Alaska Airlines

Pros: NONE
Cons: $75 hidden fee for a 12 year old to fly with older brother. Treated BADLY!

I was not only treated very badly by a customer service agent, when I asked her who her supervisor was, the supervisor looked up and actually started yelling at me! He shouted "What did I do?" and then "why don't you get a refund for your tickets and fly ...

Pros: none
Cons: Inexperienced. Slow. Inability to get the job done.

Hello, This is absolutely a true story. I booked Alaska Airlines for my honeymoon from Seattle to New Zealand. For some reason, I had my last name printed incorrectly on by boarding pass. I was traveling with my wife and I presented my identification ...

Pros: Stellar customer service.
Cons: None

Alaska Airlines must have the best customer service people in the industry! I was flying across the country with my mom, my 2-year old, my infant daughter and my dog when we were stranded in Portland by American Airlines and Northwest Airlines after ...

Pros: Good prices, on time and nice customer service.
Cons: Online system wouldn't update with the phone agent changes.

I recently flew Alaska Airlines for the first time from Long Beach, CA to Seattle, WA. This was somewhat of a last minute trip booked with about 3-4 weeks notice. It was booked online and chosen because it was the least expensive and the only flight I ...

Pros: good prices, good service
Cons: none

I've flown Alaska on several recent trips. I will use them again and again as long as the prices stay reasonable. I have an Alaska frequent flyer account and will use them as long as prices are comparable to others. In the last couple of years, Alaska ...

Pros: Professional and courteous personnel.
Cons: Frequent delays due to mechanical problems with their aircraft.

I had not intended to again fly Alaska Airlines after my previous disappointing experiences due to delays because of mechanical problems with their aircraft. However my wife had, unbeknown to me, booked another flight from Sacramento to Seattle on ...

Pros: Value, seating, website, many non-stop flights
Cons: Aircraft, cancellation policy

You would think that Northwest Airlines would be covering the vast area and market of Pacific Northwest but in reality, it is Alaska Airlines that covers extensively Seattle, Portland, OR and Vancouver, BC with great service and frequent flights. ...

Pros: practicaly a monopoly on flight into Seattle
Cons: greedy, bad customer service, no compassion

I just recently purchased flights for 7 family members flying from LA to Seattle roundtrip. Upon review of the itinerary, I notice that my uncle's name is in the wrong order. (For instance, last name first, then first and middle name, instead of first, ...

Pros: Usually a friendly flight crew, better than average food
Cons: Delays, was racially discriminated against and kicked off a flight.

The beginning of our story goes something like this... Our heroine is on a business trip to Seattle, a place she has begun visiting often because of a project she's working on. Alaska's flights between Los Angeles and Seattle are almost always ...

Pros: None I can think of
Cons: Would never fly this airline again

My family of 5 was returning from Mexico and had a connecting flight in Seattle to our home in Portland, Oregon. We were a little late arriving in Seattle but made it to the gate 20 minutes before departure time, only to be told that Alaska had given ...

Pros: New 737s are nice and clean, decent flight attendants.
Cons: DISGUSTING old MD80 planes, dismal service from employees at LAX,

I will begin by saying that I have absolutely no expectations for customer service from airlines. As a 28 year veteran Captain for a major US carrier, I spend a huge amount of time in airports witnessing the borderline abuse that agents of my own ...

Pros: NONE--- Please reconsider flying with them
Cons: SERVICE, FOLLOW THROUGH, LOST LUGGAGE, CANCELLED RESERVATION BY THE CHECK IN AGENT.

Christmas 2006, my husband and I were flying to Chicago from Oakland for the holidays. The check in agent cancelled our reservation because she said our flight is delayed and we wont make the connection. Then she found out she was wrong and couldn't ...

Pros: Good prices, leather seats.
Cons: On-time performance, surly unattentive cabin crew (on this one flight). No inflight entertainment.

Before I start..this isn't one of those "I was only 5 minutes late, why didn't they board me??" or "There was dirt on the plane" reviews..man, those are annoying.. OK..Alaska decided to depart our flight almost an HOUR early ( sched departure 2010, ...

Pros: The staff smile and give many excuses as to why we are not going anywhere.
Cons: Incompetent, late and mechanical problems.

There is not enough room here to explain the horrible experiences I have had with Alaska Airlines. I highly recommend you NEVER fly with them. They were originally a premier airline but have contracted out many of their services and I have had 100% ...

Pros: Newer Fleet, Great Meal Service, and small town feeling.
Cons: 1. Limited Route structure 2. Limited time schedule to the smaller towns

If you are flying to Alaska, flying Alaska Airlines is the way to go. Their terminals and lounges throughout Southeast Alaska emit a rustic yet luxurious feel. Juneau: Alaska Airlines is the only major airline to fly into the 3rd largest city in ...