i travelled on air jamaica in december 0f 2003 and man was that airline wonderful.i have never experienced such an immaculate service by any other major airline.i now say thay all the other airlines in the world are mediocre compared air jamaica.the flight attendants were beautiful reflecting jamaica's cultral and racial diversity and the overall flight was smooth and hassle free.the aircrafts are state-of-the-art and are so beautiful,inside and out.i almost cried before leaving the plane,the food was so good,i am at a loss for words.the jamaicans are so well manered and curteous, not to mention so god dawm funny.this has made air jamaica and jamaica a permanent feature on my vacation itenary.people this airline is a 5 star ***** luxury giant.even the economy class is first class compared to other international airlines.keep up the great work air jamaica,u r the best airline i have ever flown on.
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