America West

Pros: None...really
Cons: Everything...really

I have been a business traveler for several years and I have traveled every major airline many times over. I have come to know the wind sheer of DFW; the head-winds out of LaGuardia; and the de-icing stacks at Chicago O'Hare. I have known delays,...

Pros: None
Cons: Professionalism, Helpfulness

I recently travelled to Idaho on America West Airlines. I was sure that I would have no problem because I was leaving at 7:00 AM and taking a "Red Eye" home. On the contrary, when I got to the airport the recommended 1 hour before flight...

Pros: it's cheap
Cons: unbelievably horrible customer service. Wait until you hear my story!!!

Last year, my best friend and I planned a trip to New York. After buying airline tickets through America West, we thought we were home free.... not! When we arrived, there was a ridiculously long line. There were only two ticket counter agents working...

Pros: The price
Cons: The lack of service, empathy and respect.

We started our Holidays on a flight from Portland to Phoenix with a small layover and then were to head to Houston. The first round was delayed to fix a light bulb and have mechanics inspect it. The second leg was delayed to repair a broken tray table. ...

Pros: Nonstop to las vegas from NYC
Cons: poor inflight service: rude ground and flight attendants: cramped seating.

My girlfriend and I decided to fly to Las Vegas from New York John F Kennedy International Airport. Since this was the only airline other than the now defunct national airlines which has non stops we decided this would be a good choice. How wrong I was!...

Pros: price
Cons: everything other than price

I think most everyone who's ever flies on America West knows what to expect, and I've come to the realization, that the airline doesn't even try to give you good service. Their marketing plan is clear: cheap travel, no perks. And when I say no perks, I...

Pros: absolutely none
Cons: too many to list

My experiences with NW are not good at all, in fact I haven't flown them in over a year now! Why bother to be subjected to inefficiency, stupidity, rudeness, and horrendous delays. If I want that kind of miserable treatment, I can get it at home or at...

Pros: terrible air line
Cons: they did not crash

I have recently traveled on American West Air Line and found it to be lacking in so many ways. The on board crew were certainly less than helpful, the seats were to close together, the food was an embarrassment, we were late leaving and therefore late in...

Pros: cheaper flights
Cons: you get what you pay for

I have used AW twice. The first trip was a surprise trip my husband and I gave to my father and stepmom to Vegas. Upon our check in at the airport, we were told "there was no plane" and to come back in 3 hours. We did so, and there was still no plane,...

Pros: Are there any?
Cons: Cancelled flights, late, rude

Avoid flying with America West if you can! I have had the displeasure of flying with them once, and have had several friends, relatives, and colleagues fly with them. Not a one good experience have they had!!

Most of their problems stem from...

Pros: tv's
Cons: everything but tv's

Seriously is their a chance to get any worse I said after I found out my long wait to Utah was delayed. I had a flight at 12:30 and at 9:45 they told us the flight was cancelled. What, they tell us 2 minutes before we go. How cheep is that? Lucky...

Pros: They were cheap
Cons: Everything but the price

You may pay for a seat, and you may have a window seat, but you do not control it!

I just returned from a cross-country trip using this airline. Never again! They offer delayed planes and rude personnel at the gates. Once you're on board,...

Pros: Price and flight attendants
Cons: DELAYS, poor customer service

Wow I can confidently say that the first time I took America West will certainly be the last. I scoured the internet looking for a good package for a weekend to Las Vegas. Being a student means we don't have a lot of money so when I found an excellent...

Pros: Didn't crash
Cons: When in the air, I wished we would crash.

Flashback: December 22nd. I want to go HOME. But I am standing in the Phoenix airport, fully decked out in my University of Arizona-wear. This is not good. In the home of Arizona State, I am not a popular man. There are literally 200 people in...

Pros: America West doesn't really have any.
Cons: Late flights, rude service, snippy employees.

I was flying to Ft Lauderdale on the 4 PM flight to arrive at 10 PM.
I boarded the plane at 3:30 and we sat there and drove around for an hour. Eventually they admitted there was a problem with the airplane and let us go. 90 minutes later they...