America West

Pros: cheap fares on occasion
Cons: late late late. not very friendly staff

We have flown with America West 3 different times. We were living in San Diego, and they had frequent flights to Portland, OR and cheap flights to Vegas. I flew to Vegas for $75 round trip. But it wasn't worth it. Of 3 roundtrip flights, 2 of them ...

Pros: America West keeps the profit of $268.25 and provides no service.
Cons: Lack of empathy in customer service. Robotic in speech given about expiration policy. No resolution.

On February 18, 2005 I purchased airfare to attend a wedding in Puerto Vallarta in the amount of $268.25. I was unable to attend due to a my father having a heart attack and was not able to use the America West ticket I purchased for that particular ...

Pros: They didn't bludgeon us with any blunt objects.
Cons: Oh, where do I start?

In 2006, the redhead and I were passengers on AmericaWest Flight 163, from San Jose, CA, to Las Vegas, NV. About fifteen minutes before we were supposed to land, the redhead got up from her seat to use the lavatory. She went to the facilities at the ...

Pros: Price
Cons: Lack of integration of customer service between U.S. Airways & America West

A late June 2006 flight from Seattle to Washington DC was uneventful as far as online reservations (through Orbitz), check-in and the flight itself. As is typical when flying coach today, on-board amenities (meals, pillows, knee-room) are virtually ...

Pros: Direct flight to Hawaii, Hub in Phoenix
Cons: Ageing aircraft, Poor Ventilation, Bad Baggage Handlers

My wife and I took a trip to Hawaii to celebrate our honeymoon that we did not have seven years prior. I booked a trip through an online travel agency and was given the choice of other airline, but I chose America West/US Air as it is our “hometown ...

Pros: -Nice staff -Understanding staff -Nice jets
Cons: -Only peanuts -One cup of soda only

An experience I had last summer was taking a business trip with my father to Baltimore, Maryland. The whole trip was great except for the getting there part. As our America West jet took of from Tucson, AZ I felt I could relax. The seats even in the ...

Pros: None
Cons: No customer service

I think this must be the worst airline ever. In September 2005 I wanted to book a vacations package with America west vacations to Aspen, Colorado. However, America west vacations do not offer a package deal to aspen Colorado so I only booked my flight ...

Pros: Cheap flights
Cons: Bad mileage program practices, Phoenix stop required on long flights

This airline started out being pretty good, but that was many years ago. The only thing they have going for them is that they often have a cheaper price than other airlines, although the gap has been closing. The seating in coach is uncomfortable. ...

Pros: low fare, decent customer service, flights stick to schedule
Cons: pack light or don't pack at all; expect to be on an overbooked flight

Last month I traveled to Phoenix for a long weekend. It provided me the opportunity to escape the unusually wet weather we were having in California as well as allow me to catch the final days of baseball’s Spring Training. I have a friend who lives in ...

Pros: Cheap prices.
Cons: Cheaper schedulers with no regard for passengers.

I flew from John Wayne (SNA, Orange County, California) to Las Vegas on AW due to price - a bit cheaper than Southwest. What I didn't realize beforehand was the way this airline does business. It appears the oft-mentioned 'delays' passengers experience ...

Pros: Clean airplane, decent in-flight service.
Cons: Ridiculous overbooking, lousy customer service, cheap compensation.

Sometimes you try something new, sometimes you pay the price. Normally, I take American out of Long Beach when I visit my folks in Oklahoma City. Long Beach Airport is small (the terminals are not much more than trailers and you have to walk outside ...

Pros: The plane didn't crash.
Cons: Most incompetent fly by night airline ever.

We flew for the first time with America West from Puerto Vallarta to Phoenix on December 31, 2005. In Phoenix we changed planes for the final leg of our journey to Vancouver B.C. later the same day. We had confirmed our reservation through the America ...

Pros: We didn't crash!
Cons: We didn't fly well either!

I flew round trip from Burbank airport in Los Angeles to Fort Lauderdale for a family situation. The flight leaving Burbank was cancelled and everything was helter-skelter. Instead of leaving at 8:30pm I was put on a shuttle bus that flew down the ...

Pros: Cheap, free liquor guaranteed because flight WILL be late and CRAPPY!!
Cons: Delayed, no room, ineffective, unreliable, rude staff, fill passengers heads with BS!!

Congrats US AIR for merging with the worst airlines in the world. I bought round trip America West tickets to Vegas for New Years and it was the worst experience of my life. My first plane was delayed over an hour because they made 22 people get off ...

Pros: Nothing that I can think off except for a $10 dinner voucher!
Cons: Everything I have mentioned above...

My Girlfriend just had the worst travel experience on a New Year day. I am not sure if this is a rare occurrence or not but I definitely think America West need to be penalized for such a BAD service. She boarded the flight in Baltimore, Maryland. ...