America West

Pros: Reasonable Ticket Prices
Cons: Cancellations, and rude ticketing agents at the counter

We recently took a vacation, the whole little familia, all five of us.
Our flying time was short (only 2 hrs. 25 min.) and over course we had the obligatory lay over in PHX.
Our trip to our destination went off almost hitchless, there was one...

Pros: Low prices and service that has really improved over recent years.
Cons: Ticket change fees are steep. Web-based check in could flow smoother at the airport.

After moving to Phoenix about seven years ago I have used America West Airlines (AWA) almost exclusively. Initially, I flew AWA because from the Phoenix market, they're about the only airline who can get you where you need to go non-stop. My first ...

Pros: None
Cons: No customer service

I think this must be the worst airline ever. In September 2005 I wanted to book a vacations package with America west vacations to Aspen, Colorado. However, America west vacations do not offer a package deal to aspen Colorado so I only booked my flight ...

Pros: The plane didn't crash.
Cons: Most incompetent fly by night airline ever.

We flew for the first time with America West from Puerto Vallarta to Phoenix on December 31, 2005. In Phoenix we changed planes for the final leg of our journey to Vancouver B.C. later the same day. We had confirmed our reservation through the America ...

Pros: Direct to Las Vegas from East Coast; good website
Cons: Small seats, no meals, can get bumped

Right now, the overall rating for America West is two stars, and I think that's a little low.

I've flown on them several times since moving to Washington DC, since they fly directly to Las Vegas from all three of our airports, although I can...

Pros: The price and the flight crew
Cons: The seats

I flew from Dallas/Fort Worth to Las Vegas and back for $240. It was pretty early in the morning and the terminal was a bit silent. A customer sneezed loudly. The America West flight attendant hopped on the speaker system and whispered out a "Bless ...

Pros: Took care of me when I missed my flight
Cons: Basic transportation, without a bunch of frills

I am writing to express my extreme gratification at the professional, beyond the call of duty, efforts of their employee Yvonne M. The initial story: On the morning of June 16th, coming home from a conference in Portland, I missed my flight. I ...

Pros: Cheap tickets. Flight attendants seem nice.
Cons: Mechanical Problems. Delays in general. Bounced around from gate to gate.

I'm not a frequent flyer, but I get around. I've flown America West 5 times within the last 3 years. This is my history with American West as far as I can recall. Trip #1 w/ AWA: San Fran/Las Vegas. Flight delayed from Las Vegas back to San ...

Pros: Price
Cons: Lack of integration of customer service between U.S. Airways & America West

A late June 2006 flight from Seattle to Washington DC was uneventful as far as online reservations (through Orbitz), check-in and the flight itself. As is typical when flying coach today, on-board amenities (meals, pillows, knee-room) are virtually ...

Pros: Somewhat relatively cheap.
Cons: You get what you pay for. The absolute WORST customer "service" I've ever experienced.

I arrived at LAX early to try and go stand by to jump on an earlier flight if possible. An America West employee then lost my reservation in putting me on standby. I was annoyed, but hey, it does happen. But then after 2 incredibly very rude counter ...

Pros: Nothing that I can think off except for a $10 dinner voucher!
Cons: Everything I have mentioned above...

My Girlfriend just had the worst travel experience on a New Year day. I am not sure if this is a rare occurrence or not but I definitely think America West need to be penalized for such a BAD service. She boarded the flight in Baltimore, Maryland. ...

Pros: We didn't crash!
Cons: We didn't fly well either!

I flew round trip from Burbank airport in Los Angeles to Fort Lauderdale for a family situation. The flight leaving Burbank was cancelled and everything was helter-skelter. Instead of leaving at 8:30pm I was put on a shuttle bus that flew down the ...

Pros: -Nice staff -Understanding staff -Nice jets
Cons: -Only peanuts -One cup of soda only

An experience I had last summer was taking a business trip with my father to Baltimore, Maryland. The whole trip was great except for the getting there part. As our America West jet took of from Tucson, AZ I felt I could relax. The seats even in the ...

Pros: Awesome Airbus planes, good fares, always ontime!
Cons: Getting over a bad reputation, not alot of east coast routes.

After seeing about 200 reviews, I had to take a look at the America West section. Of course I noticed that most of them were negative....and at least a year old. There were very few new additions...so here's one! Being a frequent flyer on America West...

Pros: Low fares
Cons: Everything else

I have flown American West several times, and not always by choice. A couple of times I was booked on to them through my employer and a couple of times I thought I was buying a ticket through another airline at a great price, only to discover it was a ...