America West

Pros: Frequent Flyer Program.
Cons: Occasionally Horrific Service.

I've had mixed experiences with AWA. About 75% of the time, I arrive at my destination with minimal delays and decent service - not world class service but decent. However, when things go bad with this airline, they go very, very bad.

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Pros: Cheap Flying Cost
Cons: A lot of delays and cancellations they seem like they dont have their act together

From my personal experience I have seen that the claim to be "America West" is clearly mistaken and should be called AMERICA'S WORST!!! I encountered a problem with this airline about 2 months ago, my family and I were heading to see relatives...

Pros: none
Cons: delay delay delay cancel, crappy hotel, lies lies lies

I was in Las Vegas with my mother. We both had seperate flights out. Both of our flights were cancelled after 6 hours of delays due to air conditioning problems. The only thing is that if you called to get info, you were told that the delay was due to...

Pros: plans are painted nice
Cons: poor customer service

i feel this airline has very poor customer service.i called to purchase a ticket i gave 4weeks advance notice,i purchased a ticket over the phone with a credit card.the operator explained i had what is called a ticketless passport and that i should just...

Pros: Food!
Cons: understaffed cabins, older plane

My experience with America West deals with cross country flights -- Newark, NJ to Los Angeles, CA.

In terms of what, in my mind, truly matters when flying with a carrier, America West ranks fair to good, in my book. In this category, I...

Pros: quick to re-book you in case of cancelled flight
Cons: no meals

My wife and I have taken America West for several trips recently, once roundtrip from Boston to San Francisco and then from Boston to Las Vegas.

The only problems we had with America West is that they kept having some sort of problems,...

Pros: Lots of destinations, cheap tickets
Cons: Stingy with food

I chose to fly America West on a recent trip to L.A. from New York (JFK) airport. I chose them because they had the best rates at the time, about $330 per person, round trip plus taxes. I ordered the tickets over the phone and got them promptly two days...

Pros: the flights didn't crash; usually decent prices
Cons: punctuality; reliability; customer service; attitude

Only fly America Worst if you really don't care when you will arrive at your destination. My wife got a very good price on tickets from San Francisco to Detroit for a wedding -- $215 each. Shortly after we booked the tickets, America Worst changed the...

Pros: cheaper flights
Cons: you get what you pay for

I have used AW twice. The first trip was a surprise trip my husband and I gave to my father and stepmom to Vegas. Upon our check in at the airport, we were told "there was no plane" and to come back in 3 hours. We did so, and there was still no plane,...

Pros: Did attempt to make up for the loss of service.
Cons: Two consecutive delays are just ridiculous.

I was terribly disappointed with the service I received from American Airlines. This summer, I was scheduled for a flight from Colorado Springs to Ontario California. Upon boarding the plane to fly out, some of the ground crew noticed a hydraulic leak...

Pros: Free Miles and use of partner airlines
Cons: New tax laws on free miles

Viva Mexico with America West! I finally have earned enough miles to go to Mexico. Many of the reviews state that they are experiencing problems with America West Airlines. So far I haven't experienced any problems. I especially like the flight fund...

Pros: Solid front line
Cons: Delays, airline's inability to adjust for problems (even at their hub)

We travel to Palm Springs once every year or two. In spring '98, my wife and kids made the trip. On the way back home, they were delayed in Phoenix for several hours for "mechanical problems" with the plane.

I wrote that incident off...

Pros: They didn't lose the luggage that was sent 13 hours earlier
Cons: Poorly run business

On Saturday, April 1, we arrived at Phoenix Sky Harbor airport at 6:30 AM for a return flight home to Chicago. After waiting at least 45 minutes to check our luggage we finally made it to the counter only to be informed that our flight was overbooked....

Pros: None
Cons: Horrible Service

In the normal course of business, we all will come across a service or product that makes us so angry that we feel the need to express ourselves out loud and vent our fustrations. Well, America West Airlines has given me a reason to vent. My occupation...

Pros: very good price
Cons: impersonal,spacing on plane and on time performance

I think the title of this review says it all. America West airlines provides discounted air travel between many major cities in the United States. It flies to many destinations several times a day and always is packed to capacity. I have used this...