America West

Pros: None
Cons: Bad Service all around

America West Airlines has to be the worse Airline I have ever been on. I had an early schedule flight from Boston to Las Vegas but the flight never came in. I was woken up at 1:00AM in the morning of the flight by phone and was told that my family and...

Pros: Absolutely NONE
Cons: lost luggage, cancelled flights delays

This accounts of this story are true so please read it and beware when you choose to fly America West. I planned on taking a trip to Colorado with my boyfriend. Since we are students we have to search for the cheapest tickets and lo and behold America...

Pros: Direct flights
Cons: Lack of service, especially in FC

Given all the horror stories I have read. I was somewhat hesitant about my flight on HP from YVR to PHO. I should preface this with the fact that I live in Canada and no matter how bad the AC/CP merger is. The level of service on Canadian carriers is far...

Pros: absolutely none
Cons: too many to list

My experiences with NW are not good at all, in fact I haven't flown them in over a year now! Why bother to be subjected to inefficiency, stupidity, rudeness, and horrendous delays. If I want that kind of miserable treatment, I can get it at home or at...

Pros: not too interesting
Cons: screaming at people \that should not be.

I went over the story about awa, well I didnt blame the girl,and i think that every airline should take pride in the people in general who are travelling. no matter which airline that they travel with..They should take interests of all people aboard and...

Pros: Generally on time
Cons: Unresponsive to difficult situations

I have used America West airlines several times and generally the service has been adequate and I have reached my destination on time. However, recently I had a reservation but had not received anything from the travel agent. I called America West the...

Pros: Fewer miles needed to accumulate free ticket
Cons: Need lots of "lead time" to redeem ticket

I "belong" to three separate Frequent Flyer programs. I fly five or six times a year and with a daughter going to school in the east, we utilize frequent flyer miles often.
America West does have one advantage over several other programs....

Pros: Less Expensive
Cons: Not as personable as other airlines.

America West needs to screen its applicants better and not hire so many grouchy ones.
Nine times out of ten when I have flown American West I have found the attendants to be evasive and aloof when it comes to the needs of the passengers. Many times...

Pros: Nothing really to complain about
Cons: Nothing special

Being a poor (over-aged) college brat, I have to buy my plane tickets through "mystery" consolidators. I say mystery because until you actually toss them the money, you have noooooo idea what airline you are flying on. Hotwire, Priceline and now...

Pros: cheap fares on occasion
Cons: late late late. not very friendly staff

We have flown with America West 3 different times. We were living in San Diego, and they had frequent flights to Portland, OR and cheap flights to Vegas. I flew to Vegas for $75 round trip. But it wasn't worth it. Of 3 roundtrip flights, 2 of them ...

Pros: Nonstop to las vegas from NYC
Cons: poor inflight service: rude ground and flight attendants: cramped seating.

My girlfriend and I decided to fly to Las Vegas from New York John F Kennedy International Airport. Since this was the only airline other than the now defunct national airlines which has non stops we decided this would be a good choice. How wrong I was!...

Pros: Cheap prices.
Cons: Cheaper schedulers with no regard for passengers.

I flew from John Wayne (SNA, Orange County, California) to Las Vegas on AW due to price - a bit cheaper than Southwest. What I didn't realize beforehand was the way this airline does business. It appears the oft-mentioned 'delays' passengers experience ...

Pros: The price
Cons: The lack of service, empathy and respect.

We started our Holidays on a flight from Portland to Phoenix with a small layover and then were to head to Houston. The first round was delayed to fix a light bulb and have mechanics inspect it. The second leg was delayed to repair a broken tray table. ...

Pros: Professional Flight attendants, great website, excellent value
Cons: Often oversold, poor gate agents in PHX hub.

Check in: I got into the First Class check-in for this international flight to Asia but the check ...

Pros: Cheap Cheap Cheap
Cons: You get what you pay for

I have had two personal experiences with America West Airlines. Both times the flight was delayed for over three hours. My husband had the misfortune of flying America West for a seminar, (the airline was chosen by his employer,) his flight was EIGHT...