Pros: good customer service Cons: mechanical problems caused delays
My companion and I had a 5-hour flight to the southwest U.S. with a connection. The weather was decent--few clouds, minor winds and sunshine. We checked in smoothly and went to the gate at the assigned time. We boarded the plane, but they kept us...
Pros: Fast check-in. Cons: Multiple delays, Poor decision-making.
I flew home to Boston from Phoenix yesterday on America West. I arrived early for my 9AM flight. To America West's credit, they had the check-in counters well manned, keeping check-in lines to a minimum. The monitors clearly showed my flight delayed...
Pros: Courteous staff, more leg room Cons: Need more staff
We flew America West from San Francisco to Ft. Lauderdale on the two busiest days of the year, the Wednesday before and Sunday after Thanksgiving. I have to say, it was one of the better experiences I've had.
Pros: The peanuts?? Cons: Cancelations, Rude Customer Service, Mechanical Problems
Let me start by saying I don't fly to often because I have 3 small children. However I needed to fly out to Phoenix to see my sick grandmother, so I took my 3 month old baby.
I booked my ticket with Priceline.com and America West Airlines...
Pros: Reasonable fares Cons: Delays, cancellations, lost luggage, poor customer service
The last two times I have flown America West have been horrible. The first time, my flight was overbooked (big surprise) and the gate attendants were practically begging for volunteers who would take the next flight in exchange for a travel reward and...
Pros: lower cost? Cons: lots of red tape, impossible to get in touch with live people
I would recommend avoiding this airline unless you are prepared to deal with enormous hassle if anything goes wrong. I bought a ticket on a flight between Boston and Columbus through a travel agent that never arrived in the mail. Although the travel...
Pros: Price and schedule Cons: old, smelly, crowded and seems the seats are smaller.
We chose to fly on America West during our last trip from Orlando to Las Vegas. Why? Well they have a non-stop flight as instead of connections and they fly red eye service both in and out of Vegas.
Pros: none Cons: late service, insufficient accommodations, rude and dim-witted employees
My first experience flying America West convinced me never to fly with them ever again. I had reservations on a flight from LA to Phoenix and then on a connecting flight to San Antonio.
The first flight was delayed due to "maintenance" and...
Pros: Friendly flight attendants. They can do better with another airline. Cons: The worst customer service in the business.
My boyfriend and I were looking for a quick get away to Las Vegas a few months ago. After doing some searches, I found America West to have the best rates for our short trip, so I booked a flight with them. That was my first and last trip with America...
Pros: none Cons: Bad services all-around, rude ground crew
The service for this airline is atrocious. I will never, ever, fly on this airline even if my life depends on it. Read on to understand why I am so totally against American West.
Last year, for the Thanksgiving weekend, I was on my way from...
Pros: Flight crew very friendly. Cons: never on time.
The first time I flew was with this particular airline. The flight take off to landing was great. That was in 1994!!! Don't get me wrong, the flight crew was still great on all the other flights that I have taken since then. The flight itself...leaves a...
I have flown America West three times on short trips. I have mixed
emotions concerning the airline. America West saved me twenty per cent
on the fare. The clerks and flight crew were courteous and acted in
a professional manner....
Pros: America West doesn't really have any. Cons: Late flights, rude service, snippy employees.
I was flying to Ft Lauderdale on the 4 PM flight to arrive at 10 PM.
I boarded the plane at 3:30 and we sat there and drove around for an hour. Eventually they admitted there was a problem with the airplane and let us go. 90 minutes later they...
Pros: Not a Greyhound bus, cheap Cons: Cheap in the other sense of the word
Four years of college on the East Coast. Home on the West Coast. $200 flights on America West. Long and bitter hours in the Las Vegas airport late at night. Cramped seats. 10-12 hours across country. Frequent chaos. Once I rode the Greyhound all the way...
America West Airlines, theres nothing like sitting in tiny close together chairs, with little cool air going on you, sitting next to a sweaty 400lb woman. I had this experience, AND WILL NEVER AGAIN HAVE IT. America west made no effort to see we were...
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