Alaska Airlines

Pros: Expanding route network, lots of mileage partners, friendly staff, fast check-in
Cons: they're cracking down on freeloaders in First Class

Living in Portland, I primarily fly Alaska Airlines simply because they are dominant carrier for West Coast travel. Thankfully, Alaska ranks as one of the more customer-friendly airlines out there.

Check-in: Alaska Airlines allows you...

Pros: Excellent Customer Service in all areas.
Cons: No meals in flight.

Horizon Air is in partners with Alaska Airlines and they are one of the primary Airlines that fly from our local airport. I fly frequently from Idaho Falls Idaho to Seattle and book my travel with Horizon Air. My most recent trip was January 21-24, 2000....

Pros: Prompt service, lots of leg room, friendly staff, good food
Cons: Lots of air pockets when landing - very painful

Recently, I took a trip to Pittsburgh for a Long Range Planning meeting, and my fraternity was paying for part of my flight. They booked part of my flight via Alaska Airlines and my connecting flight with US Airways, which I will review at...

Pros: service on the ground/in the air
Cons: long waits on phone, on-time

Alaska has always had a reputation as being one of, if not the finest air carrier in the US. Recently I have flown them several times to see if there is any validity to that claim. Now, I think the best way to rate an airline is compared to the...

Pros: Excellent e-check in and bonus miles! No lines!
Cons: I would like to see some kind of in flight entertainment in the near future.

The first step to enjoying your Alaska Airlines trip is to sign up for the mileage plan. Don't call over the phone, Alaska gives all sorts of bonus miles just for doing things online. And while your at it, book your trip on their website and you're all...

Pros: courteous employees!!! great customer service!
Cons: not always on time, but who is???

Some years back, for our 21st birthday, my twin sister and I flew to Las Vegas (before I moved here) to celebrate. We flew down on a Reno Air flight, had a HORRIBLE time in Las Vegas, and went to the airport for our return flight four days later. The...

Pros: excellent service, punctuality
Cons: no movies on most flights

Recently, I flew with Alaska for the first time in 9 years. At the time of my last flight, they were still a small airline with a stellar reputation. Since then, they've grown quite a bit, and have adjusted their fares in order to compete with the low...

Pros: Convenient for destinations to which I usually fly.
Cons: Declining service; suspect safety.

If I could go back in time and be writing this review around, say 1992 or 1993, this would be a 5-star, glowing review. Unfortunately for Alaska Airlines, it's now 2001 and this is a 3-star, highly mixed review.

Back in the early '90s, Alaska...

Pros: Cheap, efficient, tell you when you can use your laptop, decent food, usually on time
Cons: Cowboy pilots, no televisions

My life for the last three months: on Monday morning, get up at 5:00AM, rush to the airport, convince US Customs that I really am a Systems Analyst (and not a nasty programmer), and catch an Alaska Airlines flight to San Francisco. On these cheery...

Pros: The first class perks never stop
Cons: Where the hell is Wenatchee, Washington?

I am a transcontinental commuter. I live in rural North Central Washington State but my employer is in Pennsylvania. Every two or three weeks I drive 120 miles to a windswept plateau above Wenatchee, Washington and take Horizon Air to Seattle. A week or...

Pros: good service, easy check in, great website
Cons: none

Ok - I know the freshest thing in everyone's mind concerning Alaska Airlines is that famous crash a few months ago. I feel compelled to offer up a glowing review, because all airlines have a crash once in awhile, and Alaska is still the best airline I...

Pros: Bargain Rates, Fast Moving Check In Lines, Great Customer Service
Cons: Flight Delays

Alaska Airlines is one of the more innovative airlines I have yet to travel with. They have invested in new ticketing technology that allows their check-in lines to move quickly. The first time one uses the Instant Travel ticketing booth, it may be...

Pros: Excellent Customer Service, great deals, friendly and helpful
Cons: Flights known to be delayed at times during the busy times.

With my wife working for the Airport here in the Seattle area, she and I have had the pleasure to get to know more about some of the Airlines in general, and which ones are worth looking at. We have even had the chance to examine first hand, the...

Pros: Everything! Amazing service, clear communication, cutting edge technology
Cons: They don't fly everywhere

I've been a loyal Alaska Airlines flyer since I can't even remember. As a Seattle native and proud Boeing baby, I think I joined their frequent flyer program while I was in high school.

The service has always been of the highest...

Pros: Great Service
Cons: They don't fly everywhere

I think the thing I like most about Alaska Air is the service- Overall, they seem to have good service dialed in more than the other airlines. I suppose because they haven't become a behemoth yet. It might just be me, but the food seems better too....