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by dreamcatcher39 , Apr 27 '00
Pros: Lots of flights
Cons: Customer service could be greatly improved
When my mother-in-law passed away. My husband flew to Illinois to handle the memorial, because I was not allowed to fly that far in my condition. He was bringing her body back to LA, where she wanted to be buried, and my doctor said that they would...
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by KylaPrkns , Jan 26 '00
Pros: All over GREAT service
Cons: n/a
One way to go and thats Alaska Airlines all the way! Nice surroundings, friendly staff. I flew on Alaska Airlines from Fairbanks Alaska to Portland Oregon. It was one of my best flights! At that time I had my 13mo old son with me. The crew made me...
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by vrmejx01 , Feb 17 '03
Pros: Great fare, Great service, Best website in industry
Cons: Flight Delays, Luggage handling can be improved, Coach Class meals can be better
I used to hate flying Alaska when I lived in Vancouver, Canada. I am a frequent traveler between Vancouver & San Diego, and there used to be quite a few choices for this route. Alaska Airlines was not that efficient in handling checked luggage. My...
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by cha2568636 , Nov 02 '03
Pros: Superior check in, friendly service, code share partners
Cons: Legroom the same as other airlines, nothing comfort-wise that sets them apart from the pack
Wow... My new job allows me to travel a fair amount, and the company organizes the travel for me. Most often we go on Delta and Alaska/Horizon. I had never flown Alaska before, but was immediately impressed upon arriving at the airport. The automat ...
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by socalsurfer , Aug 07 '02
Pros: Good In-Flight Service, Northwest Airlines alliance, efficient and clean.
Cons: narrow aisles, and narrow seats
I fly frequently between Orange County and Oakland (San Francisco area). Typically I fly Alaska and Southwest Airlines. Actually, they are my only non-stop choice. This review pertains to several of the flights I've taken over a long span of time (about...
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by nwadc10 , Mar 01 '06
Pros: leather seats, friendly crew, baggage, ground staff
Cons: delays, boarding, does not follow through w/ commiments
I flew Alaska Airlines on February 18th, February 26, and 27. My review is based on three flights that I have taken with them. So here it goes..... I was travelling to Fairbanks, Alaska for arctic research and we had to fly Northwest to Anchorage and ...
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by bamboo242 , Jun 02 '05
Pros: Supposed direct flight between Palm Springs and Vancouver.
Cons: They canceled the flight and didn't tell us.
Just two hours before departure, their automated telephone system fully confirmed our flight and seats, yet flight had been canceled for hours. I checked the flight status during the day to see if it would be leaving on time - it's a turnaround flight ...
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by bendixr , Sep 01 '03
Pros: Based in SEA
Cons: everything
First off, here is my brain dump from my latest trauma at Alaska 8/27/03 Arrived at the ticket ...
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by sliznyak2 , Dec 07 '07
Pros: Value, seating, website, many non-stop flights
Cons: Aircraft, cancellation policy
You would think that Northwest Airlines would be covering the vast area and market of Pacific Northwest but in reality, it is Alaska Airlines that covers extensively Seattle, Portland, OR and Vancouver, BC with great service and frequent flights. ...
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by michu_c , Jul 28 '07
Pros: Usually a friendly flight crew, better than average food
Cons: Delays, was racially discriminated against and kicked off a flight.
The beginning of our story goes something like this... Our heroine is on a business trip to Seattle, a place she has begun visiting often because of a project she's working on. Alaska's flights between Los Angeles and Seattle are almost always ...
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by dhogan , Dec 31 '02
Pros: Cheap fares; Great destinations; Friendly, helpful airport staff; awesome online customer service
Cons: Flights typically overbooked
Well, here is my story :)
I flew Alaska Airlines for the first time on vacation from Orange County, CA to Seattle, WA from 12/25/02-12/29/02. The outbound flight was a basic coach seat on a fairly roomy Boeing aircraft--being that I am 6'2"...
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by catterz , May 23 '05
Pros: well, the flight that actually took off didn't crash
Cons: abominable delays, appalling customer service, and they don't hesitate to lie to you
1. Flight departing at 5:45p was delayed until 7:12p because the incoming flight was late. Annoying, but not inconceivable. 2. Flight further delayed until 8:30p. Even more annoying, but not shocking. At this point I called my ride and told her not to ...
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by solbucket , Mar 21 '02
Pros: Great Prices
Cons: To many to list
I was supposed to be leaving Pasco, WA at 11:15 on Sunday, January 20, 2002. I boarded the aircraft approximately 20 minutes late. Upon boarding, I was conversing with the flight attendant. She apologized for being a little out of it - she stated they...
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by derekjm , Mar 26 '07
Pros: Good prices, leather seats.
Cons: On-time performance, surly unattentive cabin crew (on this one flight). No inflight entertainment.
Before I start..this isn't one of those "I was only 5 minutes late, why didn't they board me??" or "There was dirt on the plane" reviews..man, those are annoying.. OK..Alaska decided to depart our flight almost an HOUR early ( sched departure 2010, ...
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by bigsmokah , Aug 20 '00
Pros: Best airfare for my trip.
Cons: Questionable Saftey Procedures
When I flew down to Mexico this month I chose Alaska Airlines only because they had the cheapest airfare. I went down to Cabo San Lucas with the intention of gathering information to write reviews. Some of the information I obtained may be rather...
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