Alaska Airlines

Pros: leather seats, comfortable, starbucks coffee
Cons: none

Horizon Airlines, there is nothing bad I can say about them. They have comfortable leather seats that recline more than normal ones do. They serve Starbucks coffee and give you a choice of newspapers to read.
I have a infant son and one time while...

Pros: flight service good
Cons: Customer service abominable

I have found that contacting any LIVE human on Alaska to be next to impossible.
I am planning my honeymoon in August, and had filed an on-line award request for our dream trip to Europe over a month ago. I received an automatic e-mail stating they...

Pros: excellent service, on-time
Cons: none!

I recently flew Alaska Airlines between Seattle and Portland, as well as round-trip between Los Angeles and Seattle. Overall, I was pleased with my experience.

I checked in for my Seattle to Portland leg at an ATM-style machine. It asked me...

Pros: Simple fast service, good helpful attendants, sofetest landing ever
Cons: A hole in the Airplane,

I went to Alaska last summer, and we took a flight from Anchorage to somewhere down south. On the outside the plane look wonderful, it was well kept up and it was nice. Untill we started boarding when we got on the plane, the first 6 seats didn't look...

Pros: Excellent agent service; great website; excellent mileage plan, MVP perks, and discount flights
Cons: Nothing major within this category

I've lived in Oregon nearly all of my life, and have travelled to California, Washington, Idaho and Cabo San Lucas, Mexico for business and pleasure. Almost all of these trips used Alaska Airlines, the primary carrier for my region.

I find...

Pros: Great Service, Food, Planes etc.
Cons: None!

As a business person I fly often. And when possible, I fly with Alaska Airlines. The people are friendly, and are very customer service oriented. My most recent flight was from Seattle (SEA) to Washington D.C. via Dulles International Airport (IAD)....

Pros: They were willing to compensate for the mistake they made.
Cons: They didn't bother to check to see if the special meal belonged to anyone before giving it away.

As a vegetarian, I of course make special requests for my meal. I have been on several Alaska Airlines flights and I have never had a problem until a flight in March of 1999. I often call airlines before my flights to make sure my "special"...

Pros: above average service all-around, convenient schedules
Cons: waits on phone lines

Alaska Airlines has a long track record of excellent customer service, and most of my experiences with this airline have been trouble-free, and even enjoyable. I also believe that this is one of the safest airlines operating in the US. And in case your...

Pros: Friendly. Accommodating.
Cons: Flight routes mainly west coast with limited eastern penetration.

When was the last time you got REAL silverware with your breakfast on an airplane? As a former employee, I was able to fly knowing how things should be and then to evaluate things as they are.

I got to see the flight training manuals (well,...

Pros: Great service
Cons: None

I believe that Alaskan Airlines is the best airlines there is. I use Alaska to fly my boss to and from Boise,ID. He is a very picky man and I have heard nothing but great things from him as well. The flights are very frequent to a lot of areas and...

Pros: Great service on the ground and in the air
Cons: None to mention

I have had the opportunity to fly with Alaska Airlines for a couple of years now, and I must say they are a great service for West Coast travel. They are one of the few airlines that really keeps on schedule. As with all things, delays are a fact of air...

Pros: usually a good airline
Cons: An employee screws up, I'm inconvenienced, and they defend her actions.

I have lodged a complaint with Horizon Air for the following activities that took place on August 31, 2005 at the Seattle Airport: I was traveling from Bismarck ND to Victoria BC. My itinerary was as follows: a. Bismarck to Denver, flight 6672, United ...

Pros: Very Helpful
Cons: none

There has been a lot of different situation that have gone down on Alaska Air but if you look at all the other companies,there as been the same good or bad. I have flew Alaska Airlines many many times and I have Never...

Pros: on time and comfortable
Cons: none

On Time. Alaska Air Lines leaves and arrives on time. This is very important for air travel. They have many flights each day and many are non stop.
E ticketing was nice too. This eliminates making stops at two or three desks before...

Pros: On time, decent treatment, no hassles
Cons: Equipment perhaps a little threadbare

On a recent business/pleasure trip I had to take six different Alaska AL flights: LA-Seattle, Seattle-Juneau, and Juneau-Wrangell --- and return.

I am overjoyed to be able to report that each and every flight was either on time or even a few...