Copa Panama

16 ratings (16 Epinions reviews)
Epinions Product Rating: OK
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    Highest Rated Consumer Review by the Community

  • Great Service Throughout Central America and a Young Fleet

    Jan 24, 2000 by mrkstvns is a Top Reviewer on Epinions in Hotels & Travel
    Rated a Very Helpful Review
    Pros: Lots of routes in central america, tons of new planes
    Cons: Who the heck connects in ORLANDO??!!

    Summary: Copa Airlines is a Panamian-based carrier with a lot of clean, new planes, a modern look and feel, an excellent central hub at Panama City's Tocumen International Airport, and a good network of coverage throughout the Americas. Copa has frequent flights ... read more

  • COPA - ("The Bait and Switch Airline").

    Feb 24, 2011 by
    Not yet rated.
    Pros: Can't think of any Pros! Except it offers nonstop flight to Panama from DC
    Cons: Only 1 flight to Panama per day. Worthless

    Summary: Horrible experience with the 800FLYCOPA staff and ticket counter staff. This airline is for Spanish speaking people and if you cannot speak Spanish, I suggest you travel a US airline. The staff talk over you, they do not listen, are rude, and will not ... read more

  • Not a good airline!

    Sep 6, 2007 by
    Rated a Very Helpful Review
    Pros: Got there eventually with luggage.
    Cons: Slow, disorganized.

    Summary: Flew from SFO to Panama and return in early August. Bought the ticket through United at a good price. The problems started at the United counter at SFO where the curbside check-in people told me I needed to see a human agent to check in for an ... read more

  • unsafe with medical emergencies, poor luggage handling

    Sep 4, 2007 by
    Rated a Very Helpful Review
    Pros: -on-time departures
    Cons: -unsafe handling of medical emergencies -delayed luggage -items stolen from luggage -unresponsive customer service

    Summary: This review comments on the following issues with Copa Airlines: 1. Copa Airlines unsafe handling medical emergencies by on-board staff 2. Copa Airlines luggage delay and items stolen from bags 3. Lack of response to these issues by Copa Airlines ... read more

  • Great experience on Copa Airlines

    Aug 26, 2007 by
    Rated a Very Helpful Review
    Pros: Excellent on-board service, low fares, comfortable planes.
    Cons: No web based check in under certain conditions. Make sure you ask.

    Summary: Last August my wife and I flew COPA Air to Lima, Peru, from Miami with an American Airlines connection from Denver. What hooked us was the initial price of the return ticket, more than $100.00 less than it's closest competitor. What will keep us going ... read more

  • Great service

    Jan 20, 2007 by
    Rated a Helpful Review
    Pros: Great service, will fly again
    Cons: very Poor stressful check in,baggage limitations

    Summary: I traveled with my wife and 2 small children and had nothing but excellent service on all four flights (LAX-GRU return) blankets and pillows were handed out before we departed and if you wanted more there was no problem getting them(not like air ... read more

  • Continental's little brother

    Jan 12, 2006 by
    Rated a Very Helpful Review
    Pros: Good service, OnePass miles and upgrades, new planes
    Cons: Limited routes to US, expensive on select routes

    Summary: Back in the 80s and 90s, Copa had a very poor reputation. Service was terrible, the planes were ugly and the schedule was inconvenient. All that changed about six years ago when Continental bought into the company. A considerable upgrade was made in its ... read more

  • Lost luggage experience

    Sep 14, 2002 by
    Rated a Very Helpful Review
    Pros: Cannot recall any
    Cons: Bad customer service and attitude

    Summary: I went to Panama for a field course in July. I had to take a flight from Vancouver to LA (Northwest Airline), then from LA to Panama (Copa). I had to wait for 45 minutes before I can check-in at the Copa counter, although there was only about 7 people ... read more

  • COPA - Best customer service ever!

    Oct 18, 2000 by
    Rated a Very Helpful Review
    Pros: Best service in the air!
    Cons: Flights are always full and space not always available

    Summary: As a frequent visitor to Central and South America, I have had the pleasure to take COPA on five round trips. The service on this airlines is no less than AWESOME!! They have never heard of the concept of "bag lunches". You get a ... read more

  • Copa 210, UIO-PTY, Business Class

    May 28, 2000 by
    Rated a Very Helpful Review
    Pros: Cheap business class fares
    Cons: Mediocre service

    Summary: I handed the agent my ticket, passport, and LatinPass card upon check-in. She promptly advised me that Copa does not participate in the LatinPass program. She just smiled when I informed her that LatinPass is promoting Copa's Orlando service in their ... read more

  • COPA has great fares and good service

    May 2, 2000 by
    Rated a Very Helpful Review
    Pros: great rates, good service,
    Cons: not many

    Summary: I've had the occasion to fly Copa Airlines twice over the years, most recently several months ago. The first time I flew Copa from Miami to Panama City. The flight was uneventful-just the way I like it- and the service was solid. The flight was ... read more

  • Nightmare is an understatement!

    Mar 13, 2000 by
    Rated a Very Helpful Review
    Pros: Absolutely none.
    Cons: Every aspect of our flight.

    Summary: I don´t know what the owners of this airline are thinking, but I firmly believe that they have developed a customer service policy from former New York City cab drivers! They definitely have an 'Up your´s pal, we´ve already got your money' attitude. ... read more

  • Express Customer Reviews

  • Great Service, excellent treatment and food

    Jul 8, 2009 by
    Rated Show
    Pros: Good service, food, cheaper ticket and always on time.
    Cons: Just speak 2 language, english and spanish.

    Summary: I travel with Copa Airlines since I was a little girl, short and long flights and always had good experiences.My last flight was to Trinidad & Tobago, was excellent service, delicious food and cheaper ... read more

  • Worst check in service and double/tripple booked flight

    Apr 27, 2009 by
    Rated Show
    Pros: None
    Cons: Overbooked flight
    Unprofessional and rude staff
    Incompetent staff

    Summary: JFK - PTY After waiting at the check in counter for 40 mins we were finally told there was an "error in the computer" and our reservations were cancelled. That lead to another 20 mins wait until the boarding passes were printed out, to find out that ... read more


    Sep 13, 2008 by
    Rated Show
    Pros: good prices
    Cons: INFANTS should not cost ~80% of original ticket price!

    Summary: I purchased a ticket via COPA website for me and my wife for a roundtrip. As usual, and as it happens with other good airlines, we thought (silly us) that we just needed to call and give the airline representative the name of our 9 month old. However, we ... read more

  • delays, lost baggage, no one answers the phone

    Jan 5, 2008 by
    Rated Show
    Pros: cheap
    Cons: lost baggage, unresponsive, screwy baggage limitations....

    Summary: my girlfriend just took copa to colombia from miami. 1 of her bags did not arrive and Copa said that she would have to return to the airport to get it, IF is did arrive 8-]. Well a week has past, no bag. After many calls that were not answered she got ... read more

Showing 1-16 of 16 reviews