Review by wallisa
December, 05 2013
Pros: The flight was smooth, the pilots were nice and they service good locations.
Cons: You know how Nordstrom has great customer service? Yeah. It's the opposite of that.
Review by madbluejay
August, 06 2013
Pros: Cabin personnel was pleasant and busy with a full cabin on each travel leg.
Cons: Crowded seats. Multiple hour long delays.
Review by awagner23
May, 01 2013
Pros: There really aren't any pros except that I'm glad they offer service where I live.
Cons: The planes are old and the prices are terrible.
Review by bs_over-n-over
March, 13 2013
Pros: Absolutely NONE!
Cons: Customer service has no sympathy or support of bereavement!
Review by josephstewart
August, 05 2012
Pros: Better than being poked in the eye with a sharp stick, but not by much.
Cons: Worst service ever.
Review by alfieboygone
July, 19 2012
Cons: All of the above
Review by tarapissed
May, 26 2012
Cons: Thieving employees!!
Review by loneakgypsy
May, 05 2012
Pros: Clean and very comfortable. Always arrives on time.
Cons: The staff tends to get tired and crabby on longer flights.
Review by jenelli001
December, 01 2011
Pros: NONE!!! ZERO RECOMMENDATION!
Cons: Over all, staffing is ill trained and customer service is a nightmare!
Review by alexboculon
July, 22 2011
Pros: Flies to Alaska.
Cons: Everything that's wrong with the airline industry is exemplified here.
Review by w3stfield
November, 16 2010
Pros: There aint none !!!
Cons: Dirty planes , disinterested flight crew , delays .
Review by travelplus
June, 22 2010
Pros: Easy booking, baggage check. First Class is really First Class with their Premium Boardrooms(:
Cons: They need to fly to Europe(:
Review by katnseattle
June, 17 2010
Pros: Great bang for the buck and good customer service.
Cons: Really can't think of any.
Review by fudge23
June, 04 2010
Pros: Direct Flight from LAX to Washington DC
Cons: A hassle if you book your ticket with a partner airline.
Review by jwanglim
May, 23 2010
Pros: None at this time
Cons: unreliable and poor customer service
Review by scr050
January, 13 2010
Pros: FINALLY speaking to a supervisor on the National level she was polite and helpful.
Cons: Everyone makes mistakes, the problem here was how they got compounded again and again.
Review by pj_paradox
January, 05 2010
Pros: Comfortable seats. Easy web access. Customer service counter passable.
Cons: RUDE employees beyond customer service counter. Most flights are late. Crooked employees
Review by toomuchtravel
January, 01 2010
Cons: Aging planes
Very rude gate agents
Review by evil_girl70
December, 19 2009
Cons: $75 hidden fee for a 12 year old to fly with older brother. Treated BADLY!
Review by cocktailparty
August, 17 2009
Pros: Great customer service
Cons: nothing so far.
Review by stfal20
May, 26 2009
Pros: Not too delayed.
Cons: Worst customer service I have ever experienced with an airline.